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Business Profile

Camp

Next Gen Camps

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

Customer Complaints Summary

  • 22 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/19/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My son participated in the Emeka Egbuka camp July 21 in Columbus. He was to receive a t-shirt for the camp which was part of the registration fee. They did not have his size and told us they would send him one by mid August. It has almost been two months since the camp and we have not received the t-shirt. I have sent multiple emails and messages through Facebook with no response at all. I would either like to have the t-shirt sent or a partial refund since we did not get everything we were supposed to with our registration fee.

  • Initial Complaint

    Date:02/07/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed my son up for a football camp with players from the University of ********. It was originally rescheduled from July to October due to player commitments with the University. We then got an email from the company that they were closing their business and cancelling the camps. They said they are working on issuing refunds, but after 5 emails, I have not heard back from them or gotten a refund.

  • Initial Complaint

    Date:12/10/2023

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed kid up for a camp. They said it was canceled and new date would be set. Refund was another option. No new date done and no refund issue.

  • Initial Complaint

    Date:11/24/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/18/2023 I paid $150 by credit card to Next Gen Camps through their website for a basketball camp to be held 1/15/2024 in Bloomington Indiana (actually advertised as being held at ******** **** ****** in Ellettsville, Indiana which is the next town west of Bloomington). I've been trying to confirm the date and location of this camp since August 2023. My intent was for this to be a Christmas present for my daughter. This company held another camp in Bloomington Indiana at **** ***** ********** ****** on September 2, 2023. I learned from a representative of the **** ***** facility that "*****" wasn't responding well to their communications and had not booked the **** ***** facility for the 9/2/2023 event until the last possible moment. The **** ***** people encouraged ***** to contact me as well. I can no longer access information on their website. It's all "secure" and requires a password. However, the website doesn't recognize the password I created in August 2023. Contrary to the information on theBBB website, this company may be in business with advertising on the internet and collecting money from people at least through September 2023. Alternative names and addresses from public records: ***** **** **** *********** ********** ** ***** and **** * ***** **** **** ****** ***** ******** ** *****. I have more documentation but it exceeds the upload limit. Since they can't or won't confirm the camp for 1/15/24, I'd like my $150 refunded.

  • Initial Complaint

    Date:11/07/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We paid for a football camp that was supposed to happen in July . But then July came around and was rescheduled to October. We paid 127.00 . We didn’t get a camp so therefore we need a refund . Where did the money go ?

  • Initial Complaint

    Date:10/09/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i signed my son up for the next gen football camp in *******, ne scheduled for july 30,2023. they had to reschedule due to a scheduling conflict with the husker players. the date they rescheduled to was Oct 14. we were unavailable that day and they said in their email if we were not able to make it and wanted a refund to respond to the email. so i did. i have also sent 3 other emails asking for updated information or my refund. no response at all from next gen. i just want my $125 back.

  • Initial Complaint

    Date:10/01/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Charged $175 for sauce Gardner clinic in New York on September 26, 2023 that was canceled and no refund and no response

  • Initial Complaint

    Date:09/26/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We paid $175.00 for a one day football camp with an NFL player. The camp was initially said to be taking place in NYC,NY. After receiving our son’s football team schedule it was decided that he would not be able to attend the Nex Gen camp.We attempted to contact the camp via instagram, facebook, and email as there was no other available contact, within 24 hours of paying and registering for the camp. There was NUMEROUS attempts to get ahold of someone including responding on their own facebook posts. We still have had no contact from anyone nor have we received a refund.

  • Initial Complaint

    Date:09/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/31/23 I registered my son ****** **** for the ****** ******* basketball camp scheduled for 8/12/23. The camp was canceled with no info provided on 8/10/23. I have sent 5 request for refunds with no responses and no refunds since 8/11/23.

  • Initial Complaint

    Date:08/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 02/24/2023 I paid to have my son attend a football camp in ***** **** ******* from a company called Next Gen Camps base in ********** ****. The fee was $127.50. The camp was to take place on 07/22/2023. The folks running the camp contacted me via a group text on 07/21/2023 informing me that the camp is postponed. I have written numerous emails in an attempt to get information on a refund of my money since my son did not get to attend the camp with no response. I messaged Next Gen Camps via messenger and have received no response. I would like some assistance obtaining a refund.

Next Gen Camps is NOT a BBB Accredited Business.

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