Complaints

This profile includes complaints for Jo-Ann Stores, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Jo-Ann Stores, Inc.

  5381 Darrow Rd Hudson, OH 44236-4000

• 

  Jo-Ann Stores, Inc.

  3977 Medina Rd Akron, OH 44333-2444

• 

  Jo-Ann Stores, Inc.

  1500 Canton Rd Ste 128 Akron, OH 44312-4097

• 

  Jo-Ann Stores, Inc.

  5005 Grande Shops Ave Medina, OH 44256-6787

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 3/1/25, time" 10:07AM, cashier: ******, Store: ****, ticket: ******, Register **
  
  I was advised at the checkout that Joann gift cards are not being accepted at the store, as it is apparently going out of business. This does not seem acceptable! If the store is still open and selling merchandise, then they should accept gift cards that people have already paid Joann for!
  They are also not accepting gift cards online either.
  I spent $179.26 and had a gift card for $67.56 that I COULDN'T USE! I had gotten it for Christmas!
  I didn't see any signage in the store saying that they were not accepting gift cards.
  
  I have just sent a complaint to their website, and am waiting for a response.

  Business Response

  Date: 03/04/2025

  Dear ******,
  
  We sincerely apologize for any frustration this situation may have caused. Following a comprehensive sale process and auction, GA Group together with the Prepetition Term Loan Agent, was selected as having the winning bid to acquire substantially all of JOANN’s assets. Subject to court approval of the transaction, the winning bidders plan to wind-down ongoing operations and conduct going-out-of-business sales at all JOANN locations.
  
  We are committed to working constructively with the winning bidder to ensure an orderly wind-down of operations that minimizes the negative impact on all JOANN Team Members, vendors, customers and communities. We expect to begin, or in some cases continue, going-out-of-business sales at all locations immediately.
  Due to these changes, the redemption of JOANN gift cards, discounts, coupons, and price matching have been suspended. We truly wish we could assist further with this matter, but you can file a claim for reimbursement through the following website: ***********************************************
  
  Sincerely,
  
  JOANN

  Customer Answer

  Date: 03/04/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:03/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday, Feb 28, 2025 I attempted to place an online order at *****************. At checkout I was unable to use my gift cards. The website indicated that gift cards needed to be redeemed in store. This was after hours so I went to the store the following morning when they opened and was told that Joanne is no longer honoring their own gift cards that were paid for!!!
  
  I called a corporate number where they offered to check the balance of my gift card but any managers were not in.
  
  I simply want my money that Joanne Fabrics already took!

  Business Response

  Date: 03/04/2025

  Dear ******,
  
  We sincerely apologize for any frustration this situation may have caused. Following a comprehensive sale process and auction, GA Group together with the Prepetition Term Loan Agent, was selected as having the winning bid to acquire substantially all of JOANN’s assets. Subject to court approval of the transaction, the winning bidders plan to wind-down ongoing operations and conduct going-out-of-business sales at all JOANN locations.
  
  We are committed to working constructively with the winning bidder to ensure an orderly wind-down of operations that minimizes the negative impact on all JOANN Team Members, vendors, customers and communities. We expect to begin, or in some cases continue, going-out-of-business sales at all locations immediately.
  Due to these changes, the redemption of JOANN gift cards, discounts, coupons, and price matching have been suspended. We truly wish we could assist further with this matter, but you can file a claim for reimbursement through the following website: ***********************************************
  
  Sincerely,
  
  JOANN

• Initial Complaint

  Date:03/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a store credit from JoAnn Fabric and today 3/2/25 they say I can use it. Is not a gift card but a store credit and now that they are close the stores I am loosing the $9.53 because the hey do not accept the store credit, I was there 3 days go and I pay whit store credit and they told me I got $9.53 left on the card but today when I went back they put out signs say I can use store credit

  Business Response

  Date: 03/04/2025

  Dear *****,
  
  We sincerely apologize for any frustration this situation may have caused. Following a comprehensive sale process and auction, GA Group together with the Prepetition Term Loan Agent, was selected as having the winning bid to acquire substantially all of JOANN’s assets. Subject to court approval of the transaction, the winning bidders plan to wind-down ongoing operations and conduct going-out-of-business sales at all JOANN locations.
  
  We are committed to working constructively with the winning bidder to ensure an orderly wind-down of operations that minimizes the negative impact on all JOANN Team Members, vendors, customers and communities. We expect to begin, or in some cases continue, going-out-of-business sales at all locations immediately.
  Due to these changes, the redemption of JOANN gift cards, discounts, coupons, and price matching have been suspended. We truly wish we could assist further with this matter, but you can file a claim for reimbursement through the following website: ***********************************************
  
  Sincerely,
  JOANN

  Customer Answer

  Date: 03/05/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:03/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No longer honoring gift cards and would accept the gift card that I received when my order was cancelled. Did not offer me a refund for this online order or accept the gift card they gave me in exchange.

  Business Response

  Date: 03/04/2025

  Dear ********,
  
  We sincerely apologize for any frustration this situation may have caused. Following a comprehensive sale process and auction, GA Group together with the Prepetition Term Loan Agent, was selected as having the winning bid to acquire substantially all of JOANN’s assets. Subject to court approval of the transaction, the winning bidders plan to wind-down ongoing operations and conduct going-out-of-business sales at all JOANN locations.
  
  We are committed to working constructively with the winning bidder to ensure an orderly wind-down of operations that minimizes the negative impact on all JOANN Team Members, vendors, customers and communities. We expect to begin, or in some cases continue, going-out-of-business sales at all locations immediately.
  Due to these changes, the redemption of JOANN gift cards, discounts, coupons, and price matching have been suspended. We truly wish we could assist further with this matter, but you can file a claim for reimbursement through the following website: ***********************************************
  
  Sincerely,
  
  JOANN

• Initial Complaint

  Date:03/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is about Joann Fabrics as a whole. My store wasn´t listed so I picked any one. I have a $25 gift card that they are now telling me that I can´t use. Apparantly the last day to use was 2/28. I was told that it was posted online and in articles. I did not see anything as I try to limit screen time. It is impossible for all of their customers to know of this. So this company has taken my moms money and now we have nothing to show for it. The stores are still open and should still be taking payment that they already received the money for. How is this legal? I want the money back for a card that I can no longer use according to them.

  Business Response

  Date: 03/04/2025

  Dear ********,
  
  
  We sincerely apologize for any frustration this situation may have caused. Following a comprehensive sale process and auction, GA Group together with the Prepetition Term Loan Agent, was selected as having the winning bid to acquire substantially all of JOANN’s assets. Subject to court approval of the transaction, the winning bidders plan to wind-down ongoing operations and conduct going-out-of-business sales at all JOANN locations.
  
  We are committed to working constructively with the winning bidder to ensure an orderly wind-down of operations that minimizes the negative impact on all JOANN Team Members, vendors, customers and communities. We expect to begin, or in some cases continue, going-out-of-business sales at all locations immediately.
  Due to these changes, the redemption of JOANN gift cards, discounts, coupons, and price matching have been suspended. We truly wish we could assist further with this matter, but you can file a claim for reimbursement through the following website: ***********************************************
  
  
  Sincerely,
  
  
  JOANN

• Initial Complaint

  Date:03/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  JoAnn's is not just closing their stores but they also stopped accepting their own gift cards (at least at my local stores). No warning was given (it is not even posted on their website) or remedy offered for getting any funds on said gift cards. They are basically stealing money from those like me with unused gift cards. I have two $25.00 gift cards (for a total of $50.00) that I am unable to use. Who knows how much others have (and how much it adds up to)
  I am requesting to either send me a check, or a store credit, for that amount so I can pay for my order.
  This is not the way to do business. JoAnn should honor their gift cards or offer an immediate solution so people can use their money (before there is nothing left at the store), instead of avoiding responsibility and simply taking our money. Customers deserve respect.!!!

  Business Response

  Date: 03/04/2025

  Hello ***** 
  
  We sincerely apologize for any frustration this situation may have caused. Following a comprehensive sale process and auction, GA Group together with the Prepetition Term Loan Agent, was selected as having the winning bid to acquire substantially all of JOANN’s assets. Subject to court approval of the transaction, the winning bidders plan to wind-down ongoing operations and conduct going-out-of-business sales at all JOANN locations.
  
  We are committed to working constructively with the winning bidder to ensure an orderly wind-down of operations that minimizes the negative impact on all JOANN Team Members, vendors, customers and communities. We expect to begin, or in some cases continue, going-out-of-business sales at all locations immediately.
  Due to these changes, the redemption of JOANN gift cards, discounts, coupons, and price matching have been suspended. We truly wish we could assist further with this matter, but you can file a claim for reimbursement through the following website: Kroll Restructuring Administration Kind regards,
  
  JOANN 

  Customer Answer

  Date: 03/04/2025

   I am rejecting this response because you cannot change the terms of sale on a gift card AFTER you sell the gift card.  JoAnn's needs to honor every gift card they have already sold. Even more, this decision was not advertised anywhere, not on their website, not at the store, not by email, JoAnn simply stopped taking those gift cards without giving to their customers a chance. This only makes sense if they are planning to liquidate and don't care about what happens to their business or their customers. Customers deserve respect. I demand a prompt solution to this matter. I want my $50.00 back.

  
  

  Business Response

  Date: 03/05/2025

  Dear *****,
  
  We truly wish we could assist further with this matter, but you can file a claim for reimbursement through the following website: ***********************************************
  
  Sincerely,
  
  JOANN

• Initial Complaint

  Date:03/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to your store on 2/9 and made a purchase. I brought the item home and it would not work for what I needed it for. I went back to the store to return the item on 2/16. When I returned there were all these signs about no refunds. I questioned the person behind the counter - there were no signs when I purchased the item. They were rude and said they weren't taking it back. I tried to show her the receipt showing when I bought it and the back saying it could be returned. She didn't care and told me she couldn't help me. The same day I contacted your customer service. I didn't get a response until 2/25 and my receipt was requested. I sent the receipt and no response.
  
  I want my money back. I could care less if your store is going out of business. There were no signs when I bought the item and your website even shows the same return policy. I want my money back. My husband even tried to return the item when there were no more signs on the outside of the store and they were rude to him as well.
  
  This is ridiculous. I would have never even purchased anything from your store if I knew it was going to be like this. I'm pretty close to just disputing the charge.

  Business Response

  Date: 03/03/2025

  Dear **********
  
  Due to our recent chapter 11 filing, JOANN will not be accepting returns at this time. We will provide updates if there are further changes to our policies.
  
  Sincerely,
  
  JOANN

  Customer Answer

  Date: 03/10/2025

   I am rejecting this response because I bought the item before any notice was given that your store was closing.
  

• Initial Complaint

  Date:02/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 19th, 2025 at 317 pm, I placed an online order with JoAnn's fabric and was told I would recieve a order confirmation via email but I never did and the funds have now been removed from my gift card. I have attempted several times to call JoAnn's customer service at their listed number but no one answer the phone lines. I have held as long as 2 hours with no answer. I have also attempted to reach the company via email with no response. As a last hope, I went the local store in **************, ** and spoke to the store manager in regard to this matter and she told me she would contact the higher *** regarding this matter. I have followed up with her several times on the response and she advised that she has not received on and there is nothing she can due as far as issuing a credit. I would like a cash refund for my gift card at this point since no one can the money return to my gift card and business is closing down.

  Business Response

  Date: 03/03/2025

  Dear *******,
  
  Upon looking into this matter, I can see that your order did not go through. I am very sorry for the trouble that this has caused! When this attempt was made, the balance of your gift card was removed. Due to the chapter 11 filing, we are unable to replace this gift card. However, our teams are currently working on a replacement alternative which should be resolved soon.
  
  Sincerely,
  
  JOANN

  Customer Answer

  Date: 03/03/2025

   I am rejecting this response because:
  there is no resolution to the problem at this time. I would just like a refund check for the money that was in the gift card. 

  It can be mailed to me at ************************************************

  
  

  Business Response

  Date: 03/04/2025

  Dear *******,
  
  As mentioned previously, our teams are working on a resolution to this matter. You should be receiving a check within 6-8 weeks.
  
  Sincerely,
  
  JOANN

• Initial Complaint

  Date:02/28/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jo-Ann Fabrics is closing stores. I just found out on 2/26/25. I read they would accept gift cards through 2/27/25. I spent several hours on 2.27/25 scanning their website to find items to use my gift cards. Only when I went to check out, there was no place to add the gift card. I had to go to FAQs on the website to see that they are not accepting gift cards. I tried to call-but got answering service indicating they were closed, however, closing time is 7 pm and it was before this time. I sent an email and got a standard message they would get back to me. I want either my 85.00 to spend elsewhere or let me purchase the items-which they will probably sell out of. I'm sure many others will be affected by this and they already have our money. This is not about the Hanover store, but I could not submit the form without an address.

  Business Response

  Date: 02/28/2025

  Dear *****,
  
  We sincerely apologize for any frustration this situation may have caused. Due to JOANN's Chapter 11 filing, we have suspended the redemption of JOANN gift cards on joann.com. At this time, you are able to redeem JOANN gift cards at all of our store locations until 2/28/25. We truly wish we could assist further with this matter, but you can file a claim for reimbursement through the following website: Kroll Restructuring Administration
  
  Sincerely,
  
  JOANN

  Customer Answer

  Date: 03/03/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, though I had to rush out at the last minute to use the gift card and obviously, store choice was more limited than online. all Gift cards should be honored after the date since you have already received the money and your site said there is no expiration date.

• Initial Complaint

  Date:02/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an item from the Joann fabrics website on 2/13. I have screen shots of the return policy posted online at this time. Due to inadequate packing material, the item arrived broken on 2/20. The closest store to return the item is 45 minutes away and not convenient to get to during the week. When I tried to return the item on 2/26 the store stated they are no longer accepting returns. They changed the website at somepoint after 2/22 according to internet archives, which is after I made the purchase.

  Business Response

  Date: 02/28/2025

  Dear *******,
  
  We're so sorry to hear that your order arrived damaged. According to our records, this order was refunded in full on 2/27/25.
  
  Sincerely,
  
  JOANN