Complaints
This profile includes complaints for Leaf Home Stair Lift's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 222 total complaints in the last 3 years.
- 33 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/30/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Constant phone calls when asked to take off list
Business Response
Date: 07/03/2023
To opt out of all future communications, please go to ***************************************************************************Initial Complaint
Date:06/30/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has been harassing me for weeks, they call multiple times a day from multiple different phone numbers. I block them and they still keep calling. I have never contacted this company, I don't know how they got my phone number but I do not want to be contacted by them any further. Please remove me from all of your lists.Business Response
Date: 07/03/2023
To opt out of all future communications, please go to ***************************************************************************Customer Answer
Date: 07/07/2023
I am rejecting this response because:
this complaint has nothing to do with my email address, it is my phone number that you are harassing. There is no spot to enter your number to remove from all future contact.Business Response
Date: 07/10/2023
As stated, following the link will take you to our communication preference page. When opting out of all communication, it will remove all the consumer's information we have on file, including Email and phone numbers.Initial Complaint
Date:06/30/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Like many others recently, I have been receiving daily spam calls from this company; I never initiated any contact, and have to assume they acquired my phone number either illegally or, at a minimum, against my wishes.Business Response
Date: 07/03/2023
To opt out of all future communications, please go to **************************************************************Customer Answer
Date: 07/05/2023
I am rejecting this response because:
The link provided appears to only be an opt-out for email; I need this business to stop calling me.Business Response
Date: 07/07/2023
As stated, following the link will take you to our communication preference page. When opting out of all communication, it will remove all the consumer's information we have on file, including Email and phone numbers.Customer Answer
Date: 07/11/2023
I am rejecting this response because:
I completed the communication opt-out at the provided link several days ago, and am still receiving calls from this business.Business Response
Date: 07/12/2023
Please note that it may take up to 10 business days to process your request.Customer Answer
Date: 07/17/2023
I am rejecting this response because:
The "up to 10 business days" they quote to resolve the issue is greater than the 7 calendar days I have to respond before the complaint is auto-closed, so I'm rejecting for now to keep the complaint open. If the issue becomes resolved, I will accept at that time.Initial Complaint
Date:06/30/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Like so many others I am being spammed with numerous calls per day by this company. I have never asked for info nor have I ever given my info to this company. Once a line is blocked, they robo me to another line, once I block that line they call me from yet another. There must have been at least 30 different phone numbers that I have blocked so far.Business Response
Date: 06/30/2023
To opt out of all future communications, please go to **************************************************************Customer Answer
Date: 06/30/2023
I am rejecting this response because:
As with all of the other complaints, this is solely for email spam. There are zero ways to remove one’s phone number from their robo calls.Initial Complaint
Date:06/29/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They keep calling my phone 3 - 5 times a day! If I block the phone number, they start to use another phone number. They call all day long! Please make them stop!Business Response
Date: 06/30/2023
To opt out of all future communications, please go to **************************************************************Customer Answer
Date: 06/30/2023
I am rejecting this response because: I cannot find how to opt out of receiving communication from leaf safety. Hopefully I did it right. For asking someone to simply stop calling me, there is much effort required. This is ridiculous.
Initial Complaint
Date:06/29/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This business calls upwards of 7 times a week from a different number each time. Blocking does not work, and I have tried to answer to speak to someone, and no one is there. I have contacted you through the website, and the calls still come. It borders on harassment at this point. Truly awful, and I can see several complaints in the same vein. I need to be taken off this call list; it is untenable. If leaf safety sees this - 1- horrible business ethics and 2- remove ********** from all call lists.Business Response
Date: 06/30/2023
To opt out of all future communications, please go to ***************************************************************************Initial Complaint
Date:06/28/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Constantly getting emails and phone calls , when I called them to tell them to not contact me by phone or email because I am not interested, they still continue to call and text me and invade my phone and privacy even when you block them and tell them to stop . This has to stop and they need to be reported !Business Response
Date: 06/30/2023
To opt out of all future communications, please go to ***************************************************************************Initial Complaint
Date:06/27/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Must be over 200 telemarketing calls in the last couple of months, with increasing frequency. Uses a wide range of numbers, usually in the (248) ******xx range, so is difficult to block. I am on the Do Not Call registry, so THESE CALLS ARE ILLEGAL. I will be contacting the ******** Attorney General.Business Response
Date: 06/28/2023
To opt out of all future communications, please go to ***************************************************************************Customer Answer
Date: 06/28/2023
I am rejecting this response because:
I am on the national Do Not Call registry; as such, these telemarketing calls are illegal and I should not have to request that they stop making illegal calls.Business Response
Date: 06/28/2023
Leaf Home Safety does not make cold calls. As stated, following the link will take you to our communication preference page. When opting out of all communication, it will remove all the consumer's information we have on file, including Email and phone numbers.Initial Complaint
Date:06/27/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company calls my phone every 3 hours a day after repeated attempts to block caller.Business Response
Date: 06/28/2023
To opt out of all future communications, please go to ***************************************************************************Initial Complaint
Date:06/24/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am getting nonstop phone calls everyday for the last few days. I block a number and they continue with different phone numbers. I have never contacted this company.Business Response
Date: 06/26/2023
To opt out of all future communications, please go to **************************************************************Customer Answer
Date: 06/28/2023
I am rejecting this response because: I never signed up to receive communications from your business. I'm not receiving spam emails; I'm receiving spam calls. The link provided did not allow me to remove my number. Please remove my number from your system.Business Response
Date: 06/30/2023
As stated, following the link will take you to our communication preference page. When opting out of all communication, it will remove all the consumer's information we have on file, including Email and phone numbers.
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