Complaints

This profile includes complaints for Great Day Improvements, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Great Day Improvements, LLC has 54 locations, listed below.

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  Great Day Improvements, LLC

  700 Highland Rd E Macedonia, OH 44056-2160

• 

  Great Day Improvements LLC

  2097 London Rd Unit H Delaware, OH 43015-8486

• 

  Great Day Improvements, LLC

  11895 Wayne Rd Ste 104 Romulus, MI 48174-1455

• 

  Great Day Improvements, LLC

  530 Hayden Station Rd Ste E Windsor, CT 06095-1337

• 

  Great Day Improvements, LLC

  10520 Lakeridge Pkwy Ste D Ashland, VA 23005-8140

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/01/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed the contract on May 24, then heard nothing when I texted the person on Jun. 5 and said he would get me an update. On June 6, I was told the process was taking a little long and should be good now. THen, on June 11, text him again about an issue with Financial. I finally got my welcome packet on June 13. On June 18, I updated the room. Then, on June 27, I asked for another update, but nothing happened. They said they sent the drawing but never got it till I asked for an update. On July 10, I finally got the drawing, but I was so fed up with communication that I wanted to cancel. I was told due to the contract, I owe 19,000 for what? For me to keep poking for updates till someone did something. Also, the person handling my case called and said she was on vacation and didn't know how to set the out-of-office message. She almost cried. She needed a break from work. I went on a ten-day vacation and i only found out when she called me. When I called and talked to many people to get a break on the price, I was told they couldn't do anything about the price due to the contract. They like we are willing to give weekly updates and i'm like i don't trust your company to do what there going to do, i have to keep digging for updates. I under i have to pay something but 19,000 on a deposit that they didn't do anything, and how can i stop the contract during the 3 day period if i would of now communication is this bad.

  Business Response

  Date: 08/09/2024

  We sincerely apologize for your experience not being what we would hope for. We understand you had some concerns and appreciate the opportunity to address them when you spoke to our Regional Operations Manager last Thursday. During the conversation, we clarified that the CAD drawings were indeed sent to you, though there was some confusion with email communications. Per your legally binding, signed contract, it states you must cancel within 3 days of signing to receive a refund. You can either sign the settlement and we will retain your deposit, or we can move forward with your project. Please let us know how you wish to proceed. Thank you.
  
  - The Great Day Improvements Team

  Customer Answer

  Date: 08/09/2024

   I am rejecting this response because: How in 3 day would I know this communication was so bad. I want an adjustment at least for the headache this whole thing is and how much pain and suffering through this process. 
  
  
  

• Initial Complaint

  Date:07/31/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a contract with the promise that we would receive a vacation voucher. We have made nine attempts to receive the voucher but have been ignored by **** ***** (corporate) and **** ******** (salesman).

  Business Response

  Date: 08/02/2024

  We sincerely apologize for the inconvenience and frustration you've experienced regarding the travel voucher. This is not the level of service we strive to provide. We are escalating your concern to ensure it is addressed promptly. Someone from our team will reach out to you shortly to resolve this issue. Thank you for your patience, and we appreciate the opportunity to make things right.
  
  - The Great Day Improvements Team

• Initial Complaint

  Date:07/31/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2004 my husband and I bought a Patio Enclosure Sunroom added on to our house. We are very happy with it. Our problem is we need some things fixed, like our sliding door will not lock and some of the weather striping on the doors and windows needs to be replaced. I have tried to reach the company to find out if they have someone to do this maintenance and/or if they could recommend someone who would be familiar with their products. Patio Enclosures has a site on line. When I put in my zip code, *****, I get a web site including a 3 different phone numbers, an address for the company in ************, and a mangers name. Yet every number goes to a general answering machine in *********, and I have not gotten a response to my messages. I started leaving messages on July 12. So, on July 23 and 26 I live chatted with someone on the home page. Both times the person responding to my chat, said they would forward my message to the ****************** and they would get right back to me. It is now July 29 and no one has texted, called, or emailed. I understand in 20 years companies change, move, or go out of business. All I want is to know is if the company, located anywhere, has a suggestion for how I can get repairs done to the sunroom we have, that was built by Patio Enclosures. Their web site and the live chat employees indicate that they are still selling patios and sun rooms in *********. I have gotten to their web site by entering patioenclosures.com and then in the location box I put my zip code *****. That goes to a ************************************ *****************

  Business Response

  Date: 08/09/2024

  We sincerely apologize for your experience not being what we would hope for. We are having some staffing/capacity issues, and some calls have been routed to our Milwaukee branch. This is no excuse, but we have seen some delays and miscommunications due to this issue. A *** from your local branch will be reaching out to you to get you set up for a service call. Thank you for bringing this to our attention, and we appreciate your understanding.  

  - The Great Day Improvements Team

  Customer Answer

  Date: 08/10/2024

  We are expecting a worker to come to our house on Tuesday Aug 12.  We will let you know if this person can do the repairs needed.  This is a hopeful start to fixing the problems with the windows and door on our porch.  

• Initial Complaint

  Date:07/26/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contract for 4 Season Room signed 4/19/24. $19,581.46. Down payment of $5874.44 on Visa 4/25. Second payment $5874.44 on Visa 5/20 for factory manufacture. Installation began June 30.The contract stated solid transom. The transom installed was glass which I did not want. The installer did a terrible job. There are gaps in 3 places where air comes in. The trim work is sloppy and pieced. There are holes in the trim drilled by mistake. The downspout was not connected back to the gutter and extra holes were drilled in it. The paint is rubbed off the outside screen. My metal railing on the outside deck is scratched and the wood floor in the room is marred and scratched from him dropping tools. I have contacted the company at ** ****** ******** **** ****** ** ***** ************ and ********* is is supposed to send a supervisor out 7/10/24. I want the correct transom and the work redone - the gaps and trim redone and the downspout replaced and connected to the gutter. I have notified Visa that the final payment of $7832.58 is indispute. **** came out 7/10 to look at the installation job. He connected to downspout to the gutter and caulked the 3 places. It's been 2 weeks and nothing has happened about replacing the glass transom. I called ********* and left a message 7/22 asking for a up date an she has not returned my call.

  Business Response

  Date: 08/02/2024

  We sincerely apologize for your experience not being what we would hope for, and we regret that your project was not completed with the care and quality that we pride ourselves in providing. We strive to provide the highest level of service to our valued customers, and it appears that we fell short of your expectations on this occasion. Our goal is to rectify the situation and ensure that you receive the level of service you deserve. Our records indicate that we have been to your home and made a punch list. We had the needed materials for repairs. We are scheduled to complete the repairs by next week. Thank you for reaching out, we use every review to improve our customer experience.  
  
  - The Great Day Improvements Team

  Customer Answer

  Date: 08/02/2024

  Before I accept or reject - I want to hear from them to set up an appointment and I want to see if my concerns are resolved.

  Customer Answer

  Date: 08/13/2024

  [[BBB transcription via phone call]]

   

  Consumer stated the business called on Aug 2nd and would send someone out on Aug 3rd. Business sent same person out who caused damages to the floors and other areas. Would not let them in. Called the business that Monday and advised they would need to send someone different. The business sent out someone on the 10th to take pictures. No other efforts have been made. Called the business again and was told they are working on it. Consumer stated she will be seeking coverage for the damages and work still needs to be done. 

  Business Response

  Date: 08/20/2024

  Our records show that we confirmed with you that the original installer would be out on the 3rd to address the touch-ups. These are minor issues that don't impact the functionality of your room. We visited on the 10th to document the needed corrections, and our Operations Administrator informed you that it might take a few weeks for another installer to be available. We will return ASAP. Thank you. 

  - The Great Day Improvements Team

  Customer Answer

  Date: 08/20/2024

   I am rejecting this response because:The office manager has known from 7/1 that I did not want the glass transom.  They did send **** out 7/10.  He caulked three holes and reconnected the downspout to the gutter.  They sent the same installer out 8/5 and I would not let him do any work because of the original sloppy installation. I called the office and stated I wanted the transom changed from glass to solid as stated in the contract plus other corrections done and a different installer.  I called back 8/12 asking when this would be done.  My answer was "I'm working on it."   She has known since 7/1 that this should be done.  This is weeks later and nothing.
  
  
  

• Initial Complaint

  Date:07/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My enclosure had many leaks they have been back quite a few times but I am still having issues. I have called left messages I have sent text I have sent pictures and have had no response. The last time they were here it took them 6/7 months to come out . The guys blamed the secretary The secretary blamed the guys. I have been very patient but I’m getting impatient and very frustrated. They designed this porch enclosure I shouldn’t have to soak up water every Time it rains!!!

  Business Response

  Date: 07/31/2024

  We sincerely apologize for the leaks occurring in your room. We have been to your home to assess this matter. We believe the issue is your inswing French door is allowing water to blow under it. We have ordered a new door to replace the inswing door. After the new door has arrived and been inspected, we will call you to set up a time to install the new door. Thank you for bringing this to our attention, and we appreciate your understanding.  

  - The Great Day Improvements Team

  Customer Answer

  Date: 07/31/2024

  Yes they have responded to my complaint, ***** came out to access the situation again and we’ve decided to try a different door. Let’s hope this works and we can put this matter to rest.. Thank you, *****

• Initial Complaint

  Date:07/24/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The contract was paid in full on substantial completion in April. An enclosed patio was built and installed. The job was to be completed in early May, but was not completed. They were to come back to seal gaps in the walls, but was done unsatisfactory. Also, they failed to seal another gap in the top of the wall. After a couple weeks of trying to get then to come back out, they finally sent the project manager to the site to do a walk-through, he said he'd be back with the worker to fix the two gaps, but he never showed up and the first gap was completed satisfactory and the second one not even addressed. After this, one of the screens fell out of the window frames when we opened it completely (first time opening it all the way). So I contacted the company to address these issues. I have been calling and emailing but havent had any contact with a human or any response to emails or voice messages. Every time I have had an issue it's taken days to get a response, and now it's weeks with nothing. I've dealt with the branch location in ************** ** * *** ***** **** **  Calling their office multiple times and corporate multiple times over the past 2 weeks, I have not had a response. The company claims that everything they need has to be custom ordered amd they are short staffed and it takes a long time to get back to customers as they are very busy. But prior to signing a contract, they responded no longer than an hour every time I contacted them. I would like them to finish the job or pay a contractor to come repair it if they wish to not come back here.

  Business Response

  Date: 08/01/2024

  We sincerely apologize for any inconvenience caused by the delays in completing your project. We understand that timely completion is crucial, and we regret that we fell short of your expectations on this occasion. Our records indicate we finished all items on the punch list on 7/2/24. A staff member from your local branch will be reaching out to see if there are additional concerns. Thank you.
  
  - The Great Day Improvements Team 

  Customer Answer

  Date: 08/07/2024

   I am rejecting this response because:
  
  August 7th. Haven't heard anything from the business. Expected, as I believe they dont want anything else to do with me. I had anticipated a good experience as I had another 100k of patios I wanted done, but now going with another company. Thanks.

  Business Response

  Date: 08/13/2024

  We have tried to call you several times since the BBB complaint was filed. The calls are coming from a 317 arear code. We have also emailed you. Please see the attachment. Thank you.

  - The Great Day Improvements Team

• Initial Complaint

  Date:07/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  19 weeks +4 days after contract was signed and this work is yet to be completed. We were promised completion by Friday, July 14 and it's not even half way done.

  Business Response

  Date: 07/19/2024

  We are so sorry your experience with us was not what we would have hoped. We do acknowledge that there were delays in your room's completion. We do our best to finish every project as quickly and efficiently as possible. We apologize that we missed the mark this time on completion but we stand behind our finished product. According to our records a crew has been to your home and completed your project. Thank you.

  - The Great Day Improvements Team

  Customer Answer

  Date: 07/19/2024

   I am rejecting this response because: the project is NOT completed (see attached photo)
  
  
  

  Business Response

  Date: 07/29/2024

  We sincerely apologize. We had anticipated the work to be completed but we are experiencing capacity issues. This is no excuse, but we have seen some delays and miscommunications due to this issue. We are currently working to get all our locations staffed and trained to maximum capacity so we may best serve all our customers. We have a technician on site today who will hopefully complete the work. Thank you.
  
  - The Great Day Improvements Team
  

• Initial Complaint

  Date:06/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed with Patio Enclosures in November of 2023 for <$52,000 for a 12x16 sunroom. The project was not completed until June 2024 for what I can only assume is negligence. Prior to running the permits, 811 was not called. As a result, when I had a concrete company tear up my old patio, they discovered a rusted gas line. Because Patio Enclosures neglected to call, I had this gas line exposed at the front of my house for a month while I found someone to address it. Furthermore, I would routinely have to call Patio Enclosures to get any updates. They would go no contact for weeks at a time. I had to call the ******* ** ****** to get an update on the permit since I didn't hear from them. It was only when I called and said that the ******* confirmed the permit had been approved for over a month that they told me it was done. The salesperson also told me things that were untrue. He told me they would take care of the ceiling fan, but I had to provide it. He estimated initial project completion for January, but it wasn't finished until June. To top it all off, we have a bent track for one of the screens that will not close properly. They said they would send someone to fix it, but I have heard nothing.

  Business Response

  Date: 06/28/2024

  We want to express our sincere apologies for the less than satisfactory experience you had with our services. Your feedback is invaluable to us, and we genuinely appreciate you taking the time to bring this matter to our attention. We are committed to providing a positive experience for all our customers, and it is discouraging to hear that we did not meet your expectations on this occasion. Our records indicate our Regional Operations Manager has spoken with you and is refunding your account $500. We stand behind our finished product and will have someone address the issues with your screen/track. Thank you.
  

   

  - The Great Day Improvements Team

  Customer Answer

  Date: 06/28/2024

   I am rejecting this response because: $500 is a poor offering for such a serious issue. The gas line was rusted and exposed during several severe weather incidents, placing my entire family at risk. That being worth less than 1% of the value of my contract seems hardly commensurate to the anxiety, unsafety, and hazard this posed.

  
  

  Business Response

  Date: 07/08/2024

  We called *** prior to starting your project. The gas line that was discovered was not in use and did not place any danger to you or your home. We are an upstanding company and we would not leave our customers in a dangerous situation. Our offer of $500 in concessions is final. Thank you.

  - The Great Day Improvements Team

  Customer Answer

  Date: 07/10/2024

   I am rejecting this response because:

  Attached is my invoice to ******** Plumbing, who came out to replace the gas line. The plumber there can verify that the line was live.

  Furthermore, if the line was not live, then the project manager should have known that instead of telling me to get the line redone and stopping progress on pouring the footers. I'm certain your records will show those correspondences.

  I also had ******** Gas out to verify that the line was live.

• Initial Complaint

  Date:06/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Several years ago I had a sliding patio door installed. I was very happy with the quality of the door and the smoothness of the installation and recommended Staneo to a number of friends and associates. Unfortunately, two years ago, the door stopped closing due to a piece of trim between the two doors coming loose. I contacted the local Stanek office to have it repaired under the lifetime warranty, but was told it wasn’t covered (no explanation as to why). I have tried contacting them repeatedly over the last two years (including this week) and don’t receive a reply. I would like to have this issue repaired under the lifetime warranty that I was sold.

  Business Response

  Date: 06/24/2024

  We sincerely apologize for any inconvenience caused by the delays in completing your service. We understand and share your frustration, and we want to express our regret that your experience did not meet the high standards we set for ourselves. Your satisfaction is of the utmost importance to us, and we are committed to making things right. Our records indicate we have made contact with you and you have been set up for a service call to address the issue with your door. Thank you for bringing this to our attention, and we appreciate your understanding. 

  - The Great Day Improvements Team

  Customer Answer

  Date: 06/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:06/16/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a patio enclosure installed in December 2023. Unfortunately, the installers placed the west wall such that it enclosed the vents necessary for the safe operation of my fireplace. I only learned this in January when my fireplace company visited to install new fire logs. I also noticed that many doors do not flow smoothly and that much of the sheet metal separating the windows is wavy and unsightly. I have been trying to get this resolved since February--with no satisfaction. Last week I sent a certified letter to your Phoenix office only to be returned by the Post Office. Apparently, the address I had in my contract was not accurate. I will send another letter to your office in Ohio. Please help me with this.

  Business Response

  Date: 06/25/2024

  We sincerely apologize for the issues you've encountered with your project and the subsequent difficulties in getting them resolved. Your safety and satisfaction are our top priorities, and it's concerning to hear about the vent blockage and the other problems you've described. We deeply regret the inconvenience and frustration this has caused you. Our team is committed to resolving these issues promptly. Our records indicate that our Regional Operation Manager, ****, has met with you and has planned to move the wall inwards placing the vents on the exterior of the room. We expect to have this completed in the next week. Thank you for bringing this to our attention, and we appreciate your understanding. 
  

  -The Great Day Improvements Team

  Customer Answer

  Date: 06/26/2024

  The response is acceptable.  I would like to keep this matter open until my concerns are actually addressed by Great Day to my satisfaction.

  Customer Answer

  Date: 07/02/2024

  I will call my contact at Great Day on Monday, July 8 to get a status report.  At this point all I know is that their representative said they would address my concerns.   That was on June 19.  They asked that I give them a couple of weeks.

  Customer Answer

  Date: 07/12/2024

  I called the Patio Enclosures contact (**** at ************) on Monday of this week and left a voice mail message for him.  He has not returned the call.  He visited my home on June 20 and acknowledged the work required and said he would be back to me within 2 weeks with a work plan.  I have heard nothing.  I will call again on Monday.

  In the meantime, the family across the street from me had Patio Enclosures give them a quote.  They asked me for my views.  I would like to recommend Patio Enclosures, but I will have to be truthful.  I am disappointed with them.  I hope they get their act together and rectify my concerns.  Overall, I like my enclosure and I am sure my neighbors would be happy with theirs should they accept the quotation.

  Please keep your file open.  If you could nudge them to take some action, that would be great.  I have no objection to your sending them this communication.

  Thank you for your kind attention, ***** ********

  Business Response

  Date: 07/19/2024

  We are unsure where a communication break down may be happening, but we started repairs on this room 7/17/24. Thank you.

  - The Great Day Improvements Team

  Customer Answer

  Date: 07/19/2024

  Great Day has moved the wall in question.   You may terminate the file.  Thank you for the help