Complaints
This profile includes complaints for Leaf Home Stair Lift's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 221 total complaints in the last 3 years.
- 33 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/08/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Multiple calls every day. I block their number and their continue to call.
Business Response
Date: 07/10/2023
To opt out of all future communications, please go to ***************************************************************************
Initial Complaint
Date:07/08/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They won't stop robo-calling me! I block the number and they use another one! Even when blocked, it still goes straight to voicemail, they call at least 3 times a day and even on Sundays! I am so sick of them and I don't know how to make it stop. I don't want to change my number, I've had it for 20+years.Business Response
Date: 07/10/2023
To opt out of all future communications, please go to ***************************************************************************Initial Complaint
Date:07/07/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been getting multiple phone calls from this company, who I myself, did not directly contact. I have received four calls so far today and it is only 2:30pm my time. This has been going on for weeks. I tried blocking calls, but they keep coming. I tried email the support@ email for the company asking to be removed from the call list and nothing. It is harassment at this point. If I wanted to call them, and I wanted services, I would contact them directly. I filled out a form online for what I believed was one shower company and instead have been hounded repeatedly by ****. I just want the calls to stop and I have exhausted all avenues I know to. I saw online previous communications regarding emailing asking to "Adjust Call Preferences" and so far, nothing has changed, like I said, four calls so far today. Please advise what I have to do to make this stop. Thank you!Business Response
Date: 07/10/2023
To opt out of all future communications, please go to ***************************************************************************Initial Complaint
Date:07/07/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Company has been calling our telephone number over and over again since June 1, 2023. They state that we went online and want to set up an appointment for a consult. We never contacted this company. We have over 20 calls since June 1, 2023. Every time they call, it is a different telephone number and we cannot block them all.Business Response
Date: 07/10/2023
To opt out of all future communications, please go to ***************************************************************************Customer Answer
Date: 07/15/2023
I am rejecting this response because:
I am still getting phone calls daily, including weekends. I want this company to stop immediately. This is harassment.Initial Complaint
Date:07/06/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The company will not quit calling me. They call me several times a day. I block every number they call from and they call me from another number. All I want is for them to never call me again.Business Response
Date: 07/07/2023
To opt out of all future communications, please go to ***************************************************************************Initial Complaint
Date:07/06/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They call nonstop, several times a day. Ive emailed them three times asking to be removed. Filled out info on their site asking to be removed and *** answered the call several times saying Im not interested and they still call. Its complete harassment.Business Response
Date: 07/07/2023
To opt out of all future communications, please go to ***************************************************************************Initial Complaint
Date:07/05/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They will not stop calling me!! I have blocked over 20 numbers and they still call from other numbers up to 5 times a day. It's getting annoying. I did not sign up for them to call me but they keep doing it and I never answer cause I read they will still call.Business Response
Date: 07/07/2023
To opt out of all future communications, please go to ***************************************************************************Initial Complaint
Date:07/05/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Leaf Safety has non stop called my phone for weeks now, I block a number and then a different leaf safety number calls the next time. I have never heard of this company and have not signed up for any sort of contact or mailing list. Leaf safety must be really desperate for business to be buying peoples personal information and calling them at all hours of the day from different phone numbersBusiness Response
Date: 07/07/2023
Leaf home Safety Solutions does not purchase personal information. To opt out of all future communications, please go to ***************************************************************************Initial Complaint
Date:07/05/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I filled out a form interested in one day bathroom remodel and have been getting 10 calls per day minimum by people affiliated with this company.Business Response
Date: 07/07/2023
To opt out of all future communications, please go to ***************************************************************************Customer Answer
Date: 07/07/2023
I am rejecting this response because: this complaint has nothing to do with email marketing. It's multiple phone calls all day, every day. That is what needs to stop.Business Response
Date: 07/10/2023
As stated, following the link will take you to our communication preference page. When opting out of all communication, it will remove all the consumer's information we have on file, including Email and phone numbers.Customer Answer
Date: 07/12/2023
I am rejecting this response because: I completed this form days ago and am still getting multiple calls per day.Initial Complaint
Date:07/05/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Out of nowhere I am get the calls everyday at least 5 per day from them. I have asked them to stop calling me. i have texted them and asked them to stop. *** asked multiple times as recent as as a few minutes ago when they called again. i never asked for any information or sales calls. i dont even know what this is about but i want them to stopBusiness Response
Date: 07/07/2023
To opt out of all future communications, please go to ***************************************************************************
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