Complaints
This profile includes complaints for Leaf Home Stair Lift's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 222 total complaints in the last 3 years.
- 33 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/24/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I never directly contacted Leaf Safety. I have requested multiple times for them to stop contacting me. I have blocked all the phone numbers they have called from. I have been called 40 times. I do not want to do business with them. I want the constant phone calls to stop. This is harassment.
Business Response
Date: 06/26/2023
To opt out of all future communications, please go to **************************************************************Customer Answer
Date: 06/26/2023
I am rejecting this response because: I have previously gone to the web site with no results. Since filing my complaint I have been called 2 more times making 42 calls. Please remove my phone number from their call list. I have the call log on my phone to prove the phone calls. This is harassment.Business Response
Date: 06/27/2023
****** ******** has been removed from all future advertisement. This matter is resolved.Customer Answer
Date: 06/29/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
Date:06/23/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Like many others, I simply can’t get Leaf Home Safety Solutions to stop calling me multiple times a day from dozens of phone numbers. It seems that previous complaints to the BBB have led the company to cease calls, so that’s my goal here. I’m on the National Do No Call Registry, and just tired of the disruptions and predatory behavior on the part of Leaf Home Safety Solutions.Business Response
Date: 06/26/2023
To opt out of all future communications, please go to **************************************************************Initial Complaint
Date:06/23/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Leaf Safety has call me 31 times in 9 days and we have never had any contact with this company.
How can I get them to stop??Business Response
Date: 06/26/2023
To opt out of all future communications, please go to **************************************************************Initial Complaint
Date:06/22/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have received 5 calls within a span of 2 hours even after telling them to take me off they're calling list I don't have time for this nonsense and neither does my occupation.Business Response
Date: 06/23/2023
To opt out of all future communications, please go to **************************************************************Initial Complaint
Date:06/22/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am getting spam call after spam call from this company that I have no business with. I have blocked their number time after time and it just continues to use a different number. I am getting up to three or four calls a day. I want off this call list and be sure to note that I will never use this company and deter anyone I can from it because of this harassment.Business Response
Date: 06/23/2023
To opt out of all future communications, please go to **************************************************************Customer Answer
Date: 06/23/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
Date:06/22/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Constant spam call that I block each timeBusiness Response
Date: 06/23/2023
To opt out of all future communications, please go to **************************************************************Initial Complaint
Date:06/20/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am getting multiple calls from leaf safety, but I never reached them or even visited their website. I don't know how they got my number. If I block a number, then I get a call from different number. I got tired by blocking those numbers. So please help me.Business Response
Date: 06/21/2023
To opt out of all future communications, please go to ***************************************************************************Customer Answer
Date: 06/21/2023
I am rejecting this response because:
That link is for email address, but I receive calls from them. I dont know how this will solve my issue's.Business Response
Date: 06/22/2023
As stated, following the link will take you to our communication preference page. When opting out of all communication. It will remove all of the consumer's information we have on file. Including Email and phone numbers.Initial Complaint
Date:06/19/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am getting nonstop phone calls everyday for the last few days. I block a number and they continue with different phone numbers. I have never contacted this company.Business Response
Date: 06/21/2023
To opt out of all future communications, please go to ***************************************************************************Customer Answer
Date: 06/21/2023
I am rejecting this response because:
The companys link only refers to emails and not **** calls to my phone number. Im trying to stop the robo calls.Thank you,
*********************************
Business Response
Date: 06/21/2023
The link provided will remove them from all future advertising for all the contact information we have for the consumer.Initial Complaint
Date:06/18/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In the past two weeks, we have received unsolicited calls from this company. Each time I block their number and they call using a different number. Today is Fathers Day and they have already called twice. I am on my state’s do not call list. My next step will to be contacting the state attorney general’s office to file a complaint.Business Response
Date: 06/21/2023
To opt out of all future communications, please go to **************************************************************Customer Answer
Date: 06/21/2023
I am rejecting this response because:
I never opted in; I am on a no call list and the business should be responsible to take me off their list. It is against *******’s law to call those who have not opted in and are on the do not call list.Business Response
Date: 06/21/2023
As previously stated, to be removed from all future advertising please use the link provided. Once the communication preference has been confirmed, please note that it may take up to 10 business days to process your request.Customer Answer
Date: 06/22/2023
I am rejecting this response because: as I have stated repeatedly, I should not have to opt out from something I did not ppt in for. I’m sure *******’s State Attorney General will be pleased to assist me.
You have three days to remove my name or I will be contacting them.Initial Complaint
Date:06/12/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company bought my information from somewhere online, and then tried to tell my that I filled out a customer form on their website for a free consultation, when i asked them when i did it, they said 5 minutes ago. I then told them that no, i was at work, and they then said well then it was your wife. I then said, no she's at work. Then the person told me they would take me off of the call list. 4 hours later and multiple calls and texts later, I have not been taken off the call list.Business Response
Date: 06/13/2023
To opt out of all future communications, please go to **************************************************************Customer Answer
Date: 06/14/2023
I am rejecting this response because:
I never opted in. They bought my information from some website, I should not be the one to take my information out of their system. I never filled out any information enquiry from them, never heard of them before now. It's their responsibility to take my information off before I escalate this further. They should want to take responsibility about fixing the issue instead of throwing back on the victim.Business Response
Date: 06/15/2023
Leaf Home Safety Solutions does not purchase customer information from third party sites. As previously stated, the customer can go to our website to opt out of future communications. This matter is resolved.Customer Answer
Date: 06/16/2023
I am rejecting this response because:
I DID NOT SIGN UP FOR ANYTHING ONLINE FOR LEAF SAFETY SOLUTIONS SO YOU ARE ABSOLUTELY LYING ABOUT NOT PURCHASING INFO ONLINE. I NEVER HEARD ABOUT YOU GUYS BEFORE YOU GUYS DECIDED TO BLIW MY PHONE UP THE OTHER DAY. TAKE MY INFO OUT OF YOUR DATABASE.
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