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Business Profile

Fabric Store

Jo-Ann Stores, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fabric Store.

Complaints

This profile includes complaints for Jo-Ann Stores, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Jo-Ann Stores, Inc. has 4 locations, listed below.

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    Customer Complaints Summary

    • 494 total complaints in the last 3 years.
    • 154 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/15/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2/27/2025, I ordered $190.26 worth of items. For some reason, it was divided into two packages, which in itself isn’t odd. On March 12, the smaller package, worth only $11.70 of products, came to me just fine. However, the bulk of the order went to somewhere in **********, Kentucky—I live in California! I have tried calling, texting, and emailing and no one has replied. I really would like the products in this order to be re-sent to me—at the correct address. Failing that, I would like a refund for the items, plus tax, that were shipped to the incorrect address.

    • Initial Complaint

      Date:03/14/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a gift card for Christmas for $100.00 from JoAnn Fabric. I went on 03/07/25 to JoAnn Fabric and was told they weren't accepting gift cards. I spoke to a store manager who confirmed they were not taking gift cards. I called the corporate number which had a recorded message and then disconnected. I went to the JoAnn Fabric website and left a message on their contact us site. I would like to have my $100.00 for the gift card returned to me.

    • Initial Complaint

      Date:03/13/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was given a $50 gift certificate as a Christmas present in 2024.
      JoAnn’s has posted a sign saying they will not honor gift certificates as of February 28, 2025.
      Since the gift certificate is something they have ALREADY been paid for, this seems like it must be patently illegal to refuse to honor it.
      Please help resolve this for myself and many others.
      Thank you.

    • Initial Complaint

      Date:03/13/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This retailer, at all locations, is going out of business. It has not come to my attention from a news article, that none of said locations will honor any gift cards. Gift cards that were purchased with good intentions and given to be spent at Joann fabric and craft.I have 2 such gift cards and did expect to spend them before the stores closure. My son purchased them for me, spending his hard earned money, gifting them to me.

    • Initial Complaint

      Date:03/13/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a $25.00 gift card for Christmas and went to Joann today March 13 to use it and was told my last day to redeem my card was March 1st. I had already selected my fabric and was informed of this at the cash register upon checking out, I was told there was nothing they could do about it. The gift card was purchased in good faith and I wasn't aware that i had a specific date to use the card due to the company going out of business, I feel that this is bad business since the company received their money and i wasn't made aware of the deadline. It isn't like the store is already closed or that a closing date has been established,

    • Initial Complaint

      Date:03/13/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was gifted a $20 gift card for Christmas. Now that Joann is no longer accepting gift cards as payment, I would like to have the funds reimbursed.

    • Initial Complaint

      Date:03/12/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received a gift card for Christmas. Found out today that gift cards are no longer accepted at any Joanns stores due to bankruptcy. The Joanns website simply says gift cards are no longer accepted but does not give any information on what the customers can do to recoup their money. I think they are intentionally not advertising what customers with unused gift cards can do to get their money back. I am very disappointed that Joanns is closing, sad for their employees, and upset about being unable to use my gift card, despite stores remaining open.

    • Initial Complaint

      Date:03/11/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received a gift card for Joann’s for $25. The business is now closing and they would not allow me to use the gift card.

    • Initial Complaint

      Date:03/11/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Store refusing to honor their return policy that was in place at the time of purchase. Attempts to contact Joann's customer service regarding this issue have not resolved the problem.

      Items purchased on 12/9/24, prior to bankruptcy policy changes announced in February 2025. At the time of purchase store return policy was that they accept new, unopened items with no time limit on the return. I would like to return 3 items under that policy (1 skene of each colored yarn in the order).

    • Initial Complaint

      Date:03/11/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Since the announcement that JoAnn Fabrics will be closing their doors as a business, they have denied customers the use of gift cards. How is this legal?
      If a store receives the funds from the purchase of the gift card at the time of the purchase, the store already has the money. By denying the customer the right to use the card, in effect, isn't the store keeping customer money without providing a product?
      The amount remaining on my gift card is minimal; however, the ethics behind this store closing includes not only refusing to allow the exchange of product for gift card but also charging more for items than a regular "open" JoAnn's store charged (i.e., On any given day, JoAnn was known to provide from 40% to 60% discounts on products. With the store closing, all products have been returned to "regular" pricing, price check machines have been disconnected for customer use, and 10% and 20% and some 40% "sales" are offered. The store is drawing customers for sales that are actually more costly than a typical cost on any day when the store was a retailer open for business). How is this ethical?

    Jo-Ann Stores, Inc. is NOT a BBB Accredited Business.

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