Business Profile

Department Stores

Macy's

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Complaints

This profile includes complaints for Macy's's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,296 total complaints in the last 3 years.
1,499 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/28/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
*********
didn’t receive 1 shipment in this order including 4 Marvis tooth paste and 1 saint laurent envelope wallet chain
I received the letter and I still couldn’t find the person who signed for the package
Business Response
Date: 08/02/2022
Dear **** ***,

I
am writing you on the behalf of the MACYS Inc / Bloomingdales Executive Office
regarding your recent BBB Complaint. I am truly sorry for the inconvenience you
experienced not receiving your shipment on order # *********. After reviewing
the order it shows credit was issued on July 28th, 2022. Please
allow 3 to 5 business days before seeing your credit back on to your original
form of payment. As a valued customer we appreciate your feedback, and hope you
continue to shop at Macy’s.

Thank
you for bringing this issue to our awareness and allowing me to respond. If I
can be of further assistance, please do not hesitate to reach out.

Regards,

Dakota
B*****
Initial Complaint
Date:07/28/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I opened a Bloomingdale's credit card and made a purchase on 6/29/2022 (order number ********** because there was a promotion going on: open a new Bloomingdale's credit card and get 20% off for the purchase. I read the footnote and there was no mention of product exclusions. However, after I made the purchase, I never received the discount. When I called customer service (JESSE ********), I was told that all infant products were excluded from this discount. I felt it was deceiving because no where had mentioned, in the promotion footnote, or on the product listing pages, that the items I purchased were excluded from the discount. I feel Bloomingdale's just wanted to deceive customers to open their credit cards without giving the promised promotions.

Please refund me the 20% discount of my purchase.
Business Response
Date: 08/12/2022
August 12, 2022
*********** **
************************
RE: Better Business Bureau complaint # ********
Complaint for *********** **
On July 28, 2022, we received a complaint filed with the Better Business Bureau by *********** **.
As a liaison of Macy's Executive Office, I was asked to review and respond on behalf of ********, N.
A. (****)
Contact Date(s) With Customer:
8/11/2022 via email
Complaint Summary:
Customer states they opened a Bloomingdale’s credit card and made a purchase on June 29, 2022,
order***-***-**** because there was a promotion going on-“Open a new Bloomingdale’s credit card
and get 20% off your purchase”. The customer states they read the footnote and there was no mention
of product exclusions. However, after the customer made the purchase, they never received the new
account discount. The customer reached out to customer service and was advised that all of the Infant
Department was excluded from the New Account Discount promotion. Customer stated she felt it was
deceiving because nowhere had it mentioned, in the promotion footnote, or on the product listing
pages, that the items the customer purchased were excluded from the discount. Customer stated she felt
Bloomingdale’s just wanted to deceive customers to open their credit cards without giving the
promised promotions. Customer is asking that we apply the 20% New Account Discount to the
purchases made on June 29, 2022.
Resolution:
I thanked the customer for opening a new Bloomingdale’s account, and for the purchases she made
totaling $463.20. I apologized for the misunderstanding regarding the New Account Discount
exclusions and educated the customer regarding the verbiage in the exclusion list. I advised the
customer that new account discounts of $65.48, $14.23, and $12.92 were applied as a courtesy.
Sincerely,

Cheryl R****
Bloomingdale’s Executive Office
Toll free: ###-###-####
Direct Line: ###-###-####
Initial Complaint
Date:07/28/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Macy's enrolled me in a Credit Protection program with a monthly fee of $99 on Nov. 11, 2010, when I applied for the card. This was done without my knowledge or known consent. This charge has been applied to my account since this date. I became aware of this fee after carefully reviewing my statements and canceled this program on July 25, 2022. I filed a complaint with Macy's and their response is attached below. I did not use this program at all in the 12 years it has been charged to my account because I was not aware of it. So, they did not "protect" me from anything nor was the service used or provided.
Business Response
Date: 08/16/2022
August 10, 2022

****** *****
** ******* *****
**** ***** ** *****

RE: Macy’s account ending ****
Better Business Bureau complaint ID ********

Dear ****** *****:

We are in receipt of your complaint submitted to the Better Business Bureau, which was forwarded to
Macy’s Executive Office. As a liaison in Macy's Executive Office, I was asked to review and respond to
your concerns on behalf of ********, N.A (****).

We understand you were concerned about your enrollment in Credit Protection on the above referenced
account. Credit Protection protects the account in the event you become unemployed, disabled, or in the
event of your death. Our records indicate that you enrolled in the optional plan at the time you applied for
your new Macy’s account on November 11, 2010. Every month there was a balance on your account, the
billing statement included a separate charge for the Credit Protection plan. Periodic communications
regarding your participation in this optional product, including fees and information on how to cancel the
program were issued to the address of record. Reminders were also provided on monthly billing statements
along with the plan administrator’s telephone number. We have no record of these letters being returned to
us as undeliverable.

Please know that ****** policy is to credit all Credit Protection charges if the customer cancels the Credit
Protection program within ninety (90) days of enrollment. Because this cancellation occurred more than
ninety (90) days after enrollment, your Credit Protection charges will not be refunded. Prior to July 25,
2022, we do not have record of you contacting us or disputing in writing to discuss the monthly Credit
Protection charges. Upon receipt of your correspondence, we have confirmed that you have been
successfully de-enrolled from the credit protection and will no longer be charged. Please contact Credit
Protection directly for any further questions or concerns regarding our decision at ###-###-####.

Thank you for bringing this matter to our attention and giving us the opportunity to respond. If I may be of
assistance on another matter, please do not hesitate to contact me at the telephone number listed below.

Sincerely,

James W****
Macy's Executive Office
Tollfree: ###-###-####
Direct line: ###-###-####

Cc; Better Business Bureau
Customer Answer
Date: 08/19/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

* Has the company addressed the issues of this dispute? No

* If not, why? The company signs customers up for this program without their knowledge and then hides under the guise of "the payment was on the statement" and "customers can unenroll at any time." Macys should have NEVER signed me up in the first place. This program is hidden in the application and definitely was not explained at the time of my application. I am a teacher- why would I add $90 additional dollars to my bill each month knowingly? I would not. Over the course of my enrollment, I was charge over $10,000. No rational person would knowingly agree to that. I was a loyal and frequent shopper at Macy's and I was aware of the high interest rate so I did not question my monthly payment amount. This is shameful on the behalf of Macys for doing this to loyal customers.

* If an offer of resolution was made, has the company fulfilled the proposed offer? No offer was made, just an excuse for their actions.
Regards,

****** *****
Initial Complaint
Date:07/27/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a Macy's *** credit card account which the company chose not to renew upon the cards expiration. The company eventually referred the account to a collection attorney *** ******. On March 30, 2022, DSNB filed a lawsuit against me in the State Court of **** County ******* case number *********. On June 24, 2022, DSNB voluntarily dismissed the lawsuit against me. Any refiling of the case the company would be subject to state law regarding refiling of a case specifically O.C.GA. § 9-2-61 and O.C.GA. § 9-11-41. Now that the case has been dismissed DSNB refuses to remove the account from my credit report with the three major credit bureaus. I have written them asking them to remove the account from my credit report and provided them copies of the court dismissal however, they continue to refuse to remove this account from my credit report and reject any documentation or information that I provide them. DSNB is not required by any law or government regulation to report this account to the credit bureaus. DSNB is not prohibited by any law or government regulation from removing this account from my credit report with the three major credit bureaus. The company somewhat acknowledges that it is not required to report and is not prohibited from removing this account from my credit report in its response.
Customer Answer
Date: 08/05/2022
Problem:
I had a Macy's *** credit card account which the company chose not to renew upon the cards expiration. The company eventually referred the account to a collection attorney *** ******. On March 30, 2022, DSNB filed a lawsuit against me in the State Court of **** County ******* case number *********. On June 24, 2022, DSNB voluntarily dismissed the lawsuit against me. Any refiling of the case the company would be subject to state law regarding refiling of a case specifically O.C.G.A. § 9-2-61 and O.C.G.A. § 9-11-41. Now that the case has been dismissed DSNB refuses to remove the account from my credit report with the three major credit bureaus. I have written them asking them to remove the account from my credit report and provided them copies of the court dismissal however, they continue to refuse to remove this account from my credit report and reject any documentation or information that I provide them. DSNB is not required by any law or government regulation to report this account to the credit bureaus. DSNB is not prohibited by any law or government regulation from removing this account from my credit report with the three major credit bureaus. The company somewhat acknowledges that it is not required to report and is not prohibited from removing this account from my credit report in its response.

Desired Resolution:
Correction to a credit report
Business Response
Date: 08/12/2022
August 12, 2022

***** *****
**** ********** *****
********* ** *****

RE: Better Business Bureau ID #********
Macy’s ******** ******* Account ending in **** (closed)

Dear ***** *****:

We are in receipt of your complaint filed with the Better Business Bureau (BBB), which was forwarded to
Macy’s Executive Office. As a liaison in the Executive Office, I was asked to review and respond to your
concerns on behalf of ********, N.A.

I sincerely regret any frustration or concerns you continue to have regarding our reporting of the above-
referenced Macy’s ******** ******* account to the credit reporting agencies. Based on our review of
your account and the previous response letter dated July 22, 2022, which you provided with this
complaint, we feel we have clearly addressed your concerns as it relates to this matter, therefore our
position remains unchanged.

As previously explained, we have the right to limit or terminate the use of your account at any time. A
review of your account found you no longer met the criteria to qualify for the Macy’s ******** *******
card and we were unable to comply with your prior requests to renew the account.

Please know ********, N.A. complies with the rules regarding credit bureau reporting, and as a result we
provided you with a validation of the debt and how the information is reporting for your account.

We also informed you that the Bank, as well as the collection agencies that represent the Bank, complies
with Federal and State laws in our credit practices. A lawsuit dismissal does not clear the debt. The debt is
still owed and will remain on our records and attempts to collect on the debt will continue until the
account has reached the statute of limitations.

It is not ********, N.A.’s policy to remove any delinquency from your credit report, unless it occurred as a
result of a billing dispute or bank error. As a credit provider, we are obligated to report the account
accurately to the credit reporting agencies, whether it is favorable or unfavorable to the customer. After
researching the delinquency on your account, we found the information to be correct therefore, we are
unable to comply with your request to delete the account from your credit report.

For informational purposes, please know a charged off account will remain on a credit report for up to
seven (7) years from the date of the first delinquency which led to the account charging-off, which in your
case was March 21, 2021. At that time, the credit reporting agencies are responsible for removing the
account from your credit report under the Fair Credit Reporting Act.

The above referenced account is currently being handled by *** *****, the outside collection agency
and they can be reached at ###-###-####, should you have any additional questions.

Thank you for bringing this matter to our attention and giving us the opportunity to respond. If I may be
of assistance on another matter, please do not hesitate to contact me at the telephone number listed below.

Sincerely,

Nadine R*******
Macy's Executive Office
Tollfree: ###-###-####
Direct line: ###-###-####

cc: Better Business Bureau
Customer Answer
Date: 08/16/2022
The letter seems to be an almost verbatim copy of the July 22, 2022 Lisa B**** letter.

DSNB seems more interested in responding as quickly as possible just to say it responded. DSNB's response does not all aspects of my complaint. When DSNB dose not agree with anything a customer says or the evidence or documentation the customer provides they seem to ignore and dismiss it.

Discovery was requested however, DSNB never responded to the discovery request. Request for admissions ,which is part of the discovery, were requested but never responded to. Pursuant to ******* law O.C.G.A. § 9-11-36(a)(2) The matter is admitted unless,
within 30 days after service of the request or within such shorter or longer
time as the court may allow, the party to whom the request is directed serves
upon the party requesting the admission a written answer or objection addressed
to the matter, signed by the party or by his attorney. Any matter
admitted under this Code section is conclusively established unless the court,
on motion, permits withdrawal or amendment of the admission O.C.G.A. § 9-11-36
(b). If the Court were to treat the
admissions as admitted, then DSNB would lose the case and it would be dismissed
by the Court. Additionally, if DSNB were to respond to the request for admissions as they have been responding to the **** and our BBB those responses could be construed as evasive and incomplete answers are treated as a failure to answer O.C.G.A. § 9-11-37(3) and if DSNB failed to admit the truth then I can apply to the Court for an order requiring DSNB to pay reasonable expenses incurred in making the proof, including reasonable attorney's fees.

There are laws in ******* governing refiling or renewing a lawsuit that was dismissed voluntarily by the plaintiff. The laws governing refiling or renewing a lawsuit voluntarily dismissed by the plaintiff are O.C.G.A. § 9-2-61 and O.C.G.A. § 9-11-41. If DSNB refiles a lawsuit against me regarding this credit card account and alleged debt and dismisses it again, then a second dismissal will operate as an adjudication upon the merits O.C.G.A. § 9-11-41(a)(3) which is the same as a dismissal with prejudice meaning that the case cannot be refiled.

What DSNB does not realize is that if it refiles this lawsuit against me then I will file an answer that will be amended to include that this will be DSNB's second attempt to sue me over the same account and same alleged debt and that the discovery request would also be refiled. If DSNB fails to respond to the discovery request, DSNB would be subject to a motion to compel pursuant to O.C.G.A. § 9-11-37. If DSNB fails to comply with the court order or motion to compel then DSNB could be subject to sanctions pursuant to O.C.G.A. § 9-11-37. If DSNB dismisses the lawsuit against me a second time regardless of the reason including failure to make discovery then the second dismissal is a dismissal with prejudice meaning the case cannot be refiled O.C.G.A. § 9-11-41(a)(3).

DSNB like to repeat the line that as a credit provider, we are obligated to report the account accurately to the credit reporting agencies. This statement is misleading because creditor are required by law to report accurate information about consumers to credit bureaus however, they are not required to report information about consumers to credit bureaus. DSNB own customer agreement does not require or mandate credit reporting. DSNB’s own customer agreement for the credit card states "We may
report information about your account to credit bureaus. Late payments, missed payments, or other
defaults on your account may be reflected in your credit report. We may report account information in your
name and the names of authorized users. We may also obtain follow-up credit
reports on you. If you think we reported
incorrect information to a credit bureau, write us at the Customer Service
address on the billing statement. We will investigate the matter. We will then tell you if we agree or disagree
with you. If we agree with you, we will contact each credit bureau to which we
reported and request a correction. If we
disagree with you, we will tell you that."
The card agreement states that DSNB can report information about a
consumer and the account to a credit bureau if **** chooses to do so however,
the card agreement does not prohibit DSNB from updating or removing information
about a consumer from a consumer’s credit file. Additionally, the Fair Credit Reporting Act dose not prohibit DSNB from removing the account from my credit report. I even provided proof that ******** (which DSNB is a subsidiary of) removed a **** *** credit card account from my credit report.

The discovery request filed with the court and DSNB never responded to asked specifically about credit reporting. Additionally, in the answer to the lawsuit I requested that

Plaintiff
be required to provide this Court with sworn affidavits under penalties of
perjury pursuant to 18 U.S.C § 1621 and O.C.G.A. § 16-10-70 specifically stating that Defendant’s account
was not renewed and closed by DSNB because DSNB was required to do so by
government regulation and the law and identifying with specificity any and
all/each and every government regulations and or laws (including specific code
sections) Plaintiff is relying upon; specifically stating that DSNB’s (which is
a subsidiary of ********) actions in reviewing Defendant’s Macy’s American
Express credit card account and making the decision to close Defendant’s
account and/or not renew Defendant’s Macy’s ******** ******* credit card
account were not in retaliation to any dispute that Defendant had with ********
and any of its subsidiaries regarding another ******** (including its
subsidiaries) account; specifically stating that DSNB is required by contract,
law, and obligation to report Defendant’s account to the three major credit
bureaus specifically explaining how DSNB is required by contract, the law
(identifying with specificity any and all/each and every government regulations
and or laws including code sections), and obligation to report Defendant’s
Macy’s ******** ******* credit card account to all three credit bureaus;
specifically stating that DSNB is prohibited by contract or law (providing a
certified true and exact copy of any contract/agreement that was provided to
Defendant) that prohibits DSNB from removing Defendant’s Macy’s American
Express credit card account from Defendant’s credit report and from removing Defendant’s Macy’s American
Express credit card account from Defendant’s credit report with the three major
credit bureaus and identifying with specificity any and all/each and every
government regulations and or laws including code sections DSNB claims
prohibits DSNB from removing Defendant’s Macy’s ******** ******* credit card
account from Defendant’s credit report with the three major credit bureaus);
specifically stating that DSNB is not using credit reporting of Defendant’s
account as a debt collection tactic/practice/tool; specifically stating that
DSNB’s continued reporting of Defendant’s Macy’s ******** ******* credit card
account to all three major credit bureaus after the conclusion of this case is
not intended to annoy, intimidate, harass, embarrass, humiliate, and make it
difficult for Defendant to apply for credit or obtain and/or be
extended/offered credit and lower Defendant’s credit worthiness and explaining
in detail the purpose and each and every reason why DSNB will continue to
report Defendant’s account to the three major credit bureaus. DSNB never complied with my request.
If the request for admission is deemed admitted by the court, DSNB fails to respond to any discovery request, DSNB is sanctioned by the court for failing to respond, DSNB files a second dismissal (which is a dismissal with prejudice meaning the case cannot be refiled), or DSNB's claim is dismissed by the court how would DSNB collect the debt? There would be no legal way for DSNB to collect or enforce the debt so what would be the purpose of leaving on the credit report? The only reason for you to keep this on my credit report is to annoy,
harass, intimidate, embarrass, and humiliate me and is nothing more than an
effort to make it difficult for me to apply for and/or obtain credit or to have
to pay a higher interest rate if a creditor decides to extend credit to me.
You state in your response that the account is still being handled by *** ******. Don't you think that *** ****** is taking what I have stated into consideration when evaluating whether or not to refile this case? I am sending a letter to ***** ****** of *** ****** and I including a copy of this complaint and your response for their review.
I would like to have this matter resolved without having to file a formal dispute with the credit bureaus and without having to take legal action against DSNB however, that depends on DSNB's willingness to listen to and understand what I am saying and not just copy and paste previous letters to respond just to say that they responded and to not just say no because of some company policy and that some minion, peon, drone, apparatchik made a decision that this will not be removed from my credit report and that I just have to accept their decision.
I think that a manager should have to respond to this complaint.
Initial Complaint
Date:07/27/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I disputed a charge on my Macy's account on April 16, 2022 that was subsequently removed. The charge occurred the prior month. Before that charge, I had a zero outstanding balance and I still do!

THREE MONTHS LATER on July 18, 2022, Macy's reported me late to the credit bureau for this same transaction!!
This error in their reporting couldn't have come at a worse time as I am in the process of applying for a home loan and their error caused in my credit score to drop almost 100 points resulting in me getting a higher mortgage rate. I have made several attempts to have them expedite their review process but all I've been told is company "policy" says it can take up to 14 business days!!
First off, this is their error! I disputed the charge in a timely manner and now I'm paying the ultimate price because my monthly mortgage amount has gone up significantly because of the ding on my credit score.
I also asked if I can get a letter stating the report was in error and in the process of being corrected and see if the credit bureaus can do something on their end in the interim of their "14-day review period" but Macy's staff all told me "No!! They can't give me a letter." One representative said the most she can do is tell them over the phone but to get all parties on the phone for her to verbally communicate that is impossible. Plus the bureaus need it in writing.
I am at a point where I don't know what else to do. I am looking at paying a higher mortgage because of Macy's incompetence yet no one at Macy's seem to want to take ownership of their error and make things right.

Mind you, I would be ok waiting if I wasn't under the time crunch of applying for a mortgage at the same time! Everyone knows mortgage rates are high and every point counts!!

I have already filed a dispute with *******. I don't know what more I can do to get someone from Macy's to email me a letter and expedite the correction to the bureaus.
Business Response
Date: 08/12/2022
August 12, 2022
***** ******
******************
RE: Better Business Bureau complaint #******** for ***** ******
On July 27, 2022, we received a complaint filed with the Better Business Bureau by ***** ******. As
a liaison of Macy's Executive Office, I was asked to review and respond on behalf of ********, N. A.
(****)
Contact Date(s) With Customer:
8/11/2022 by telephone
8/11/2022 via email
8/12/2022 via email
Complaint Summary:
On April 23, 2022, customer disputed a charge for $2.17 dated December 21, 2021, as fraudulent. The
transaction was deemed fraud and removed from the account. However, the interest charges were not
written off as they should have been during the fraud process. Because of this error, the customer was
being reported late to the credit reporting agencies for February and March 2022. Customer is asking
that the delinquency reported be removed, and expedited updates be provided to the credit reporting
agencies.
Resolution:
The Fraud Department removed the interest charges that were not removed during the fraud clearing
process. On August 2, 2022, we cleared our internal records of any delinquency associated with this
issue, and requested that *******, ******** and ********** update their records and delete any history
of delinquency for the time period of February through March 2022. Customer requested expedited
update to the credit reporting agencies. However, the information has already been provided to the
agencies. A letter was sent to the customer to confirm the requested updates were sent to the credit
reporting agencies. Provided a copy of the credit bureau update letter, and fraud clearing letter to the
customer via email as requested.
Sincerely,

Cheryl R****
Macy's Executive Office
Tollfree: ###-###-####
Direct line: ###-###-####
Customer Answer
Date: 08/12/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

NOT SATISFIED:

1. Macy's reported me late to the credit bureau for $2.17 four months after it occurred for something that was THEIR error not mine!

2. No one ever attempted to call me to try to collect payment for $2.17!!! And they had my cell phone number on file.

3. I have had a zero balance on this account for several months now so it should have been clear to anyone looking at the account that something was wrong yet no research was done to even identify this was an error on their part and they were quick to report me late.

4. Their error dropped my credit score almost 100 points! I had immaculate credit before this!

5. The reason why I've been trying to get this correction expedited was because they reported me late 2 days before my credit was pulled to apply for a mortgage and their error caused me to get a higher mortgage rate that will cost me $15,840 more for the life of my loan. I have proof of this from the mortgage broker!

6. I explained my situation to everyone I spoke to in their Customer Credit Specialist department but they all couldn't care less! Basically told me it's being processed and no one was willing to expedite the process especially due to the financial impact I was experiencing from their error! I explained to them I would have no problem waiting for it to be fixed if I wasn't applying for a loan!

7. That Customer Credit Specialist department at ###-###-#### has been the worst customer service experience I've ever come across- they were sarcastic, rude and showed no empathy for my situation. This was my experience with several employees in that department, Eric, Jamie, Tina. I'll be happy to provide information regarding the times of my calls since they are recorded.

8. In desperation I even took to social media and created a ******* account to post my story in an effort to get someone from Macy's to help. I got the generic messaged to send my info and nothing after that!

9. TODAY, ******* confirmed that they finally got the correction on my account. Not with the help of Macy's- I got the ring around story from them that it was submitted 8/2/22 and it will take the credit bureaus 30 days to update... That is incorrect information!!!

10. ******* confirmed several times that their system will automatically update once notification from the creditor is received and there was no 30-day waiting period on their end.

11. This is evidenced by the fact that I provided a copy of the letter from Macy's to my mortgage broker who got their credit vendor to fix it! Unfortunately, because of the delay I am already locked into the higher mortgage rate.

I am so surprised and disappointed by the way Macy's handled this issue. I have been a Macy's customer for years and after this I refuse to shop there ever again! It's been trial after trial dealing with them!

This has caused me nothing but stress, frustration and anxiety on top of the financial burden their error has now placed on me!

My resolution now is compensation for the increased cost on the life of my mortgage of $15,840 in addition to compensation for my stress and frustration!!

***** ******
Initial Complaint
Date:07/27/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted customer service through chat for an order i didn’t received, order #**********. Was told to open a claim with the carrier and that they will send me a letter
at my mailing address within 3-5 business days,
which will provide me with a copy of the delivery
details and signature review. Once i
receive this letter to call them at the number on
the letter to continue the dispute process. Ups issued the claim saying the package was misdelivered and to contact macys for refund. Now macys is not willing to refund me stating that they have taken some time to review my request for a refund. Understanding that you have not received several other deliveries in the past and have made similar requests previously, we believe there is a problem receiving deliveries at your provided shipping address.
For this reason, your request for a refund has been denied.

This is my first time purchasing and i had never asked for a refund, the address is a freight forwarder (this is where i work) so not sure if other peoples who gets their item shipped there have had same issues delivering to that address. I request a refund for my items i didnt received.
Business Response
Date: 07/28/2022
Dear *** *****,
We are in receipt of Better Business Bureau Complaint ID ********.
We have contacted **** ****** and have resolved all matters as expressed in the
complaint. Based on this, we consider the matter closed. Thank you.

Sincerely,
Alyssa J*****
Liaison, Omnichannel Executive
Office | Macy's, Inc. | Macy's, Inc.
9111 Duke Blvd | Mason, OH 45040
Office: ###-###-#### Fax:
###-###-####
Initial Complaint
Date:07/26/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
15 USC 1681 section 602a states I have the right to privacy.
15 USC 1681 section 604a section 2 also stated that a consumer reporting agency cannot furnish a account without my writing instructions.
15 USC 1692c stated that without the prior consent of the consumer given directly to the debit collector or express permission of the court of competent jurisdiction, a debit collector may not communicate with consumer in connection with the collection of any debt
Business Response
Date: 08/12/2022
August 12, 2022

******** * *****
**** ***** ***** ******
******** ** *****

RE: Better Business Bureau Case #********
Macy’s Account ending in **** (closed)

Dear ******** *****:

We are in receipt of your recent complaint filed with the Better Business Bureau which was forwarded to
Macy’s Executive office. As a liaison in Macy’s Executive Office, I was asked to review and respond to
your concerns on behalf of ********, N.A. (****).

As stated in the **** Credit Card Agreement, we have the right at any time to limit or terminate the use
of your account without giving you notice in advance; unless we are required to give you notice by law.
Upon receipt of the correspondence, we reviewed your account and confirmed it was closed on June 19,
2022, due to inactivity. An account is considered inactive if a transaction has not occurred in thirty (30)
months or greater. ****** policy is to close an account due to inactivity once **** determines the
customer is not using the account. Our experience shows an increased risk of fraud losses associated with
inactive accounts. The last transaction on your account was a payment received on November 22, 2019.
As of the date of this letter the account balance is zero ($0.00).

By using your account, you consented to the terms of the **** Credit Card Agreement, which governs
the use of this credit account, and includes your promise to pay for all purchases as well as other charges
mentioned in the Agreement, including interest charges and late fees. As stated in the **** Credit Card
Agreement, a late fee is charged to an account when the minimum payment due is not received on or before
the payment due Date. Also, if the balance is not paid in full every month, an interest charge is applied to
the account.

Please know that **** does not report an account as delinquent until the required minimum payments
due are missed for two consecutive payment due dates. Our review of your account found that we did not
receive the required minimum payments for January and February 2019, and September and October 2019,
payment due dates resulting in the delinquencies reporting for February 2019 and October 2019.

Monthly billing statements were issued to the address on file for the account. We have no record of the
paper statements being returned to us as undeliverable by the United States Postal Service (USPS).

We are aware you are attempting to improve your credit report by requesting that we modify the payment
history associated with the above-referenced account. Unfortunately, we are unable to accommodate your
request to remove the delinquency from your credit report. It is not ****** policy to remove any
delinquency from your credit report, unless it occurred as a result of a billing dispute or bank error. As a
credit provider, we are obligated to report the account accurately to the credit reporting agencies, whether
it is favorable or unfavorable to the customer.

After researching the delinquency on your account, we found the information to be correct. Our records
indicate payments were not received for the January and February 2019 and September and October 2019
payment due dates: therefore, we are unable to comply with your request to delete the account from your
credit report. If you have documentation of a payment made during the above-mentioned time frames,
please send a copy of the documentation to my attention at the above address. Upon receipt, additional
research will be completed.

Regarding your statement for Macy’s Opt Out/Privacy guidelines, **** may report information about
your account to the credit bureaus. Late payments, missed payments, or other defaults on your account
may be reflected in your credit report.

Because you disagree with the information we have reported, on August 9, 2022, we requested the reporting
agencies to add a note to your credit profile stating the information is “disputed by the consumer". Should
you wish to have the “disputed by the consumer” note removed from your credit profile, it will be necessary
for you to contact us at the address listed above.

Thank you for bringing this matter to our attention and giving us the opportunity to respond. If I may be
of assistance on another matter, please do not hesitate to contact me at the telephone number listed below.

Sincerely,

Jodie H******
Macy's Executive Office
###-###-####
Direct: ###-###-####

cc: Better Business Bureau
Initial Complaint
Date:07/26/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Macy's claims that I have an account with them. I have a 'charge off' on my credit report on the amount of $300. I disputed the matter by mail in May 2022. They responded and agreed to delete the account from my credit report within 30 days (from June 10, 2022), but this did not happen. I look to you to help resolve the matter.
Thank you.
Business Response
Date: 08/11/2022
August 11, 2022

******* ******
**** *** ***** ********* ** *** **
************ ** *****

RE: Better Business Bureau Complaint ID #********
Macy’s account ending in ****

Dear ****** ******:

We are in receipt of your complaint filed with the Better Business Bureau (BBB) which was forwarded to
Macy’s Executive Office. As a liaison in this office, I was asked to review and respond to your concerns
on behalf of ********, N.A. (****). Please accept our apology for any inconvenience you may have
experienced in this matter.

Upon receipt of your complaint, we reviewed the above referenced account and found the account was used
consistently from the time the account was opened on October 26, 2014, until the last payment was received
on March 19, 2018. Due to serious delinquency, the account charged off on January 9, 2017, with a balance
of $300. In an effort to collect the outstanding balance of $300.00, your account was assigned to numerous
outside collection agencies.

Our records show on September 9, 20121, your account was sold to ******* ************ *** an outside
collection agency. At that time, **** ceased reporting the account to the three (3) credit reporting
agencies. Our research confirmed we are no longer reporting the account. If you have documentation to
show the above referenced account is reporting to one of the three (3) credit reporting agencies by ****,
please forward a copy of the documentation to my attention at the above address. Upon receipt, additional
research will be completed. We are unable to verify the accuracy of documentation from a source other
than a credit reporting agency.

Further review of your account confirms that we received correspondence from you in May 2022 requesting
that we delete the account from the credit reporting agencies. We confirmed your request to delete the
reporting of the above-mentioned account was submitted to the credit reporting agencies on June 10, 2022.
If you have any further questions regarding the account or how the collection agency is reporting the
account, please contact ******* ************ ***, by letter at * ******** ***** ***** **** *********,
*********** ***** or by phone at ###-###-####.

Thank you for bringing this matter to our attention and giving us the opportunity to respond. If I may be
of assistance on another matter, please do not hesitate to contact me at the telephone number listed below.

Sincerely,

Joseph G***
Macy's Executive Office
###-###-####
###-###-####

cc: Better Business Bureau
Initial Complaint
Date:07/26/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They have a beauty box subscription that i opened on my cell. You can't cancel on cell, app, tablet, or customer service. Only on PC which the website is stuck in a loop not allowing you to cancel. There are tons of web pages dedicated to people that cannot cancel their subscription.

I just want to cancel my subscription.
Business Response
Date: 07/29/2022
Dear ******* *****:

I am writing you on the behalf of the MACYS Inc /
Bloomingdales Executive Office regarding your recent BBB complaint. I am truly
sorry for the inconvenience you are experiencing while attempting to cancel the
Beauty Box Subscription. Unfortunately we won’t be able to cancel the subscription
on our end but here are steps to cancel it on yours. Please let me know if you
have any questions or concerns I look forward to hearing from you soon.

You can make changes to
your Beauty Box profile by logging into "My Account" and
clicking on "Subscriptions" and can make changes at any time
Note: In the event that
your credit card expires or your shipping/billing address in invalid, we
will send you an email by the first of the month
You must update your
information before the 10th of the month
If you do not update
your information by the 10th of that month, we will automatically cancel
your subscription
Log in to Macys.com on
a PC (cancellations can't be made on a smartphone, tablet, laptop, or
app)
In the upper right
select "My Account."
On the "My
Account" page the "Subscriptions" tile has an option to
cancel the subscription

Regards,

Dakota B*****
Customer Answer
Date: 07/29/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

1. I do not own a PC.

2. I did not need a PC to sign up.

3. I do not need a PC to pay for this subscription.

4. The "need" for a PC to cancel is just a fraudulent way to keep people from canceling.

5. I removed my payment source. If a charge is attempted I will dispute.

6. I gave notice of cancelation on Macy online chat,to Macy customer service on phone, to Macy customer service on Twitter and finally here on BBB.

7. I have given generous and clear notification of my desire to quit this subscription.

Regards,

******* *****

Business Response
Date: 08/04/2022
Dear ******* *****,

I am sorry but unfortunately we do not have access to the subscription database to change subscriptions. You will have to log into Macys.com on a PC. Next on the upper right select "My Account." On the " MY Account" page the "Subscriptions" tile has an option to cancel the subscription. I will provide your feedback to our site team on ways to better the experience. Thank you for your time.

Regards,

Dakota B*****
Initial Complaint
Date:07/26/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Contacted Worrynomore/united before covid to see if I am due a refund on a warranty policy and was told my plan is for 7 years and I need to wait till the end of the warranty to receive a refund. At the time of the purchase and during this phone call, nobody informed me that from the expiration date of the warranty I have 90 days to file a claim. Purchase was 1.13.2015. Warranty expired feb 16,2022. I was told I should have reached out May 17th. The coverage was supposed to be for 7 years. I explained to them that because of covid there should have been an additional grace period as so many companies are implementing because the entire country shut down. United tells me Macy's can make an exception. Macy's telling me United needs to make the exception. Neither company seems to know who has authority to make an exception. Neither one of these companies reached out on or around Feb 2022 to advise me that I am about to lose over $1000 because I need to make a phone call. They need to better their warranty system: 1. At the time of purchase, customers shoudl be properly notified of the 90 day period to file a claim 2. When people call United should emphasize this info incase (as in my case) the Macy's rep so excited to make the sale did NOT properly notify of this deadline. 3. bc of covid, allow a grace period of their deadlines because in all reality they did NOT in fact provide the 7 year csr offered which I am sure is pursuable by legal action. 4. Macy-United need to properly communicate to figure out who has authority to make changes and exceptions to the plan instead of "assuming" and making me hold/call all over the place. Both companies were extremely resistant to allow me to speak to managers. The CSR insisted that I dont speak to a manager - I literally had to "beg" my way to a supervisor. Supervisor William from Worrynomore/United basically told me call Macy's. Neither company can explaincoverage pureconfusion. policy #: *******, *******, *******
Business Response
Date: 07/27/2022
Dear **** *****,
We are in receipt of complaint ID # ******** filed by customer, ****** ******. The customer initially was denied the Give Back after her warranty window ended. We contacted the customer to advise Macy's will send checks to cover that value. At this time, Macy's will consider this matter closed.
Thank You,
Sincerely,
Macy's Executive Office

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