Complaints

This profile includes complaints for Eco Plumbers, Electricians, and HVAC Technicians's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Eco Plumbers, Electricians, and HVAC Technicians

  4691 Northwest Pkwy Hilliard, OH 43026-1126

  
• 

  Eco Plumbers, Electricians, and HVAC Technicians

  27 E Home St Westerville, OH 43081-1522

  
• 

  Eco Plumbers, Electricians, and HVAC Technicians

  9114 Cincinnati Columbus Rd West Chester, OH 45069

  
• 

  Eco Plumbers, Electricians and HVAC Technicians

  1851 S Metro Pkwy Washingtn Twp, OH 45459

  
• 

  Eco Plumbers, Electricians, and HVAC Technicians

  221 Renick Ave Chillicothe, OH 45601-2852

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive had Eco Plumbing out before, *** also had them come to my parents house who are elderly to help them with some issues. I set up an appointment after my husband couldnt fix part of our toilet that was leaking for a Friday. They had messaged a little bit before our time window saying they were not able to come and had to reschedule to Monday. I called Monday morning, asking a time, since I was not given one, they gave me a time. Then called me right back and said the time was not available anymore and they could come on Tuesday. So now they canceled and change their appointment again. Tuesday I called again to find out my time window . They came, fix toilets super quickly, told me the things they were doing, did not use the materials. My husband had bought, charged me over $1000. I was not given a receipt or any kind of itemized list of what was done or the charges. *** asked for this twice now and I was told that the technician was not able to get this for me so management would be calling me. This was three days ago. Im still waiting. And one of the toilets they fixed is still running continuously so the issue is not fixed.

  

  Business Response

  Date: 07/24/2024

  Hello *************************,
  
  Thank you for your feedback. We apologize for needing to reschedule the appointment that caused you to be inconvenienced. The request for a breakdown of your costs has been supplied to you by our office team. Our technicians build out their recommended options with estimates using our project pricing model which is always supplied upfront.
  
  We are pleased that our management and you could come to a satisfactory resolution by providing a $450.00 refund once it was discovered that the technician had accidentally entered the task/SKU that includes materials in the price. Your refund is for the flapper and toilet handle since your husbands supplied materials were used to complete the work.
  
  We are also sending you an Olive ****** $100 gift card since the rescheduling caused you to have to leave a special birthday party early.
  
  Eco wishes to thank you for your business, and we look forward to helping you in the future!
  
  Sincerely,
  
  ************
  Marketing Manager
  Eco Plumbers, Electricians, and HVAC Technicians

• Initial Complaint

  Date:06/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Eco Plumbers fixed a water drain line in the front yard and damaged my sprinkler system in the process. I had to hire a sprinkler company to fix the sprinkler for $175.00

  

  Business Response

  Date: 06/26/2024

  Dear **** *******, 
  

  Thank you for your feedback on your service with us. With projects like yours, we are sometimes unaware of what is underground when we're digging due to private unmarked lines. We understand that no one wants to deal with fixing an irrigation system. However, if the homeowner does not mark private lines before the job begins, Eco cannot be held responsible for any damage once digging starts, as outlined in your signed estimate and invoice.

  There is no way of locating plastic irrigation lines prior to digging, and due to this, our team offers repair packages for irrigation projects like yours. For this job, the additional repair package was not purchased. In addition, you received a manager approved discount of $180.50. We appreciate your business and our team is always here to provide more information about upfront pricing, project details, and guarantees. If you would like information about our valuable EcoFi Advantage Membership, please let us know or check it out online at geteco.com.
  
  Sincerely, 
  Eva R****
  
  
  

  Customer Answer

  Date: 06/28/2024

   
  
  Company should pay for the repair.
  
  Regards,
  
  
  
  **** *******

  

  Business Response

  Date: 07/08/2024

  Hello BBB,

  I understand that **** ******* is unhappy with our policy that states we are not responsible for damage to private service lines (irrigation lines, electric fences, gas lines to outdoor lamp, etc.) that are buried in the homeowner's yard. However, I did tell **** that our production coordinator stated that if our excavation team sees an irrigation line that is accidentally cut, the team will try to repair it on the spot, but no notes were added to the installation job by the team of any cuts or repairs happening.
  
  Attached are the signed estimate and signed invoice for review. I've also attached our dig agreement that gathered information before the excavation began (IP stands for In Person) and this indicates that there were no private service utilities. Also, I personally reviewed our project photos and zoomed in as closely as possible to review the open trenches where the hand-shoveling occurred and the piping was laid in before the trenches were filled. I could not see any irrigation lines at all, or cut ends of lines along the dug areas. Much of the 20-foot area of the yard dig was very heavily crisscrossed with tree roots that the technicians had to cut through to even lay the pipe.
  
  With that said, it does seem like **** is saying he was/is unaware of the private service line policy. Our service and sales appointments are built out on the iPad and the technician or advisor are to go over the options, prices, and any unique service policies with the customer using their iPad. Then the customer chooses the option they wish to proceed with and they sign on the iPad. At the time, it sounded like price was of utmost importance, since our manager gave a price match to win the job, per ****. I was able to see that discount was applied. Putting myself in ****'s shoes, I hoped that his plumbing service advisor explained our policy clearly, but another thing that would have been helpful to **** would be to have the estimate/invoice emailed to him for review and for his records. This is standard Eco practice, however, being that this job occurred back in October 2023, today I asked our internal operations manager to research whether the automatic system notes showed that **** was sent the estimate or invoice via the his email address on file: **********************.
  
  Our internal ops manager reported back that the estimate and invoice were not emailed to ****. This does not usually happen with our team or our operating system, but when it does, unless the customer asked for his service agreements in the course of the job, we probably did not realize they were not sent. If **** did not have access to his service agreements (estimate or invoice) that he signed on the iPad, then this is making more sense why he feels he was not aware of the policy. We always store everything in the client’s service records for servicing the home properly the next time and for our client’s convenience.

  Since I’ve discovered that these documents were not emailed to **** automatically last Oct. 2023, I would like to offer **** a $175.00 credit on his account to use towards any future services he may need, whether plumbing, electrical or HVAC.
  
  Sincerely,
  
  Eva R****
  

  Customer Answer

  Date: 07/10/2024

  I accept the business's response to resolve this complaint.
  
  
  
  Regards,
  
  
  
  **** *******

• Initial Complaint

  Date:06/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/3/24 Work was performed by Eco Plumbers to unclog a main drain. The repairs made were not sufficient and left the drain still clogged and the bathroom floor destroyed. The toilet is leaving and not usable. My 73 year old uncle has been without a toilet now for a week. They charged him ****** dollars for the this work. They are now trying to charge him ***** dollars more. He did not receive a receipt or copy of any paperwork that he signed. They have grossly taken advantage of my elderly uncle and need to be held responsible. I have no documents to share because they provided him with nothing.

  Customer Answer

  Date: 06/21/2024

  
  ---------- Forwarded message ---------
  From: *************************** <*******************>
  Date: Wed, Jun 19, 2024 at 8:50 AM
  Subject: Reference number 21867368
  To: <********************************************************>
  
  
  I wanted to let you know I do have a video of the "work" performed. We also have my uncles insurance adjuster coming out today to look at the damage caused by the company. 
  
  Thank you, 
  ***************************

  

  Business Response

  Date: 06/27/2024

  Hello ***************************,
  
  Thank you for reaching out with your feedback. Your BBB concern has been noted and service records researched to understand the situation you are describing. Your name not being in our system, since you are not our customer, caused a slight delay. By searching the address, we were able to identify our customer in this matter, *************************************. You have indicated that you are his niece.
  
  Mr. ***********, the homeowner of the service address, is the only person with whom we have a service agreement (contract). Our goal is always to help our customers and provide high-quality, permanent solutions, upfront pricing, and guaranteed work. At your uncles first service appointment, the technician listened to him describe the issues he was having within the older home that needed to be addressed. He described issues with his toilet, and we explained the potential that the sewer line could have issues that would need to be investigated. Our service team provided solutions that might require some exploration for things not visibly able to be assessed. We also reviewed our proposed solutions and estimates with **************************, and he chose the options that included repair and step-by-step exploration to determine the underlying issues. He approved the estimates and signed the service agreements (contracts) for the project. He also sought financing with Service Finance to pay for the project, and he was prepared for the potential that unforeseen issues could be discovered once our team got the camera in the sewer line.
  
  The camera inspection showed damage from roots, one sign of a compromised sewer line, and also a collapsed area further down the line where the camera could not see anything but sand. We also had hydro-jetted the sewer line to clean/descale the pipes in the process of this exploration. Once the collapsed line was discovered, the rest of a multi-stage project was already being planned by our support team, including acquiring the needed permit from the municipality, aligning for an OUPS utility line location, scheduling the dig, the sidewalk restoration, and final inspection. Without the excavation to repair the sewer line, the collapsed section will not allow sewage to drain properly, and it will continue to back up.
  
  Regarding bathroom flooring: In the course of accessing the dirt crawl space under the toilet to replace pipes, the toilet was removed, and the flooring was cut to access the work area. There was no other way to access this area to plumb the new pipes. Photo documentation is supplied so you can see all the plumbing work involved. Eco installed a new toilet ****** that the toilet bolts on to, and new drainpipes to the sewer line and a new sewer cleanout in the bathroom. There was an acorn lodged in the line that toilet paper and refuse would catch on, causing clogs close to the toilet. ************************** was fully aware that after the plumbing work was completed, we would s**** the subfloor back in place under the toilet and in front of the toilet for his safety. We had recommended that a flooring contractor be hired for the flooring work. To reiterate, it was ************************** that agreed to have our team replace the subfloor (wood) with screws after the pipe replacement so that we could reset the toilet and minimize sewer smells while preparing to do the sewer line dig. He agreed to having us replace the flooring because he intended on making a claim to his homeowners insurance. Its my understanding that you and Mr. ************ brother were most upset about the condition of the bathroom flooring after the plumbing work. We are plumbers and never represented ourselves as a flooring company. To reiterate, we cut the section under and in front of the toilet, and it had to be large enough to do the plumbing work. The next step for ************************** in bringing the flooring back to best condition is to hire professional flooring experts so the subfloor is solid, and Mr. *********** can choose a new decorative flooring layer. The flooring company will remove the toilet to do their work. There was no other way to access the plumbing under the bathroom without cutting through the vinyl layer/subfloor wood. Now that there is a cleanout installed, future drain clearings or camera inspections can be accessed easily. Note: a recording of the conversation between ************************** and one of our technicians, after the flooring was reinstalled confirms that he knew we are not flooring experts and would reinstall the floor as best as we could. Our concern was on making it safe, with no trip hazards for ************************** while he waited for a new floor installation. This recording is being supplied to the BBB, since it cannot be uploaded to the BBB platfom.
  
  After that part of the project was completed, our sewer excavation team was going to repair the compromised sewer line that the camera inspection confirmed and continued to cause clogs. We had not performed the excavation portion of the project yet when you and Mr. ************ brother, who were not involved in the planning of the project, and unaware of any details, became upset over the flooring, and ultimately cancelled the sewer line repair. From extreme misconceptions about the project, especially the flooring. ************************** understandably became distraught from the extreme pressure exerted by family members. The trust we built with him was undermined when all we wanted to do was help him get his toilet and sanitary sewer system working properly again. There was no ill intent on our part to take advantage of Mr. ***********. Its costly to do this type of work in this inflationary period that we are all living through. Also, our pricing will be different than another companys pricing because each company has different expenses (vehicles, fuel, skilled labor, training, call center, dispatchers, managers, marketing, guarantees, warranties, etc.) that a company is trying to cover in the price, plus make a small profit. This is why we provide the pricing upfront so that the customer knows the cost and can look it over. We hold to our price unless we state that unforeseen things found in the course of the project could increase the price. We also allow customers to price shop if they have the time to collect other estimates and want to compare guarantees and warranties.    
  
  To try to work through this with ************************** and family, to hear concerns and explain the project status, Eco sent our Plumbing and Sewer managers to the service address. ******, you were present at this meeting, ************************** was present, and Mr. ************ brother was also present. From the moment our managers entered the house, the brother verbally abused our managers and took an aggressive posture, did not allow normal discussion, and did not allow us to speak directly with our client, making it impossible to explain or provide clear understanding about the service, possible next steps, or any meaningful, constructive progress. Our client was not allowed to speak and make his own decision regarding his own home. Our managers were at no time able to propose a resolution and there was clearly a misconception about the work we were doing to get the homes sanitary system operational.
  
  Since no discussion could be had between Eco and our client at this meeting, our managers left the house as Mr. ************ brother yelled out that the job was cancelled. You spoke with our managers outside briefly to request the service agreements (contracts). I dont know if you received them, as Mr. ************ brother followed outside as well. Throughout this encounter, the brother was very angry, threatening in his language, aggressive body stance, and once outside his demeanor grew worse. By our managers written incident report of this encounter, that you witnessed, our managers believed it could turn into a violent situation since the brother contined to verbally threaten them as they went to the vehicle.
  
  It's our understanding that Mr. ***********s financing was cancelled by family. After the unpleasant encounter in the home, your family has also intentionally slandered Eco on social media and spread your misconceptions about the project. We ask that you take those posts down, since what you describe is untrue. This is a very sad situation, as our client, ************************** is the one who has suffered, and did not receive the service we intended for him.   
  Ultimately, Eco Plumbers, Electricians, and HVAC Technician is committed to helping Mr. ***********.
  We would wish to complete the project, so that the homes sanitary sewer system is operational well into the future. This would be possible if we could clear this up with our client, **************************, and work with him solely on the completion of the project. I would also ask our management team to review the price of the sewer repair to see if they could find additional cost efficiencies, should he wish to move forward. 
  
  Whether ************************** wants to move forward with Eco fixing his collapsed sewer line or not, we are offering to forego collecting the cost of hydro-jetting 135 ft. of sewer line (invoiced at $3101.40) to help with the distressing situation caused for him. The invoice for the plumbing and cleanout installation in the crawl space under the toilet, invoice totaling $8174.70, which was the amount approved by **************************, will need to be paid regardless, and in order to move forward with any future service since his plumbing is warrantied and guaranteed by Eco.
  
  Please let me know what ************************** decides regarding this matter.
  
  Sincerely,
  
  ************
  Marketing Manager
  Eco Plumbers, Electricians, and HVAC Technicians
  
  Attachments: Invoices, photos
  Voice recording will be provided to the BBB, as the file is not able to be uploaded.
  
  Eco Plumbers, Electricians, and HVAC Technicians is an A+ rated, accredited business since 2007. We pride ourselves on building relationships with our clients and providing expert service by highly trained plumbers, electricians and HVAC technicians, providing multiple guarantees, upfront pricing, valuable offers, and an unmatched membership.

  Customer Answer

  Date: 07/01/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21867368
  
  I am rejecting this response because: Hello. I appreciate the very detailed response from the company Eco. 
  I would say that their response was 50% accurate. The accuracy lying with my father's behavior the day the technicians came back out. He was irrational and loud. He did not want anymore work performed. I will also add that one of Eco's technicians was also very aggressive in his demeanor, at one point stepping forward to me in an aggressive manner when I asked him to not laugh about the situation. I believe that both parties on their account acted extremely unprofessionally, both raising their voices and making my elderly uncle very intimidated.
  I did intervene quickly and ask my father (the brother) and the technicians to leave the premises and they quickly followed my directions. In which the rest of the encounter was with myself and the technicians. 
  There is absolutely no possible way that the work performed by *** is $8000 worth of work. The job has already been completed by another company who had to repeat the initial work done by *** and the floor has been replaced for a fraction of what *** wanted to charge him. I can also provide the findings of the other company once I have that documentation. 
  I am not saying that my uncle may not owe for SOME work, but NOT $8000. Absolutely not. 
  
  
  Regards,
  
  ***************************

  

  Business Response

  Date: 07/09/2024

  Hello ***************************,
  
  Thank you for your feedback. Our managers incident report filed immediately following the meeting is very thorough. It would be more helpful to focus on helping us understand what tasks the other plumbing company performed, since you are stating that they redid our plumbing work. Please send any documents from the other company that shows what work they performed and the cost, either through the BBB platform, or forwarded via email with this BBB complaint #******** to email address: *******************
  
  
  To be clear, Eco never supplied an estimate for replacing the bathroom floor with new flooring product. We are not a flooring company. As was already shared, Mr. ************ instructions were to put the existing flooring substrate back in place (absolutely a must for his safety) after the plumbing work underneath was completed. The unpaid invoice totaling $8174.70 is for the plumbing work. You have stated that you are not happy with the price, although for a home service company of our size doing business in this inflationary period, the price is competitive. We provided the solution and cost upfront in the form of an estimate that ************************** approved/agreed to pay and had sought financing. It would be helpful to understand what you believe is a fair price for the plumbing work Eco performed. Please provide this input as soon as possible.
  
  Finally, we explained our logical project flow in the prior reply, as well as the next steps for the project work not yet completed when the job was cancelled. In anger, social media posts featuring a video focusing on flooring, were posted to harm Ecos reputation. These posts are inaccurate and will need to be removed as a condition of any final resolution we come to regarding the unpaid invoice ($8174.70) that we would like not to have to turn over to collections. We have already agreed to not collect on the hydro-jetting invoice ($3101.40) to show that we are willing to work with you regarding this situation. We would like to come to a satisfactory resolution regarding the unpaid invoice, but there must be some goodwill shown on your part and taking that video down from your familys social media posts would be an appropriate step toward a final resolution.
  
  We look forward to hearing your input for a fair price to resolve the outstanding invoice.
  Once we have that number and the other companys document(s), we will seek a quick resolution.
  
  Sincerely,
  
  ************
  Marketing Manager
  Eco Plumbers, Electricians, and HVAC Technicians

• Initial Complaint

  Date:06/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had Eco Plumbers come out to clear a clog drain in my only bathroom which is upstairs. They were trying to unclog the drain and busted a pipe. Water and mess went everywhere. They then told me it would be $15,000 to fix it and left. So Im left with a mess, water leaking from my ceiling, no bathtub use and a huge expensive fix.

  

  Business Response

  Date: 06/18/2024

  Dear *************************, 

  Thank you for providing feedback on your service. We understand that no one wants the powerful cabling equipment to break a pipe in the attempt to successfully clear the line. However, before beginning the work captured on the signed estimate, our technician had explained the disclaimer so that you knew Eco always intends a positive result, but has no control over the condition of your pipes, generally unable to be viewed beforehand. Powerful cabling equipment may result in pipes breaking because the pipes are no longer sound from age and materials that are no longer up to code.
  

  Also, your technician provided 4 estimates for replacement of lead pipes and other fixtures, and we understand that you chose to move forward with another company to do the immediate work. Our manager was happy to explain our recommendations and assist you with this matter. We hope you will consider us for future work needed at your home. 
  
  We have placed a $200 credit that never expires on your account for any future HVAC, electrical, plumbing or drain service needs. Per your request, we will also be canceling and refunding you for the EcoFi Advantage membership charges. 
  

   

  Sincerely, 
  

  ************

  Marketing Manager 

  Eco Plumbers, Electricians, and HVAC Technicians

• Initial Complaint

  Date:05/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  called eco plumbers on 5/8 to look at a hot water heater that smelled like it was leaking gas. Tech said it would be best to replace it which cost 3200 and they said if that didn't fix the smell of gas they would check for leaks. During the installation of the water tank the eco plumber tech seth broke the gas shut off valve on the meter outside the house causing gas to violently leak and spray out which prompted the gas company to evacuate the house for towards of an hour. The gas company arrives and fixs the issue with the meter and files a report which is on file at Columbia gas detailing what happened. During this whole ordeal we overheard the other eco guy here tell seth that he should not have done that. But we did not hear an apology during this whole thing oddly enough. The gas company fixs the leak caused by eco and advised there's another in the house somewhere. 2 more eco guys show up to find it and several hours later we get 2 different quotes for 3 thousand and 5 thousand from kevin. We call the next day to see if there's any kind of help we could get for all the trouble caused by the eco techs would have gladly taken a refund or a discount on one of the quotes offered at the time however the rep on the phone told us it would have to get approved by eco managers and they would call back. It's been a week and I have attempted to reach out to eco several times to be told the same thing the managers will call you back. The only call back they did was a sales representative trying to follow up on the quotes we got from Kevin. The gas has been off almost a week at this point mind you which eco is aware of. I go with another plumber for the repairs which cost about half of what wasquoted by eco and required far less demolition to the house. Finally speak with a manager named will who says it wasn't they're fault and there's nothing they can do. This has legitimately been a nightmare

  

  Business Response

  Date: 05/23/2024

  Hello ******* *****,
  
  Thank you for reaching out with your concern about your service. It’s my understanding that you described smelling gas when you contacted us for service, and ultimately, we installed a brand-new natural gas water heater as our only invoiced service. In order to do the water heater installation, the natural gas had to be turned off. You believe that our technician did something to the outside gas service that caused a leak to the Columbia Gas service.
  
  Our Care Team has spoken with you to gather information to understand the situation in greater detail and researched this with our field team. Care team requested that a manager contact you, which the manager did call and spoke with your son, but your son said you were taking this to the BBB and ended the conversation before our manager could discuss it thoroughly to determine if there were any additional fees charged by Columbia Gas and what Columbia Gas determined the issue to be. Our manager felt the leak on the Columbia Gas service side was an unanticipated natural event, not in our control. Also, for the leak that Columbia Gas found on the interior that needed to be repaired, our manager was prepared to offer a discounted price to do this but was not given a chance. 
  
  Eco Care Team has contacted Columbia Gas, but they will not release their report to us, as we are not authorized users for your service address information.
  
  1.     Please request this information and send it to ******************* so that we can see the service description of the issue and the repair that was completed at your home.
  2.     It has been our understanding that Columbus Gas does not charge for repairing leaks on their side of the gas system, however, if you received an invoice from them, please send that back with the service report.
  
  Once we receive this information, we will be able to continue working with you toward a satisfactory resolution.
  
  Sincerely,
  
  Eva R****
  

  Customer Answer

  Date: 05/23/2024

  I am rejecting this response because: it offers me no assistance or reimbursement whatsoever.THE ECO PLUMBER TECHNICIAN SETH BROKE THE GAS VAlVE ON THE OUTSIDE OF THE HOUSE CAUSING IT TO HAVE TO BE EVACUATED FOR AN HOUR. Every time I or my son called we informed them we had the other work done by another plumber  ( for less than half eco quoted ) 
  
  In fact one of the reps from eco we spoke with claimed Kevin should have advised me no compensation would be given  this was never mentioned during the visit or any of the follow up conversations.  Finally after a week a manager called and spoke with my son and he plainly said there was nothing they could do but have a conversation. They (over)charged me 3200 for a hot water heater, broke the gas meter outside prompting an evacuation. Then get ignored by management and now have them outright lie like this is beyond words. This entire situation is pathetic and laughable and to hear the ceo of the company go on ads and spout things like coming through for you when you need us to is simply astounding how  1 this happened and 2 the company going these lengths to outright ignore it. Truly despicable 
  
  Regards,
  
  
  
  ******* *****

   

  

  Business Response

  Date: 05/29/2024

  Hello ******* *****,
  
  Eco Plumbers, Electricians, and HVAC Technicians is trying to work through this issue with you. As explained in our May 23rd reply, our manager’s research and conclusion was different than yours, but we also tried to get the Columbus Gas report to try to corroborate the situation you described. Possibly this was not clear in our response. We are sorry that you were inconvenienced by having to evacuate your home for one hour while the situation was made safe.
  
  At your earliest convenience, please send a copy of the Columbia Gas report to *******************. If there were charges for this work from Columbia Gas, please also supply that documentation. Once we have the report, your concerns will be discussed with management to help determine a satisfactory offer that Eco will present to you through the BBB platform.
  
  Thank you for your patience.
  
  Sincerely,
  
  Eva R****
  

  Customer Answer

  Date: 05/31/2024

  They have not provided any assistance at all just more steps for me to take. They have done nothing but lie and drag this out. I spoke with the gas company and they said they have a record but can't send it or a paper version of it. Eco is asking for something that can't be provided. I was without gas for 10 days due to the error caused by eco and they continue to say the story differed or they're records even though the story never changed. Truly I believe they just want this complaint marked as  answered and I would greatly appreciate any further help you could provide. Please post this entire complaint and a thread of all of ecos replies I'll gladly show this whole ordeal to anyone who even thinks about calling them. 

• Initial Complaint

  Date:04/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ecoplumbers came out to my house to backflush and clean out the sewer line beneath my house after replacing the entire line leading from the house to the street. In order to do so they accessed the sewer line from outside the house. When they backflushed the sewer line with high powered water pressure they negligently failed to fasten an outtake port in the basement floor. Therefore, my entire basement and rec room was sprayed with my poo and pee water!!! Imagine kneeling down in a corner of a room in your house, then holding a fire hose between your ankles, and then spraying the ceiling, walls, floor, and all of your belongings with sewer water! This is what occurred until I ran outside to tell the technician to stop! An appraiser came to the house the next day, assessed category 3 damage and told me that everything needed to be thrown into a dumpster since it was all covered with human waste water. Ecoplumbers sent a team out to the house the next day and they disinfected the tile floor. Not the ceiling, not the walls, not my furniture or vinyl record albums. And you cannot disinfect the felt on a pool table. It was ruined. I was told by Ecoplumbers that someone named Amanda would contact me but no one called for 3 days. I was never given a contact number, I had to keep calling the main line. I called them back and spoke with someone that was so rude. I told him about the items that I would need to replace and he started arguing with me! They have since not contacted me or had anyone attempt to reach me! Simply unbelievable ineptitude and gross negligence. I have my daughters and grandchildren in that room and what am I supposed to do now? I didn’t ask this company to enter my home and completely destroy part of it!

  

  Business Response

  Date: 05/09/2024

  Hello **** *******,
  
  Thank you for reaching out about your concern. Eco Plumbers, Electricians, and HVAC Technicians has been working with you to solve your home’s sewer issues since early 2023. After our sewer experts provided a permanent solution, in October you hired our sewer excavation team to replace your main sewer line from the home to the street. A hydro-jetting of the line was included and was a final step to be completed once it could be scheduled.
  
  To briefly recap the recent situation described in this BBB concern, while performing the hydro-jetting on April 23, 2024, the pressurized water used in cleaning the main pipe escaped into the basement as a fine spray through a floor cleanout that was secured with a test plug. Eco did not install this plug in this cleanout, and from our videos that we record on the job site, it was the same plug that was present when we performed an earlier drain clearing.
  
  After being made aware of the water spraying from the floor cleanout, our team stopped the hydro-jetting and requested that a manager come to the site promptly to do a quality-control walk-through. Our manager arrived, took a video of the condition of the basement and confirmed that water sprayed out of a cleanout located at one end of the basement. The plug had remained in place and the pressurized water escaped around the plug as a finer spray.
  
  We dispatched a mitigation company that specializes in situations such as this. Once they got in the home, they took moisture readings, and cleaned and sanitized the floors. Once completed, they told us that they deemed the basement to be remedied and no additional mitigation remedy was needed. Since the mitigation company is a specialist in this area, we are trusting that the basement is indeed good to go.
  
  Eco Plumbers, Electricians, and HVAC Technicians is paying the mitigation cost of $2000. Since the mitigation company did not feel that everything in the basement must go, although we sympathize and are sorry this occurred, we must trust the experts. Also, when performing services, we expect and want a positive outcome for our customers, however, our service agreement indicates that unforeseen things can happen, and we cannot be held responsible for issues resulting from attempting to clear the system.
  
  The mitigation report that we received states:
  "No demo needed on this project. The flooring did not show signs of any water under it. We cleaned the floors and placed air filters to remove smell concerns and a dehumidifier to reduce moisture. HO had questions about the furniture, we've instructed them to contact Eco about."
  
  Based on this, we advised you that any concerns about furniture or other items in the basement should be addressed through your homeowner’s insurance. You then told us that you were going to get an attorney, which ended communication between us. We have not been contacted by an attorney representing you as of this writing.
  
  If you have additional questions, please contact our Care Team at ###-###-####, or via email at ********************
  
  Sincerely,
  
  Eva R****
  

  Customer Answer

  Date: 05/10/2024

  Ecoplumbers sent out a mitigator from ******** *********** to assess the damage and he told me face to face that he assessed the damage to my basement to be category 3, that all of my belongings were contaminated by ‘poo water’ and needed to be hauled out to the curb and thrown into a dumpster. I actually recorded this conversation on my iPhone. As you can see by Ecoplumbers reply, they apparently believe that no items need to be disposed of. I called **** ****, the litigator, and requested that he send me written documentation of his report to Eco. He has not done so, therefore I have reached out to his superior. Someone is not telling the truth here, either the mitigator or Eco! My insurance company has assessed the damage to be the maximum allowed under my policy, approximately $11,500! Thank you for corresponding with me. I believe something underhanded happened here. I will be filing an additional complaint with you addressing the issue with the mitigation firm ******** ***********  

   

  

  Business Response

  Date: 06/07/2024

  Hello **** *******,

  Thank you for replying that you received the documents. The next step is for your insurer to contact us regarding this matter.
  To date, we have not received any inquiries regarding this matter. 

  Communications can be directed to **** ********* ***, at our headquarters:

  Eco Plumbers, Electricians, and HVAC Technicians
  **** ********* ******** ********* ** *****

  Thank you,

  Eva R****
  

   

  Customer Answer

  Date: 06/11/2024

  I will never accept the response from this supposed business. Their pompous, arrogant, dismissive, and cavalier attitude is ridiculous. Do what you want, but the BBB rates them as A-plus!!!!!!!!! I’ve left honest evaluations on Google & Yelp that have been reviewed by multiple potential customers, so people can see what they are getting into if they hire this company. A-plus!!!!! What a total joke! 

  Regards,
  
  
  
  **** *******

• Initial Complaint

  Date:04/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a situation that I feel is very unfair. The company is ECO Plumbing. Last week they came to my house because of water in the bottom of the kitchen cabinet. The repairman arrived and informed me that I needed a new faucet and garbage disposal. He then proceeded to install the garbage disposal when I looked the disposal was way to large for under my cabinet. He said he had a smaller one in the truck, so he exchanged it to the smaller one. Then he asked me about what faucet I wanted. He only had 2 types faucets on hand, he advised the larger one since it was more modern design and would only be $100.00 more. He then said he would put in the more expensive one and would not charge the extra $100.00. He also returned for a second visit the following Wed. to put a plate over the area where the old sprayer was on the sink top. When he was here on the first visit he did not have that cover.
  
  Now for the shocker he then presented me with a bill for 2,273.00 dollars. I about fainted. He said the faucet was 1,517.00, the garbage disposal was $856.00 the total bill was $2273.00. Unfortunately I paid this bill.
  
  I am 91 years old and feel I have been taken advantage of . This same company installed a garbage disposal for a friend and it was somewhere around $400.00. I looked on Amazon and we seen what we think is the same Delta Faucet for around $400.00. I requested an itemized list for the work and they said they would send it out in a couple days. Enclosed is their idea of an itemized statement.
  
  Price not conveyed until after the work was completed. I had no other option then to agree. As I had water in the bottom of the cabinet, which I could not ignore. Time was of the essence and it would take time to get another plumber. When I called them yesterday they said they only give you the total charge. Nothing was ever conveyed to me in regard to cost except the difference in the two faucets and the the differenced in the garbage disposal size.
  Enclosed are copies from Amanda at ECO Plumbing Co.

  

  Business Response

  Date: 04/17/2024

  Dear ******* ******,
  All of our jobs are time stamped in our system. For your project, our technician arrived at 3:25pm, provided upfront pricing and obtained signature approval to start the work on the $2,273.00 estimate at 3:53 pm, the work started and upon completion your technician obtained your signature to authorize payment and collected the payment at 5:40pm.
  Our work was performed with your approval (signed contracts) for the options you chose for us to install. We always provide upfront pricing with our solutions in the form of a project price that includes any fixtures, appliances, small parts, installation and guarantees/warranties. We even understand that people can have buyer's remorse, so we offered three very fair options to resolve your concerns. Our Care Team has been pleased to collaborate directly with you and look forward to seeing you later today, 4/17/24 to satisfactorily resolve this matter.
  
  

• Initial Complaint

  Date:03/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/24, Cecil and Tony came out to try and clear my sewage pipes. I explained that my water was backing up into my bathtub. They requested that I turn on my bath water for this process, which I did. We were all outside by the clean out, as he wanted to show me and my dad what was going on. They got some roots out but couldn’t get everything and suggested I set up an appointment for someone to look with a camera. At this time, I went inside to turn off the water and found that my bathtub and toilet had overflowed and flooded my house. I told them about it and Cecil was not helpful at all, telling me “ma’am, calm down” and my dad to “get a rug doctor” when asked what to do now. Tony was very apologetic and said that they usually have someone monitoring the tub and that this never should have happened. They did get the tub to drain eventually but I have extensive damage to my house. Eco was taking responsibility at first, saying that they’d make it right and that it shouldn’t have happened and the tub should have been monitored but now they are backtracking and denying responsibility. My house was flooded by following their directions. They knew that water had been backing up into the tub. I trusted that they knew what they were doing.

  

  Business Response

  Date: 04/01/2024

  Hello ******* ***********,
  
  Thank you for reaching out about this issue. After reviewing the service records and getting an update from our Care Team, manager and technicians, I learned that your father, ***, who has been handling your property, has already spoken to Eric, our Sewer & Excavation Trade Line Leader. We requested that your insurance company contact our insurance company. I then asked our Care Team to supply our insurance company information and they confirmed that this was sent to your email address today.
  
  If you have additional questions, please contact Eric directly at the number *** has been using to communicate with him, or you can email Eric at *****************.
  
  Thank you for your patience in this matter.
  
  Sincerely,
  
  Eva R****
  

  Customer Answer

  Date: 04/03/2024

  They have not been contacting him. HE has been contacting THEM. 90% of the little communication we’ve had has been initiated by us. My biggest issue has been the lack of response from your team. Your plumbers created an emergency in my home a week and a half ago and you are just now doing something about it. I had two separate professionals say that it was a level 3 situation. My house was flooded with SEWAGE water and there was no sense of urgency from anybody. I wouldn’t have posted the reviews and complaints if you would’ve communicated and actually done something about this.
  
  Regards,
  
  
  
  ******* ***********

• Initial Complaint

  Date:01/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Before Thanksgiving Eco came out to repair a plumbing issue. They did not repair it properly. It only worked for 4-5 days. We had to have a different plumber come out & repair during this time I had a stroke & was in the hospital & then went to Rehab. My Son stayed at the house with my pets.
  My Son was inconvenienced with this plumbing issue & toilets not flushing & sewage was backing up in the shower & not draining & coming out in the hallway... I would like to have compensation because he had to wait with this issue until the 2nd plumber could arrive. & I came home.
  The ECO repair was over $500 I paid on credit card. The 2nd plumber, ***** ******** a ***** ********** **** * ******** and *****  came out & that cost was over $1,000. They went to the vent on the roof & they took a video down in the pipes which ECO did not.

  

  Business Response

  Date: 01/08/2024

  Hello ***** *****, 
  
  Thank you for providing feedback. We are sorry to hear about your health issue and how this impacted your ability and your son’s ability to contact us. It’s our goal to always provide excellent service for positive outcomes. Our business’s operating system retains service details and our Care Team provided notes regarding your past services so that I could review your request for a refund.
  
  From your service history, your husband, ***** *****, first contacted us in 2017 to cable your kitchen sink due to clogging. At that visit, larger cabling equipment could not clear the clog sufficiently, so we returned a few days later with a plan to hydrojet the line. Because there was no water access, the technicians could not hydrojet, so they instead used smaller cabling equipment due to sewer line restrictions. They were able to remove a lot of sludge to get it flowing again. Your home does not have an outside cleanout to allow larger cabling equipment to be used. This earlier issue is mentioned to establish that your home, built on a slab, has recurring drain issues.
  
  Regarding this BBB complaint, you next contacted us to help on service date, October 27, 2023, to perform cabling service via our drain deal, “$93 or it’s Free Drain Clearing Special”, to restore the flow in your bathroom. Our technician cabled the line from the toilet drain, which requires the toilet to be carefully removed to not damage the toilet. There are many steps and careful attention given to removing and resetting a toilet (shutting off water and removing all the water, drying the toilet/tank, removing johnny bolts, etc.), plus protecting the floor and the toilet itself in moving it and resetting the toilet, which is the reason for this cost. As mentioned, your home does not have an outside cleanout. This cabling service restored the flow. Also, the $93 or it’s Free offer is warrantied with a One-Year Clog-Free Guarantee when a video inspection (camera) is performed. We sent a sewer advisor to camera the line on October 30, 2023, and discuss options, however, after explaining the process, you did not wish to know what was going on in the sewer and declined the video inspection and wished to wait and see if the $93 cabling worked. Cabling is able to restore flow temporarily, but if you have a bigger issue going on such as roots causing blockages, as an example, the compromised sewer line would need diagnosed from a video inspection (camera), and then options and estimates could be prepared so homeowner can decide how to fix their sewer line permanently.
  
  Although the warranty was actually voided from not allowing us to do the video inspection on October 30, when you called again for service on November 13, 2023, from laundry water not draining properly, we still honored a one-time return trip warranty at no charge. Your technician cabled the line from the laundry standpipe and explained the different options and the need for a camera inspection to properly diagnose for resolving this recurring issue. You again declined the camera inspection that would allow us to discover the underlying issue.
  
  From our service notes, on December 7, 2023, you called in to express you were upset about spending money and you still had issues. You talked about googling information and talking to a friend about a possible vent issue. Our customer service representative passed your concerns along to the Care Team. On December 11, 2023, the Care Team reached out and left a voice mail to have you call us back at your convenience. The Care Team noted that you did not call back to discuss the situation, to reiterate that we would have scheduled the camera to further determine what the underlying issue was and provide options/estimates to resolve it. When our technicians were in your home, they were providing service for the issues described to our CSR when the appointment is booked that notes are prepared for the technician. The technician also learns all they can from speaking with the homeowner to gather more information to inform their diagnosis. As you know, we wanted to run the camera throughout the sewer line and if needed, we could have checked out the secondary drainage pipes. Two times we were not given opportunity to perform video inspections (camera).
  
  It is always a homeowner’s prerogative to contact another company for additional diagnosis and service options. If the new company did similar work on top of ours (cabling), Eco’s service warranty is understandably voided. As we mentioned, your home does not have a cleanout, so the roof vent is the highest access point, that a camera can be run down to view the pipes leading to the sewer. Diagnosis is a step-by-step process, and you were willing to invest additional cost to further diagnose with another company, rather than have us back out to allow us to investigate further with our camera with the goal of finding what commom or unique issue you were having and solve the problem. If the services and steps our technicians had taken thus far was shared with the other company, they would have benefitted from this information in the normal progression of diagnosing your situation.
  
  Our team has performed a lot of work at your home in the course of multiple appointments, all at a reasonable cost, with one visit even being a no charge when the warranty was actually voided. We are unable to offer a refund per your request due to the time our team has invested in providing immediate drain services to your home, and for not being given the opportunity on two occasions to perform the thorough video inspection so that our drain/sewer experts could discover any additional underlying issue(s) and provide options for solving the problem(s). If you are still having drainage problems now or in the future, we will be happy to take your call at ************ and promptly schedule service.
  
  
  Sincerely,
  
  Eva R****
  

• Initial Complaint

  Date:11/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding Eco Plumbers of Columbus.
  
  The plumber came to my house - probably saw I live in Upper Arlington and proceeded to charge me $944.00 just to replace a few parts inside my toilet! He provided an invoice, but, no where on the invoice does it give any prices or why it would cost that outrageous amount for a simple fix. Not only that, I had to stand over him to ensure he was fixing it correctly, otherwise, my toilet would have never flushed correctly again. I've tried calling someone at Eco Plumbers to explain all this, but, no one will call me back to give me any kind of reason for this outrageously high price. Therefore, I do NOT recommend this company at all!
  
  Therefore, I'm seeking to be refunding at least HALF of this outrageous amount. There is no WAY I should have been charged $944.00 for parts replacement!

  

  Business Response

  Date: 11/29/2023

  Hello ***** *********
  
  Thank you for your feedback and thank you for your patience. I'm pleased you have been able to communicate directly with Amanda from our Care Team about your concerns, mainly via email due to your request to be contacted first in this manner. Your technician provided upfront pricing and you signed contracts for work to be completed. Then your technician performed the work, and now you have warranties in place on your service and manufacturer parts per their standards. 

  Since you appear to have buyer’s remorse, Mary, our Care Team manager, sent you a detailed email and communicated that she had received Eco management approval for a $150 refund to be made to your credit card as soon as possible. This refund has been requested. Please allow 7-10 business days, depending on your financial institution, for this refund to show on your end.

  Sincerely,
  Eva R****
  

   

  Customer Answer

  Date: 12/01/2023

  I am rejecting this response because:   ECOPlumbing STILL has NOT provided me with an accurate DETAILED billing as to WHY they charged my the ridiculously high price of $944.00 just to replace the inside of a toilet.  Not mention, the "technician" damaged the insides of my pristine antique toilet bowel with his metal "snake".. a service I did NOT ask him to provide, he came up with it on his own because he didn't know how to fix the toilet properly!  I COMPLETELY disputed ECO Plumbers sorry excuse for compensation when with their $150.00 to keep my mouth shut.  Well, NOTHING DOING!! They're the worst, and I'm going to make sure everyone in TOWN knows they're the worst because my next step is talking to one of the local news channels about their thievery and unethical ways of doing business - along with sending a "technician" that had no idea how to properly fix a vintage toilet!
  
  
  
  Regards,
  
  
  
  ***** ********

  

  Business Response

  Date: 12/04/2023

  Hello ***** ********,
  
  I spoke with Care Team, whom you are communicating with directly, and they said they explained to you that we do not use an itemized estimate/invoice format, therefore this is the reason that it was not provided. We are sorry if you did not understand this clearly. Since we price by the task and the costs to operate are figured into the task price (labor, parts, guarantees, insurance, training, customer service team, fuel, fleet, marketing, etc.), Mary emailed the task breakdown for your job earlier today. It has also been attached here for your review. The total price shown does not reflect the $150 manager-approved refund that was issued last week to show you that we listened and understand that you have buyer's remorse, however, you also now have a working toilet. 
  
  Our goal is to help customers with repair, maintenance or replacement services of their home plumbing, electrical and HVAC systems. It is my understanding that your toilet was torn apart by you and you were unable to fix it and then you requested our help. Eco's goal was to help you restore your toilet because you asked us for assistance and booked an appointment. Attached - Please see the notes written by you on our online booking tool. 
  
  After your technician arrived and assessed the situation with you present, he provided 3 estimates ($944, $1297, $1321) that included replacing the toilet, since yours is quite old (50 years per your notes). After you approved the $944 estimate with your signature, our technician went to work. Otherwise, if no work had been approved, our technician would have gone on to his next appointment at no charge to you so you could continue to price-shop with other home service companies. A screen capture of the prices with the description of the task, contract details and your two signatures (from the full estimate and invoice that you have received) are attached all in one image, since there were limits to the number of items that could be attached.
  
  Our goal is always to provide excellent service—and in your service situation, to make sure your toilet was working properly after the installation with brand new parts in the tank and a new handle needed to connect properly to the inside parts to trigger the water flow easily. These parts were on the estimate that you signed, and our technician believed you knew that these replacement parts would be required to fix your toilet properly. The Care Team reached out to the technician to inquire if there was anything he did that could have made marks inside the bowl and he said that he did not auger your toilet.
  
  Eco technicians always take pictures of the customers equipment before they make any changes and then after they complete the work. These are stored in your service records. The original photo (no water in tank) shows where you had removed parts and the condition of the toilet, and then there is a photo of the completed work performed by our technician which shows that the tank was refilled with water. As a reminder, your warranties are in effect on our workmanship for 1 year and any manufacturers' parts warranties are in effect per their terms.
  

  Sincerely,
  Eva R****
  

  Customer Answer

  Date: 12/05/2023

  I am rejecting this response because:   ECO PLUMBERS can try and explain away their negligence for defrauding a senior citizen with crafty, flowery words, however, I've been in the business world long enough to know BALONEY when I read it!  I am DEMANDING A total refund of $500 because the company PURPOSELY shoved some meaningless figure in front of me because they KNEW it was only 2 days before Thanksgiving, and the technician KNEW I was expecting company overnight for the Thanksgiving holiday (I explained it to him) and they KNEW they had me over a  barrel at that point to charge me whatever figure came to his mind!  Well, I'm here to state FULLY and UNEQUIVOCALLY that ECO PLUMBERS deliberately set out to defraud and COMPLETELY over-charge me by not providing a list of prices upfront, in addition to NOT explaining AT ALL why $944.00 was the price for a SIMPLE toilet repair!  Therefore, pursuant to  my comments with "Mary" from ECO Plumbers, yesterday December 4, 2023, I will be contacting the Ohio Attorney General's Office to have them begin an investigation into the CLEARLY crooked business practices of ECO PLUMBERS! 
  
  
  
  Regards,
  
  
  
  ***** ********