Complaints

This profile includes complaints for Eco Plumbers, Electricians, and HVAC Technicians's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Eco Plumbers, Electricians, and HVAC Technicians

  4691 Northwest Pkwy Hilliard, OH 43026-1126

  
• 

  Eco Plumbers, Electricians, and HVAC Technicians

  221 Renick Ave Chillicothe, OH 45601-2852

  
• 

  Eco Plumbers, Electricians, and HVAC Technicians

  599 Sunbury Rd Delaware, OH 43015-8657

  
• 

  Eco Plumbers, Electricians, and HVAC Technicians

  428 Beecher Rd Ste C Columbus, OH 43230-4562

  
• 

  Eco Plumbers, Electricians, and HVAC Technicians

  27 E Home St Westerville, OH 43081-1522

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to replace a sink in my home.
  I went to turn off the water at the main shut-off.
  It did not shut off.
  
  I called Eco Plumbers and they told me the following information.
  --- Only specially licensed technicians are legally allowed to work on the Water Main Shut off.
  --- I needed to contact the city and have my water shut off before the technician arrives because sometimes it
  takes the city hours to get out.
  --- I had a new-looking Screw Valve on the water main, and I wanted it replaced by a Ball Valve.
  
  I made the appointment, and I got the call 30 minutes ahead of Eco Plumbers (as promised) I Called the city and they came and shut off the water before Eco Plumbers arrived.
  --- When the quotes guy arrived, my water was already shut off
  --- He then prepared a quote that was 40% higher than their competition which I had no choice but to accept because I no longer had water at that point.
  --- He then called the technician and requested emergency service because I had no water (because they requested it)
  
  Essentially I was extorted into business with Eco-Plumbers because they set a trap and I fell for it.
  
  The technician arrive roughly an hour later and did the entire service in 15 min.
  --- The reason it was done so fast is that they did not replace the screw value with a Ball Valve (the service I requested)
  --- They simply replaced the core of the damaged Screw Valve with a new Screw Valve despite the fact that I requested the service from the dispatcher on the phone, the quote guy in my house, and then confirmed with the technician.

  

  Business Response

  Date: 04/27/2023

  ******,

  Thank you for reaching out to us regarding your recent service. We are certainly committed to maintaining our high level of customer service, and want to work to meet your expectations. I've been told our Customer Care Team has tried to contact you twice this week, but has been unsuccessful in reaching you. As mentioned, we'd like to learn more about your experience and set things on the right path. Please reach out to us via the information provided on voicemail so we can work toward resolution.

  We look forward to speaking with you.

  Customer Answer

  Date: 04/27/2023

  I have not been contacted by the company. 
  I have disputed the charges on my card. 

• Initial Complaint

  Date:04/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/9/22 - Ecoplumbers install clean out secondary to root balls in the sewer line at our *** **** ***. property that caused backup in the basement
  1/12/23 - Basement backup recurs. Ecoplumbers arranges for inspection of issue under warranty from prior work
  1/13/23 - one worker arrives around 8 am to snake the clean out. Technician describes that may be a “soft clog” that should be readily resolved. Subsequently, multiple workers and trucks arrive throughout day. Around 3pm my son texts me a picture of raw sewage backing up into the basement. Around approximately 5:10 pm, I get a call from site manager describing a blockage in the line approx. 10 ft below cement floor of our detached garage. He also notes that their cable is “stuck” in the line near the blockage. He proposed a $38,000 remedy entailing a 10x10 ft hole to be cut in the garage floor with hydroexcavation to gain access to the line/clear line/remove their cable. Tenents of the home move out. EcoPlumbers would only consider cleaning sewage out of basement if they did the excavation work and said the only means of removing their line was to perform excavation.
  1/16/23 - ******** *********** is on site to clean up sewage in the basement. Final invoice $10,674.04.
  1/20/23 - *** ******** is able to free the cable with a winch. The tip of the cable was attached to an 11’ root ball which was blocking the line. Additional hydrojetting was performed to address some minor root issues; total charge $1500. Tenents move back into house.

  

  Business Response

  Date: 04/10/2023

  *****,
  I want to thank you for reaching out regarding the recent service at your property, and apologize for the quality of that service. We tried to reach out to you by phone on Friday last week, as of Monday 4/10 we haven't heard back so I hope this email response will suffice.

  Upon receiving the details of your experience, I worked with our Director of the Sewer division to research and learn more about the different services provided at this property. I am disappointed to say that we should have done better for you in this case. Needless to say, removal of the root mass present in your sewer line was an unavoidable necessity, however we should have identified that to you sooner. In light of this, I've authorized our customer came team to refund you the full amount you itemized to us as resolution to your concern filed on 4/2. Thank you again for taking the time to let us know about your concerns, and for giving us the opportunity to make it right. If there's any further assistance we can provide on this matter or any in the future, please don't hesitate to reach out.

• Initial Complaint

  Date:03/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had main drain cleaned by Ecoplumbers as a preventative service.
  
  Ecoplumbers insisted on scheduling a second appointment termed a new complimentary service review of my plumbing.
  
  I didnt need that but i agreed to schedule a no cost complimentary service.
  The complimentary service included discuss past plumbing issues.
  The plumber removed my toilet but did not reinstall it they turned off water, asked to check my credit and i was approved for a 2nd mortgage for any repairs needed.
  
  I didnt need any urgent repairs.
  
  I had just had them do a preventative drain cleaning.
  
  They wanted $500 to reinstall the toilet they just removed!
  
  I was livid and frustrated he refused to put my toilet back the way it was when he arrived.
  
  He called few days later offering me a deal to fix my toilet for free if i get my sewer line replaced for $20,000.
  
  He called every day afterwards to get me to use that 2nd mortgage. Told him i cancelled that mortgage didnt need it.
  
  
  I told him i paid another company to reinstall the toilet and turn the water back on.
  
  There is no way a complimentary plumber appointment should dismantle your working toilet, turn off the water and give u a $500 invoice 5 min later to reinstall it.
  
  He actually left as im crying in disbelief i told him i dont have $500 to reinstall it and the toilet wasn't broken.
  
  He asked how my credit was and signed me up with a credit line company for 20k in work.
  He got me approved for 2nd mortgage but i didnt want 2nd mortgage.
  
  He called a week later to offer me a deal on reinstalling my toilet. I told him i had toilet reinstalled already.
  
  He was trying to bully me, extort me.
  I didnt call them ..they called me ..to do a complimentary service since i had used them in the past.
  
  They are taking advantage of elderly single women with aggressive tactics, calls, coercion and extortion.
  I reached out to the company to ask reimbursement for paying another company to install toilet which they havent responded to me.

  

  Business Response

  Date: 03/30/2023

  Hi *****,

  Thank you for reaching out to us about your concerns with the recent service in your home. I reviewed your comments with our Customer Care Team and Operations Director, and we have authorized a reimbursement to you in the amount you paid the 3rd party.

  In reviewing your service notes and documentation, it looks like you were given accurate information on the sewer system of your home. Also, we do believe that pulling that basement toilet was the best way to assess the system. With that in mind, we should have communicated to you the risks involved when removing a toilet that had evidence of not being gasketed and installed properly. We should have also offered this service to you as complimentary should we have done any sewer repair. Our goodwill reimbursement to you is the right thing to do, and in hopes that you will keep us in mind for future Plumbing, Electrical, or HVAC concerns.

  Thanks again for giving us the opportunity to make it right.

  Customer Answer

  Date: 03/30/2023

  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ***** **********

• Initial Complaint

  Date:03/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 10th 2023 eco plumbers were digging up my neighbor's sidewalk with a mini trackhoe. They drove their machine into my driveway and the track dug into the dirt UNDER my driveway ripping up the asphalt. I have been trying to contact them for 2 days now and they will not respond to me. They say it takes 3 business days. I cannot get my car out of my driveway to do the things I had to do today like WORK! I want my driveway fixed and compensated for my missed time at work.

  

  Business Response

  Date: 03/15/2023

  ****,

  Thank you for reaching out regarding the damage to your driveway. Excavating is dirty work, but we always hate to hear about any unfortunate damage to a neighbor's property. I reached out to our Customer Care Team, they've informed me that we are in the process of resolving this issue for you. I understand that our Quality Control technician was out there Monday this week, and that we had it scheduled for our crew to prepare the area today (Wednesday) and then the asphalt repaired tomorrow, 3/16. If there are any issues or complications getting this resolved to your satisfaction, please don't hesitate to let us know.

• Initial Complaint

  Date:02/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Monday 2-6-2023
  I had an appointment with Eco Plumbers to possibly fix a Leak in a pipe connection for a New Sink installation.
  Since I did not know when I was getting my New half bathroom Sink installed I was looking to fix the leak in the pipe connection. My wall was already open showing the connection so I thought it would not cost much to fix.
  Eco Plumbers Riey H**** come out. I showed him where the leak was since my wall was already open. I told him that I have already cut off the water. I told him that my pipes were New.
  I even took him in my basement and showed him where everything was connected and New.
  He asked me if he could Widen my opening a little bit and since my opening already showed the leak I thought 1/2 to 1 inch. When I looked he had cut my wall open 2-3 times bigger. I got upset and cried. I talked to his boss Jeff K*** who really wanted to talk to Riey so I called ECO Plumbers and talked to Christopher C***** and Explained that Everything Was New in that Room including the Drywall, Red Paint with glitter. I made it clear that Riey Cut Up My New Wall which was already open to the leak at the pipe connection. I asked Riey why did he cut up my wall and he said because it was wet. I told Christopher that I wanted my wall fixed asap. He said that he would and had to send it to some department. I am surpose to wait for their decision. I measured my wall and explained that the opening was already open 8 inches and now it is 21 inches open.
  I received a call from Jeff K*** who is Riey H**** boss and he kept trying to give excuses for Riey until I explained very clearly that my wall was already open to the leak with the pipe connection and it was unnecessary to cut open my wall because it was wet. The water leak is what made my wall wet. I did not understand why Riey would know that and why he was looking for the leak when I Told Him where the leak was which was in clear view. He said I would get a call in 2 days.

  

  Business Response

  Date: 02/07/2023

  *******,

  Thanks for reaching out. I've reviewed this job with our Plumbing Service Manager as well as our customer care team. I do see where our technician discussed with you the need to open the existing whole further to accurately asses the leaking pipe. After getting your approval to do so, we discovered drywall with existing water damage. This is why the drywall needed to be accessed in the manner which it was.

  While we are confident that our actions here were justified, approved by you, and necessary to fix the issue, our customer care team is already working on trying to find a drywall contractor in your area to patch the hole. We've tried to relay this information to you, but the voicemail on the number we have for you is full. Presently, all we're waiting on is a local company to let us know when they can fix this for you.

  I understand that telephone may not be the best method of communication, so if there's anything we can do to assist further with these concerns, please reach out to our care team at ************************.

  Customer Answer

  Date: 02/16/2023

  I filed complaint on 2-6-23 and was assigned # ********. I informed eco plumbers of the total cost for repair of $550. I would like contractor to repair it asap. I need eco plumbers to reimburse the total due for repairs

  

  Business Response

  Date: 02/16/2023

  *******,

  We have received your quote for the necessary repairs. We have also requested a copy of the invoice or estimate for these services so we know how to remit payment or reimbursement. 

  As mentioned in the previous response: ECO has every intention to help you take care of the drywall concern. As soon as we have the information mentioned above, everything should be taken care of.

• Initial Complaint

  Date:02/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 30, 2023, Nic and Jim came out because we had a clogged main drain. However when they came to snake the drain they went in through the wrong drain and due to the negligence of the employees they got the snapped the steel cable snake in our drain. Upon their arrival I showed the drain that they should have used to access the main drain. They stated that the pipe they went into went directly to the main drain. Once the cable snapped they stated they would need to excavate my pipes in the yard to get the cable they snapped out. That cost was over $7000. I got a second opinion from another plumber (B&E plumbing) who advised they went in through the wrong drain and the cable Jim and Nic snapped did not even make it out to the yard. Eco wanted to charge me over $7000 for their own mistake. I feel due do their negligence I need to be reimbursed for the cost I had to pay to fix what they did.

  

  Business Response

  Date: 02/07/2023

  *****,

  Thank you for reaching out to us about the recent service experience in your home. We understand that plumbing issues are never expected, so we try to do our best to help our customers through these issues, even when the circumstances are unforeseen. In the case of the sewer system in your home, a number of those unforeseen circumstances were encountered. When servicing the clogged drain, the cable on our machine broke, which is almost always caused by a penetrating roots, or a break or separation in the pipe itself. Both of these scenarios will bind the cable, and do to the spinning action, typically result in a broken cable. In almost every circumstance of this happening, the only way to remove the cable segment is to excavate the line in one some way. This is why we always include a specific disclaimer on our estimates given to customers for their signature before we perform these services, which reads below:

  "The Eco Plumbers cannot be held responsible if roots have grown into your drainage system, if something has been flushed down the system or if broken, rotted or defective piping exists in your system. Furthermore, we cannot be held responsible for issues resulting from attempting to clear the system."

  In the case of your home, our recommended solution was an exterior excavation to remove the cable, but also to install an exterior cleanout, which would be the most effective way of addressing these issues in the future. You chose not to proceed with this solution, instead heaving another company excavate from the interior of the home to remove the cable. This resulted in replacement of the section of sewer pipe removed for cable extraction. While this later is solution for removing the cable, it does not provide a permanent solution to the drainage issues of the residence, which is why we recommended the exterior excavation solution.

  Given that our inspection, as well as the written invoice you sent us from the third party, both mention multiple areas of the line with root masses forming, we do not believe a reimbursement is warranted in this case. I hope this helps to provide some clarity on the situation. Please don't hesitate to reach out for further information if necessary.

  Customer Answer

  Date: 02/07/2023

  I am rejecting this response because: this has nothing to do with the roots in my drain. This has everything to do with your plumbers going in through the wrong drain, breaking their cable and trying to scam me into paying 7000 for excavation. Which was not needed. Had your men gone in through the correct pipe like I told them too the cable would have not gotten stuck and broke off in my drain. . I will be contacting the attorney generals office due to the negligence of this company. This is unacceptable. I am asking to be refunded the 1500 for mistake your team made. 
  
  
  
  Regards,
  
  
  
  ***** ****

  

  Business Response

  Date: 02/16/2023

  *****,

  Per the recent telephone conversation, ECO will not be able to provide any additional action at this time. While we certainly apologize for the poor or slightly inaccurate information you were give by our technicians for repair options, we cannot be responsible for situations caused by the conditions already existing in the sewer lines of your home. At your request, our Customer Care Team will be sending your work documentation to you again via email so that you can review the disclaimer about these types of situations.

  If there is any further clarification we can provide on this matter, please don't hesitate to reach out.

  Customer Answer

  Date: 02/17/2023

  I am rejecting this response because: This happened due to your teams negligence. And not listening to the customer. It is completely unacceptable. During a phone conversation the VP stated and attempted scam is not a scam. I was being scammed and I do not appreciate it. I paid way more than what i should have to die to your team going in through the wrong pipe. 
  
  Regards,
  
  
  
  ***** ****

• Initial Complaint

  Date:01/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company installed water heater 6 months ago. It has never worked. After several visits, a technician found that the unit "has been installed incorrectly" and two plumbers worked for two days to reinstall and get system to work. Unit has worked on and off since then and EchoPlumbers have sent several plumbers to try to fix it. The last one, Thomas Z stated that parts were defective and he turned it off. In essence, we have not had hot water for bathing, dishwashing, or laundry for several months except for an odd day here and there when unit worked for a short time. We have never had hot water for our kitchen or washing machine. We feel that we have been more than patient with incorrect installation, nonfunction, and defective unit.

  

  Business Response

  Date: 01/31/2023

  ******,

  Thank you for reaching out concerning the issues you've had with your water heater since it's installation last year. I also want to apologize for the time and frustration between the installation, and us getting you taken care of. As I understand, our team has already replaced the water heater in your home with an entirely new unit. I am confident this should remedy any future concerns about providing hot water to your home. Additionally, I've asked our Care Team to extend the Care Plan that came with your original heater by a full year, so that we can provide you with service and maintenance without issue. 

  Thank you again for reaching out to us, and especially for giving us the opportunity to make things right. We look forward to continuing to serve you in the future!

  Customer Answer

  Date: 01/31/2023

  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ****** **********

• Initial Complaint

  Date:01/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid $700 for a thermostat with extra sensors to be installed to help regulate the temperature in our home as our daughters room was much colder than the rest of the home. Eco plumber said this would fix the problem. It did not in the 2 months we gave it to work and after it dropping into the 60’s in her bedroom at night we had to move her to our room. We had another hvac company come out. They explained that their solution wasn’t the correct solution for the problem. I called eco plumber about a refund and cancelling our service pack. The manager called and was rude and called my husband an idiot.

  

  Business Response

  Date: 01/09/2023

  *****,

  Thank you for letting us know about your recent service. I was able to review this situation with our Customer Care Team, as well as our division manager who spoke with your husband. From this investigation, there are a couple of important points of clarification I wanted to provide.

  1) Based on our service records and recorded telephone calls, it appears your system and thermostat were both working correctly after our services in your home. We were also never requested to service any inadequacies in the system past this point.

  2) Based on the timeline and, and our manager's conversation with your husband, it seems that the concerns with the thermostat we installed did not come up until another company (not Eco) installed a new HVAC system in your home. The thermostat we installed is not compatible with the system you had installed, resulting in the request for a refund for this service.

  I should also mention upon listening to the recorded calls, there is no record of any name calling of any type. So I apologize if that was misconstrued or inferred in anyway. Considering all the information documented in our system and listed above, we do not feel as though a refund for this service is warranted. Rather, we are willing to place a credit on your account reflecting the cost of materials for this service equaling $241.50. This credit would be applicable to any Eco services we offer, excluding the cost of our service membership, should you accept this resolution. Additionally, your service membership is currently cancelled, at your request.

   

   

  
  

  Customer Answer

  Date: 01/10/2023

  I am rejecting this response because: we have more than $700 in charges from Eco. We contacted another contractor after we began having HVAC issues. We were told the system had to be replaced because of things Eco did. We are not interested in ever having Eco work on our HVAC system again. We would like all of our money refunded in a check. 
  
  
  
  Regards,
  
  
  
  ***** *****

  

  Business Response

  Date: 01/13/2023

  Unfortunately, we cannot validate the claims of a third party company without being given the opportunity to address claims of issues with work we performed. This also prevents us from being given an opportunity to exercise the warranty included with services provided by Eco. We also provided estimates for the recommended system replacement, which would have eliminated the issues presented with the system installed by the other contractor, which is what rendered the thermostat we installed incompatible. Additionally, we are unable to validate that any issues present currently or previously were due to workmanship from Eco, therefore a full refund is not warranted or justified in this case.
  

  Summarizing:

  - We were not made aware of any issues with the thermostat installed prior to the 3rd party system replaces. This prevents us from being able to honor the included warranty and guarantees.

  - Without evidence of issues resulting from the service Eco provided, which is only the installation of the thermostat, we cannot assume responsibility for workmanship or equipment errors.

  - The account credit offered in the previous response is goodwill gesture in hopes to serve you again in the future. This will be the extent of action we'll be able to take to resolve this concern, based on the aforementioned factors.

• Initial Complaint

  Date:12/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Constituent states a bathroom sink was dripping. Only work done was replace the shut-off valves under the sink. That did not fix the leak. The bill was for over $519.00. Has filed dispute with her credit card company.

  

  Business Response

  Date: 12/02/2022

  *******,

  I'm reaching out to follow up with you on your concerns filed with the BBB that I received today. I want you to know that we treat all customer concerns with the highest importance so that we can maintain the best customer service. I looked through the notes we have on your account and noticed that our Customer Care team has been in contact with you fairly consistency since you originally reached out to us on November 15th, which seems to also be the date you filed your concern with the Ohio AG. I also made sure our Care Team was working to make things right for you, and it looks like we're still waiting on resolution from your bank as to the status of your dispute on the charge. As of this time, we have not received any further information about the dispute from you or your financial institution.

  Please let me know if there's anything we can do to assist with or expedite this process, but we're essentially in a holding pattern until the dispute is resolved.

• Initial Complaint

  Date:11/02/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They installed a water heater in my home and the water gets too hot now when we turn it on, they also have not given us our receipt. No follow up.

  

  Business Response

  Date: 11/03/2022

  Mr. ****,

  We hope the adjustment made to your water heater's temperature setting will now suit your preference better!
  Your invoice was emailed to Cynthia's email address on 11/2/22. Please let us know if we also need to mail it.

  Don't hesitate to reach back out if you need us!

  Eva R****
  

   

  Customer Answer

  Date: 11/14/2022

  11.7.2022 BBB received phone message from consumer stating business resolved his complaint.