Business Profile

Department Stores

Macy's

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Macy's's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,296 total complaints in the last 3 years.
1,499 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/30/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a jacket from Macys. I attempted to return it with the Macy tags that’s was still attached. I was told that because the tag would not come up in the system that it did not come from Macys. I left and hung the jacket up in my closet still unworn. Recently, I came across the receipt inside the pocket of the jacket proving it was purchased from Macys. I called the 1800 number because the receipt was now very old. After I explained the issue, I was told to go to the Macys store and request manager to complete return. I did so today 7/30. The assistant manager called the store manager on the phone Jill G who refused the return. I’m simply requesting to exchange the item for something else. The receipt value is $62.43. If the original employee didn’t falsely claim the item didn’t come from Macys I could have exchanged a long time ago. I would like someone to reach out to me to assist with this exchange that I have been attempting for far too long at this point. Thank you
Business Response
Date: 08/01/2022
Dear **** ******

We are in receipt of BBB Complaint I* ********. We have spoken to ******* ******t and have resolved all matters as expressed in the complaint. Based on this, we consider the matter closed
satisfactorily. Thank you.
Customer Answer
Date: 08/01/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me.

Regards,

******* *******
Initial Complaint
Date:07/30/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an online order on 7/20. I received an email stating my package was delivered on 7/23 for one of the items, however I never received the package. That issue was fully resolved immediately. The other item in the same order was delivered 7/24 but upon opening it, noticed it was not the item I ordered. It was not even a Bloomingdales item at all. Clearly something fraudulent happened at some point. I called immediately and emailed with details & photos. I was sent a return label and shipped the item back the next day. I was told a replacement was being shipped
which is was not. I called to follow up and a rep confirmed based on the tracking the item was received in the warehouse and I should hear back shortly regarding a replacement shipment. I have called no less than ten times and given different information each time. I paid for an item, was sent something else, shipped it back and Bloomingdales is doing nothing! I pay interest on this card. This morning I received several
emails from a customer service center in another country stating I've been refunded for the Tote which is not the item in question. I responded to each one and even called but none knew what was going on. I asked for a US based representative who would see notes and understand the situation but was told that's not possible. I also continue to receive system generated UPS labels when it's been confirmed that the wallet was returned to the warehouse. I have documented every call and email and it is taking way too much time & energy with no resolution from Bloomingdales. I refuse to pay for something I did not order when I did everything I could immediately upon receiving the package to get this resolved. The customer service is horrendous and no one is taking accountability for anything when this situation should never have happened to begin with. Either someone in the warehouse switched the item or a customer did and no one in the warehouse checked. Still 100% Bloomingdales fault!
Business Response
Date: 08/01/2022
We are in receipt of Better Business Bureau Complaint ID ********. We
have contacted ******* ******** and have resolved all matters as expressed in the complaint.
Based on this, we consider the matter closed.
Customer Answer
Date: 08/02/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* ********
Initial Complaint
Date:07/30/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought an item in 2 sizes, needed to return the size that didn’t fit. I went to the store to return the item and was told the item was “Last Act” and updated return policy states Last Act items are not able to be returned and was told to call Macys.com. I went online, the item is not listed as Last Act online, when added to the cart it still isn’t listed, no return exceptions are noted, and order confirmation email does not state this anywhere as well. Associated I talked to on the phone for Macys.com basically said that is the new policy and that’s that. I advised I will contact the BBB then. See attachments of proof that this is not listed anywhere at the time of purchase. Thank you.
Business Response
Date: 08/11/2022
Dear *** *****,
We are in receipt of BBB Complaint #
********. We have spoken to the referenced customer and have resolved all
matters as expressed in the complaint. Based on this, we consider the matter
closed satisfactorily. Thank you.
Customer Answer
Date: 08/12/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me at this time. I am currently waiting to be credited.

Regards,

******** ******
Initial Complaint
Date:07/30/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On early may 2022. I paid in full my Macy's card. They told me my account was paid in full and no need for more payments. Since this year i have $200 accumulated late fee, and have a balance of 133.56. Only one fee of $40 dollars was removed.The balance is not because i bought anything, is because of late fee that i were hidden after i paid the account in full. This is abbusive. Have $6 dollars of hidden fees and accumulate three months of late fee when i paid in full in May 2022. Please help me
Business Response
Date: 08/17/2022

August 17, 2022

****** ******
*** ** ***** ******* **** **
*** ***** ** *****

RE: Better Business Bureau ID #********
Macy’s Account ending in ****

Dear ****** ******:

We are in receipt of your complaint filed with the Better Business Bureau (BBB), which was forwarded to Macy’s Executive
Office. As a representative in the Executive Office, I was asked to review and respond to your concerns on behalf of
********, N.A. (****). Please accept my sincere apology for any inconvenience you may have experienced as a result of
the matter.

You stated in your complaint, in early May 2022, you paid the Macy’s account in full. However our review of your account
confirmed the monthly billing statement with a payment due date of March 17, 2022, had a balance of $46.38 with a required
minimum payment of $29.00, for which no payment was received. The monthly billing statement with a payment due date
of April 17, 2022, had a balance of $122.29 with a required minimum payment of $62.00, for which no payment was
received. The monthly billing statement with a payment due date of May 17, 2022, had a balance of $164.87 with a required
minimum payment of $106.58. Although you made the minimum payment due of $106.58, there was still a balance left
owing on the account. The monthly billing statement with a payment due date of June 17, 2022, had a balance of $60.47,
with a required minimum payment of $29.00, for which no payment was received. The monthly billing statement with the
payment due date of July 17, 2022, had a balance of $91.47 with a required minimum payment of $61.00 for which no
payment was received.

By using your account, you consented to the terms of the Credit Card Agreement, which governs the use of this credit
account, and includes your promise to pay for all purchases as well as other charges mentioned in the Agreement, including
interest charges and late fees. As stated in the Credit Card Agreement, a late fee is charged to an account when the minimum
payment due is not received on or before the payment due date. Also, if the balance is not paid in full every month, an
interest charge is applied to the account. Additionally, if you have been paying less than the new balance on your account
each month and you then decide to pay your balance in full, you will be charged interest on that balance from the first day
of the billing cycle until the date that your payment is received. This interest is for money loaned to you during that period,
and will appear on the next month’s billing system. As indicated in the Agreement, the minimum interest charge is $2.00.

Although our review found that the late fees and interest were properly charged, on July 22, 2022, we removed the late fees
and interest charges as a customer courtesy. As of the date of this letter your current balance is $11.62.

Unfortunately I was unable to locate the conversation you mentioned took place where you were told the account was paid
in full and there was no need for more payments. We sincerely apologize for any miscommunication that may have occurred
during that conversation.

Thank you for bringing this matter to our attention and giving us the opportunity to respond. If we may be of assistance on
another matter, please do not hesitate to contact me at the telephone number listed below

Sincerely,

Nadine R*******
Macy's Executive Office
###-###-####
###-###-####

cc: Better Business Bureau
Initial Complaint
Date:07/29/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Canceled registry item after offering me a store credit for the exact item three days prior. All in writing all in an email, bloomingdales offering store credit for the item. Three days later Bloomingdales decided to cancel the item and refunded the person who sent the gift. When I called their registry department they disputed this whole exchange despite me having multiple emails from their own department making me this offer. I am entitled for an exact store credit of the amount of the item that was cancelled which was $190 so that I can now repurchase the item. I have called multiple times and went in circles with customer service representatives who don't know anything. I have sent multiple emails to people who keep directing me to the registry department. It's a circus.
Business Response
Date: 08/04/2022
Dear Ms. ******

We are in receipt of Better
Business Bureau Complaint ** ********. We have contacted ******* ********** and
have resolved all matters as expressed
in the complaint. Based on this, we consider the matter closed.

Thank you.
Raynetta N
Liaison, Omnichannel Executive Office | Macy's, Inc.
**** **** ***** | Mason, OH 45040
Office: ************ **** ************
Customer Answer
Date: 08/10/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me.

Regards,

******* **********
Initial Complaint
Date:07/29/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a credit balance at Macy's. I called on 6/15/22 to request a refund. The representative suggested an electronic refund instead of a check, and I agreed to that. I received an electronic refund on 6/17/22. I received my next statement, which now showed a balance due. The activity showed that I was refunded twice, once electronically (6/15), and once by check (6/17). I did not request or receive a refund check. I called Macy's and was told they processed a removal of the balance due and my balance would be zero in 7-10 days. I asked what would happen if the refund wasn't processed before my payment due date and was told not to worry--there would be no fees incurred. I checked my online account on 7/27 and saw a late fee and the incorrect balance still due. I called again. I was told the refund is under investigation. I asked to speak to a supervisor and was told none were available. I called again on 7/28 and was told that I requested 2 refunds. I did not. I did not receive a refund check. After the rep talked to a supervisor, I was told they processed a reversal of the balance due and the late fee, and the balance would show zero on my account the next day. I called again on 7/29 because I was still showing a balance due. I was again told that I requested and received 2 credit refunds; I did not. The rep informed me that they are still trying to find the check (that I never requested or received). I still am showing a balance that I do not owe, and Macy's is not responding appropriately or timely.
Business Response
Date: 08/15/2022
The customer's concerns were reviewed and a stop payment was issued on the refund check was issued. On August 11, 2022, the account was credited for the amount of $197.68 and the balance as of August 15, 2022, is zero ($0.00). Please see text of response below. Thank you.
08/11/2022
****** ** *****
*** * * ******
******** ** *****

Re: Better Business Bureau complaint # ********
Macy’s account ending in ****

On behalf of ********, N.A. (****):

Contact Date with Customer: August 11, 2022

Complaint Summary: BBB Complaint ******** received from the customer. Customer states she called on 6/15/22 to request the credit balance refund on her account. The representative suggested an electronic refund and the customer accepted. On 6/17/22 the customer received the refund. When the customer received her next statement, it showed she now had a balance due. The activity on the statement showed that the refund was processed twice once electronically on 6/15/22 and one by check on 6/17/22. The customer states she did not request or receive a refund check. The customer states she called Macy's and was told they processed a removal of the balance due, and her account would reflect $0.00 in 7-10 business days. The customer asked what would happen if the refund wasn't processed before her due date and she was told not to worry there would be no fees incurred. The customer checked her info online and saw a late fee and the balance was still incorrect. The customer asked to speak with a supervisor and was advised none were available. The customer called again on 7/28/22 and was advised by the associate that she had requested two refunds which she did not. After the associate spoke with a supervisor, she was told they processed a reversal of the balance due and credited the late fee and the balance on her account would be $0.00 the next day. The customer called again 7/29/22 because she was still showing a balance due. The customer was told again that she requested 2 credit balance refunds. The associate advised the customer that we are still trying to find the check which was never requested or received. The account is still showing a balance that she does not owe, and Macy's is not responding appropriately or timely.

Resolution: After a review of the customer’s information, a stop payment on check number ********** was requested on 8/3/22. The stop payment was issued on 8/10/22 and the account was adjusted on 8/11/22 to remove the outstanding balance of $197.68. The customer was advised of the adjustment being done on August 11, 2022. On August 15, 2022, the account reflects a balance of $0.00.

Thomas H******
Macy's Executive Office
###-###-#### Extension *****

cc: **** *****, BBB

Customer Answer
Date: 08/22/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** *****
Initial Complaint
Date:07/29/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
********, *******, **********

****** ****
***** ******** ****
*********, ** *****
07/19/2022
Investigation Request Letter
Date of Birth: **********
SS#: XXX-XX*****
To Whom It May Concern:
I received a copy of my credit report with the intention of trying to improve my credit and take care of my responsibilities and noticed a few accounts that I wanted a little more explanation on. I am not saying they are reporting right or wrong. I am just saying that I am not 100 percent sure if they are. I also read something called the Fair Credit Reporting Act where it said by law, I had rights to challenge anything I am not sure is accurate. Some of the people reporting things on me, I have never heard of which made me write to you all. Are you familiar with something called 15 U.S.C. Sec. 1681i(a)? I heard that if you can’t provide proof, these accounts must be deleted. Well I want these accounts deleted if they are not 100 percent right and correct. So, could you please check on these and get back with me? I saw on a Credit Site and Board where this lawyer said you have 30 days to complete this investigation. Please investigate the following accounts and remove them if anything is missing or not correct on them.

Collection Account: ***** ********
Account Number: ******XXXXXXXX
Please investigate if every piece of information is correct. If not, please remove it from my credit report.

Paid Account/Late Payments: Macy’s / DSNB
Account Number: ******XXXXXXXXX
Please investigate if every piece of information is correct on the reported late payment history. If the late payments are not reporting 100 percent accurate, please remove them from this account and update the account as “paid as agreed” .
I also read where I can get the updated report after you investigate this from the Free Lawyer guy. Could you please send it to me? Also, please let me know who had access to my file as well. I want the investigation outcome to be sent to my address I put on t
Business Response
Date: 08/11/2022
August 11, 2022

****** ****
**** *********** ****
********** ** *****

RE: Better Business Bureau complaint ID ********
Macy’s account ending in **** (Closed)

Dear ****** ****:

We are in receipt of your recent complaint filed with the Better Business Bureau. As a liaison in Macy's
Executive Office, I was asked to review and respond to your concerns on behalf of ********, N.A. We are
unable to address your concerns regarding the other creditors referenced in your complaint.

Our review of your account found the information below is currently reporting for this account.

Open date: October 15, 2003
Last purchase date: November 25, 2016
Last payment date: April 29, 2017
Closed date: November 12, 2019
Balance: $0.00

********, N.A. does not report an account as delinquent until two consecutive payments are missed. Our
review of your account found that we did not receive payments for the July 13, 2016, and August 13, 2016,
payment due dates resulting in the delinquency reported for August 2016. If you have documentation of a
payment made during the above referenced timeframe which was not applied to your account, please
forward proof of the payment to my attention at the above address. Upon receipt, additional research will
be completed. If you would like copies of the relevant billing statements and purchase receipt, please
contact me at the telephone number listed below. The account is accurately reporting as “closed by the
credit grantor” with a zero balance.

It is not ********, N.A.’s policy to remove any delinquency or account from your credit report, unless it
occurred as a result of a billing dispute or bank error. As a credit provider, we are obligated to report the
account accurately to the credit reporting agencies, whether it is favorable or unfavorable to the customer.
After researching your account, we found the information to be correct. Because you previously disagreed
with the information we have reported, on July 18, 2022, we requested the reporting agencies to add a note
to your credit profile stating the information is “disputed by the consumer". Should you wish to have the
“disputed by the consumer” note removed from your credit profile, it will be necessary for you to contact us
at the address listed above.

Thank you for bringing this matter to our attention and giving us the opportunity to respond. If I may be of
assistance on another matter, please do not hesitate to contact me at the telephone number listed below

Sincerely,

James W****
Macy's Executive Office
Tollfree: ###-###-####
Direct line: ###-###-####

cc: Better Business Bureau
Customer Answer
Date: 09/23/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards,

****** ****
Problem:
****** **** ***** ******** **** ********** ** ***** 09/23/2022 To Whom It May Concern: **********, ********, ******* I am contacting you because you claimed to have a reasonable investigation with the furnisher of information and verified the accounts listed below as reporting 100% accurate. However, this account is STILL inaccurate, and your company is STILL continuing to report errors on my credit file, which is causing damage to my credit score. Account name: Macys / **** Account number: ******XXXXXX I have previously requested that you investigate this information and you failed to correct the errors you are reporting on my credit report. Now is not the time to update. I demand that you IMMEDIATELY DELETE this inaccurate information from my credit report. Date of last activity /update is inaccurate DOLA / UPDATE November 2017 …Inaccurate Credit limit is inaccurate. Delete this erroneous information from my credit report immediately and send me an updated report with 5 business days. I have previously requested that you investigate this information and you have failed to correct the errors you are reporting on my credit report. Now is not the time to update, I demand that you IMMEDIATELY DELETE this inaccurate information from my credit report. Thank you, ****** ****

Desired Resolution:
Correction to a credit report
Initial Complaint
Date:07/28/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have made multiple requests via telephone and email to have my personal email account removed from an unknown person's credit card account information with Macy's for nearly two years. I have also gone through their online website to no avail. As recently as today, I placed yet another call expressing my concern of potentional identity theft and sharing of my personal information (as well as the other persons) and was told that they do not know how to fix this issue and were "completely baffled." The call is recorded for your reference. I was placed on hold after being told multiple times that this issue could not be fixed, only to be hung up on by the customer service rep name Alfredo. This is in direct violation of the Fair Credit Reporting Act. I have attached emails and screenshot of my outreach attempts.
Business Response
Date: 09/20/2022
Dear
*** *****,

We
are in receipt of BBB complaint number ********. After reviewing the
information provided the email attached to the account has been removed. With
this being an ongoing issue, I will remain available should anything further be
needed. Based on this we are considering this matter closed. Thank you.
Regards,
Theresa S******
Liaison, Omnichannel Executive Office | Macy's,
Inc.
9111 DUKE BLVD | MASON, OH 45040
Office: ###-###-####
Customer Answer
Date: 09/21/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* *********
Initial Complaint
Date:07/28/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a mattress on their website that stated two free pillows. About two weeks later they finally deliver the mattress and they kept the pillows. Two days after delivery I'm still fighting with their customer service department and they refuse to handle the situation and stated I would need to go to the mattress manufacturer... for pillows they refused to give me. Their service and support is TERRIBLE with no resolution and they have a hands off approach. Safe to say I'll be closing my credit card with them. No wonder why they're closing locations at such a high rate.
Business Response
Date: 07/29/2022
We are in receipt of Better Business Bureau Complaint ID ********. We
have contacted ** ********* and have resolved all matters as expressed in the complaint.
Based on this, we consider the matter closed.
Initial Complaint
Date:07/28/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My daughter and I purchased about 8 pairs of ***** ******** Bermuda shorts on June 24th and June 25th. I have been attempting a return the items I purchased for days and cannot seem to get help from the correct person. I have called the store and called the ###-###-#### and no one is able to help me. I was told I can return the items online. I have been unsuccessful. Macy's have a 30-day return policy and days have lapsed. So, I decided to contact BBB for assistance.
Business Response
Date: 08/01/2022
Dear *** *****,

We are in receipt of Better Business Bureau Complaint ID ********.
We have contacted *** ************* and have resolved all matters as expressed in the
complaint. Based on this, we consider
the matter closed. Thank you.

Sincerely,
Deborah D*****
Liaison, Omnichannel Executive Office | Macy's, Inc. | Macy's,
Inc.
9111 Duke Blvd | Mason, OH 45040
Office: ###-###-####
Customer Answer
Date: 08/10/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** *************
I tried to inform you that the matter has been resolved and received a full refund!! Sorry for the delay

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Macy's is NOT a BBB Accredited Business.