Reviews

This profile includes reviews for Secure Data Recovery Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Secure Data Recovery Services has 28 locations, listed below.

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  Secure Data Recovery Services

  700 Beta Dr Ste 100 Mayfield Village, OH 44143-2378

  
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  Secure Data Recovery Services

  895 McDonald Avenue Brooklyn, NY 11218

  
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  Secure Data Recovery Services

  1300 I St NW Ste 420E Washington, DC 20005

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  Secure Data Recovery

  1800 Frankford Ave Philadelphia, PA 19125

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  Secure Data Recovery Services

  101 N Tryon St Ste 600 Charlotte, NC 28246

  

Review Details

• Review fromFred M

  Date: 03/29/2023

  5 stars
  ************ was so helpful in laying out our options and even though we didn't select any of the packages, he was happy to ship our media back. Excellent service!

• Review fromHeather O

  Date: 03/23/2023

  5 stars
  I was desperate and frustrated with the non-supportive "support" that came with a suddenly-broken external drive, loaded with 17 years of my kids and my memories, work, and creations. Thank God someone on Reddit recommended Secure Data - ****** got in touch with me right away, talked me off the ledge, and set me straight. Super fast work and perfect results. You can't do much better than that.

• Review fromChelsea R

  Date: 03/22/2023

  5 stars
  ****** was an incredible help through my data recovery journey. I went Im not knowing what to expect in any facet and he helped with all my questions and concerns throughout the whole process. The data recovery was very straight forward as my drive didnt have too much damage. Highly recommend data recovery services and ****** to help you through your recovery!

• Review fromJack J

  Date: 03/21/2023

  5 stars
  Faced with an existential business crisis of my own making, I quickly realized that local computer help was not going to be able to recover my data to keep my in business. I luckily found Secure Data Recovery Services and after reading their online information and speaking with their staff member, *******, I believed that this company was on top of its game and that we needed their services immediately. Within 14 hours of my first call with them, they had my hard drive in their hands **** miles away due to their overnight services they provided. They assured me they could get the data off the broken hard drive and they did! Within a business day, the new hard drive with my recovered data was on its way to my location with a 99% recovery rate of my data. The moral of the story is to backup your date frequently but if you are in an emergency circumstance, contact these people especially if your entire business is dependent upon someone getting your data back.

• Review fromFrederick K

  Date: 03/20/2023

  5 stars
  I worked with ********************* and he was just great! Very prompt on the turnaround and all my questions were answered as we went through the process! Highly recommend these guys!

• Review fromKristina G

  Date: 03/16/2023

  5 stars
  These guys are amazing! ********************* was quick to respond to all my questions, and was able to recover all my data, which included more than 100 years of scanned family pictures. I would highly recommend!!

• Review fromMax P

  Date: 03/10/2023

  1 star
  Absolutely disappointed with this company and their service department. Their service department doesnt return phone calls or emails and their technicians do not try every possible step to ensure data recovery.I had a hard drive that broke and used a local company in *******, **. When they could not recover my data, I reached out to Secure Data Recovery and set up a system with the hope that they could recover my data.However, they were unable to. The real reason Im disappointed is because I do not believe Secure Data Recovery took all the steps to recover my data.Secure Data Recovery believed that they did not have the original printed circuit board, but the local *************** said they returned it, but had rewritten the malware on the board. I provided Secure Data Recovery with this information and even a ****** Drive link from the ***************, however, I believe that Secure Data Recovery never used this link, nor did they reach out to me or the original *************** for assistance. If they had used the link, I was never informed at all.Several times, I reached out to *************************** who was handling my case, but he never called me back or returned any emails I sent him.To make matters worse, Secure Data Recovery did not return all of my equipment. I was missing the original case for the hard drive, its USB cable and documented paperwork from the ***************, that I included so Secure Data Recovery would have notes on what to do. When it was eventually returnedafter multiple emailsI was never notified that the missing items had been found and were being returned.All of this is why I believe my data recovery failed, because Secure Data Recovery failed to take every step needed, to think outside the box about what needed to be done, let alone properly communicate with me when needed.

• Review fromHillary Jasper R

  Date: 03/09/2023

  5 stars
  Sadly, my hard drive broke at the absolute worst time. I had to have the whole thing replaced and the business in ******** was unable to retrieve my data. They had to send it out to Secure Data Recovery. Unfortunately, I had just come through a terrible time with an employer and then an unemployment dispute that left me reliant on credit cards to get by. ********************* at Secure Data Recovery was patient with me as I struggled to catch up on my mandatory payments (car, ***********) and waited close to 2 months before I could pay for the service. He checked in now and again but not aggressively, as I feared might happen. I really appreciate that since I was in such a bind. Also, thanks for getting me back my stuff!

• Review fromVal F

  Date: 03/05/2023

  5 stars
  I had lost all hope with my hard drive, I cannot say enough good things about my experience. Professional, very good communication, and super quick turn around. Thank you very much ******* and the whole team, the fee was worth every ***** and I am very grateful!

• Review fromChris B

  Date: 03/01/2023

  5 stars
  **** was an absolute pleasure to work with! Throughout the whole process, he kept us informed and made sure we understood the entire process from beginning to end!