Complaints
This profile includes complaints for Mike's Carwash, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 33 total complaints in the last 3 years.
- 13 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/27/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Was never given the opportunity to ask about the car being in neutral and the worker decided to go ahead with spraying my front wind shield before any questions could be asked resulting in the damage that occurred..
Spoke with a lady today that said I was incorrect based on “Non verbal” cues from the worker… And signs out front I should’ve seen… Unreal that this is the damage done with an $1800 repair bill they are not wanting to cover
Business Response
Date: 09/28/2023
When viewing our video footage of this incident we can see that our associate motioned for the customer, ****** to put his vehicle into "neutral", but that the customer's vehicle immediately takes off into "drive". We also have a sign at the entrance of our carwash prior to entering as a reminder for our customers stating that the vehicle will need to be in neutral and not in drive. If the customer had any questions, he could have asked our associate who sold to him prior to entering the carwash. For these above reasons we feel we had done all that we could have done to instruct the customer.
We understand it is an upsetting situation, but we do not feel we are liable for this incident being he was in drive.
Thank you,
Mike's Carwash
Initial Complaint
Date:09/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Aug 30th 2023
Took my **** ****** to Mike's Car Wash around 845pm
As I was just beginning to enter the wash at the direction of the employee - a noise was heard. I stopped, got out and you can see my wheel liner under my tire of the drivers side.
I had just came from the Expressway with no issues - nor was anything mentioned during approaching and paying the employee for the wash - nor was anything said as I was entering the wash from an employee. The noise was so loud there would have been no way of NOT hearing it as I came into the business.
I am asking for my car to be fully repaired, as the damaged was caused by the business. I believe that the employee had me enter with the vehicle being too far to the right causing the car to not be aligned correctly placing the rail you place your tires between to damage the lower piece that connected to the wheel liner, taking it off my car and ultimately under my drivers wheel. The piece came off all the way and is in my trunk.
The estimate of damages we have was $1800 from the Dealer body shop we took it to.
In addition - there obviously is an issue, otherwise the business would not have a 'claims' dept and many in my area have reported issues of damages to vehicles with the same store in *********Business Response
Date: 09/07/2023
We have reached back out to *** ******* and asked her to get a 2nd estimate on this so that we may work towards a resolution on this.
Thank you,
Mike's Carwash
Initial Complaint
Date:08/27/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
19 dollar deal to try unlimited washes seemed like a good idea, tried it out on 8/27/2023 and came out my seals on my car came off and you guys scratched all 4 of my rims. I’m so unhappyBusiness Response
Date: 08/31/2023
We would ask that you go back to the location with your vehicle that you went through and ask for a manager. Let them know what happened and they will have you file a claim and take photos of your vehicle. This will get submitted to our customer service department to further look into.
We apologize for any inconvenience this has caused you.
Thank you,
Mike's Carwash
Initial Complaint
Date:08/20/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Streamers are lodged in both sides of my car causing paint chip damage, possibly more damage will be taking my car for further inspection to a certified dealership. Mike's Carwash needs to take accountability and reimburse me for all costs. I alerted them a week or so ago, that I had a prior incident with a streamer, and clearly nothing was done to fix this problem, and now again I have streamers stuck in my car with damage. I uploaded the incident from 8/20 will provide photo of prior incident if needed.Business Response
Date: 08/22/2023
Hello,
I spoke with Ms. ******* earlier today and we will be taking care of her. This was an unfortunate incident, and we are looking into this, so it does not occur again.
Thank you,
Mike's Carwash
Customer Answer
Date: 08/22/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me.
Regards,
****** *******Initial Complaint
Date:08/18/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went through the carwash and damage accured to my brand new vehicle. They refuse to do anything about it. I know for a fact there was no previous damageBusiness Response
Date: 08/22/2023
The customer did file a claim on his vehicle concerning a scratch on the driver's side of his mirror. We know it can be very frustrating when you find damage on your vehicle for the first time. *** **** has a very nice vehicle and can understand his concerns on this; however, we did look into this further and watched video footage of his vehicle going through the carwash. The vehicle proceeds through the carwash as normal with no issues. Also, there was only the one scratch which if something was caught in our cloth it would have scratched the entire vehicle not just one area of his vehicle.
For these reasons we are not liable for the damage to his mirror.
Thank you,
Mike's Carwash
Customer Answer
Date: 08/22/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
Regards,
***** ****Initial Complaint
Date:06/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Damage caused to paint by brushes in car wash. There are three places same height and size down the passenger side of the vehicle that were scratched by something in the brushes. The incident happened on 6-24-2023. Complaint was made to Mike's. They are denying they caused the damage. It is very obvious it is from the rotating brushes all the scratches are left to right swipes at the same height spaced out over several locations as the brush came around to what ever was stuck to the spinning head.Business Response
Date: 07/11/2023
These marks start at the passenger side rear door. If the carwash had caused these scratches this would have been down the entire passenger side of *** ******* Dodge Ram being that the cloth goes over the entire vehicle from front to back. These scratches would not be isolated to just one area of your vehicle. For this reason, we are not liable we are always willing to set up a meeting if you would like to see exactly how the cloth goes down your vehicle. If you would like to do this, we can set up a meeting with our Area Director to give you a better understanding of what we are explaining.
Thank you,
Mike's Carwash
Initial Complaint
Date:06/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date 3/21/2023 I visited the car wash on ******* avenue. I returned home about 2 hours later and upon getting out the car I noticed scratches on the right side of the hood. The scratches were in a circular motion as they were made by the brushes. I returned the next day to file a incident report with Mitch S******. He said Janeese S*******, the claims manager would be contacting me. I received a letter dated for the NEXT DAY informing me that they did not damage the car. I don't understand how you can investigate a claim in 1 day. I emailed Janeese back a couple times letting her know i didn't agree with the decision and I provided additional information for her to review again. I was totally dissatisfied with the service of course, because they damaged my car, but also because of how quickly the incident was dismissed. My claim ID was *****. Incident report # *****.Business Response
Date: 06/14/2023
Hello,
Customer had e-mailed us on March 27, 2023, letting us know she was unhappy with our denial on her claim. She was claiming scratches on her hood. When looking into it further we found this damage was there on her vehicle prior to entering the carwash. We have attached a photo showing you what we had sent to the customer showing the previous damage before the entered into the carwash.
For this reason, we still do not feel we are liable for this.
Thank you,
Mike's Carwash
Customer Answer
Date: 06/26/2023
Hello...sorry for the late reply. I do not agree witj the business response. I dont see where there are any scratches prior to me entering the car wash. There were no scratches on my hood..at all. This is not resolved.
*** ******** ###-###-####Business Response
Date: 06/27/2023
We are sorry that she is not seeing these scratches on the photo we submitted, but the scratches are definitely there on the hood prior to the carwash. We are always willing to arbitrate this matter with her if she so desires to do so. With these scratches being there we are still denying all liability.
Thank you,
Mike's Carwash
Initial Complaint
Date:06/08/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I took my 3 week old ****** through Mike's Car Wash on June 7 2023 in ******* **. This is the first time the car has been washed. When I immediately drove home and inspected the car I found over 10 identical scratches on the hood. I took it back and filed a claim. They gave Janeese S********* phone number. She refused to do anything at all. They charged me $14.00 to ruin my brand new car!Business Response
Date: 06/08/2023
Yes, I have explained to the customer that this did not look consist with what the carwash would be capable of doing to his vehicle. However, I did suggest, and he accepted the offer to have our Upper Management meet with him to take a further look at his vehicle with him. I will be having them reach out to him to schedule a meeting.
Thank you,
Janeese S*******
Mike's Carwash
Initial Complaint
Date:04/21/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My husband took my car to the Fairfield, Ohio, location last Saturday, April 15th. Before he entered the carwash, he asked the attendants to spray off the car. During the spraying off he said that he heard a bang/popping noise while one of the attendants sprayed on the driver’s side of the car. He went through the wash and pulled into a neighboring parking lot to look over the car as we always do after using Mike's. On the side where they were spraying when he heard the noise, there was a dent and scratches ON THE ROOF OF THE DRIVER's SIDE REAR DOOR.
He went right back to Mike's and told the attendants. They took pictures and he filled out a claim. The attendants assured him that the whole process would be reviewed extensively as the cameras that see everything and someone would call him no later than 5 days. But that didn't happen. No one called and it seems the extensive review of the claim took 3 days (if reviews happen Saturday and Sunday) because the date of the boilerplate letter we received was April 18th. The same letter that it seems everyone who files a claim receives, stating that "The machines are specifically designed not to scratch or dent YOUR DRIVER'S SIDE DOOR". "In many cases the first time a person notices this type of damage is after a carwash". "If we did cause this damage in question, there is an excellent chance we would do the same to other vehicles."
As a consumer, how would I know if you damaged all the cars that day, that week, or that month? The claim was that an attendant using a pressure washer hit the car with the wand, how does this fit into your significant investments in equipment?Business Response
Date: 04/24/2023
We understand the customer concerns and we would like to show the customer the video footage of our associate spraying down their vehicle. We have saved that footage and it does show our associate spraying down their vehicle but it doesn't come close or make contact with the driver's side rear door area. If they would like to set up an appointment, we would be happy to let them see this video footage. They can contact us at ************ and we can set a meeting up that is convenient for them.
Thank you,
Mike's Carwash
Initial Complaint
Date:03/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I took my vehicle through the Centerville Mike's Car Wash on Tuesday, March 7, 2023. I immediately went home, parked my car in the garage, and did not drive anywhere else. The next day, I pulled my car out of the garage to apply tire shine and discovered a huge 4-5" crack in the paint on my rear bumper which was NOT there before. I meticulously maintain my vehicle and am aware of every slight paint imperfection and would not have missed a huge 4-5" crack in the paint. I filed a claim at the location, and was told the Claim Manager would be in touch with me. I received a letter today (Saturday, March 11, 2023) stating their equipment did not damage my vehicle and that I only noticed the cracked paint because my vehicle was clean. My car was not so filthy that a 4-5" crack in the paint was not visible. The previous time I took my vehicle through their facility, I got a wash with tire shine which ended up all over the sides of my vehicle so I had to essentially re-wash my vehicle at home and did not have any paint cracks on my bumper at that time. The paint cracks from the top of the bumper, indicative of something hitting it from above which would have happened from the car wash equipment. Nothing has fallen on my vehicle in the garage.Business Response
Date: 03/13/2023
Hello,
I did leave a message for ***** letting her know that we would be happy to set up a time with her to take a closer look at her vehicle going through the carwash. When watching the video footage, we didn't see where there was any damage on her rear
bumper when leaving the carwash on March 7, 2023, at our *********** ***** location. If she would like to do this, she can give me a call at ###-###-#### to set up an appointment to further discuss.
Thank you,
Janeese S*******
Mike's Carwash
Business Response
Date: 03/13/2023
Hello,
I did leave a message for ***** letting her know that we would be happy to set up a time with her to take a closer look at her vehicle going through the carwash. When watching the video footage, we didn't see where there was any damage on her rear
bumper when leaving the carwash on March 7, 2023, at our Centerville South location. If she would like to do this, she can give me a call at ************ to set up an appointment to further discuss.
Thank you,
Janeese S
Mike's Carwash
Customer Answer
Date: 03/16/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
Regards,
***** *****I was given the opportunity to meet with the General Manager to review the footage of my car being processed through the facility. Based on the clear footage of me entering the car wash, he confirmed that my vehicle was NOT damaged prior to entering. The remainder of the footage obtained within the car wash was either from obscure angles or the picture was too blurry / pixelated and the GM could not confirm nor deny the damage took place in the car wash. He could not say with 100% certainty that the car wash did not damage my vehicle. The GM said he would send me the footage for my records but the next correspondence would be with the Claims Manager. Upon speaking with the Claims Manager, I was informed that I would not actually be receiving the footage the GM promised would be sent to me. I was told to just "agree to disagree" on this matter and they are adamant they are not liable. Ironic, considering the GM stated the footage was not clear enough to make that distinction. We will be proceeding to take this to Small Claims Court.
Customer Answer
Date: 03/16/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
Regards,
***** *****I was given the opportunity to meet with the General Manager to review the footage of my car being processed through the facility. Based on the clear footage of me entering the car wash, he confirmed that my vehicle was NOT damaged prior to entering. The remainder of the footage obtained within the car wash was either from obscure angles or the picture was too blurry / pixelated and the GM could not confirm nor deny the damage took place in the car wash. He could not say with 100% certainty that the car wash did not damage my vehicle. The GM said he would send me the footage for my records but the next correspondence would be with the Claims Manager. Upon speaking with the Claims Manager, I was informed that I would not actually be receiving the footage the GM promised would be sent to me. I was told to just "agree to disagree" on this matter and they are adamant they are not liable. Ironic, considering the GM stated the footage was not clear enough to make that distinction. We will be proceeding to take this to Small Claims Court.
Business Response
Date: 03/16/2023
We have sent this video footage to their insurance carrier. We do not send the video footage to our individual customers being this is personal property of Mike's Carwash. Unfortunately, we are not agreeing on labiality and would always be willing to arbitrate this matter with them if they choose to go this route.
Thank you,
Mike's Carwash
Business Response
Date: 03/16/2023
We have sent this video footage to their insurance carrier. We do not send the video footage to our individual customers being this is personal property of Mike's Carwash. Unfortunately, we are not agreeing on labiality and would always be willing to arbitrate this matter with them if they choose to go this route.
Thank you,
Mike's Carwash
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