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Business Profile

Computer Hardware

Micro Center Computers & Electronics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Hardware.

Complaints

This profile includes complaints for Micro Center Computers & Electronics's headquarters and its corporate-owned locations. To view all corporate locations, see

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Micro Center Computers & Electronics has 32 locations, listed below.

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    Customer Complaints Summary

    • 135 total complaints in the last 3 years.
    • 34 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/19/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was wrongfully denied a price match for SKU 538447 on Micro Center with ****** because the rep wrongly stated it was a members only item. In any case, I am a member at ****** but wanted to give Micro Center my business and they did not want it. I am giving you the opportunity to help and price match for $1199.97 in the snippet attached. Micro Center does match ****** and I should not have been robbed of the opportunity here. Thank you for your help

      Business Response

      Date: 02/21/2024

      Hello, 

      Upon careful review of the information provided, we regret to inform you that we are unable to honor the price match for the product in question. After thorough consideration, it was determined that the criteria outlined for price matching were not met in this instance. ****** prices are for members only.

      Please know that we genuinely appreciate your interest in securing the best value for your purchase. While we understand that this decision may be disappointing, we assure you that it was made with careful consideration.

      We remain committed to providing you with exceptional service and value, and we encourage you to explore the other offerings available to you. If you have any further questions or concerns, please don't hesitate to reach out to us directly. Our team is here to assist you in any way we can.

      Once again, we appreciate your understanding. 

      Thanks, 

      Micro Center Customer Relations

      Customer Answer

      Date: 02/24/2024

      I am a ****** member and the "Members Only" text is only for the warehouse pickup option. Everyone can order online, and Micro Center has matched ****** before as it is democratized. Please reconsider in light of this clarification. Thanks. 

      Business Response

      Date: 02/27/2024

      Hello, 
      Upon careful review of the information provided, we regret to inform you that we are unable to honor the price match for the product in question. After thorough consideration, it was determined that the criteria outlined for price matching were not met in this instance. ****** prices are for members only. The item in question we will not price match with ******.

      Please know that we genuinely appreciate your interest in securing the best value for your purchase. While we understand that this decision may be disappointing, we assure you that it was made with careful consideration.

      We remain committed to providing you with exceptional service and value, and we encourage you to explore the other offerings available to you. If you have any further questions or concerns, please don't hesitate to reach out to us directly. Our team is here to assist you in any way we can.

      Once again, we appreciate your understanding. 
      Thanks, 
      Micro Center Customer Relations

    • Initial Complaint

      Date:02/17/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a tv and an extended tv warranty from microcenter nj. I need service on the tv and microcenter has not responded to my request for tv service. They have no phone number listed for any store locations. I have texted and tried the chat on their website. They either never reply or dont answer the question on how to obtain service as per the extended warranty they sold. NJ consumer affairs states they have numerous complaints. I will be forced to seek assistance from the NJ Attorney Generals Consumer Affairs

      Business Response

      Date: 02/21/2024

      Hello,

      We are sorry to hear about this experience and understand your frustration. I do see a contact with our contact center on Saturday 2/17/24 explaining that you will need to contact our tech support department. Please reach out at your earliest convenience at ###-###-#### to speak to a member of our technical support team and they will be happy to help you start with the process.

      Thanks, 

      Micro Center Customer Relations

    • Initial Complaint

      Date:02/11/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6-15-2023 I purchased a Lenovo Ideapad Gaming from this store and I have had issues with it since I bought it. I went up to the store to exchange the laptop or get a refund and they refused stating some bogus policy I wasn’t notified of when I purchased the laptop. Now it has crashed and essentially bricked itself due to something called BitLocker which I did not set up. I spoke to Lenovo who said they do not put this on their computer and that I would have to reach out to the store. I called the hotline and a representative told me the manager of the store would be reaching out to me to fix this problem and they haven’t. This is why I often avoid Micro Center because they treat their customers like garbage and smile in their faces while doing so. I am either seeking a refund for my purchase or an exchange for a new laptop. After which I will never purchase another product from Micro Center again. This is the second time they have screwed me with a laptop purchase.

      Business Response

      Date: 02/21/2024

      Hello, 

      We appreciate your reaching out to us about the issue you've been experiencing.

      We took the initiative to contact the manager of your local store, he stated that he spoke with you about the options that we have for help. You have a 1-year warranty for your unit and will need to have the unit checked in for diags, this is the process that we have to follow with the warranty company. We also confirmed that Bitlocker is something Micro Center did not install. If you have any other questions please feel free to reach out to store management.


      Thanks,
      Micro Center Customer Relations

    • Initial Complaint

      Date:02/08/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      On January 12th, 2024 I took my computer to my local Micro Center located at **** * ********* *** **** ********** **.
      I expressed to ***** the technician, that I when I opened my laptop for use it would come on and after approximately 30 seconds the screen would fade, streaks would form on the screen and the computer would freeze up. ***** stated that a diagnostic test, which costs $40 would have to be done to determine the exact problem. I paid the $40 fee and left my computer for service. Later that evening, I received a text message from ***** stating: "he checked my computer and determined that the internal screen cable need to be replaced. The cost would be $190 to order and install, l let him know if I would like to move forward."
      On Jan. 13th I asked ***** would it be possible to see if my computer was still under warranty, to which he replied that my warranty expired in 2019. I then gave him the green light to proceed with the repairs.

      Jan. 14th I rec'd an automated text confirmation that the parts were ordered and that I should hear from them within 3 days.

      Jan. 17th 11:51 a.m., I rec'd an automated text stating that my machine was on the technician’s bench and repairs had begun.

      At 4:47 p.m. I received an automated text message stating: While working on your unit we found that the cord HP had sent was the incorrect part, we have already gone ahead and placed another order to receive the proper part. We apologize for the inconvenience this may cause. Thank you. We’ve ordered the part(s) needed to repair your device. We’ll update you when it arrives or within 3 days whichever is sooner.

      Jan.20th At. 12:04 p.m. I received an automated text stating: We haven’t received you part(s) yet. We’ll update you when it’s here or within the next 4 days.
      I responded to the text saying that I was confused with the update. I expressed that I was under the impression that an order had been placed for the correct part due to the fact that the incorrect one was previously received, now you are saying that you haven’t rec’d it and will update me within 3-4 days. Please if there is some other problem causing the delay let me know. I need my laptop for zoom meeting for work assignments. My sincere appreciation.

      At 5:24 p.m. I rec’d text stating: I apologize for any confusion. Our automated text are new and some of the issues are still being worked out. The part is still in transit from what we can see her in store. We will update you properly once the part arrives, Thank you.

      Jan. 22nd 4:21 p.m. I rec'd an automated text stating that my machine was on the technician’s bench and repairs had begun.

      Jan. 24th Approx., 2:45 p.m. I visited the Micro Center store because I had not heard anything from them about the progress of my repair. I inquired at the Knowledge Bar and the technician confirmed that they had the part and that the technician is installing it. He stated that I would receive a text message upon completion and encouraged me to do some shopping in the mall. This was not good advice because I stayed in the shopping area until approximately 6:30 p.m. and never received a text. That’s 4.5 hours of time wasted.

      Jan. 25th 11:41 a.m. I received a text that stated: “We were able to get the cable installed, however the unit is still not outputting anything on its display. Due to us not only missing the issue, but the overall time it has taken, we will be taking care of everything for you as an apology. We have already ordered in a new Screen to replace the old one. It takes about 4-7 business days to have the part shipped in. Once here we will install the part usually any unforeseen events unfold. Thank you for your patience so far. We’ve ordered the part(s) needed to repair your device. We’ll update you when it arrives or within 3 days, whichever is sooner.

      2:21 p.m. I responded that the message received was not the positive communication I was expecting as I was preparing to come to Micro Center today and pick up my laptop based on yesterday’s conversation with the technician. I’m not feeling very good about this.

      Jan. 28th 12:05 p.m. I received a text message stating: We haven’t received your part(s) yet. We’ll update you with its her or within the next 4 days.

      Feb. 1st 12:05 p.m. I received an automated message stating: Your part(s) haven’t arrived yet We’re contacting our parts team for an updated ETA and/or alternative solution.

      Feb. 5th 1:55p.m. I responded with a message stating that the automated messages have become redundant. I asked for them to state specifically how long would it take to contact the parts team and informed them that they have now had my laptop for three weeks, for an issue that initially was supposed to take 5 days. I use my laptop to access and process data to earn income so mu hard drive with stored data best be intact. I earn no income since I took my laptop to you for repairs. I trusted your expertise to have taken my device to you for repairs.

      Feb. 6th 9:03 a.m. I received yet again another automated message stating Your machine is on a technician’s bench and repairs have begun.

      10:57 a.m. I received the following message. Hello this the Rockville Micro Center again. We installed the new display assembly for the computer and while running quality assurance process our technician still could (not a typo on the customers part) completely solve the issue with this computer. While the computer works with an external screen, it fails to work with the new screen we installed on the laptop. We are disappointed in this outcome and apologize for the delays. This problem with this computer is one that could have only been found after swapping several parts. Replacing the motherboard on the computer would likely solve the issues but due to the age of the computer the motherboard is no longer available. As an alternative we want to help you replace the computer. We can give you a $150 discount towards cost $150. I know this is not the optimal outcome but we want to at least ensure you have a working computer. Please let me know if you have any questions.

      I am not pleased with the way this situation was handled. Nor am I satisfied with the offer that was made to me. Based upon the correspondence received and my interaction with the technician at the start of my experience, I had full confidence that my laptop would be repaired. However, the constant back and forth texts I received along with the unfavorable incident that took place on January 24th, not only wasted my time, but gave me a false sense of hope that the repairs would be complete that evening. As someone on a fixed income, this situation caused me to lose income. Micro Centers states: “We pride ourselves on our commitment to providing excellent customer service. That's why we offer computer diagnostics services to help you determine the root cause of any issues you may be experiencing. Our technicians will work with you to identify the problem and recommend the best course of action to fix it.”

      In this instance, I don’t believe proper due diligence was taken (it’s alluded to in the text message on Jan. 25th at 11:41 a.m.)Thus, I have to disagree that I was provided with excellent customer service.

      Business Response

      Date: 02/12/2024

      Hello, 

      Thank you for reaching out,. We have sent this complaint to the store and the service manager has tried to get in touch with you via email and phone. When you have time please reach out to the manager for help. 

      Thanks, 

      Micro Center Customer Relations

      Customer Answer

      Date: 02/17/2024

      On Tuesday, February 13th, I spoke to ****** ***** and during that conversation he began going over the information about the machine they were offering. I asked Mr. ***** if he could send me the information so that I could take some time to look over it before accepting the offer to which he did.  On Thursday, February 15th I followed up with Mr. ***** and explained to him that there were a number of items that were not comparable to my original machine. The machine being offered has 8 gigs, Mr. ***** stated that my machine had 4 gigs. I explained that my machine had 12 gigs which prompted Mr. ***** to say that he needs to run the specs for my original machine and get back to me. The number of gigabytes was not the only item that was not comparable to the original machine. The microprocessor and memory were as well. While Micro Center states that the machine being offered is a current model, it is not as it is a refurbished one.

      I am now awaiting a response from Mr. ***** as to how MicroCenter is going to resolve the situation. As a result at this time I have to reject the company's response until the matter is fully handled. 

      Business Response

      Date: 04/23/2024

      This customer was contacted in March and came in to pick up a new computer on Friday March 15th

      Customer Answer

      Date: 04/29/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I accept the business's response to resolve this complaint.

      Regards,

      ******* ****

    • Initial Complaint

      Date:02/02/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a 3D printer from Micro Center on 1/12/24 with a 1 year warrantee. The Heat Bed was recalled on Jan 28th. I attached the file they sent out. I contacted Bambu about the replacement parts. I was told that I need to go to Micro Center for the warrantee Items and not them. I contacted Micro Center about the parts and other parts having issues on my Printer. Micro Center Product Review: Ticket #: ******* . They said they will refund my money but will not replace the parts or the dangerous hotbed that was recalled. I do not wish to part with my printer because I have paid for extra items that ONLY work on this printer. The printer is no longer for sale at Micro Center or Bamboo so I can not get another until Micro Center told me they will give me a refund but will NOT honor the warrantee and will not replace parts on my unit which is provided by Bambu to Bambu customers. I need help getting the Parts under the Warrantee I do not wish to just get money back for giving them back the printer.

      Business Response

      Date: 02/07/2024

      Hello,
       
      Thank you for reaching back out and providing that information. We are working with Bambu currently on regarding what options are available. I would keep an eye on your email for update within 48-72 hours. 

      Thanks, 

      Micro Center Customer Relations

      Customer Answer

      Date: 02/07/2024

      [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 

      Complaint: 21238017

      I am rejecting this response because:  The response is not a solution to the issue it is only saying they will look into it and get back to me in 48-72 hours so the complaint should remain open until we have a solution, I would like to add that I have been reading forms like **************** and reddit and people are saying that Mico Center stores have been provided some customers with 80 dollars but is forcing them to spend it right away on printers in stock at the store, so I am confused why this is taking so long to help me? I want to add incase the store reads this response that at this time I am fine with not doing option two which is replacing the heatbed and getting a 120 discount voucher  ONLY because online post have been saying this could be extremely dangerous for people to do on their own. I would however like to get another A1 in May so getting 80 bucks that I have to spend right away is not an option. If Micro Center wants to do the minimum they can to resolve this I would however be okay with a 80 dollar gift card for Micro Center if they wish to have me buy the new A1 in May at Micro Center but if they do not want my business then the 80 discount voucher for bambulabs.com which Bambulabs are saying they are offering will also be fine. I say minimum effort because I will be out of a printer until May or longer and that is not going above and beyond that is just doing what is right to cover the recall issue and what they should have done before I had to go out of my way to try and have the BBB help fix this.  

      , 

      Regards,

      ****** *******

      Business Response

      Date: 02/13/2024

      Hello, 

      We sent out an email to all customers for the BAMBU LAB RECALL, information is below. These are the options that we have to help: 

       

      Bambu Lab Recall Notification


      Dear Customer,
      We'd like to inform you that Bambu Lab has recently issued an important announcement regarding the recall of all A1 printers (****************). This decision was made due to potential safety concerns related to heatbed cable reliability. Your safety is our utmost priority, and we kindly urge you to immediately STOP using your A1 printer awaiting further instructions.
      As an authorized reseller closely aligned with Bambu Lab, we are committed to your satisfaction. Below, we outline your current options for resolution.
      Return for Refund
      You can return your A1 Combo to our Micro Center stores, preferably with the original packaging and accessories.
      Upon receipt of the returned unit, you will receive a 100% refund.
      For your inconvenience and our appreciation for your business, you will receive an $80 Micro Center gift card to apply toward any Bambu Lab products.


      Wait for a Heatbed Replacement
      If you prefer to wait for a new heatbed replacement, please register with us at ***********************************************
      We will add you to the waiting list for a new heatbed replacement part, which is provided free of charge.
      The new heatbed is expected to arrive around the end of March to beginning of April and will be made available for pickup at your local Micro Center store.
      For your inconvenience, patience waiting for the part, and our appreciation for your business, you will receive with the new heatbed replacement part a $120 Micro Center gift card to apply toward any future Bambu Lab products.
      You will have to self-assemble the new heatbed replacement part. Click this link for a tutorial from a Bambu Lab support team member A1 Heatbed Unit Installation Tutorial - YouTube
      Please promptly choose which option is best for you and take the necessary action: #1-store return or #2-sign up for replacement part via the link above. As a valued Bambu Lab reseller, we remain dedicated to providing exceptional service alongside Bambu Lab’s unwavering commitment to quality and customer safety. Our priority is to ensure your satisfaction and peace of mind throughout this process.
      Should you be interested in repurchasing the fully enhanced and upgraded A1 model at a later date, we anticipate its availability around May 2024. In the meantime, if you require substitute printers, we invite you to explore other available options from Bambu Lab with the discount.

       

      Thanks so much!

      Please direct any questions to c***********************


      Micro Center Customer Support
      *******************

      Customer Answer

      Date: 02/13/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I accept the business's response to resolve this complaint.

      Regards,

      ****** *******

    • Initial Complaint

      Date:01/22/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello to whomever this may concern, On 12/20/2023, I brought my laptop in Sharonville Microcenter for a RAM upgrade only as everything else was working (************). The technician ensured me that it would take 30min and charge me $30 for it. About 30min later she called saying that I needed to pay more to upgrade the RAM since the motherboard had to be removed. I came back to the store and found out my laptop has a flickering screen when logging in to Windows. Now suddenly I have a non-working computer. She said i would have to wait 24-48hrs, pay an extra $80, to get it fixed. They contacted me a few days later an say that the OS needed to be reloaded and that an extra $90. A few days later, they contacted me to say that the RAM upgrade and OS reload were done but now the fan start making noises and fixing that would cost and extra $250. At this point I was out of my only computer and had to pay $450 to get it back when it was only there for a RAM upgrade. I decided, after a day, to call Microcenter to get it fixed. I went to pick the laptop up on 1/21/2024 and they quoted me over $520 for RAM, OS, and heatsink. After talking to me manager, they reduced it to $270 for RAM and heatsink only. I explained to them they the heatsink noise was a problem when they technician work on the laptop but they insisted that i pay for it since they "notify me of the problem before repair". If it was a subtle problem I would understand but fan noises are very obvious and they did not say anything about fan problem the first time they took the laptop in. I have been out of the only computer I use for work and Microcenter had taken an absurd amount of time to do a RAM upgrade. I had agree to pay for the heatsink and RAM upgrade, which is $200, but the store manager declined and I'm still out of a computer. Since the store manager cannot resolve this problem, I would like to hear from Microcenter HQ. Thank you.

      Business Response

      Date: 01/24/2024

      Hello, 

      We understand the store manager has been in contact with you, please let us know if you need anything else. 

      Thanks, 

      Micro Center Customer Relations

      Business Response

      Date: 01/24/2024

      Hello, 

      We understand the store manager has been in contact with you, please let us know if you need anything else. 

      Thanks, 

      Micro Center Customer Relations

      Customer Answer

      Date: 01/29/2024

      Better Business Bureau:

      I accept the business's response to resolve this complaint.

      Regards,

      ***** ****

    • Initial Complaint

      Date:01/13/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Micro Center is refusing to honor their “Holiday Extended Return Policy” as posted on their website and in store. (****************) I purchased some items on 11/05/2024, which is clearly inside the “Holiday Extended Return Policy” window for purchases made between 11/1/23 and 12/25/23. I was told by ***** (the manager) on 1/13/2024 that I could only receive store credit or NOTHING at all since I did not have a gift receipt and he could not return the funds to my original form of payment (credit card) per store policy. No where does it say in the policy that I need a gift receipt in order to receive a refund under the “Holiday Extended Return Policy.” I do not shop at Micro Center very often and prefer that the credit is issued to my credit card instead of store credit. After this incident I am not sure I will even be back at the store to spend “store credit.”

      Business Response

      Date: 01/17/2024

      Hello, 

      We are sorry to hear about your frustration with your refund. We will reach out to the store for details and to see how we can help. 

      Thanks, 

      Micro Center Customer Relations

    • Initial Complaint

      Date:01/11/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with micro center on January 5th, the order number is #********. My item was never delivered even though I was notified of it being delivered. And they refuse to compensate for my missing item this is absolutely ridiculous and disgusting at the fact that they will not give me any form of compensation it’s the least they could do for a situation like this. For a company who’s holds such a high presence in the tech community this is the last I would expect from micro center.

      Business Response

      Date: 01/12/2024

      Hello, 

       We appreciate your business and are genuinely sorry to hear that you have not received your recent order. We understand the frustration this may cause and want to assist you in resolving the issue promptly.
      Upon investigating the delivery status with FedEx, we have confirmed that the package was delivered to the address provided. We recommend contacting Fedex and filing a police report. You can also dispute the charge with your credit card company if you choose. 

      Thanks, 

      Micro Center Customer Relations

    • Initial Complaint

      Date:01/11/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order ******** on New Years Day and my order is showing delivered on 1/4/24, but I never recieved it! I reached out immediately to customer service regarding this and was told they would look into it and have a solution in a few days. I get an email today 1/10/24 asking if I checked everywhere including with neighbors and of course I have already. They then asked in the email as well if I can take a picture of a mail room in my building which in the picture provided it looked nothing like it. I replied telling then that the picture is not a location I recognize and also there are clear signs indicating that no packages be left in the mailroom in our building as its a very small room and is only allowed for incoming and outgoing mail via USPS. It also indicates that packages be left at our doors as per our leasing offices policy. I also double checked my Ring Doorbell footage and there is no deliver carrier during the time it was delivered. This has been very frustrating and I would just like my money back as I will buy this item in store because its very much needed. This has been a very poor experience and customer service was of no help. Again Id just like my money back please.

      Business Response

      Date: 01/12/2024

      Hello,
       
      We appreciate your business and are genuinely sorry to hear that you have not received your recent order. We understand the frustration this may cause and want to assist you in resolving the issue promptly.
      Upon investigating the delivery status with FedEx, we have confirmed that the package was delivered to the address provided. We recommend contacting Fedex and filing a police report. You can also dispute the charge with your credit card company if you choose.

      The picture with FedEx shows some kind of mail area. If you can provide any type of pictures of the mail area along with the signs to help with our claim we can try and reopen the ticket with FedEx and hopefully get a better resolution. I do apologize for the frustration.
       
      Thanks,
       
      Micro Center Customer Relations

    • Initial Complaint

      Date:01/01/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hey I Recently purchased a motherboard from Micro Center in the Flushing location located on Kissena Boulevard shortly after purchasing it I discovered that it came damaged then tried returning it and was told that they cannot take it back since it was damaged. I told him that it came damaged out of box then the manager started being very rude to me and refused to take back the damaged item that they sold me. This is absolutely unacceptable and I would like to have my money back.

      Business Response

      Date: 01/03/2024

      Hi *******,

      We spoke to the manger of your local store to get details about the denied return.

      He stated that you told our front in lead that when you went to put the processor in the slot that you seated the processor in the wrong orientation and couldn’t completely close the the cover that is how the pins were bent. We understand that these things happen and we want to help our customers so we offered you an exchange for the same item with the understanding that you purchase a protection plan in the case this happens again, this way it covers the cost of the board with the warranty company.

      The manager said that you denied this option and at the point he suggested to contact the manufacture to see if they can help.

      We understand that the bent pins happen when building so as an exception we offer to exchange with the same item with the understanding that buying a plan covers you for the future. This option is the one option that we can help with. 

       

      Thanks, 

      Micro Center Customer Relations

      Customer Answer

      Date: 01/03/2024

      [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 

      Complaint: 21082805

      I am rejecting this response because: i did not tell the manager that i put it in wrong. I dont know where he got that statement from. i told him it was bent out of the box and he said they dont come like that and refused my return. i came to return it in about 30 minutes after the purchase. i am going to need a complete refund as i no longer want this item. thanks

      Regards,

      ******* ******

      Customer Answer

      Date: 01/17/2024

      [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 

      Complaint: 21082805

      I am rejecting this response because: I never told anybody that I’ve bent the pins I told him that it came like that, and HE said I bent the pins.


      Regards,

      ******* ******

      Business Response

      Date: 01/18/2024

      BBB COMPLAINT 21082805 - Attention ****** *****

      '***** *******' via Dispute Resolution - Shared Inbox <[email protected]>
      Wed, Jan 17, 5:11 PM (19 hours ago)
      to [email protected]

      Hello,

       

      I want to follow up with this complaint. We have been back and forth with this customer repeating the same thing, we are not going to offer the customer any more than what we have.

       

      The customer purchased a brand new motherboard, he took it home and bent the pins on the motherboard when trying to build his PC. We can not take back the board, however since we understand how these things happen and we want customers to learn building PCs we will give the same board to the customer as a one (1) time exception and the customer to buy a protection plan to make sure that if he does it again than its covered under the warranty.

       

      When he came to the store he had a conversation with our front end lead telling him the reason he is bringing back the board is that he bent the pins, the FEL then spoke with the manager who had the conversation with him as well letting him know that we can help with:

       

      Swapping out the board and the customer buying the protection plan or the customer calling the manufacture of the board to see if they can help.

       

      He denied these options and left.

       

       

      We are not offering a refund as this is customer induced damage (CID), the customer may file a charge back with is card company if he wishes.

       

       

      Our offer is still good and the store is waiting to help if this is the option he would like to take.

       

      Thank You,

       

      ***** ******* | Customer Relations | ###-###-####

      Micro Electronics Inc. | **** **** **** ********* **** ***** * *******************

       

       

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