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Business Profile

Camp

Next Gen Camps

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

Customer Complaints Summary

  • 22 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/27/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Basketball camp was advertised to have 5 on 5 games , 3 pt contest, ft contest, prizes and ****** ******* ***** as an Instructor. None of that happened. Camp was over booked and owner admitted as did staff at the camp.

    I paid $122.50 for the camp. Also I have reply email admitting fault.

    Customer Answer

    Date: 05/16/2023

    [BBB transcription via voicemail]

    Consumer confirmed the business has refunded the money and would like complaint closed. 

  • Initial Complaint

    Date:04/21/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made an online purchase for my 13 year old son to attend their advertised ******************* basketball camp in Pelhan, **. Received confirmation from them by email. When we arrived at the ****** ***************** location the day of the camp on 4/15/23, person at desk said they did not know of the event or organization and that Next Gen had not rented space with them for that event. It was ruled cancelled, but I nor any other attendee was notified. We were upset and given an email to contact. To date, I have emailed twice and have not received a response. I have messaged Next Gen on their ******** page 3 times, but no response. There is no phone number listed to call. Our money has not been refunded.

Next Gen Camps is NOT a BBB Accredited Business.

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