Complaints
This profile includes complaints for Leaf Home Stair Lift's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 222 total complaints in the last 3 years.
- 33 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/03/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have talked with people from this company, texted them at the numbers that they have called from and blocked their numbers. They still continue to call daily, sometimes multiple times. Please stop calling us. We are not interested in your service. Thanks!
Business Response
Date: 07/05/2023
To opt out of all future communications, please go to **************************************************************Customer Answer
Date: 07/05/2023
I am rejecting this response because: I have gone to the website suggested by BBB to request that no further communication with this company take place. However, this website addresses only communication with email by this company. I have not been contacted by this company via my email, only by numerous daily phone calls. I request that the phone calls stop. I have already received two phone calls from this company today. I expect to get more. Hopefully, the request that I filled out for no further communication also includes phone calls.Business Response
Date: 07/07/2023
As stated, following the link will take you to our communication preference page. When opting out of all communication, it will remove all the consumer's information we have on file, including Email and phone numbers.Customer Answer
Date: 07/11/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
Date:07/03/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have never contacted this company yet they call me 5 or 6 times a day. I have blocked all their numbers but they call from a different number. I have seen other complaints about the same thing. Please remove me from their database.Business Response
Date: 07/05/2023
To opt out of all future communications, please go to ***************************************************************************Initial Complaint
Date:07/03/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I contacted Leaf Home Safety on their website about possibly remodeling a bathroom. I decided not to use them and they have since called me over 50 times. I block the number each time they call and they just call from a different number. This is harassment and unprofessional. I will never consider doing business with them after this.Business Response
Date: 07/05/2023
To opt out of all future communications, please go to ***************************************************************************Initial Complaint
Date:07/03/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Multiple calls every day. I block their number and their continue to call.Business Response
Date: 07/05/2023
To opt out of all future communications, please go to **************************************************************Customer Answer
Date: 07/05/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
Date:07/03/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Nonstop Calling and harassment. I am receiving multiple calls daily and when I block the numbers theyre using different numbers to continue to call.Business Response
Date: 07/05/2023
To opt out of all future communications, please go to ***************************************************************************Initial Complaint
Date:07/02/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have never signed up for anything with this company before. They are calling me nonstop at least 20 times a day 7 days a week from various phone numbers. Please remove me from your calling list.Business Response
Date: 07/03/2023
To opt out of all future communications, please go to ***************************************************************************Initial Complaint
Date:07/01/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company keeps calling and won’t stop even though I am on the do not call registry. I have blocked many of their numbers but they just use a new number to call with. The company just won’t stop harassing me. They have called 32 times in 2 weeks using over 10 different phone numbers.Business Response
Date: 07/03/2023
To opt out of all future communications, please go to **************************************************************Customer Answer
Date: 07/05/2023
I am rejecting this response because: I didn’t sign up to be harassed by Leaf Safety so I have nothing to unsubscribe from. Please remove me from your list. My number is ***** *********Business Response
Date: 07/07/2023
As stated, following the link will take you to our communication preference page. When opting out of all communication, it will remove all the consumer's information we have on file, including Email and phone numbers.Customer Answer
Date: 07/10/2023
I am rejecting this response because: website link doesn’t give the option to remove my number from your list. Only email. I have been called an addition 19 times in the past 10 days. Please remove my number from your calling list.Initial Complaint
Date:07/01/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I get at least 5 calls every day from this company. I have answered and asked to be removed from their call list. Now I have to block their number daily because they call from different numbers. I am sick of seeing their name pop up on my phone and would NEVER do business with them because of this harassment.Business Response
Date: 07/03/2023
To opt out of all future communications, please go to ***************************************************************************Initial Complaint
Date:06/30/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
am getting spam call after spam call from this company that I have no business with. I have blocked their number time after time and it just continues to use a different number. I am getting up to three or four calls a day. I want off this call list and be sure to note that I will never use this company and deter anyone I can from it because of this harassment.Business Response
Date: 07/03/2023
To opt out of all future communications, please go to ***************************************************************************
Initial Complaint
Date:06/30/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received multiple calls a day from many different phone numbers. Would like the harassment to stopBusiness Response
Date: 07/03/2023
To opt out of all future communications, please go to ***************************************************************************
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