Complaints

This profile includes complaints for Mike's Carwash, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Mike's Carwash, Inc. has 44 locations, listed below.

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  Mike's Carwash, Inc.

  100 Northeast Drive Loveland, OH 45140

  
• 

  Mike's Carwash, Inc.

  1170 E Kemper Rd Cincinnati, OH 45246

  
• 

  Mike's Carwash

  6215 W Jefferson Blvd Fort Wayne, IN 46804-3074

  
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  Mike's Car Wash

  2389 N Fairfield Rd Beavercreek, OH 45431

  
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  Mike's Carwash, Inc.

  6289 Glenway Ave. Cincinnati, OH 45211

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a Ultimate Wash member and I picked Mikes because they claim to offer liability if your car is damaged. This is a blatant lie and false advertising. I went through there wash and it scratch my car. It even had left over cloth from the machine stuck in a portion of my cars exterior. When I went and filed a claim they stated it is not consistent with car wash damage. HOW CAN YOU CLAIM THAT WHEN THERE IS THREADS IN MY CAR. Where would that come from? I advise anyone and everyone stay away. The fact that they are not a business of there words is sad. I immediately I inspected my car after like I do after EVERY WASH. I got back with them swiftly. I knew it would be to good to be true when they claim they are responsible for damage caused by there machines. All over it Mikes Car Wash they state “ WE ARE RESPONSIBLE” when simply this is not true. Then they have the audacity sending me a letter hoping they continue business with them.

  

  Business Response

  Date: 11/14/2022

   

  We certainly understand your frustration and appreciate your comments. We would be willing to have our General Manager take a further look at your vehicle and discuss this further with you. If this will work for you just let us know and I can have the Manager reach out to you to schedule a time that will work best for your schedule.

   

  Thank you,

  Mike's Carwash

   

  Customer Answer

  Date: 12/05/2022

  I just saw that the business responded I would like to set up an appointment with the general manager like they states how should I go about doing that.
  

  

  Business Response

  Date: 12/05/2022

   

  I will have our General Manager; Jeff Wiley reach out to *** ****** by phone in the next couple of days to set up an appointment for a meeting.

   

  Thank you,

  Mike's Carwash

   

• Initial Complaint

  Date:10/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While getting my car washed at Mikes Cars wash located on **** ********** ***** ******** ** ***** my car was damaged by the machines. The ********* antenna on top of my car was ripped, exposing the circuit board and other electronics which the ******** covered. We filed a claim with the location which then sent the claim to the corporate office. Several weeks later i received a letter stating Mike Cars Wash is not responsible for the damage since no other cars were damaged that day and my car must have been damaged prior to having my car serviced at the location.
  
  upon expecting the ******** we can clearly see the fin was ripped off by the machine at the location.
  
  The claim number for the incident is:
  *****
  Representative for the company
  Janeese S*******
  Customer Claim Manager
  **** **** ****** ***** **** ***** ** ***** ************************ ********************

  

  Business Response

  Date: 10/31/2022

  When looking into this claim we do want to say that we wash hundreds and hundreds of vehicles with these ***** *** cover antennas, and they go through fine. When watching *** ********* vehicle go through the fin cover did not get ripped off but it  was blown off in the dryer section of the carwash. This was an indication to us that there was some prior damage to this cover indicating it was loose or not properly attached for it be blown off.

  We certainly understand the frustration and because of this we would be willing as a goodwill gesture to work with the customer and split the cost of repairs with *** *******.  If the customer can get an estimate on this and fax or e-mail it to me, I will be happy to further work with him on this settlement.

   

  Thank you,

  Janeese S*******

  Mike's Carwash 

   

  Customer Answer

  Date: 10/31/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  In the statement provided back by Janeese S*******, they state
  the fin was blown off during the drying cycle of the wash which indicates that
  my car was “damaged” before having it serviced at this location. If my car was
  damaged enough prior to my visit that the blower would easily remove my ***** *** then it is pertinent to say that the mechanics used to wash my vehicle would
  have done the same, well before my vehicle entered the drying cycle. The fact
  is the mechanics before the dryer damaged the fin resulting in the dryer
  blowing the fin off.
  In addition, the company has not responded on how I can obtain
  a refund for the unused books of prepaid car washes I had purchased prior to
  this event. I do to feel safe brining my vehicles to this location after this
  incident. 
  
  
  Regards,
  
  
  
  ******* *******
  
  

  

  Business Response

  Date: 11/09/2022

  Concerning the refund for the unused books of prepaid car washes purchased you can mail these back to our Mike's Carwash Office. We would ask that you provide your information with these unused books so once we receive these, we will contact you and refund this back on to your credit card. You can mail these unused books to the following address:

  Mike's Carwash

  4010 East Dupont Rd

  Fort Wayne, IN  46825

   

  Thank you,

  Mike's Carwash

• Initial Complaint

  Date:09/21/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/13/22 I went to mikes carwash in ***** ******* **** and went thru the automatic wash. After I got home I noticed a dent in my hood, my headlight is cracked and my front bumper and spoiler is scratched! I went back to the location and filed a claim took pictures and submitted them and I just received a cal from them telling me that they reviewed the camera and says they can see my headlight cover is already cracked but the video is not good or clear enough to tell if there is a big dent in my hood!! I just bought this car from a car lot 5 months ago it was not damaged prior to entering the carwash! She told me if the wash had malfunctioned I’d have a lot more damage to my car then I do!!! She said my only option is to sue them or turn it into my insurance and she refused to let me see the video of my car prior to entering and when I said so the video is good enough to see a crack in the headlight cover but not good enough to see if there is a dent in the hood and she said yes that’s right the video is just too bad to tell if there was or not!! Unbelievable!!!!! I am livid! I want to sue them or whatever I have to do to make sure they pay for my car to be fixed!!! Please help me this isn’t right at all!

  

  Business Response

  Date: 09/22/2022

   

  I believe it would be best if we would have an District Manager meet with *** ********. I have tried to send some footage to her but she cannot open it and I am limited on what I can sent her being the footage is so big. It would be best if we just set up a meeting and we can show her the footage of her vehicle prior to entering the carwash and going through the entire wash process. 

  If *** ******** would like to get back with me I would be happy to set this up with her and our District Manager. 

   

  Thank you,

  Janeese S*******

  Mike's Carwash

   

   

  Customer Answer

  Date: 09/22/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ******* ******

  i was able to view the video sent and it’s clear to see my car is not dented prior to entering and dented as leaving the wash. I even broke the video down and sent it back to Ms S******* showing so and requested a meeting with District manager but have not heard back yet. This all just took place this morning. I disagree with her decision and would like to challenge it because my issue has not been resolved yet!  I will be watching for an email with the meeting suggestsed to me by Ms S******* and as requested by myself. 
  
  Thank you

  ******* ******

  ******* ******

  

  Business Response

  Date: 10/03/2022

   

  On 9/26/22 our General Manager, Tony meet with **** ****** and they went over the video before she enters the carwash, and she does see the damage before she enters. She did apologize and knows that we didn't cause this damage.

   

  Thank you,

  Mike's Carwash

  Customer Answer

  Date: 10/05/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory. 
  I must add that after more thought on the matter and thinking back on the meeting and considering all factors involved I still feel the damage occurred there I believe there is no other explanation but I don’t have the meens to pursue it any further so I just turned it over to my insurance company and am allowing them to handle it. 
  
  Best Regards,
  
  
  
  ******* ******