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Business Profile

Property Management

AIY Properties, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for AIY Properties, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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AIY Properties, Inc. has 51 locations, listed below.

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    Customer Complaints Summary

    • 37 total complaints in the last 3 years.
    • 11 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:09/27/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am behind in my rent. I have tried to tell my landlord at the Clifton Road location that I am having a bad time right now. I had Covid twice and could not work. They started eviction procedures and my court date is October 27. I can never get a hold of the office I have to constantly go in there to talk to somebody. There’s new management that don’t know exactly what they’re doing. I have a ESA dog and showed my credentials upon moving in here and they lost them. So I showed them my credentials again and they will not except the credentials because my psychiatrist has retired and cannot verify that she wrote me a letter. So, I’m stuck with paying almost 2 months worth of rent which I’m willing to pay. But, they are trying to evict my dog as well when he is a registered animal with the federal government. I have his card, I have his paperwork and they will not except it at this point without a valid psychiatrist that they can contact. My problem is I don’t have a psychiatrist now because she retired, and I don’t have an appointment until December 15. These people are brutal when it comes to everything. They don’t keep up their property. The carpeting in the hallways are moldy full of dog hair. My mailbox is broken and people can break into it and steal my mail. I have told them countless times about several things that are wrong. I have ants in my kitchen constantly coming in to the outside because there’s an ant hill Outside of my kitchen window. They refuse to service me because I’m behind on the rent. I will catch up on the rent in about three weeks. But I need to vent. I need to tell you just how terrible they are. They don’t give anybody any flack. I’m 67 years old and disabled and I’ve had to go back to work just to pay the **** rent. I’m a widow of two years I’m trying the best I can and they don’t care that I am struggling.

      Business Response

      Date: 09/28/2022

      Someone from AIY will reach out directly to the resident.

      Customer Answer

      Date: 09/28/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      **** ******




    AIY Properties, Inc. is NOT a BBB Accredited Business.

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