Complaints

This profile includes complaints for Great Day Improvements, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Great Day Improvements, LLC

  700 Highland Rd E Macedonia, OH 44056-2160

• 

  Great Day Improvements, LLC

  11895 Wayne Rd Ste 104 Romulus, MI 48174-1455

• 

  Great Day Improvements

  1905 Overhead Bridge Rd NE Cleveland, TN 37311-4646

• 

  Great Day Improvements, LLC

  10080 E 121st St Ste 139 Fishers, IN 46037-4211

• 

  Great Day Improvements, LLC

  8176 Presidents Dr Hummelstown, PA 17036-8635

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/14/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our sunroom suffered heavy hail damage in August 2023. We signed a contract with Patio Enclosures on 8/8/23 and put a down payment of $16,763.09 for a new sunroom to replace the damaged one. When we signed the contract, we were told that once the design was done and approved by the city/county, the materials would be ordered for an additional payment of $16,763.09. We'd pay the remainder when the room was finished. The sales rep told us we should have a new sunroom by the end of January 2024. A representative came to our house and took measurements for the new room and then was supposed to draw up a custom design for us. Since the measurements were taken, we have seen no progress toward the actual sunroom being installed. We were told repeatedly that there were issues with the county approving the plans but were told in April that those issues were resolved, and they were applying for a permit. On May 28 ******* at Patio Enclosures texted us that the permit was approved and there was some additional paperwork we needed to sign. After hearing nothing else about the paperwork, I texted ******* on June 7, and she replied via text that they were having permit issues despite having told me on May 28 that the permit issues were resolved. Since then, the company hasn't contacted us or returned our phone calls. We have waited 10 months and still have a damaged, leaking sunroom attached to our house. We would like a straight answer from the company as to what the problem is and are we ever going to have a new sunroom built? Can they fulfill their contract, or will they refund our down payment and release us from the contract so we can work with someone else to obtain a new sunroom?

  Business Response

  Date: 06/24/2024

  We sincerely apologize for any inconvenience caused by the delays with your project. We understand and share your frustration and know that timely completion is crucial, and we regret that we fell short of your expectations on this occasion. Our records indicate that you have spoken to our Regional Manager, Jason, and he provided you with an update with the permitting issues and timeline for your installation. He indicated it was a productive call and you are happy with the plan. Thank you.

  
  -The Great Day Improvements Team

  Customer Answer

  Date: 06/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:05/30/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We want to file a complaint about a project contracted through “Patio Enclosures” by Great Day LLC. As of May 29, 2024, the project has not been completed and the quality has not justified the expensive price tag. Since the beginning of the project, company employees have not answered questions about the project timeline, and scheduling. We have had two different Operations managers without explanation for why, and neither have tried to address our concerns or provide adequate explanations. The installation supervisor has also not been responsive. The only time the company reached out was to inform us of when the payment would be processed, which the company took from our bank account without direct authorization. Until the last payment was withdrawn and we learned nothing about it until months later when we received our bank statements. The bank refunded the last payment after an investigation that determined we had not authorized any withdrawals. The job has been a disaster, they estimated the job would take 23 weeks to complete. But, we are 40+ weeks in and the job is still incomplete. The company has constantly attributed delays to needing to ship the correct materials. This excuse has been used more than 5 times and it's not good enough to explain multi-month-long delays and shows poor planning. The quality of the work has been unsatisfactory. Building materials and tools were left behind, the wrong plug for the air conditioner was installed, work was left unfinished, months passed to finish sections, and the work using the silicone building sealant looks unprofessional. Any work completed was done after having called several times until some random individual responded and made a minimum effort to continue this project. It's important to note that none of the original employees who initiated communication have been involved since December, yet the company has charged the full project amount. We want a full refund and the job to be finished well.

  Business Response

  Date: 06/07/2024

  We sincerely apologize for your experience not being what we would hope for, and we regret that your project was not completed with the care and quality that we pride ourselves in providing. We strive to provide the highest level of service to our valued customers, and it appears that we fell short of your expectations on this occasion. Our goal is to rectify the situation and ensure that you receive the level of service you deserve.  Our Field Supervisor ***** has reached out to you. We are awaiting a return call as he wants to set up a time to bring a crew out to complete your room. Thank you.
  

  - The Great Day Improvements Team

• Initial Complaint

  Date:05/14/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/11/2023, I signed a contract with Great Day improvements to replace our screened-in porch with a 3-season solution. On 7/11/2023, I signed an upcharge of $1992.22 to replace the AV utility posts (originally contracted) with 6*6 wooden posts. I found this upcharge to be excessive, but was eager to get the project underway. On 8/22/2023, a few days after starting, we were told by the worker (brand new to the company) that the job was completed, it was not. No one from Great Day came to inspect the work and our town building inspector had not yet been to the job site. We immediately contacted the company, sent them pictures of the incomplete work and asked why no one from the company had come and why the town inspector had not been called in to inspect the framing before everything was wrapped. We were ignored by Great Day, but our account was charged for the final payment, which we disputed. Apparently, the project manager had left the company. We spoke to the building inspector, who expressed frustration that he had not been called in for the original structural inspection and that no company representative was present. He failed the inspection. We had no project manager and an inept secretary kept asking us questions like where to find the inspection reports. May 3rd, I speak with ******* ***** on the phone and he assures me that he has spoken to the town inspector and is eager to resolve the issues and complete the job. May 6th, guys come out to dig footers and we are told that they will be back May 8th to complete the job. No one shows up May 8th. May 13th, I ask ******* when the job will be completed. I am told that they will need more money to complete the project to code. They have dug out footers and I have piles of dirt in my backyard and they are trying to exploit me again. This is over a year after I first signed the contract. This job is already $2K over what I originally agreed to pay and a year past when I signed the contract.

  Business Response

  Date: 05/17/2024

  We appreciate your feedback and want to address your concerns regarding the slab and footings. The existing slab was not included in our contract. We obtained the necessary permit, and during the inspection, it was required to confirm the presence of footings. As a goodwill gesture, we offered to dig near the footings at no additional cost so the inspector could verify them. This work was completed, but no footings were found, and this is why the inspection failed. We informed you that completing the necessary work would incur an additional cost, as this was not included in your contract, which you declined to discuss further. Please see section 6 of your contract. We are an upstanding company and do not try to get extra money out of our customers unless it is absolutely necessary due to unforeseen circumstances as outline in section 6 of your contract.
  
  6. CONCEALED CONDITIONS.
  After Contract execution, Contractor may discover latent defects in the existing structure (such as soil conditions that may require extraordinary work, inadequate structural support, termite/wood rot or other concealed, unusual, or unknown conditions to the existing structure) that could not have been observed by Contractor prior to beginning the Work. If such a latent defect is discovered by Contractor, Owner agrees that the Contract Price shall be adjusted accordingly to equitably cover any additional costs, including all expenses incurred by Contractor in preparing an estimate, such as engineering fees. Said adjustments, whether performed by Contractor or Owner, shall be memorialized in a written Additional Work Authorization. Owner has the option to do this work, contract with another party or authorize Contractor to perform the work by signing the Additional Work Authorization and paying Contractor for the cost of the Additional Work Authorization including all labor and material expenses, engineering fees and reasonable overhead and profit.

  Thank you,

  - The Great Day Improvements Team

   

  Customer Answer

  Date: 05/17/2024

   I am rejecting this response because:
  
   I was informed that there would be an additional cost after the holes were dug. No one asked if I was willing to pay an additional cost before the work started, nor was I sent a change work order. I was told 1 week after the footers were dug that the company wanted more money. That is illegal. Additional costs must be disclosed before work begins.

  Customer Answer

  Date: 05/17/2024

   Please add these photos to my latest response. They did not dig down to check for footers, they removed a huge amount of dirt and stone to prepare to pour footers. There was no discussion of additional costs before this was done.

  Business Response

  Date: 05/26/2024

  We are asking for an extension to respond to this complaint. Key staff members are currently unavailable due to the holiday. Thank you.

  - The Great Day Improvements Team

  Business Response

  Date: 05/30/2024

  Dear ******,

  As previously mentioned, the team has done a thorough review of this project. The building inspector required verification of footings under the original concrete slab, which is why the holes were dug. No footers were found, which are required to pass this project in your municipality. According to the team, they provided you a price for our team to pour the footers. Or, should you wish, you can choose someone else to pour the footings, which is why the team left the holes exposed. Either way, your original foundation was not footered and needs to be in order to pass inspection. Please let us know how you wish to proceed.
  

  Thank you, 

  The Great Day Improvements Team

  Customer Answer

  Date: 06/07/2024

   I am rejecting this response because:
  
    On 5/3, I spoke with **** *, who assured me that he had spoken to the inspector, understood what needed to happen and would complete the job the following week. No mention of additional fees or change work orders.

   On 5/6, holes were dug and we were told that the project would be completed 5/8. No one returned or contacted me that week. 5/13, I reach out and am informed that there will be an additional charge to fill the holes that they dug. I said that additional charges should have been disclosed before my yard was dug up. I could have conferred with the inspector. No quote was provided and I was told that someone would be in touch. No one was in touch the following days. On 5/16 I reach out to both **** * and *** ****** seeking resolution and am ghosted.

  5/18, I meet with the inspector who informs me that no one from Great Day is taking his calls and that if the holes remain, we may have property damage. At that point, it has been almost 2 weeks since the holes were dug and no one from Great Day is returning any communications from the town inspector or myself. To avoid property damage we made a plan with the inspector to bring the project to code and protect our home. We spent significant time and money to complete this ourselves, as we felt we were out of options.

   We have paid all but the provisional credit of $2788.46 for this year-long project. I have a spreadsheet detailing the hours and materials to complete the job up to code that I am happy to provide. In the interest of getting on with it, I propose that we close this out and keep the credit, as our costs to complete the job are about equal to that. 
    
   I do have all expenses and correspondences documented.

  Business Response

  Date: 06/14/2024

  We want to resolve this ASAP. Our team has reached out via email and phone several times and we have not been able to connect with you. Please contact **** ******** at ************ or ************************************** so we can resolve this matter. Thank you.

  - The Great Day Improvements Team

• Initial Complaint

  Date:05/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 24, 2021, we signed a contract to purchase two patio enclosures (one to be stacked on the other) to be connected to our home's north wall looking out over **** ****. The price we paid was $99,927.83. The problem of multiple leaks on both levels has persisted since initial construction in the late spring of 2022. Repairs by Great Day Improvements in fall of 2023 alleviated one source of water, but not all. Water leaks drip and actually can stream down. The ceiling sags from the load of the water. During purchase, construction, and repair attempts we were assured that they'd had many happy customers whose patio enclosures were perfect near the shore. The company representatives have "blocked" emails and not returned text messages since fall of 2023. We consistently mop and clean up this mess, but feel they should make it right. In the past many family members have had beautiful patio enclosures and zero issues with the company and its products. We're greatly disappointed with how the company's customer service and quality have decreased so significantly and would like these problems remedied.

  Business Response

  Date: 05/17/2024

  We sincerely apologize for your experience not being what we would hope for, and we regret that your project was not completed with the care and quality that we pride ourselves in providing. We strive to provide the highest level of service to our valued customers, and it appears that we fell short of your expectations on this occasion. We believe the miscommunication was due to staffing changes during your installation. We did not block any of your emails, we were not getting them due to said staffing changes. Our goal is to rectify the situation and ensure that you receive the level of service you deserve.  Our records indicate you have spoken with ****** and discussed what needs to be done and how to move forward. We have you scheduled for a service call for the day you requested.  Thank you for bringing this to our attention, and we appreciate your understanding. 
  
  - The Great Day Improvements Team

  Customer Answer

  Date: 05/31/2024

  [[BBB transcription via mail; see attachment]]

   

  Thank you for your correspondence dated May 9, 2024 and May 21, 2024 in regard to our complaint against Great Day Improvements, LLC, ID ********.

  
  Although the response from the business is encouraging after previously having received "blocked" responses to emails and no replies to text messages regarding the ongoing concerns about our project, we have spoken with ****** and arranged for work to be done starting on June 4, 2024. ****** had suggested May 20, but we already had an appointment for spider spraying on the exterior that morning. The delay was also due to the technician of choice, ****, going on vacation the week of Memorial Day.

  
  Due to the nature of the problem involving rain and winds causing leaks, please keep this case open until we are agreed that the leaks have stopped. This extension should in not impact the company adversely as mother nature determines the testing timeline.
  

  
  

  Customer Answer

  Date: 07/01/2024

  [[BBB transcription via email]]

   

  
  Repairs were conducted on June 4 by a technician as scheduled by the company.  The technician caulked both holes left by the construction process and upright post joints that leaked from weep holes.
  
  We are hopeful this will end our nightmare occuring during strong winds and heavy rains that have caused flooding in both of our patio enclosures since their construction.  
  
  

• Initial Complaint

  Date:05/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The contractor did not all footages because my existing ones could be used instead. The contractor charged full amount and they did not refund anything to me, yet.

  Business Response

  Date: 05/10/2024

  According to our records our Regional VP went over the new contract with you as we had to re-write your contract due to changes. When the job was repriced the deck square footage was charged without any additional footings as we used the existing ones. Therefore, we do not have anything to refund to you. Thank you.
  
  - The Great Day Improvements Team

  Customer Answer

  Date: 05/10/2024

   I am rejecting this response because: Regional VP did not disclose any detail of information for re-pricing to me. He did not give any opportunities to discuss about the detail. Please send the detail information about this re-pricing for footage, deck, window, roof, and labor fees etc.
  
  
  

  Customer Answer

  Date: 05/10/2024

  I attached the email from ***, regional VP about the additional price. He did not mention the detail of this, however, did mention that the footing is included in the additional charge.

  Business Response

  Date: 05/21/2024

  Our Regional Manager has reviewed your project. He is willing to refund you $2,190 on the credit card you have on file for your stage payments. Please let us know if you are in agreement.

  Thank you,

  - The Great Day Improvements Team

  Customer Answer

  Date: 05/22/2024

   I am rejecting this response because: the amount of refund is significantly low.

  In the attached CAD (***** footage), the initial plan was to place 12 footages. However, the only five footages were installed (see footage). Because you did not give any detail of the information before, I asked the footage company about quote for 12 footages for our porch area. Their total was $8,323.82 for 12 footages ($693.65/footage). The amount of refund should be at least $4855.56 ($693.65 x 7).

   

  
  

  Business Response

  Date: 05/24/2024

  The amount that we’re offering to refund is what we would have charged to do the work. We will not accept a quote from another company. The amount we have offered is final. Thank you.
  
  - The Great Day Improvements Team
  
  

  Customer Answer

  Date: 06/03/2024

   I am rejecting this response because: There is no detail of the information your original quote for footings. The attachment is reference. The original quote must have included removing the existing footages. The person who did footing told us about this. Please disclose your original quote for footings and removing existing footages.
  
  
  

• Initial Complaint

  Date:05/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spent over $10,000 on a screened in porch. They were quick and responsive in the beginning when it came to collecting that $10,000. Now after that we need a warranty repair, they completely ignore all emails and phone calls. I have been trying to get a hold of the local office for OVER ONE MONTH NOW and all I got was a rep from ***** who can set up an appointment that needs to be prepaid for. I will not be prepaying for an appointment if they can’t give me the common courtesy of contacting me back. I need the regional or higher up from the ** office to contact me. There is zero excuse to be ignoring a paying customer like this. If I don’t get a timely solution I’ll be contacting the local AG office and demanding a full refund to the $10,000 as they are in breach of the contract we signed.

  Business Response

  Date: 05/07/2024

  We sincerely apologize for any inconvenience caused by the delays in getting your service scheduled. Our Regional Manager has reached out to you and we have you on the schedule for 5/20/24 to repair your screen. Thank you for bringing this to our attention, and we appreciate your understanding.  
  
  - The Great Day Improvements Team

  Customer Answer

  Date: 05/16/2024

   I am rejecting this response because:
  
  They have not addressed my issue and issue is still not fixed. I will not close because they want prepayment to do the repair that they neglected for months to schedule. Why should I trust they’ll show up. My calls are being ignored by them.

  Business Response

  Date: 05/23/2024

  Our records indicate we were at your home on 5/20/24 and completed your service. Thank you.

  - The Great Day Improvements Team

  Customer Answer

  Date: 05/24/2024

   I am rejecting this response because:
  
  Their customer service is very poor and there has been zero apologies for the way they treated me. I want to be compensated for their screw ups.

• Initial Complaint

  Date:05/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had Patio Enclosures come give me an estimate which seemed pretty fair. The job they did was horrible. They have been here about 15 different times and also not show up when they say they are going to come. When they do show up they just keep putting more caulk on top of the existing stuff. Sharp edges not finished and the metal is scraped up. They were supposed to start in Jan of 2023. I have 2 year warranty. They don’t answer my calls anymore. I leave messages and sometimes they call back and sometimes they don’t. Very dissatisfied with the work. I am a single female and feel like I have been taken advantage of.

  Customer Answer

  Date: 05/03/2024

  They were supposed to come today.  They just called because of the weather, they are supposedly coming next Tuesday 

  Business Response

  Date: 05/03/2024

  We sincerely apologize for your experience not being what we would hope for and we regret that your project was not completed with the care and quality that we pride ourselves in providing. We strive to provide the highest level of service to our valued customers, and it appears that we fell short of your expectations on this occasion. Our goal is to rectify the situation and ensure that you receive the level of service you deserve. According to our records, we have you set up for a service call to take care of the issues at hand. We will also be sending out our Installation Manager after the work has been completed so he can inspect the room and make sure your concerns have been addressed. Thank you for bringing this to our attention, and we appreciate your understanding. 
  
  - The Great Day Improvements Team
  
  

  Customer Answer

  Date: 05/03/2024

  They were supposed to come today.  They called and said because of the weather they were not coming.  However, we did not get any bad weather.  Now they are supposedly coming on Tuesday next week.  So I cannot answer your question until they actually show up.  This **** they are sending has been here before, I believe.  I cancelled my plans for today hoping to talk with them.  

  Business Response

  Date: 05/10/2024

  With the scope of work that we had to do we felt it was best to reschedule due to the threat of potential weather. The re-caulking would have been pointless had it rained immediately after we applied it. Our records indicate our team was out on 5/7/24 to address your concerns. We were unable to get a uniform surface with the trim on one post because it has some warping to it. Thank you.
  
  - The Great Day Improvements Team
  

  Customer Answer

  Date: 05/14/2024

  I still have about 10 month’s warranty.  I would like to extend that for another 6 months.   I feel the issues are not finished.  

  Business Response

  Date: 05/20/2024

  On 5/07, our team revisited the site and successfully completed the rework on caulking and coil around the door, alongside replacing the trim angle near the door with a larger one. During our interaction, it was conveyed that you were largely content with the work undertaken. The sole remaining issue pertained to the appearance of the coil on one of the posts. We clarified then that due to the nature of the materials used and the condition of the post, achieving a flawless coil appearance might not be feasible.
  Regarding the warranty, it's imperative to note that the additional work performed subsequent to the completion of the installation was not warrantable. Rather, it was carried out with a primary focus on enhancing customer satisfaction and service. Thus, there exists no grounds for extending the warranty period.
  We kindly request the Better Business Bureau to mark this complaint as resolved. Patio Enclosures has diligently fulfilled our contractual obligations and has endeavored to address the cosmetic concerns, which predominantly stem from inherent material characteristics.
  

  Thank You,

  - The Great Day Improvements Team

• Initial Complaint

  Date:04/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It has been one problem after another. We have been left with a leaking enclosed patio, damaged roof and a leaking commercial gutter without our leaf filter product, which was in our prior gutter. We were told that we are in the warranty stage. No contact back to us since January 25th of 2024 to resolve these last issues. We had no choice but to get a new roof installed and hired Leaf Filter to install filter product and fix the commercial gutter. We want reimbursed for our additional expenses that was necessary for us to take action due to not being resolved by Patio Enclosures. What happened to our warranty!?!

  Business Response

  Date: 04/19/2024

  Our records show that our last service at your residence was on January 22, 2024, to address a leak. Since then, we haven't received any communication from you or further requests for service. Here are the actions we've taken based on your previous concerns:
  In May 2023, we issued a check for $2,000 in response to your claim of driveway damage due to oil leakage from our work vehicle. In September 2023, at your request, we issued a refund of $2,222 for materials that were not utilized as you preferred to have your own contractor handle the footers for the room. We hired window cleaners in October 2023 for $600 due to smudges on the glass. Subsequently, in November 2023, we replaced all the glass to meet your standards, incurring a cost of $3,270.96. This totals to a refund of $8,092.96. Please note that this amount does not include the commercial gutter you requested. The leaf filter was not included in your contract, and there was no verbal agreement or documented authorization (ATC) for these services. Your local branch will be reaching out to you to see if you are still in need of service. Thank you.
  

  - The Great Day Improvements Team

• Initial Complaint

  Date:04/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  entered contract to enclose screen porch on ********. Project is still not complete and multiple problems. Enclosure began in November2023, it was to take 2 weeks. On 112723, I contacted ****** at Patio Enclosures to report that **** has ruined my new Epoxy floor. On 1-3-24, ****** came out to see what the problems are.He reported to me and his office that there were multiple problems that need fixed. Multiple calls and finally ****** called back on 1-15-24 to state that they will fix all the problems and put me on the schedule and they would fix all issues. Patio Enclosures delayed paying for fixing the floor until March 2024. I keep calling and getting the run around and my porch is still not finished. Not being complete has interfered with multiple family events. I have tried all that I can do and I am very frustrated, it has caused me alot of stress and loss of multiple plants and time to move plants all the time.

  Business Response

  Date: 04/16/2024

  We sincerely apologize for any inconvenience caused by the delays in completing your project. We understand that timely completion is crucial, and we regret that we fell short of your expectations on this occasion. We are committed to delivering projects promptly and efficiently. Despite the setbacks, we want to assure you that we stand behind the quality of our finished product. Our records indicate we have a small punch list and a screen to install. Our Regional Operations Manager tried to reach you multiple times last week without success to set up a service call so we can complete your room. We plan to have all items completed by next week but need to know your availability. Thank you for reaching out.
  
  - The Great Day Improvements Team

• Initial Complaint

  Date:04/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We entered into a contract for a sunroom in March 2023; we were told the expected completion time once construction started would be 1-3 weeks. The sunroom construction began in September 2023. Communication with the company was terrible throughout the process (no notification when workers such as the electricians would be showing up - even though we would need to be home, large gaps in progress on the work, etc.). The contractor quit working for the company halfway through our project, though he agreed to finish our job. Little was done by the company to keep the project moving forward or have any idea what the status was without me initiating contact (for example, the final inspection by the city was never scheduled until I asked if it needed to be). There were construction parts/pieces in our yard for months. There was never any final inspection by the company to ensure the job was 'complete' (the last time the contractor was out was in December/January). We reached out to the company in February because a corner of the exterior roof/gutter has a small leak; I had to reach out multiple times to get a response from the field supervisor. They still have never scheduled someone to come out and look at this. In the meantime, the interior of the roof began leaking in two spots last week. I have reached out three times to ask for this to be scheduled for someone to come and repair this (in fact, whatever deficiency in the roof is causing this may have been detected had someone from the company come out to inspect the 'final' project). Each time the field supervisor responds that he is waiting to hear back from a subcontractor, and he will ask them again. This was supposed to be a 1-3 week project and we are now 7+ months. We would like the corner gutter leak assessed, the leaking roof repaired, and some sort of inspection by the company to ensure the contractor finished everything he was supposed to.

  Business Response

  Date: 04/15/2024

  We want to express our sincere apologies for the less than satisfactory experience you had with our services. Your feedback is invaluable to us, and we genuinely appreciate you taking the time to bring this matter to our attention. We are committed to providing a positive experience for all our customers, and it is discouraging to hear that we did not meet your expectations on this occasion. Our goal is to rectify the situation and ensure that you receive the level of service you deserve. Additionally, we would like to take this opportunity to make things right for you. We have you set up for a service call this week. We will fix any problems as quickly as possible as we may need to order some materials if what we need is not in stock in our warehouse. Thank you for bringing this to our attention, and we appreciate your understanding. 

  - The Great Day Improvements Team

  Customer Answer

  Date: 04/16/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.