Reviews
This profile includes reviews for Eco Plumbers, Electricians, and HVAC Technicians's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 488 Customer Reviews
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Review fromPeter W
Date: 02/26/2025
1 starPeter W
Date: 02/26/2025
On 2/17/2025 I contacted Eco Plumbing regarding a leaking kitchen faucet and a leaking jacuzzi handle. While it was not leaking at the me he immediately determined that the kitchen faucet would need replacing since parts were not available, I showed him a purchase receipt for the Kohler faucet dated 10/1/2022. He however, said it would need to be replaced in addi on to shut offs if they were missing or defective. He then looked at the jacuzzi and said the shutoff would have to be replaced since it was old and that to facilitate the replacement, enclosure would have to be removed. He said that Eco would not replace. He said that the emergency water shut off would need to be closed and that it would probably fail. His estimate for the work was over $6,000 but said if it we purchased as a package with a senior discount it would cost $5,837.00. I told him I wanted to get another esmate. I then contacted **** L ***** and Waterworks for repair esmates. Waterworks was scheduled for the next morning and a ***** schedular said they would be out that a ernoon. *** (106) from ***** came out about 3 pm. He immediately iden fied the kitchen faucet as a Kohler and said it had a lifeme warranty and if it started leaking again that I could call them and they would send out parts to repair it. ***** would make the repairs if I contacted them. He then looked at the jacuzzi and iden fied it as a Delta and said he had repair parts in this truck. I told him about the basement emergency shut off and he looked at. He said it was probably ok, the water marks on the floor were most probably condensa on from the meter or the valve itself. It would not need to be shut off because the jacuzzi valve was on the hot water line and it could be shut off there. He shut the hot water off, made the repair to the jacuzzi shut off, and billed me $126.00 with a senior discount.
Eco Plumbers, Electricians, and HVAC Technicians
Date: 02/28/2025
Thank you for reaching out, *****. We apologize for the misinformation provided by the technician regarding your Kohler faucet, and we want to assure you that we take feedback seriously to enhance our services.
While it is possible to address the jacuzzi handle without replacing the main shut-off valve, we believe that pursuing this option poses unnecessary risks. If we were to proceed without replacing the main shut-off valve, and an unforeseen issue arose during the repair of the jacuzzi handlesuch as a failure of the hot water line shut-offthere would be no immediate way to prevent water damage to your home. At Eco, we prioritize the protection of your property and will not undertake any work unless there is a properly functioning main shut-off valve in place. We acknowledge that some other companies may be willing to accept this risk.
Ultimately, we are pleased that you were able to resolve your issue. While we recognize that we may not be the right fit for every situation, we are always here to take your calls, visit your property at no charge, and provide complimentary, no-obligation options and estimates for your home. All the best, Eco Plumbers, Electricians, and HVAC Technicians.Review fromSteph H
Date: 02/25/2025
5 starsSteph H
Date: 02/25/2025
*** was amazing! He worked until the issue was complete!Eco Plumbers, Electricians, and HVAC Technicians
Date: 02/27/2025
Thanks for your five-star rating, Steph! We were happy to have been able to help. All the best, Eco Plumbers, Electricians, and HVAC Technicians.Review fromJared F
Date: 02/24/2025
5 starsJared F
Date: 02/24/2025
Brian was fantastic. Explained everything thoroughly including showing me pics that he took. I was fully expecting trying to sell me something but it was just the opposite. 5 stars all around experience.Eco Plumbers, Electricians, and HVAC Technicians
Date: 02/27/2025
Hi *****, this is wonderful to hear! We are happy to have been able to help. We pride ourselves on our customer service. Thank you for this ****** review and for welcoming us into your home. All the best, Eco Plumbers, Electricians, and HVAC Technicians.Review fromDavid L
Date: 02/21/2025
5 starsDavid L
Date: 02/21/2025
The Eco team did a fantastic job of installing our new HVAC system. Professional and courteousEco Plumbers, Electricians, and HVAC Technicians
Date: 02/24/2025
Thank you for taking the time to leave us a five-star review, *****. We are so glad to hear that you were satisfied with your service. Please feel free to call us again for any future home service needs. Have a wonderful day, Eco Plumbers, Electricians, and HVAC Technicians.Review fromErika W
Date: 02/20/2025
5 starsErika W
Date: 02/20/2025
**** was wonderful! Very professional, knowledgeable, and personable. He found out the issue with the *** right away, He was thorough checking all of the exterior outlets & the breaker before he finished. I would highly recommend **************.Eco Plumbers, Electricians, and HVAC Technicians
Date: 02/24/2025
Hello *****! Thank you for this very kind review and recommendation! Being thorough is imperative in our line of work. Your satisfaction is very important to our team and we want to continue to provide you with the best service possible. Have a wonderful day, Eco Plumbers, Electricians, and HVAC Technicians.Review fromCheryl R
Date: 02/19/2025
5 starsCheryl R
Date: 02/19/2025
Did a great job & showed me what he did. He can come back anytime when I need furnace checkedEco Plumbers, Electricians, and HVAC Technicians
Date: 02/21/2025
Thank you so much, ******! It was your technician's pleasure to take care of your home. Thank you for welcoming us into your home and for allowing us to help. Have a wonderful day, Eco Plumbers, Electricians, and HVAC Technicians.Review fromLori R
Date: 02/18/2025
1 starLori R
Date: 02/18/2025
I have an ***** Advantage Membership. Eco recently performed a routine inspection, maintenance on my furnace which revealed a bad heat exchanger. Eco technician's assessment for new unit on 2/14/25 revealed a ****** btu furnace which is the size of my old furnace. Technician also confirmed ductwork didn't have to be modified. Monday, 2/17/25, Eco tech installs new furnace. Installation forms confirm ****** btu furnace. This morning, 2/18/25, the house was too cold and not warming up at the rate I was accustomed to with the old furnace. I checked new furnace model/serial #s, confirmed the unit to be a ****** btu. After a few stressful phone calls with Eco Plumbing, the floor manager called to inform me he made the decision to send with the installer with a ****** btu furnace instead of the one I signed for on 2/14/25 because he claimed "the ****** unit wouldn't fit". Please see pictures and note the ample space surrounding my furnace. Nobody called me to discuss this decision of ***** nor ask for my permission. He said and I quote: "Your home should be comfortably warm with a ****** btu furnace". *** finally admitted that they didn't want to adjust the ductwork to accommodate for the difference in size of the units. Furthermore, upon completion of the job, my credit card was charged for the full amount of the ****** btu furnace. Because of the back and forth where I had to plead my case with Eco Plumbers, convincing them to make this right and "NO! The ****** btu furnace isn't cutting it"! I'm fully convinced I was never going to be informed. This is outright an illegal transaction and shady for a company who claims to be better than all other HVAC companies. Eco comes back out tomorrow to install the originally quoted furnace of ****** btu. I'll be getting an independent inspection afterwards and will update this review if anything is amiss. BUYER BEWARE!Eco Plumbers, Electricians, and HVAC Technicians
Date: 02/24/2025
Hi ****, thank you for your feedback. We were pleased to have our manager on site to help address your concerns and work toward a satisfactory resolution. All the best, Eco Plumbers, Electricians, and HVAC Technicians.Review fromLucy T
Date: 02/18/2025
5 starsLucy T
Date: 02/18/2025
ECO PLUMBING is a high quality company with expertise and qualified staff. They are also equipped with personal and professional skills, such as ****** ******** displayed today in repairing my toilet.Eco Plumbers, Electricians, and HVAC Technicians
Date: 02/21/2025
Hello! Thank you for your review! We appreciate your business. We stand by our services, which come with multiple guarantees! We look forward to being there for you whenever you are in need of future services. All the best, Eco Plumbers, Electricians, and HVAC Technicians.Review fromCharmaine B
Date: 02/17/2025
5 starsCharmaine B
Date: 02/17/2025
He was great to work with and told us problems and solutionsEco Plumbers, Electricians, and HVAC Technicians
Date: 02/18/2025
Thanks for your five-star rating, *********! We were happy to have been able to help. All the best, Eco Plumbers, Electricians, and HVAC Technicians.Review fromWanda D
Date: 02/17/2025
5 starsWanda D
Date: 02/17/2025
******* **** did a great job; he was professional and personal. He was so knowledgeable. I would recommend the company!Eco Plumbers, Electricians, and HVAC Technicians
Date: 02/18/2025
Hi *****, thank you for your review and recommendation! Your technician was happy to help. Should you ever need us in the future, we will be here to take your call. Have a wonderful day, Eco Plumbers, Electricians, and HVAC Technicians.
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