Business Profile

Computer Hardware

Micro Center Computers & Electronics

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Complaints

This profile includes complaints for Micro Center Computers & Electronics's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

137 total complaints in the last 3 years.
36 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/31/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I want to file complaint against the technician ***** M and the store manager ******* ****** from Micro Center at *** ****** ***** ******** ** *****. This store is usually my first go-to store for all my tech needs, and is overall very friendly by all theirs staff except those two above who has NO professional knowledge at all. I have a HP desktop which needs warranty repair, and after I contacted HP technical support (where they performed remote diagnosis), HP gave me two options for such repair, one is to ship to HP repair facility, and the other is to take to Micro Center since it is the authorized service center for HP. I chose the latter one as I am concerned about the potential damage from the shipping, and before I went to Micro Center, I asked HP for the permission to access to the internal SSD to backup all my data for privacy reason, and HP is OK with that while HP also remotely performed extra remote diagnosis by re-seating the RAM. When I was at the store on Jan 31st, I described the whole process (what I and HP have done) to the technician ***** M. He simply refused the warranty service and insisted me paying diagnosis fee for such repair upfront, and the reason is that I had access to the internal of the desktop, totally in disregard of the permission and advice from manufacturer HP. Even I pointed out that there is New Jersey's Fair Repair Act, A1538, which grants user access to the Desktop internal component, ***** M. used his supervisor power to prevent the other staff person from taking my case (the other person is familiar with this Fair Repair Act as I have dealt with him before). When I wanted to resolve this issue in store with manager ******* ******, he simply shielded ***** without listening.
Business Response
Date: 02/03/2023
Complaint id# 18958900

Hello,

We were able to look into this customer’s concern and the General Manager, ******* S., explained the reason they would not be able to work on the unit at Micro Center was because the customer already opened the unit to fix or touch the ram as per HP’s instruction. The General Manager emailed the customer to let him know they would be happy to box up the unit and send it to HP on his behalf. HP would be responsible to render a decision on whether the unit will be covered under warranty or not. Again, the store is happy to send it out for Mengmeng; however, would not be able to work on it at the shop under warranty since it has already been worked on. This is the option that we can offer to help.

Sincerely,

Micro Center Customer Relations
Initial Complaint
Date:01/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Warranty not honored. very deceiving to customers. Warranty is not a good policy, oversell and I was lied to about extended warranty by sales and cashier on checkout. Took 4+ hours of my day to try to get my printer fixed or even replaced and all I got was store credit. I dont want store credit. ***** replaced the printer not charge. Your warranty should have fixed or replaced for free as part of warranty, not issue store credit. The store credit means I had to buy a new printer at your store, spend more money of course, plus another $100 in ink, since I cant use my old supply. Now to get my warranty taken off, since I dont want to pay for something that does nothing for me, I am suppose to go back to the store and go thru all this again?! I just want my original printer that was under Micro Center warranty repaired or replaced or give me all the extra money I was required to spend on the new printer and ink.
Business Response
Date: 01/19/2023
Hello,

Thank you for reaching out. You purchased the 3 year replacement plan warranty which states in the terms and conditions if a replacement is not available, we will give you a gift card in the amount of the purchased price. In this case $249.99. We no longer carry this printer so as the terms and conditions state we offer a gift card buy out which we did on 1/17/23. We can see if the gift card can be transferred to a check if you would like for us to do that, please let us know.

Thanks.

Micro Center Customer Relations
Initial Complaint
Date:01/15/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 16" MacBook Pro Laptop; 3-year Accidental Damage Protection Plan on 11-17-20. I brought my laptop into the Micro Center store in Marietta, GA on 12-01-22 for hardware replacement. On 12-12-22, I was informed 3rd part wouldn't be available until next year on 01-31-23. They offered me a Buyout option to get another computer with a Gift card in the amount of $1899.99. Else, I'd have to wait over an additional 1 1/2 mos, because I couldn't take my computer home; bring it back once the part arrived, due to Apple policy. Also, even though my existing warranty had almost a year left, wouldn't honored it; they had to void it. I'd have to purchase another warranty; it would cost another $429.99 for 3 years. I had to pay difference $250.00 for new 16" MacBook Pro Laptop, S/N: PL2G4JTH7Y, $429.99 for Warranty; $129.00 for Taxes. Total out of pocket cost me $808.99. This was Unfair, Ridiculous and Outrageous! I contacted the store and demanded all my money back. It was no fault of mine they couldn't honor existing Warranty. I shouldn't have to pay an additional penny out of my pocket. I worked closely with Lance 'Apple Technician’, System Sales Associate '****** *****'; Management '****** *****', C. J. *******. I'm still not satisfied with outcome. C.J. wasn't able to refund the entire taxes in the amount of $129.00. He stated I needed to contact the GM to get that approved. This entire process is extremely Draining. I still need the remainder of the taxes I paid, which is $114.00. It was confirmed by Lance 'Apple Technician' my PREVIOUS Laptop was DEFECTIVE from day one. My camera never worked properly; always grainy looking. I took it back to the store a week after I purchased it; was told to just buy additional lights; it was working as designed. Which was FALSE!! However, the new laptop camera is working as designed, which is how the old laptop should've looked the whole time! This is Unacceptable! GM owes me another 3-year Accidental Damage Protection Plan!!
Business Response
Date: 01/19/2023
Hi *****,

Thank you for reaching out. I see that on 12/12/2022, you purchased the new laptop for $2149.99 along with the protection plan of $429.99 which had a tax obligation of $129.00. Then on 12/14/2022, my team did a return of the protection plan for $429.99 at your request. On 12/15/2022, they also marked down the new laptop from the original price of $2149.99 to $1899.99 to match the gift card that was provided to you due to the part delay. This created a refund of $250.00 on the computer and $15.00 from your tax obligation. The protection plan that was purchased on November 17th, 2020, allowed us the option to provide you with a gift card in the amount of $1899.99 due to the part delay on this unit. The protection plan only refunds the price of the unit itself and not tax as per the terms and conditions of the warranty. Any new product that is purchased would require tax to be paid again as this is a new transaction and would fall under state laws as such. I apologize that we are not able to perform a refund of the total tax that you paid of $114.00 or a new plan.

Customer Answer
Date: 01/20/2023
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 18815570

I am rejecting this response because:
In my opinion the Micro Center Store is running a SCAM and DISHONEST from DAY 1! I was forced to use a DEFECTIVE computer for 2 years!

I feel it is only fair to waive the 3-year Accidental Damage Protection Plan for the new laptop 'S/N: PL2G4JTH7Y'. Plus, I still had almost a year left on the 3-year Accidental Damage Protection Plan regarding the (16" MacBook Pro Laptop) that was purchased on 11-17-2020, which they refused to prorate!

It was confirmed by talking to Lance 'Apple Technician' that my previous Laptop purchased on 11-17-2020 was defective from day one! The camera never worked properly. It was always grainy looking. I took it back to the store a week after I purchased it and was told to just buy additional lights and it was working as designed. Which was FALSE!!! However, the new laptop camera is working as designed, which is how the old laptop should've looked the whole time!

Basically, Micro Center sold me a LEMON in 2020! The Warranty should have been honored then!
I am so disappointed knowing that my first MacBook Pro laptop was never working properly from the time I purchased it in 2020!
Regards,

***** ****
Business Response
Date: 01/24/2023
Hi *****,

You were given a buyout of $1899.99 without the warranty that would be out of pocket cost to you. You purchased the new laptop for $2149.99 along with the protection plan of $429.99 which had a tax obligation of $129.00. Then on 12/14/2022, my team did a return of the protection plan for $429.99 at your request. On 12/15/2022, they also marked down the new laptop from the original price of $2149.99 to $1899.99 to match the gift card that was provided to you due to the
part delay. The protection plan that was purchased on November 17th, 2020, allowed us the option to provide you with a gift card in the amount of $1899.99 due to the part delay on this unit. We have attached the terms and conditions of the plan as well. I apologize that we are not able to perform a purchase of a new warranty at this time.
Customer Answer
Date: 02/01/2023
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 18815570

I am rejecting this response because: it took around 2 years for the MICRO CENTER Store in Marietta, GA to finally admit/acknowledge that my MacBook Pro laptop was a LEMON from the very beginning in November 2020. I am very disappointed that I was forced to look at a GRAINY SCREEN whenever I had to use my CAMERA for over 2 years for my job! So, NO I am not accepting the Company's response! I feel in my opinion that I was DECEIVED and the MICRO CENTER Store in Marietta, GA can't be trusted! It appears that they are running SCAMS on their Customers! PERIOD

Regards,

***** ****
Initial Complaint
Date:01/09/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
on Wednesday January 4th i made a return to micro center for $204 with my credit card they told me everything would go back to my card and that they where out of receipt paper and couldn’t give me a return receipt when i returned on the 9th and asked about the money not hitting my account yet they told me the money had gone through and the bank just needed to put it into my account. after contacting the bank later in the day they told me micro center had not in-fact sent me money yet. the image attached is the info in micro centers system.
Business Response
Date: 01/12/2023
Hello,

Thank you for reaching out to Micro Center!
After working with our finance department, we found the refund was processed by our bank on 1/5/23 in the amount of $204.24. Here is the reference number for that refund from our bank, you can provide that to your bank/card company to help locate the credit:
***********************

If you have any other questions, please let me know.

Thanks,
*****
Micro Center Customer Relations.
Initial Complaint
Date:01/06/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I got a power spec pc from microcenter on bethel rd in 01/1/21 with a 2-year warranty. I had to take it in on the 27 of last month for a bad motherboard. The tech said it was a bad board. But the manger will not let them replace it. So I call corporate. They called the local store and I have not heard anything from them since yesterday. They did not even open this side of the pc to look at it
Business Response
Date: 01/13/2023
Mr ***** brought his computer in for service. We ran tests and were unable to confirm the issue at hand so the computer was returned to the customer. Mr. ***** spoke with me and while we could not confirm the problem I agreed to review. Mr. ***** had text conversations with the tech and based on the description of the issue the tech indicated it could be the motherboard and we would replace it. However, once we completed testing, are parts in the computer passed and none were changed. I followed up with the store because the tech made to comment that we would replace the motherboard, I authorized the store to swap out the parts. Mr. ***** dropped his computer off on Monday. We are in the process of obtaining the part to install into the computer.
Thank you,
****** ******
Micro Center
Customer Answer
Date: 01/13/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.
Regards,

******* *****
Initial Complaint
Date:01/04/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased software card for Microsoft Office activation at cost of $150. I attempted to download and install the software but could not get my software to work. For some reason my email address was not acceptable and software would not work. I tried several different email addresses but NONE would work. I told MicroCenter clerk what happened, he checked to verify my purchase, and then told me that since it had been "activated" I could not get a refund. I also contacted ****** ********, MicroCenter Store Manager (online attempt to contact) but never heard back. I also sent proof of purchase and copy of receipt to Microsoft President/CEO, Mr. ***** **********, but have not heard back. I paid $150 and have nothing to show for it. I'd like a refund of my money. I am done with attempting to make that software work.
Business Response
Date: 01/12/2023
Hello,

Thank you for reaching out to Micro Center. Sorry to hear you had issues with the Microsoft activation card, I am not able to find your transaction with your contact information you provided. Can you please share with me your transaction/reference number?

Thanks,
*****
Micro Center Customer Relations
Customer Answer
Date: 01/12/2023
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 18684111

I sent (land mail) the MicroCenter invoice and the MS Word software Activation Card to the President/CEO of Microsoft Mr. ***** *******. I was able to find my Wells Fargo Debit Car transaction from Houston MicroCenter and it was in the amount of $232.71 (several items including the software activation card amount of APPROX $150). The date of the transaction was 12/15/2021 and there is a number **************** shown on my Wells Fargo bank statement.
I also contacted the MicroCenter Store Manager, Mr. ****** ********, using their online Contact form. Mr. ******** has not responded to my contact attempt. MicroCenter certainly has that transaction and many other transactions I have made there. I have been a customer of theirs since they were located on West Loop in Houston, TX. MicroCenter refused a refund because they said "The card had been activated". It HAD been activated but for some reason Microsoft was not accepting my attempt to provide a valid email address.
That's all the information I can provide. Thanks at least for your response regardless of the outcome.

Regards,

******* ******
Business Response
Date: 01/18/2023
Hello,

We appreciate you sending this over to us and we are happy to hear that you received your refund from the Houston location. Please let us know if you have any questions.

Thanks again,
*****
Customer Answer
Date: 01/19/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.
Regards,

******* ******
Initial Complaint
Date:12/20/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought a G901 pc with 3080 10gb ,but after I set up everything,it turns out to be 3070ti ,how is this real,most unbelievable shopping experience, no solutions provided, I would like the refund for the down grade,and when I told staff the only option left for me is to make a complaint,and they still refuse to talk to the manager,and tell me that's okay,go ahead
Business Response
Date: 01/03/2023
Complaint ID # ********

Hello,
We apologize for the experience and wanted to let you know the Service Manager, *******, contacted the customer regarding his concern. The customer brought in the unit on December 26 to have the 3080 installed. He was satisfied with the resolution.
Sincerely,

Micro Center Customer Relations
Customer Answer
Date: 01/04/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.
Regards,

**** ****
Initial Complaint
Date:12/08/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I attempted to send a Maingear ****** Pro laptop for repair under warranty. Within a week of me receiving the laptop it stopped turning on. It took two weeks for me to receive a shipping address and another two weeks for repair to complete. When I requested a tracking number for the shipment back, I was not provided one. Upon receiving the laptop, it still would not turn on and the scratched webcam issue I mentioned was also not addressed. I did not receive any comment or response from the business.
Business Response
Date: 12/13/2022
Complaint id # 18544911

Hello,

We have been in contact with Mr. ***** since November 14 to try to help him with the Maingear laptop he bought from Ebay. It is out of the manufacturer’s warranty; however, there is a protection plan that is still in effect. The store submitted a depot request to Maingear and once they respond, we will email the customer the FedEx shipping label that allows him to ship it directly to the depot. The Service Manager, *****, emailed the customer with all the details and that even though scratches are not covered under the plan, Micro Center will make sure the scratch on the webcam is taken care of as well with no charge to the customer. We apologize for the inconvenience and appreciate the customer’s patience as we work to resolve his concern.

Sincerely,

Micro Center Customer Relations
Initial Complaint
Date:12/07/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought a $300 motherboard that did not work. When I tried to return it the clerk tried to find any microscopic imperfections and wouldn't accept the return due to customer damage. 2 or 3 pins were bent which explains why it wouldn't work (I realized this at the store). After some microscopy, a needle, and a steady hand, I was able to bend the couple of pins back to their original position and all was well. A most minute and tiny blemish. Issue is that I will never trust MicroCenter again with my builds. I build PCs a few times a year and have spent a small fortune at MicroCenter. This is how they treat their loyal customers? I will be taking my business elsewhere after this. MicroCenter seems that they will do everything in their power to not honor their return policy. Feels like a scam.
Business Response
Date: 12/09/2022
Complaint id# ********

Hello,

We wanted to let you know the General Manager tried calling the customer on December 7, 2022, and it went to voicemail, and his mailbox is full. He emailed the customer to find out when would be a good time to talk and are waiting on the customer to respond.

Sincerely,

Micro Center Customer Relations
Initial Complaint
Date:12/06/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 3d printer 2/28/2022 with an extended 3 year warranty. It malfunctioned 2 days ago. I brought it in for warranty but they refused to do anything with it because I didn’t have the original box. Nowhere in there company policy that’s posted online says anything about needing the box for warranty, just for returns. Now I have a dead printer and I’m out the cost of the printer plus the cost of the extended warranty. Not sure what to do
Business Response
Date: 12/09/2022
Complaint id# ********

Hello,

We wanted to let you know the Operations Manager, ***, has been in contact with the customer, and the store will return the defective unit without the box for customer satisfaction.

Sincerely,

Micro Center Customer Relations

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Micro Center Computers & Electronics is NOT a BBB Accredited Business.