Reviews
This profile includes reviews for WATCH Communications's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 34 Customer Reviews
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Review fromCara M
Date: 04/29/2025
1 starWe signed up for fiber long before they installed it in ******** back when it was Gigahome. We were the first hooked up. No issues. Then once they eventually got bought out by Watch communications its been nothing but issues. When we had an issue with our router at our house it took weeks for someone to come - they kept cancelling. Now that has been fixed but the last 6 months we have an outage at least every other day if not every day. Yet my bill has almost doubled from when we initially signed on. We rely on our internet and have had to bump up our cellular service so we can use our phones as hotspots with as often as our Watch service is out. Would not recommend.Review fromJackie M
Date: 04/29/2025
1 starThis company is absolutely deplorable.We live in a rural area where Watch is the only option I have besides satelite and the service is HORRENDOUS. Our fiber internet connection goes out atleast once a day for the entire month of April. They send out a technician to bandaid the issue but never fix the problem. I work from home and have an infant that requires internet connection to work and use the baby monitor and I have gone countless nights without being able to monitor my baby because of no connection. The tech support never has any answers or information. No communication whatsoever with the employees. I cannot wait to get rid of this provider.Review fromKori F
Date: 04/08/2025
1 starTerrible costume service and internet provider. We've had MULTIPLE issues with equipment failing and signal. We've had technicians install outdated equipment or wrong equipment. We've had multiple phone calls into the business and never received any call backs. We have an issue nearly every month with our internet signal and/or equipment for the last 6 months. Whenever you do finally get to talk to somebody after waiting on hold for a very long time, they can never give you any straight answers and they always push you to someone else in the department. I would not recommend them at all.Review fromMatthew W
Date: 04/01/2025
1 starDon't bother reaching out to us Watch Communication! We are done with your service. Your organization does not care! Your service operators do not care! I will say the technicians have been nice to deal with. Hopefully after your technician arrives tomorrow to fix our service (only took two weeks to get out here), we are cancelling our service. Check our account and you will see the number of complaints! Do not recommend! We are switching to ********. Would rather pay more then deal with this company and the way they treat customers. They will start lie to you. This is a warning to all potential future people considering this company.Review fromTalon s
Date: 03/29/2025
1 starif i could give it 0 stars i would.absolute joke of a company, if you wanna pay 125+ a month for service that works 50% of the time its being used. and when it does work its the bare minimum. been saying they are going to upgrade towers near to make the connection stronger. been 3 years and nothing yet! shake my **** head. feel free to waste your money aswell.Review fromHarry M
Date: 10/25/2024
5 starsHarry M
Date: 10/25/2024
Wonderful company our tech guys where great nick and Corey have not had any problems really fast internet for a really gd price from the mcdavid family thank you watch
WATCH Communications
Date: 10/29/2024
Thank you so much for taking the time to leave us a review! Enjoy your service!!Review fromDylan P
Date: 10/18/2024
1 starDylan P
Date: 10/18/2024
This company is just awful to use. Unfortunately they somehow have a monopoly in areas making them the only available service. We pay $120 a month for service that constantly goes out. We call them and they send out a tech. The tech will say the issue is fixed and then about a hour later we are calling them again. Sometimes we don't have Internet for entire weeks. They can't get it fixed and offer no compensation for the hassle. But you better not miss your payment otherwise it shuts off without hesitation. We have people that need Internet for medical devices and they can't even properly utilize it. The isp solution is to send out a hotspot box, which has a data limit. So you don't get the speeds you pay for and you only have Internet for x amount of data. While your Internet is actually working we get roughly a tenth of the speed we pay for except for when we call and ask why it's being throttled. Which they swear they do not throttle the speed. This company deserves a zero star if it was possible but sadly it's not.WATCH Communications
Date: 10/21/2024
Good afternoon. We could not locate an account using the name or email provided in this review. We would love to hear more about your experience with us. Please email [email protected] with the name on your account, account number, and phone number associated so we can better service you.Review fromJudy K
Date: 09/18/2024
1 starJudy K
Date: 09/18/2024
I had horrible service. I even upgraded to better service and then while streaming movies, it would be slow and then spiral. I have since cancelled my service. When cancelling my service, I was told when I cancelled that had I cancelled at a great time because I wouldn't owe anything. A month after cancelling my service I received a bill for $2.84. I tried paying it online but since it is below the $5.00 limit I had to send a check. I sent a check on August 20th. I made a copy of the check and it still has not been cashed. It is now a month later and I have received another notice that I still owe $2.84. I called customer service and they said well it must have got lost in the mail and now they want me to send them another check.WATCH Communications
Date: 09/27/2024
Thank you for taking the time to leave us a review. We apologize for the delay in receiving your check. We received it on September 24, 2024, and applied it to your account. Our records indicate that a $5.00 web payment was made on September 18 as well. You are correct that our website does not accept credit card payments for less than $5.00. This leaves your account with a refund balance. We will begin the refund process and your refund will be mailed to you in the form of a check to the address on your account. If you need to make any changes to the address, please let us know. Thank you for your patience.Review fromMark H
Date: 08/27/2024
1 starMark H
Date: 08/27/2024
Rating should be 0. They need to put themselves on an improvement program where they do not bill for their internet service when it goes out daily. Right now they blanket bill you for a month but go without service for 5 days a month. When it does work it’s not the connection speed you pay for. When you call and try to rectify after 3hrs, they act like 60-80% of the connection speed is good. Does that mean only paying 70% of my bill is OK? No . I consider this stealing and I’m sure we are not the only family they’re stealing from.WATCH Communications
Date: 09/09/2024
Hello, thank you for leaving a review. We have a technical support supervisor reaching out to assist you with your internet concerns. Our apologies for any service issues you have experienced.Review fromSue J
Date: 08/12/2024
1 starSue J
Date: 08/12/2024
Horrible service from customer service down to the tech they all lie. Been with out service for days now. Was told my account is being credited. Crediting the account does not fix the problem. Someone needs to phyically go out and fix it. NOT SIT behind a computer after being out 5 days now and expect it to fix it self. It just gets worse all the time. Stay away look for other options!Excuses excuses they blame it on a storm we had a month ago.WATCH Communications
Date: 08/13/2024
The tower you are connected to is currently experiencing degraded service issues. This issue was brought to our attention on August 10, and our network team has been working to resolve the problem since. Currently, we do not have an estimated time of resolution, however, at this time the service is only being affected for customers on accept point four. That is the access point you are attached to. We apologize for the inconvenience this has caused and appreciate your continued patience while we resolve this service concern.
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