Business Profile

Department Stores

Macy's

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Department Stores.

Complaints

This profile includes complaints for Macy's's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,293 total complaints in the last 3 years.
1,499 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/04/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned several items that I purchased on June 17th, 2022 via order # Order #**********. I received a partial refund on July 11th, 2022. After reviewing my notes, I noticed that one item (******** Women's Tempting Lace Underwire Bra, Color: Sugar Baby (Nude 5), Size: 42C, $33.75), was not refunded. I have called 3 times and spoke with customer service over the last month and the customer service rep ensures that they will process the return, and they never do. I have also sent numerous emails via their website that have all gone unanswered. I have been a customer of Macy's for many years, and recently have noticed the decline of their customer service department, this is not the first time I have had an issue resolving a problem and this is very unfortunate. I would just like the refund for the item I returned and do not feel this can be resolved by calling their customer service department for a 4th time. Thank you for your assistance.
Business Response
Date: 08/04/2022
Dear *** *****,

We are in receipt of Better Business Bureau Complaint ID ********.
We have contacted *** ***** and have resolved all matters as expressed in the
complaint. Based on this, we consider
the matter closed. Thank you.

Sincerely,
Deborah D*****
Liaison, Omnichannel Executive Office | Macy's, Inc. | Macy's,
Inc.
9111 Duke Blvd | Mason, OH 45040
Office: ###-###-####
Customer Answer
Date: 08/06/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** *****
Initial Complaint
Date:08/04/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Someone opened a Macy”s account under my name over 6yrs ago . I never had that card I disputed it . They took charges off and were supposed to remove it from my credit . I find out now they never did . I disputed it again now they are reversing charges . I’m not sure if this is even legal . I want my credit cleared I did everything they asked of me 6yrs ago . I’ve not had a Macy”s card in almost 8 yrs .
Business Response
Date: 08/18/2022
Please find our response in the attached response letter that was mailed to the customer (text of letter below).
August 18, 2022

********* ******
*** **** ***** *****
******* ** *****

RE: Better Business Bureau Complaint ID #********
Macy’s account ending in **** (Lost Stolen)
Macy’s account ending in **** (Replacement account, closed)

Dear ********* ******:

We are in receipt of your complaint filed with the Better Business Bureau (BBB) which was forwarded to
Macy’s Executive Office. As a liaison in this office, I was asked to review and respond to your concerns
on behalf of ********, N.A. (****). Please accept our apology for any inconvenience you may have
experienced in this matter.

The intent of this letter is to provide an explanation of the above-mentioned account status and address your
concerns expressed in your correspondence.

In your BBB complaint you mentioned you disputed the account and that the charges were to be removed
from your credit report, but they were not. Also, in your correspondence you mentioned you initiated
another dispute and found that the charges were being reversed. Our review of the above referenced account
ending in **** was opened on December 17, 2015, at the Macy’s **** ****** store location and a $33.59
purchase was made that same day. Our records also show a payment was of $33.59 was also made on
December 17, 2015, at the store, which left the account with a zero balance ($0.00).

Further review of the above referenced accounts shows on November 18, 2016, you reported an
unauthorized transaction for the account ending in ****, and our Fraud Claim Department opened a Fraud
Claim investigation. The account ending in **** was reported as lost/stolen, and a replacement account
ending in **** was established. On February 7, 2017, our Fraud Claim Department completed their
investigation and determined the July 1, 2016, disputed charge was a fraudulent charge. During the fraud
claim investigation, we found the account was listed with missed payments for the months of August 2016,
through November 2016, for the July 1, 2016, fraudulent charge. During that time, late fees and interest
charges were assessed to the account. As this was a fraudulent purchase, we removed the fraudulent charge
and all late fees and interest charges listed on account ending in ****, leaving the account with a zero
($0.00) balance. During our review of the above-mentioned accounts, we confirmed an error occurred
during the Fraud Claims process where we cleared our internal records for the missed payment history of
September 2016, through November 2016, however the credit reporting agencies were not contacted to
remove the mentioned delinquencies for the replacement account ending in ****. Due to this error, on
August 17, 2022, we requested the credit reporting agencies remove the delinquencies reported for the
months of September 2016, through November 2016. Please allow the credit reporting agencies up to thirty
(30) days to update their records. This letter will serve as confirmation of this request.

Additionally, we reviewed your account ending in **** and found on July 21, 2022, we received
documentation from you indicating you did not apply for the above referenced account. Our Fraud
Department opened an investigation to your claim and reviewed your account details. Their investigation
shows all information on the account verifies to you and the fraud claim was denied as indicated in the
letter dated July 22, 2022 (enclosed). Additionally, after we received your recent BBB complaint, we
contacted our Fraud Department with a request to re-investigate the account. As indicated in the letter dated
July 22, 2022, the fraud claim was denied. Their investigation confirms all information on the account
verifies to you.

Please accept my sincere apology for any inconvenience you may have experienced in your attempt to
resolve this issue. As customer service is crucial to the success of our business, it is always a concern when
a customer is not satisfied with the level of service we provided. It appears we fell short of our goal to
provide you excellent customer service and we thank you for bringing this to our attention.

Thank you for bringing this matter to our attention and giving us the opportunity to respond. If I may be
of assistance on another matter, please do not hesitate to contact me at the telephone number listed below.

Sincerely,

Joseph G***
Macy's Executive Office
###-###-####
###-###-####

cc: Better Business Bureau
enclosure
Initial Complaint
Date:08/04/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been the victim of identity theft. I recently had a fraudulent credit inquiry from Macys for a Macys credit card

I contacted them to flag the credit application or note it as fraudulent. This was the advice the police department gave me.

The representative I spoke with dismissed my claim and would not assist me.

I need to make sure this account does not get open
Business Response
Date: 08/16/2022
August 16, 2022

***** *****
**** ****** ******
******* ** *****

RE: Better Business Bureau complaint #********

Dear ***** *****:

We are in receipt of your complaint filed with the Better Business Bureau, which was forwarded to Macy’s
Executive Office. As a liaison in this office, I was asked to review and respond to your concerns on behalf
of ********, N.A. (****). I had hoped to speak with you regarding this issue, but was unable to reach you
by phone.

We sincerely regret any inconvenience you may have experienced regarding the credit card application
submitted in your name. As customer service is crucial to the success of our business, it is always a concern
when a customer is not satisfied with the level of service received. It appears that we feel short of our goal to
provide you with excellent customer service and we thank you for bringing this to our attention.

Upon receipt of your complaint, we contacted our Consumer Credit Specialist Department, and the
application was cancelled. We requested that ******* update their credit file and remove the inquiry.
Please allow ******* approximately thirty (30) days to update their files.

In order to further protect yourself from identity theft, we recommend contacting the Credit Bureau to puta
Consumer Alert on your credit report. This will put specific requirements in place for confirming specific
types of credit activity. The numbers of the credit bureaus are as follows: ******* ###-###-####;
******** ###-###-####; ********** ###-###-####.

Thank you for bringing this matter to our attention and giving me the opportunity to respond. If I may be
of further assistance, please do not hesitate to contact me at the telephone number listed below.

Sincerely,

Colleen B*******
Macy's Executive Office
Tollfree: ###-###-####
Direct line: ###-###-####

cc: Better Business Bureau
Customer Answer
Date: 08/19/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** *****
Initial Complaint
Date:08/03/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a fine watch in the Fine jewelry section on May 28th 2022, to be picked up on the following week.

I followed up by text more than 3 times without ever getting an update on my watch.

I showed up in person 10 days later; no update.

I showed up once more in June, no news.

Customer service isn’t able to find the status of my order. Their customer support is incompetent.

The sales representative set up a customer account for us to collect the points; the info she claims to have inserted is deemed invalid by the system.

I suspect they are either banking in the money and taking the points on another account, without ever intending to hand it in to me. It’s has been 3 months and no valuable solution has been proposed from this company.
Business Response
Date: 08/08/2022
Dear *** *****,

We are in receipt of BBB complaint # ******** for *** **** ********. After Numerous attempts by phone and email, we have not had any contact with the referenced customer. We are more than happy to assist the customer should he contact us directly but until such time, we consider this matter closed. Thank you.
Initial Complaint
Date:08/03/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered online. I received all but one item. I called 4 times.
Business Response
Date: 08/04/2022
Dear
******* *****,

I
am addressing this issue on behalf of Macy's Executive Office. Thank you for
your courtesy when we spoke.

Please
accept my sincere apology for any inconvenience you experienced when you didn’t
receive your missing item from order # **********. Thank you for letting us know
that credit has been processed for the item you didn’t receive. As a valued
customer we appreciate your feedback, and hope you continue to shop at Macy’s.

*** *****, thank you for bringing this issue to our awareness and allowing me to
respond. If I can be of further assistance, please do not hesitate to reach
out.

Regards,

Dakota
B*****
Customer Answer
Date: 08/09/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* *****
Initial Complaint
Date:08/03/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a Macy's credit card for years. Recently Macy's closed my card without my permission aand thus plummeted my credit score. I was given no notice that any inactivity for a certain period of time would close my card. I was given no warning. Because Macy's closed my 0 balance credit card they ruined my credit score. I will take legal action unless Macy's restores my card with my previous credit history thus putting my fico score back to where it was.
Business Response
Date: 08/09/2022
08/09/2022
****** ** ********
************************

RE: Better Business Bureau Complaint # ********
Macy’s account ending in **** (closed)

Dear ****** ** ********:

I am in receipt of your complaint filed with the Better Business Bureau (BBB) which was forwarded to Macy’s Executive Office. As a liaison in the Executive Office, I was asked to review and respond to your concerns on behalf of ********, N.A. (****).

I apologize for any inconvenience you may have experienced regarding this matter. Upon receipt of your complaint, I reviewed your account and confirmed that the account ending in **** was closed on May 29, 2022, due to inactivity. An account is considered inactive if a transaction has not occurred in thirty (30) months or greater. ****** policy is to close an account due to inactivity once it is determined that the customer is not using the account. Our experience shows an increased risk of fraud losses associated with inactive accounts. The last transaction on your account was a payment received on November 25, 2019.

As stated in the account’s Credit Card Agreement, we have the right at any time to limit or terminate the use of your account without giving you notice in advance; unless we are required to give you notice by law. Unfortunately, we are unable to comply with your request to reopen the account, as it is not ****** policy to reopen an account once it is closed. If you wish to have a Macy’s account it would be necessary for you to reapply, which can be completed at any register of a Macy’s store or by selecting the “Apply Now” link from our website, www.macys.com.

Thank you for bringing this matter to our attention and giving me the opportunity to respond. If I may be of assistance on another matter, please do not hesitate to contact me at the telephone number below.

Sincerely,

Mande L. W******
Macy's Executive Office
Tollfree: ###-###-####
Direct line: ###-###-####

cc: The Better Business Bureau

Customer Answer
Date: 08/09/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards,

****** ********
Initial Complaint
Date:08/02/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a card member of Macy's since 2019. Macy's has assessed my account more than six late fees in the last couple of months. When I called up customer service they refused to reverse and waive these fees. I have had covid and was extremely sick for a long time. Unfortunately, I cannot endure fees right now. I think it is despicable, horrific and sickening that Macy's won't reverse or waive any of these fees. Also, Macy's decreased my credit limit more than 80% which was despicable, wrong and fraudulent. They are an unethical company and have some questionable business practices. I will be turning this matter over to my attorney unless every late fee is reversed and they reinstate my original credit line.
Business Response
Date: 08/17/2022
August 11, 2022

******* ****
**** ******* ***** *.
******* ** *****

RE: Better Business Bureau Complaint ID #********
Bloomingdale’s Account ending in ****

Dear ******* ****:

We are in receipt of your complaint filed with the Better Business Bureau (BBB), which was forwarded to
Bloomingdale’s Executive Office. As a liaison in the Executive Office, I was asked to review and
respond to your concerns on behalf of ********, N.A. (****).

We sincerely regret any disappointment you may have experienced because of our decision to lower your
credit limit on the above referenced Bloomingdale’s account. Please be assured that the Bank does not
participate in dishonest or deceptive business practices. We have policies and procedures in place to
ensure that we are in compliance with applicable laws.

Our research confirms on July 22, 2022, the credit limit on your account was decreased from $1,000.00 to
$200.00. Our credit decision was based in whole or in part on information obtained from the credit
reporting agencies, and the reason for the decrease was outlined in the letter dated July 23, 2022, (copy
enclosed) which we mailed to you. Therefore, we are unable to comply with your request to reinstate
your previous credit limit; however, at any time you may request to be reviewed for a credit limit increase
by calling Customer Service at the phone number on the back of your Bloomingdale’s credit card.

Please understand that credit reports and credit scores are managed by the credit reporting agencies.
However, you have the right to dispute the accuracy or completeness of the information reported to us,
and if you have any questions regarding the impact our decision to lower your credit limit has made on
your credit score, you may contact the credit reporting agencies directly. You are also entitled to a copy
of your credit report, as detailed in the letter we mailed to you dated July 23, 2022.

As stated in the Credit Card Agreement, we can increase or decrease your credit limit at any time without
giving you notice in advance, unless required by law. By agreeing to these terms, you also give us
permission to investigate your credit history by obtaining consumer reports. Under federal law, we must
determine the applicant's ability to repay credit. This is accomplished by reviewing both internal and
external credit history as it appears on your credit report. Bloomingdale’s credit card accounts are
reviewed on a routine basis to determine if an adjustment to the credit limit is needed. The factors used to
make this determination are the same for all customers.

Thank you for bringing this matter to our attention and giving me the opportunity to respond. If I may be
of assistance on another matter, please do not hesitate to contact me at the telephone number listed below.

Sincerely,

Nadine R*******
Bloomingdale’s Executive Office
Tollfree: ###-###-####
Direct line: ###-###-####

Enclosure

cc: Better Business Bureau

Customer Answer
Date: 08/17/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards,

**** ****
Business Response
Date: 08/19/2022
August 18, 2022

******* ****
**** ******* ***** *.
******* ** *****

RE: Better Business Bureau ID #********
Macy’s Account ending in 6903

Dear ******* ****:

We are in receipt of your complaint filed with the Better Business Bureau (BBB), which was forwarded to Macy’s Executive
Office. As a liaison in the Executive Office, I was asked to review and respond to your concerns on behalf of ********,
N.A. (****). We regret any frustration or inconvenience this matter may have caused.

Upon receipt of your complaint, we reviewed your account and found we previously responded to your concerns in a
response letter dated May 13, 2022. We reviewed your account as well as the responses previously sent regarding this
matter and feel we clearly addressed your concerns. Our position on this matter remains unchanged.

Please know, by using your account, you consented to the terms of the Agreement, which governs the use of this credit
account, and includes your promise to pay for all purchases as well as other charges mentioned in the Agreement including
interest charges and late fees. As stated in the Agreement a late fee is charged to an account when the minimum payment
due is not received on or before the payment due date. Also, if the balance is not paid in full every month, an interest charge
is applied to the account. Our research confirmed the late fees were charged in accordance with the terms of the Agreement.

You stated in your complaint that six late fees were assessed to your account in the last couple of months. However, our
review of your account found the monthly billing statement with the payment due date of May 2, 2022, had a balance of
$336.09 with a required minimum payment of $68.36 for which no payment was received. In accordance with the ****
Credit Card Agreement (Agreement), a late fee of $40.00 was assessed to the account. The monthly billing statement with
the payment due date of June 2, 2022, had a balance of $383.44 with a required minimum payment of $119.71. Although
a payment was received in the amount of $80.00, it was less than the required minimum payment due and in accordance
with the Agreement a late fee of $40.00 was assessed to the account. The monthly billing statement with the payment due
date of July 2, 2022, had a balance of $350.16 with a required minimum payment of $90.43 for which no payment was
received and in accordance with the Agreement a late fee of $40.00 was assessed to the account.

In response to your concerns regarding the decrease of your credit limit, as stated in the Agreement, we can increase or
decrease your credit limit at any time without giving you notice in advance, unless required by law. Under federal law, we
must determine the applicant's ability to repay credit. This is accomplished by reviewing both internal and external history
as they appear on your credit report. A letter dated March 7, 2022, was mailed to you specifically outlining the reasons for
our decision to decrease your credit limit. You have the right to dispute the accuracy or completeness of any such
information with the consumer reporting agency directly.

We regret that you disagree with our business practices. Please be assured that **** does not participate in dishonest or
deceptive business practices. We have policies and procedures in place to ensure that we are in compliance with
applicable laws.

Unfortunately, we are unable to accommodate your request to remove all of the late fees on your account as they were
charged correctly. In addition we are unable to comply with your request to reinstate your previous credit limit; however,
at any time you may request to be reviewed for a credit limit increase by calling Customer Service at the phone number on
the back of your Macy’s credit card.

To assist you with making your payments and avoiding additional fees, you can contact our Client Focus Team at ###-
###-#### to discuss any payment options that may be available to you.

Thank you for bringing this matter to our attention and giving us the opportunity to respond. If we may be of assistance on
another matter, please do not hesitate to contact me at the telephone number listed below

Sincerely,

Nadine R*******
Macy's Executive Office
###-###-####
###-###-####

cc: Better Business Bureau

Customer Answer
Date: 08/19/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards,

**** ****
Initial Complaint
Date:08/02/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a damaged, bad-quality $1000 mattress that I purchased from Macy's. I called multiple times to exchange it on the same delivery day, and Macy's customer service continued to let me schedule an inspector come to my house(the first available is after 24 days) which does not make sense. I told them I could send them the picture so they could easily see the damage. They said, "No, we have to send an inspector". They even blamed me why I didn't refuse to accept it when they delivered. Excuse me? First, I called them on the same delivery day-today. Second, Macy's is responsible for the item quality you sold to me, not me. I didn't expect you loaded a damaged mattress on your delivery truck. Do you mean I have to open everything's bags and boxes in a store before I buy them? I think instead of wasting time someone inspect it, I attached some photos about this obvious issue. You can easily see Cotton coming out from the unsealed left bottom corner and lowering that corner than the whole mattress. If this obvious issue still needs further inspection after 24 days, I don't know what to say. I don't need them come to repair because I bought a new mattress.
Business Response
Date: 08/05/2022
We are in receipt of Better Business Bureau Complaint ID ********.
We have contacted ** ***** and have resolved all matters as expressed in the
complaint. Based on this, we consider the matter closed.
Customer Answer
Date: 08/15/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** **
Good morning BBB,

Thank you for following up with me. This morning I finally received their refund. Please help me to mark "customer accepts the solution".

Thank you again!

*****
Initial Complaint
Date:08/02/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an item online 12/2021
Necklace and Bracelet 18k gold
I never wore these items, I decided to finally take these items out of there original packaging 7/2022 to wear them and they are completely tarnished. So I take the items back to Macys 7/10/22 and the jewelry dept told me it’s past 90 days nothing they can do try wiping it with a rag or call customer service.
I contacted Macys customer service the same day and spoke with a representative who advised he will email me a return label.
I called 7/17/22 to confirm the items were received on 7/15/22 to allow 10 business days to process a credit. I advised I wanted a refund because I will be closing my account. The Representative stated once the credit post to my Macys account they will issue a check.
I called 7/23/22 to check the status I was advised that it’s still being processed.
I called again 7/26/22 to check the status I was advised that it’s still being processed.
I called again 7/28/22.
I called again 7/30/22 and was advised that the credit had not been processed and it will be entered manually and I will have to wait another 10 days. I called back again the same day and spoke with another rep he told me I do not have to wait 10 days only 2 days and he would personally call me on 8/2/22 to set up issuing a check.
I called 8/2/22 and spoke with a supervisor Jen she advised that my return had been rejected 7/22/22 by the warehouse and they will be returning the items back to me. I only had 90 days to return the item.
I informed her that I never wore the items and they have tarnished she stated that it’s not gold but silver plated and will tarnished based on body chemistry.
She advised that I should receive my return by 8/4/22 and proceeded to give me the tracking info. She stated that I was given wrong information. I paid $260 for these items I am requesting a full refund.
Business Response
Date: 08/08/2022
Dear *** *****,

We are in receipt of BBB complaint# ******** for **** ********* ********. We have spoken to the referenced customer and have resolved all matters as expressed in the complaint. Based on this, we consider this matter closed satisfactorily. Thank you.
Initial Complaint
Date:08/02/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 9, 2022 I ordered a dress from Macy’s in the amount of $86.59. Order number ************.
The dress did not fit so I returned it to UPS to be returned to Macy’s. The tracking number for UPS ****************** with the return date of March 17, 2022. To date I still have not received a refund from Macy’s. I’ve spent numerous hours on the phone trying to get my refund. The tracking with UPS shows that I did drop the package off but Macy’s has never received it. I’m asking for a refund in the form of a check from Macy’s. I originally used ****** and had to pay that bill. I do not want a credit with ******.
Business Response
Date: 08/05/2022
Dear *** *****,

We are in receipt of Better Business Bureau Complaint ID ********.
We have contacted *** ***** who was asked to provide additional information on her return to UPS and we have not received a response Based on this, we consider
the matter closed.

Thank you.
Christine W********
Liaison, Omnichannel Executive Office
| Macy's, Inc.
9111 Duke Blvd | Mason, OH 45040
Office: ###-###-####
Customer Answer
Date: 08/05/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below. Macy’s has never attempted to contact me.

Regards,

**** *****
Business Response
Date: 08/11/2022
Dear *** *****,

We are in receipt of Better Business Bureau Complaint ID ********.
We have contacted *** ***** and have resolved all matters as expressed in the
complaint. Based on this, we consider
the matter closed.

Thank you.
Christine W********
Liaison, Omnichannel Executive
Office | Macy's, Inc.
9111 Duke Blvd | Mason, OH 45040
Office: ###-###-####

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Macy's is NOT a BBB Accredited Business.