Business Profile

Fabric Store

Jo-Ann Stores, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Jo-Ann Stores, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

494 total complaints in the last 3 years.
154 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/04/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a gift card that was purchased in December for $150.00. There is no expiration date on it. I went to use it today (March 3rd), and I was told it can no longer be used as of February 28th. They have $150.00 of my money, and I want it back.
There are hundreds of online posts of people who have also been ripped off. This can't be legal! They took our money and have given nothing in return.
I would like to formally and vehemently protest this blatant act of thievery.
Business Response
Date: 03/04/2025
Dear *****,

We sincerely apologize for any frustration this situation may have caused. Following a comprehensive sale process and auction, GA Group together with the Prepetition Term Loan Agent, was selected as having the winning bid to acquire substantially all of JOANN’s assets. Subject to court approval of the transaction, the winning bidders plan to wind-down ongoing operations and conduct going-out-of-business sales at all JOANN locations.

We are committed to working constructively with the winning bidder to ensure an orderly wind-down of operations that minimizes the negative impact on all JOANN Team Members, vendors, customers and communities. We expect to begin, or in some cases continue, going-out-of-business sales at all locations immediately.
Due to these changes, the redemption of JOANN gift cards, discounts, coupons, and price matching have been suspended. We truly wish we could assist further with this matter, but you can file a claim for reimbursement through the following website: ***********************************************

Sincerely,

JOANN
Initial Complaint
Date:03/04/2025
Type:Billing Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Thursday, February 27th around the hour of 9 am my husband went to the Joann's Fabric store to surprise me with a purchase of a new Cricut Maker 3. The item was on the shelf for 319.00 with a sign underneath claiming 20% off Cricut items. My husband took the ticket for the item to the front table to purchase it. Upon purchasing her was charged 459.03 (439.00 cost of item and 25.74 state tax and 4.29 city tax). On my call home from work I asked him why it was so expensive because I was just at Joann's the other day and it was no where near that price. I asked him if he had purchased a bundle and he said the item was in a cardboard box and he was unsure. When I got home I opened the box and noticed it was just the machine. My husband immediately called the store and checked with the store to see if the error could be fixed. He mentioned to the lady on the phone that he was aware there was a no refund policy and that he did not want to return the item he just wanted to be credited the over charge on the item. The store employee said there was nothing that could be done. My husband then called the head office for Joann's and they said because the purchase was in store and not online there was nothing they could do because they did not have access to individual stores sales. I then went in person on Saturday, March 1st to try and discuss this with someone in person, emphasizing I was not looking for a return but a resolution to the extreme difference in what I was charged over what the item was advertised as, and the employee told me she didn't know and I'd have to talk to a manager before she went back to working. I never had a manager come to speak to me about the situation.
Business Response
Date: 03/04/2025
Dear ***,

Thank you so much for reaching out! We appreciate your inquiry. Please note that sales featured on ********* or in the weekly ad aren't applicable at our liquidating stores. Unfortunately, we are unable to honor price matching at this time or refunds for purchases. We're so sorry for any inconvenience.

Sincerely,

JOANN
Customer Answer
Date: 03/04/2025
I am rejecting this response because:

I was not price matching or looking for a online price to be honored in store. I am upset that in-store it was listed for the price of 319 and my husband was charged 429 for the product. I feel that this is being lost in my concern, although I have provided both the image of the item priced in store and the price I was charged on the receipt. I know that nothing is going to happen as a result of my complaint because my concern seems to not be heard for what it is, plus with going out of business I know you are trying to get as much money as you can before doors close. I just want you to know I am very disappointed with this entire situation and want it on record that this is how a loyal costumer is treated.
Business Response
Date: 03/05/2025
Dear ***,

We sincerely apologize for the frustrations! Unfortunately, we are not able to assist with processing a refund for this purchase.

Sincerely,

JOANN
Customer Answer
Date: 03/11/2025
[[BBB RECEIVED TEXT FROM CONSUMER ON 3/11/2025]]

Consumer is not requesting a refund, they are requesting a billing adjustment of $100.00 for being charged the wrong amount.

*Please see attached.
Initial Complaint
Date:03/04/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
JoAnn is going out of business, and in all of the communications about store closing there was NOTHING said about gift cards... After visiting the store today (03/03/2025) I was informed they stopped taking them Friday 02/28/2025.
I have $108.60 in gift cards. I would like to use them or get the money. Realizing they are closing their stores, the money would be spent there.
Business Response
Date: 03/04/2025
Dear *****

We sincerely apologize for any frustration this situation may have caused. Following a comprehensive sale process and auction, GA Group together with the Prepetition Term Loan Agent, was selected as having the winning bid to acquire substantially all of JOANN’s assets. Subject to court approval of the transaction, the winning bidders plan to wind-down ongoing operations and conduct going-out-of-business sales at all JOANN locations.

We are committed to working constructively with the winning bidder to ensure an orderly wind-down of operations that minimizes the negative impact on all JOANN Team Members, vendors, customers and communities. We expect to begin, or in some cases continue, going-out-of-business sales at all locations immediately.
Due to these changes, the redemption of JOANN gift cards, discounts, coupons, and price matching have been suspended. We truly wish we could assist further with this matter, but you can file a claim for reimbursement through the following website: ***********************************************

Sincerely,

JOANN
Customer Answer
Date: 03/08/2025
I am rejecting this response because:The cards are paid for they got the money for them. A notification would have been nice as I kept getting emails about sales and no mention of they would not accept gift cards after Feb. 28th.
Initial Complaint
Date:03/03/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have 2 gift cards from Joann’s . They refused to honor them today. I was told they no longer accept them as of February 28. I looked on the Joann’s app. No information on this subject . It is absolutely not right. How was I to know this information. What can I do about it?
Business Response
Date: 03/04/2025
Dear **********,

We sincerely apologize for any frustration this situation may have caused. Following a comprehensive sale process and auction, GA Group together with the Prepetition Term Loan Agent, was selected as having the winning bid to acquire substantially all of JOANN’s assets. Subject to court approval of the transaction, the winning bidders plan to wind-down ongoing operations and conduct going-out-of-business sales at all JOANN locations.

We are committed to working constructively with the winning bidder to ensure an orderly wind-down of operations that minimizes the negative impact on all JOANN Team Members, vendors, customers and communities. We expect to begin, or in some cases continue, going-out-of-business sales at all locations immediately.
Due to these changes, the redemption of JOANN gift cards, discounts, coupons, and price matching have been suspended. We truly wish we could assist further with this matter, but you can file a claim for reimbursement through the following website: ***********************************************

Sincerely,

JOANN
Initial Complaint
Date:03/03/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a gift card at Joann's. I was told they are no longer accepting gift cards.
Business Response
Date: 03/04/2025
Dear *****,

We sincerely apologize for any frustration this situation may have caused. Following a comprehensive sale process and auction, GA Group together with the Prepetition Term Loan Agent, was selected as having the winning bid to acquire substantially all of JOANN’s assets. Subject to court approval of the transaction, the winning bidders plan to wind-down ongoing operations and conduct going-out-of-business sales at all JOANN locations.

We are committed to working constructively with the winning bidder to ensure an orderly wind-down of operations that minimizes the negative impact on all JOANN Team Members, vendors, customers and communities. We expect to begin, or in some cases continue, going-out-of-business sales at all locations immediately.
Due to these changes, the redemption of JOANN gift cards, discounts, coupons, and price matching have been suspended. We truly wish we could assist further with this matter, but you can file a claim for reimbursement through the following website: ***********************************************

Sincerely,

JOANN
Customer Answer
Date: 03/06/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me IF THEY ISSUE ME A REFUND.
Customer Answer
Date: 03/06/2025
The form Joann Fabrics sent last night is no longer available to fill out for reimbursement. They need to resend!!
Business Response
Date: 03/10/2025
Good afternoon,

The link to file the claim can be found here: ***********************************************

Sincerely,

JOANN
Initial Complaint
Date:03/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went into shop during the liquidation sale. I purchase several sewing patterns at 30% off. When I got home - I went online to see what other patterns were available. This was 2/24/2025. The pattern page referenced that all in store patterns were $1.99 - 4.99 and that Vogue patterns were $4.99 - 5.99. I immediately tried to phone the store as I was charged at least $10-15 more than that. The phone rang once and then disconnected. I tried to reach out to corporate and to date (3/3/2025) my email has yet to be responded to. I went online today just to see what the page currently says and it has been deleted. Such a disappointment.
Business Response
Date: 03/04/2025
Dear ********,

Thank you so much for reaching out! We appreciate your inquiry. Please note that sales featured on ********* or in the weekly ad aren't applicable at our liquidating stores. Unfortunately, we are unable to honor price matching at this time. We're so sorry for any inconvenience.

Sincerely,

JOANN
Customer Answer
Date: 03/06/2025
I am rejecting this response because:
The only way to buy patterns was in the store - they were not available for purchase online. Your website specifically directed people to go into a store - it did not specify whether is was to be "regular store" or a "liquidating store".
Initial Complaint
Date:03/03/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received two gift cards for Christmas. Both cards were for $50 each totaling $100 I just only heard about the stores closing a few days ago so . I went online to see when they would be closing, and there was no information as to that so I went To Joannes today, March 2 to use the cards before they closed. I shopped around filled my cart with over $200 of merchandise and proceeded to the counter The clerk was almost done, ringing me up when she seen my gift cards and said that they were NO LONGER TAKING THEM I asked how was I supposed to know that, I just received the cards at Christmas? I had no idea they were even closing. I asked how was I supposed to know and she said they announced it on their Joanns app? Well, I dont have their app but I do receive emails from them regularly and never once did they say they would not be accepting gift cards after February ******************************************** I want to know how they can get away with that. The store is still open. They should have to honor my gift cards. My son purchased them with cash money. I should be able to get his moneys worth for as long as the Store is still open I just dont understand or think it is right thank you
Business Response
Date: 03/04/2025
Dear ******,

We sincerely apologize for any frustration this situation may have caused. Following a comprehensive sale process and auction, ******** together with the Prepetition Term Loan Agent, was selected as having the winning bid to acquire substantially all of JOANNs assets. Subject to court approval of the transaction, the winning bidders plan to wind-down ongoing operations and conduct going-out-of-business sales at all JOANN locations.

We are committed to working constructively with the winning bidder to ensure an orderly wind-down of operations that minimizes the negative impact on all JOANN Team Members, vendors, customers and communities. We expect to begin, or in some cases continue, going-out-of-business sales at all locations immediately.
Due to these changes, the redemption of JOANN gift cards, discounts, coupons, and price matching have been suspended. We truly wish we could assist further with this matter, but you can file a claim for reimbursement through the following website: ****************************************************************

Sincerely,

JOANN
Initial Complaint
Date:03/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a gift card in the amount of $100 for my granddaughters birthday gift. She has used the card and it has a BALANCE of $44.72.

We attempted to use the gift card Saturday 3/1/2025. We were told Joann's is no longer accepting gift cards. There has been NOT a single thing in the news OR the Joann website that says they are no longer accepted or a date.

We waited in line forever to use the card. There are signs all over the store saying CASH only.. NOT ANYTHING about Gift Cards not accepted.

I have called the corporate number to speak to someone and the customer service number and it just puts you on hold forever. No one ever came to the phone. I called on a Monday at about 1:00pm.

I would like a refund of the $44.72 since it can't be used in the store and NOT online either. The number of the gift card is listed under the Account Number on this page.

This is stealing money from customers as I have read other complaints on the BBB website of the same problem.
Business Response
Date: 03/04/2025
Dear *******,
We sincerely apologize for any frustration this situation may have caused. Following a comprehensive sale process and auction, GA Group together with the Prepetition Term Loan Agent, was selected as having the winning bid to acquire substantially all of JOANN’s assets. Subject to court approval of the transaction, the winning bidders plan to wind-down ongoing operations and conduct going-out-of-business sales at all JOANN locations.

We are committed to working constructively with the winning bidder to ensure an orderly wind-down of operations that minimizes the negative impact on all JOANN Team Members, vendors, customers and communities. We expect to begin, or in some cases continue, going-out-of-business sales at all locations immediately.
Due to these changes, the redemption of JOANN gift cards, discounts, coupons, and price matching have been suspended. We truly wish we could assist further with this matter, but you can file a claim for reimbursement through the following website: ***********************************************
Sincerely,
JOANN
Customer Answer
Date: 03/10/2025
I am rejecting this response because:
Customers are no different than debtors that Joann Fabrics owes money to. Anyone with a Gift Card that can not be used or refunded should be allowed to receive that money back. Have the company doing all the financial side for the closing send everyone who files a complaint a return.

Thank you.
Initial Complaint
Date:03/03/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to the local Joann's store on 3/1/2025 to use my gift cards that I received for Christmas. Had $200.00 worth of fabric cut and was headed to the check out counter only to be told that I could not use my $140.00 worth of gift cards for my purchase. The store manager said the cut off was 2/28/2025. These cards were purchased in good faith from this store, they have been paid cash up from and now they are they are essentially STEALING this money from people. I do not understand why all of these gift cards are not being honored. What I have read on social media and other places, they collected a lot of money from a lot of people that purchased gift cards and are not honoring any of them. STEALING
Business Response
Date: 03/04/2025
Hello ****

We sincerely apologize for any frustration this situation may have caused. Following a comprehensive sale process and auction, GA Group together with the Prepetition Term Loan Agent, was selected as having the winning bid to acquire substantially all of JOANN’s assets. Subject to court approval of the transaction, the winning bidders plan to wind-down ongoing operations and conduct going-out-of-business sales at all JOANN locations.

We are committed to working constructively with the winning bidder to ensure an orderly wind-down of operations that minimizes the negative impact on all JOANN Team Members, vendors, customers and communities. We expect to begin, or in some cases continue, going-out-of-business sales at all locations immediately.
Due to these changes, the redemption of JOANN gift cards, discounts, coupons, and price matching have been suspended. We truly wish we could assist further with this matter, but you can file a claim for reimbursement through the following website: Kroll Restructuring Administration Kind regards,

JOANN
Customer Answer
Date: 03/05/2025
I am rejecting this response because:
The warehouses are still shipping product to stores to be sold. As long as there is product and the store is open, they should honor all gift cards that were purchased in good faith from this company. I can't imagine how many people have been ripped off by this. STEALING

Business Response
Date: 03/05/2025
Dear ****,

We truly wish we could assist further with this matter, but you can file a claim for reimbursement through the following website: ***********************************************

Sincerely,

JOANN
Customer Answer
Date: 03/06/2025
I am rejecting this response because:
This is just unacceptable to be able to take people's money without giving them product in return.
Initial Complaint
Date:03/03/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have over $90 in gift cards for JoAnn Fabrics and Crafts. When I went to use them online yesterday, they would not allow me to use them. I then went to the actual store this morning to spend them and they told me the last day to use the gift cards was yesterday (2/28). I never received an email or information saying yesterday was the last day to use any gift cards. Every day I receive emails from them about other things.I either want my money back, or I want to be able to use the money on the gift cards.
Business Response
Date: 03/04/2025
Dear ********,

We sincerely apologize for any frustration this situation may have caused. Following a comprehensive sale process and auction, ******** together with the Prepetition Term Loan Agent, was selected as having the winning bid to acquire substantially all of JOANNs assets. Subject to court approval of the transaction, the winning bidders plan to wind-down ongoing operations and conduct going-out-of-business sales at all JOANN locations.

We are committed to working constructively with the winning bidder to ensure an orderly wind-down of operations that minimizes the negative impact on all JOANN Team Members, vendors, customers and communities. We expect to begin, or in some cases continue, going-out-of-business sales at all locations immediately.
Due to these changes, the redemption of JOANN gift cards, discounts, coupons, and price matching have been suspended. We truly wish we could assist further with this matter, but you can file a claim for reimbursement through the following website: ****************************************************************

Sincerely,

JOANN

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Jo-Ann Stores, Inc. is NOT a BBB Accredited Business.