Reviews

This profile includes reviews for Progressive Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Progressive Corporation has 210 locations, listed below.

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  Progressive Corporation

  6300 Wilson Mills Rd Mayfield Vlg, OH 44143-2109

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  Progressive Corporation

  300 N Commons Blvd Box Ohw92 Mayfield Vlg, OH 44143-1589

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  Progressive Corporation

  6085 Parkland Blvd. Cleveland, OH 44124

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  Progressive Insurance Company

  100 Griffin Road, Suite C Portsmouth, NH 03801

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  Progressive Insurance

  185 Plains Rd Ste 300E Milford, CT 06461

Review Details

• Review fromLaura G

  Date: 06/23/2025

  1 star
  Bad support and customer service. I DO NOT recommend this insurance company to anyone! my agent is not helpful at all, never keeps his word and moves at a very slow pace. I am frustrated, it's been exactly a week since we got rear ended and they have not moved a finger yet. I call, and call and never get answers at this time I ended up just crying and very angry. They do not care about their customers at all. I will cancel my policy as soon as I can and will never use them again.

• Review fromSamuel A

  Date: 06/23/2025

  1 star
  After being a Progressive customer for 16year on Auto, I decided to get home insurance through them. Easy, affordable until they ********** sent and inspector that indicated I was not insurable as the inspector said my 2 month old roof 'was warn and requires total replacement' and my garage and barn need to be 'painted'. Progressive just lost all of my business due to this incompetent inspector. If this is the quality of their adjustors, then I want nothing to do with them. I suggest looking at other providers.

• Review fromWade M

  Date: 06/22/2025

  1 star
  Cancelled my policy after stating I was set for renewal, leaving me uninformed on their true intentions AND without insurance thus damaging my ability to receive lower quotes. Totally a scam.

• Review fromTamasha J

  Date: 06/21/2025

  1 star
  I am a new customer - I started with Progressive on 5/2025 and on 5/17/2025 I paid want I understood to my monthly payment to be $314.00. On 6/19/2025 a withdrawal from Progressive $1512.00 was pending on my checking account. And withdraw on 6/20/2025. I call to find out why this was. I was told that they tried reaching via mail for me to sign paper work to exclude the young adults in the home and for PIP. I did receive a copy of my policy with the insurance cards attached. Which is what I expected. I never knew prior to my call that my new policy was an increasingly higher amount to pay. So let me get this straight because I did not e-sign/sign and authorized the policy for a monthly payment of $314.00, Progressive takes it upon themselves to authorize an unauthorized payment of $1512 by me without so much as a courtesy call to inform me of the changes! Then while I am calling and I speak to a representative who can not assist with a refund so I request to speak to a manager who tells me that, the rep told him the issue and that he does not know what I want him to say different. They will not be reversing the withdrawal. Now I call 4 times between 19th and 20th no time have I been explained what the new policy entails and what are the steps to move forward so that this does not happen again, as a matter of fact I was told that my next payment on 7/17 will be $832. I asked that this matter be escalated to corporate leaving my contact information. No one call me back as of today 6/21/2025. This matter has caused me extreme financial stress and hardship, it has left my bank account in the negative rears because only $986 was saved towards my mortgage in the account. They took a difference of $1200 unauthorized by me, because I did not sign paper work. What paper work did I sign to have $1512 withdraw! I am so dissatisfied and I feel Violated and Scammed!
  T. Johnson
  Policy #08223

• Review fromDiem N

  Date: 06/21/2025

  1 star
  Warning – Do NOT Use Progressive!
  Terrible experience. I signed up thinking I’d save money using the Progressive Snapshot program—but it was a huge mistake. The devices didn’t work properly, and instead of helping, Progressive charged me even more for the malfunctioning devices with added cumulative fees.
  When I called customer service for help, the agents (Amina) were extremely rude. They talked over me, lectured me, and made me feel like I was the problem. No respect, no real help—just frustration.
  It’s not worth saving a few bucks upfront if you end up paying more in the long run. I highly recommend avoiding Progressive.
  ---

• Review fromLaura C

  Date: 06/20/2025

  1 star
  3 weeks ago my 2 week old 1st brand new truck was parked and hit by there client. They will not return my calls. Will not help me at all. Told me to call my insurance company! Told me I needed a statement from the driver I got them that they won’t take her statement and will not cover damages at this point. I can go after there clinent on my own.

• Review fromVanessa F

  Date: 06/20/2025

  1 star
  They will not let me leave a zero star review. Progressive , canceled our auto insurance because of a fire near us in Oregon. Suddenly our card didn’t work and they will not renew it because of fire hazard in our area. Note this is auto insurance. How does a fire in the woods affect my car twenty miles away. And they did this without contacting us.

• Review fromrobert g

  Date: 06/20/2025

  1 star
  I have been a loyal customer for over 20 years. I have never made a claim. I'm the only driver of my vehicle in my household. My stepson doesn't even ride in my car he is an adult with his own car and insurance. They added him to my account and sent me an email telling me. I called to remove him and they are only refunding part of my money. I got billed yesterday 6-19-25 today I called to remove him 6-20-25. They are keeping 40.34 dollars. They just lost a customer that pays their premium 2 times a year, never had an accident, and your underwriting told me "well if you feel you need to cancel due to the 40.34 we will send you to cancelation:" Question Progressive what's it cost to obtain a customer? How many people will I be telling about this poor business decision by your company? I can tell you a lot of people. I will never have progressive again ever. You lost a great customer over 40.34 dollars and horrible customer service.

• Review fromAnthony K

  Date: 06/19/2025

  1 star
  They will add drivers to your policy without consent. I have been with them for 15 years and because my son who recently got his driver's license, was added to my policy and I was charged $288 a month. When I called them they said they can do this with people that have the same address. Even though you do not physically add them to your policy. You will have to show them documents of that other person having insurance to get them off your policy. No money will be refunded as they claim its your fault because they sent letters claiming of the new charges and if you don't respond its automatically added. This is robbery and I don't understand how this is legal.

• Review fromDenis M

  Date: 06/19/2025

  1 star
  I am truly disappointed that Progressive will not take care of an issue that one of their customers created. They rear ended my vehicle on the highway, and after it being in the shop for couple of times, the damages were not fixed to the original state that the vehicle was in. The agent Joseph King with Progressive is very unprofessional and will not return calls! It has been a couple of months between the runaround and the vehicle is still not being looked at. Progressive you need to get your things together…..