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Business Profile

Insurance Companies

Progressive Corporation

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Progressive Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Progressive Corporation has 210 locations, listed below.

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    Customer Review Ratings

    1.08

    Average of 1,983 Customer Reviews

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    Review Details

    • Mary M.

      Date: 07/25/2022

      My daughter(on her way home from work) hit a tree that had fallen after bad storms in the middle of the night. The police were already on their way when they found my daughter. Progressive is saying this is a collision and not an act of God. The officer said there was absolutely nothing she could have done to avoid it! My claim representative, Briana ********** has been very unresponsive. The accident happened on July 3rd, it is now July 25th and Progressive has not done a single thing so I can get this car fixed!

    • Nathaniel Q

      Date: 07/25/2022

      The company is good a marketing. First off you can not do anything via their app. Anything you want to do other than look at your insurance card and your coverage requires you to go their website. If your record is spotless this might be the company to go for. After they looked up my driving record my quoted rate went from $150 to $250. All from 2 minor speeding tickets and a car accident that involved only myself from 2 years ago. The snapshot can hurt you. Quick accelerations for merging and slowing down at a yellow when the length of the light is questionable will set it off. Additionally my car accident happened right before Covid and was unable to get a car or afford gap insurance so used my dads til I just bought one. Was on his insurance for a while. Since I couldn’t provide proof, they doubled my rates and required back pay. I canceled since my monthly rate was going to be over $400 and with back pay my next payment would be over $700. They still want me to pay the back pay for the 2 months I had coverage despite never filling a claim and said they will turn me over to collections if I don’t

    • Weiyi Y.

      Date: 07/24/2022

      Today, my car broke down and need a tow. I requested roadside assistance from PROGRESSIVE. They dispatched a towing company never show up after 2 hours. Then they re-assigned another towing service you couldn't find on Google map. Every time you check with them they told you 45 minutes away. After 5 hours waiting they gave up and never show up. This is in a big city not some country road.
      I requested the assistance at 3:30 PM, now it's 11:30pm and I am still sitting in my car waiting for them to assign a tow truck.
      What a great experience.

    Progressive Corporation is NOT a BBB Accredited Business.

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