Complaints

This profile includes complaints for The Connor Group, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The Connor Group, LLC

  10510 Springboro Pk. Miamisburg, OH 45342

  
• 

  The Connor Group, LLC

  10501 Landing Way Miamisburg, OH 45342

  
• 

  The Connor Group, LLC

  5480 Dovetree Blvd Dayton, OH 45439-2162

  
• 

  District At Linworth

  2425 W Dublin Granville Rd Columbus, OH 43235-2708

• 

  The Estates at New Albany

  4701 Rexwood Dr Columbus, OH 43230-1358

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for an apartment but decided not to take it. Paddock at Eastpoint will not refund my money because they say I canceled the application.

  

  Business Response

  Date: 04/19/2024

  Per the attached application acknowledgement form the prospect signed, there is no cancellation clause. The prospect also initialed and agreed that if the application is denied by management, only the administrative fee is refundable. The prospect chose not to move forward, therefore she forfeited her application and administrative fee.

  Customer Answer

  Date: 04/22/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  I am a senior of 81 years old. The leasing manager rushed through the process , I never realized that I was signing a lease, never asked how long a lease I wanted. She did not have proof of income. She phoned me saying when can she get the papers, said she would lose her job, that I WOULD be moving in there and I would like it. Also it would ruin my credit. Basically  she was trying  to bully me into moving forward. I have read in reviews this has happened to others. She said we'll  take your card now, but I was not told the total. Surely a billionaire ,owner of the company,  could afford to refund a person on a fixed income.
  
  Sincere
  
  ***** * *******
  
  ***** * *******

  

  Business Response

  Date: 04/22/2024

  The
  paper work was read to the applicant word by word just like any other applicant. The applicant was not forced to sign or pay for her app and admin. Management cannot stop the application process for her, nor with any applicant. We cannot and will not treat the process any differently regardless of the applicant's age due to Fair Housing laws. This prospect called to cancel application and
  refused to submit proof of income. Her admin or application will not be
  refunded. 

  Customer Answer

  Date: 04/22/2024

  I'm  sure everyword was not read to me. There was a sense of urgency through the entire visit,which should have alerted me. I'm  a very trusting person and overwhelmed  by the process. When is it acceptable  to phone some one and bully them for at least twenty minutes , senior or not.? I worked in retail most of  my working life and have never had such an encounter and spoken to the way I was. This company  has a lot to learn about the way they treat people and to the quality  of people they hire. I suppose they earn their billions on mistreating people. Hope they sleep at night, but that isn't  a problem, I'm  sure. It's  all about the dollar, sad to say. *****  * *******

   

   

  Customer Answer

  Date: 04/22/2024

  Want to thank BBB for trying to help me in this matter. This company is shady, at best on how they operate. I didn't  get the money refunded I need, but I hope they receive  a bad rating so others don't  have the same experience I had. Thanks, ***** * *******

• Initial Complaint

  Date:04/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am renting an apartment at The Alcove at Birkdale Village in Huntersville NC. The property is owned by the Connor Group. Approximately 8 weeks ago I submitted a service request because my refrigerator was dripping water on the inside and filling up the crispers and the entire bottom shelf rendering them unusable. A service tech eventually came and said it was fixed but the very next day more water appears. I am constantly having to dry up the water to keep it from coming out of the unit and damaging the floor and approximately 1/2 of the unit is unusable. Everything I pull out of the refrigerator is saturated in water resulting in a lot of food loss. I have talked to the managers at the complex on multiple occasions with no results. I am told by Lindsay who is in charge of maintenance they are short-handed, their service techs don't have the training to fix it and my request is not an emergency. They make lots of excuses why they haven't even attempted to fix it. I suspect the real reason is I am not renewing my lease that expires on June 20th. I have asked them to release me from the lease early since they refuse to fix the problem and the response from Lindsay is, "we can't, that would be against fair housing laws", which is not true. They simply say we are sorry and will try to get to it. So far, it's been 7 weeks since the tech last visited and no one has attempted to repair it since then. To resolve the matter, I would like to be released from the lease.

  

  Business Response

  Date: 04/18/2024

  This resident's issue was resolved today. The work was completed
  by maintenance techs and no follow up is needed. We will not be changing the lease
  end or move out date.

  Customer Answer

  Date: 04/18/2024

  I concur the techs were at my apartment to look work on the issue.  They defrosted the freezer.  This was also done when the issue first appeared but within two days the water was back in the bottom of the unit.  I do not wish to close this case until I can determine the problem is in fact fixed for good.  I will respond back next week once that has been determined.

  Customer Answer

  Date: 05/07/2024

  They did resolve the issue.

• Initial Complaint

  Date:04/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied to reside at Wyndham lakes Coral Springs to move in on 3/28 I was not able to go in until 3/31 I was never shown my unit only a model once I got there on 3/31 Rigo stated that I needed to sign the lease, pay and set up fpl before being able to be shown the unit. I signed and gave rigo $5800 in money order. upon walking the unit I found it to be nothing like stated, completely unready I was told this is what units typically look like and he had just seen the unit 10 minutes before I got there and too just accept it because this is what units usually look like. I refused and did not get possession of the key, I asked for my funds back understanding that I would loose my application fee or some deposit but instead they are attempting to illegally keep my funds, after I was coerced into signing the lease in order to see the unit: I am requesting a full refund, I have been hung up on numerous times from the company and being refused to get contact from the regional. I explained I was forced to sign before seeing it and never took possession and was told this is a normal for this industry, I have been struggling unable to move into a new home due to my funds being kept illegally, it has been so much discrimination from the very beginning the way I was treated , they called the cops on me for asking for my money back it was extremely dishearting I requesting my full deposit back. They can keep application fees or if there is a cancellation fee. As I tried to take pics of the defaults I was told to stop this is all I was able to get . Window was cracked and broken roaches it was disgusting

  

  Business Response

  Date: 04/05/2024

  This lease holder and her roommate were set to move in on 3/28/24 from out of town and management accommodated them by meeting them on Sunday, March 31st. The apartment was
  ready for move in. The leaseholder refused to take possession of
  the apartment after discussing their concern about cosmetic details on fridge
  and tubs on 3/31. They then agreed to come on Monday 4/1 to pick up keys. On 4/1, the leaseholder showed up at 6:00 Pm demanding to get a refund and refusing to take possession. Management explained that the lease is a legally binding document, and they are responsible
  for the 12-month lease. The additional leaseholder arrived and became hostile and police needed to be called. Once the officer arrived, the apartment was inspected with the leaseholder and
  Management. The police agreed the apartment was ready and stated two
  options to either take possession or get a lawyer involved. Both leaseholders saw a vacant unit
  before move-in.

  Customer Answer

  Date: 04/05/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  Contrary to what has been represented, the unit was not in a move-in ready condition as claimed. When the police officer inspected the premises, it was explicitly stated that they would not deem the unit suitable for their own family. Additionally, upon our initial interaction with Rigo, he acknowledged the issues and assured us that they would be rectified promptly. However, it is evident that the necessary repairs were not completed by the agreed-upon date of April 1, 2024.Furthermore, it is deeply concerning that I was pressured into signing the lease agreement without being given the opportunity to view the unit beforehand. This lack of transparency raises serious questions about the integrity of the leasing process.Given these circumstances, it is clear that the lease agreement has been entered into under false pretenses. Therefore, I demand a full refund of any payments made, including reimbursement for expenses incurred due to this situation.Please be advised that if a resolution is not reached by Monday, 4/8 I will have no choice but to pursue legal action.I expect a prompt and satisfactory response to this matter. Sincerely,
  
  
  
  ****** ********

  

  Business Response

  Date: 04/08/2024

  **** applied first on
  February 27, 2024 and did not meet requirements to get approved. ****** was
  added to the application March 5, 2024 in order to qualify for the apartment .
  Once approved on March 13th, both lease holders came to the
  community to pay their deposit. That same day they toured a townhome that was vacant and ready as management is not required to show the exact unit they will be moving into. The leaseholders were able to see finishes
  and overall look of the apartment. On Sunday, March 31, management completed the walk-through of apartment with the lease holders. The only concerns that were verbalized were stains on the
  tub and that the stainless-steel appliances had minimal wear and tear.   

  Customer Answer

  Date: 04/09/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: The response from the Villas at Wyndham Ham Lakes is inaccurate. The images we provided clearly depict the majority of damages in the unit; they did not show a vacant unit but rather a show unit that was in good condition. However, upon entering the unit, we found it to be in terrible condition, with the sink cracked from underneath and on the verge of bursting at any moment. To dismiss our concerns as nitpicking is unfounded, especially considering Rigo admitted to not inspecting the unit until 10 minutes prior to our arrival on March 31st. During our inspection, he seemed more concerned with preventing us from taking pictures than addressing the issues. He even requested that we wait until April 1st for him to address the problems, only to fail to show up. Our decision not to take possession of the unit and request a full refund has no relation to Tony's approval status. We expect prompt resolution and reimbursement for the misrepresented condition of the unit.
  
  
  
  Sincerely,
  
  
  
  ****** ********

• Initial Complaint

  Date:04/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of my apartment with Greenway at Mallard Creek on February 7th, 2024 leaving a $700.00 deposit I was expecting to have majority of the deposit returned for a couple of reasons. I expected to be charged for two blinds I left damaged because I could not find the sizing for the windows in any store to replace them and the second reason is no one from the office contacted me to do the final walk through nor did I receive any documentation within the 30 day period itemizing charges the reminder of my deposit covered. On March 19th, 2024 I contacted the office about another matter and while I had ***** on the phone I asked her about my deposit. I was informed my deposit was used to pay my final resident billing service bill and the rest was used to cover damages left in the apartment. I informed her during that phone I was waiting on my deposit and was unaware that it had been used to cover anything and the only notices I received were from RBS. She told me she would send an email with the information which included my final bill from RBS, some pictures labeled “damages”, and a screenshot of the final account statement prepared by ***** Harris on February 13th, 2024 which was the first time i became aware of what my deposit was used for. $248.57 of my deposit was used for the RBS bill on 2/16/24 which was not due until 3/1/24. This final account statement was not included with the FINAL RBS bill of $3.57 I received via mail on 02/17/2024 of and upon checking my USPS informed delivery account it was not mailed out to me at all as she is claiming. On March 20th, 2024 I emailed ***** and hand delivered a notice to return my security deposit within 14 days or respond to the notice which she did neither. I was also charged a pet fee of $560 and monthly pet lease fee of $50 even though my lease specifically says it is $350 and $45 per month. According to Article 6. Tenant Security Deposit Act. ***** and Greenway failed to comply with the requirements.

  

  Business Response

  Date: 04/29/2024

  Management sends out a move out procedures email to residents the prior month to their move
  out to help them avoid any move out charges. This email includes an
  informational email, a quick checklist with helpful pointers, and the move out
  inspection checklist with fees if there are move out charges. *** ********
  received this email on 1/22/24.
  
  When a
  resident moves out, management does not contact the resident for a walk through as they take detailed photos of the apartment to support any charges and a resident is
  not required to be there. These photos were shared with *** ******** for her
  apartment. The charges for *** ******** included trash left by the front door,
  items left in the kitchen, spills on the dishwasher, dryer was not cleaned out,
  items left in bathroom #1, a missing shelf in bathroom #2, items left in
  bathroom #2, carpet was not cleaned in either bedroom and was stained, and
  blinds were broken. She was charged the listed minimum charges for General
  cleaning and appliance cleaning. She was also charged for the replacement of
  blinds and the missing closet shelf.
  
  Each
  Resident receives to their forwarding address, a copy of the move out
  checklist, final RBS bill, and the final account statement for the apartment. Management confirmed with our controller that this was sent to *** ******** on
  2/15/24, which included the move out checklist, final RBS bill minus the amount
  processed on the FAS and the FAS. *** ********’ claim as to she only received
  the final RBS bill on 2/17/24 is false as I have confirmed with RBS that no
  bill was sent to *** ********.
  
  Per
  the signed lease, “The deposit will be returned to the Resident within thirty
  (30) days after Resident vacates the Apartment if: (a) the lease term has been
  terminated by both parties; and (b) all monies due Management from Resident
  have been paid; and (c) the Apartment is not damaged and is left in its
  original condition, normal wear and tear expected.” As she still owed monies to
  management, we were unable to return her deposit. From her $700 deposit, after
  move out charges were calculated, she had $245 which was applied the final RBS
  bill, bringing her money still owed to $3.57. Management has taken care of this $3.57
  for *** ******** and her balance is now $0.00.
  
  As for
  the non-refundable pet fee that was paid and monthly pet rent; when Ms.
  Williams signed her initial lease, she did not have a pet. She added a pet
  later during her lease term and the non-refundable pet fee and pet rent was
  increased by that time. *** ******** paid $550 for the non-refundable pet fee
  on 4/24/23 and $55 per month for pet rent each month thereafter as was the
  charges at the time of adding the pet.
  
  Management does not owe any refund to *** ******** as all charges are valid and were explained
  fully to *** ********. 

• Initial Complaint

  Date:03/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 4, 2024, an employee from the Paddock at Eastpoint came into our apartment for a yearly inspection. However, we were never notified that it was also them trying to get us to sign a lease renewal almost 6 months before our actual renewal date. After we repeatedly said that we did not want to sign a renewal lease, and disclosed that I would be relocating due to a job opportunity, they still pressured us to sign the lease renewal under the representation that they had a waitlist for our current apartment and that it would get snatched up very quickly. She did not leave after we kept saying no. They said not to worry about the process, and that they would help us. That was not the case, and when I got that job, we notified them immediately on March 1, 2024 that we would be needing to relocate. When that happened, they said we are on our own and that we are financially responsible until our lease in 2025. After we gave them a letter of termination, they kept telling us that we are not allowed to and that there was no move-out documentation. After trying to reach them via email or phone, we never got any real responses. We let them know that we had cleaned out our apartment and that we had given them 60 days written notice. We offered to pay the remainder of our lease at the end of May. When we sent this email, and said we did not receive any documentation, they replied that they would be going ahead and taking us to collections and that this would hit our credit report. Despite us begging for information on how to make the process as seamless as possible. They failed to return our calls, reschedule our meetings after they cancel saying their busy, and their outright refusal to let us terminate our lease, even though we gave 60 days notice as stated in our lease. They have shown outright unprofessionalism, threats, and scare tactics to get us to do what they want. They must be stopped. So many others have come forward with almost exact same experience.

  

  Business Response

  Date: 04/08/2024

  The residents renewed their lease in January 2024, and have now changed their minds about renewing. We do not have a break lease
  clause; the residents are attempting to give notice and leave and not honor their renewed lease.
  Legal has been in contact with the residents regarding the issue.

• Initial Complaint

  Date:03/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Connor Group will not advise me on how I am supposed to pay my rent. Currently there is no way for me to make rental payments on the apartment I leased from them, as I do not have access to their payment portal. Please inform me how I can pay this remaining balance of $1,250 directly to you and wrap up my tenancy with The Paddock at Eastpoint. Thanks!

  

  Business Response

  Date: 03/22/2024

  The resident can pay via check, but has an ongoing obligation to pay rent until the lease expires. 

  Customer Answer

  Date: 03/22/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I would like to place my remaining balance of $1,250 on a credit card as I am 25 and do not have a checkbook. Additionally, I would like to sign any necessary paperwork regarding the termination of my tenancy. When I asked to complete these two simple tasks at the leasing office yesterday, your staff called the police on me and filed a false report in an effort to slander my character. I was not allowed to sign any move-out paperwork in accordance with my rental agreement. 

  
  Sincerely,
  
  
  
  ******** *******

  

  Business Response

  Date: 03/28/2024

  The resident has been communicated with that upon
  the expiration of his lease, he will no longer have any responsibility or
  obligation regarding our community, presuming that the balance of the current
  lease has been paid in full. This includes any charges assessed at move out.

  Customer Answer

  Date: 03/28/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  The Connor Group continues to question my intelligence in the communication ***** ***** is referring to while offering little resolution. My legal obligations to The Paddock at Eastpoint are officially complete, they refuse to fully acknowledge this fact. The Connor Group denied any requests to take a single payment from me for the past six months, so I have since cashed out on the remaining balance of $1,250 directly to the other tenant on the rental agreement. Any attempts to correct this situation amicably in person with a credit card were met with gaslighting and stonewalling. The other tenant will be fulfilling the terms of the lease and making necessary payments.

  ***** *****, the remaining resident, has agreed multiple times in writing to cover the move-out charges as I vacated the unit October 4, 2023. ***** ***** is responsible for providing The Paddock at Eastpoint with a 60-day notice by April 7, 2024. However, ***** ***** is considering signing a renewal agreement through June 2025. The Connor Group now needs to either provide ***** ***** with a Notice to Vacate or work with him to lock in a new contract before April 7 to avoid potential legal implications on my end if he turns into a "holdover" tenant. He will likely not move out on his own accord or provide a 60-day notice per the rental agreement.

  Regardless of whether or not ***** ***** signs another renewal agreement by April 7, I will need to see written confirmation that I will not be liable for any damages following his official move out. I will not live with the anxiety of a broken rental agreement that has not been properly handled for the next year. Please advise on whether or not you will be terminating ***** *****'s residency, as I do not anticipate he will be approved for the apartment alone. Provide me with written acknowledgment that my commitment to your community is over. This is a time sensitive matter that requires your prompt attention to mitigate my damages which now exceed $5,000.

  Attached is a BBB Complaint in which you allowed a resident out of their renewal agreement with no penalties in accordance with Fair Housing guidelines. This experience has been absolutely exhausting for me. Your staff has demanded I remain liable for an apartment I vacated, but they have provided no accommodations when it comes to appropriate move out documentation or payment methods. I am just passed back and forth between corporate and the property in an endless game of coercive control. I expect a thoughtful and respectful response giving me the closure and professionalism I need in order to close this chapter. Thank you!
  
  
  
  Sincerely,
  
  
  
  ******** *******

• Initial Complaint

  Date:03/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There are a number of concerns involving this company and their practices, specifically at their New Albany Estates property.
  
  1. Their disorganized leasing office: when I was first relocating to Columbus they had me sign a lease for an apartment that was already occupied by another individual. This mistake costs me and my family weeks of turmoil as we could not get my kids enrolled in school because the utilities with that customer and myself had been merged. Secondly, they gave us an incorrect lease following that first mishap. The lease was not the correct amount, the only reason we caught this was because we wanted to terminate the lease. They secretly made the corrections/changes to our lease without consent or us agreeing on anything.
  
  2. There are serious health hazards associated with this complex.
  To name a few:
  - Exposed electrical wire because of missing faceplates on sockets.
  - Birds living and dying inside of HVaC ventilations. We recently had a multiple birds enter through our dry exhaust and die inside the dryer.
  - Dangerously outdated and poorly repaired and reused appliance causing a Fire hazard, after receiving a replacement dryer from the one that killed the birds. The following day the replacement dryer caught fire.
  
  - Sanitary issues with garbage mountains being made at dumpsters and garbage all through the internal walk ways of the complex. Sanitation issues with the tubs/showers being completely brown and dirty on first day of moving in.
  
  - Double payments on “utilities” the company charges each resident for commercial internet but we also have to pay the internet provider by setting up our own internet plans.
  
  We have spoken to the Regional Partner and VP Sal Gracia who offered no help or support. This location is in a prime location for families who want to attend the local school district and they should not have to live like this to ensure their families have that opportunity.

  

  Business Response

  Date: 03/25/2024

  Management has spoken with this resident on the details of their move in, met in person 3/14 at 10 am regarding their dryer. They are sending directions on how to make sure they are only on the bulk Spectrum and not paying for it separately. The resident's wife is going
  to request a refund for her double payments to Spectrum. Management asked the resident over
  the phone for specifics on what we can help him with in his apartment right now
  and this is what he provided:
  
  Blow out vent to dryer
  Install cover on flap to prevent birds entering
  New dryer caught on fire evening 3/13 – inspect and fix
  Washer doesn’t disperse water fully – clothes do not get
  clean/dampened during wash
  AC not working – they brought 3 of their own air
  conditioners after they moved in – asked for reimbursement
  
  The resident requested that management meets with them to look at their bath tub
  to see if it needs “replaced” as it was “filthy” and brown at move in- time will be scheduled for this.
  The resident wants out of his lease early and understands that we
  don’t have a lease break or cancellation policy. 

• Initial Complaint

  Date:03/04/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I stayed at this complex and they falsely sued me for an eviction AFTER I moved out. I moved out of this complex in March 2018 and they filed an eviction for me in May 2018. Although Butler County court ruled in my favor, the company then sold an illegitimate debt of $491 to a debt collector. The court ruled in my favor on August 6, 2018, and McCauly sent the debt to a collector on August 28, 2018. I have been dealing with this dishonest complex for years and am now forced to pay again for a lawyer to sue them. I have attempted unsuccessfully to have this incorrect debt from McCauly Crossing permanently removed from my credit report. The debt is removed and then it reappears from a different company. This is causing me to have difficulties securing housing and it is all due to the dishonest business practices of this company. I need this false debt and collections removed from my credit report. I have attached a copy of the decision from the magistrate, the original affidavit submitted by my lawyer to the court, and a screenshot showing the debt on my credit.

  

  Business Response

  Date: 03/18/2024

  The August 2018 judgment that dismissed the property's claims
  against *** **** for non-payment of rent did not encompass her outstanding
  balance due to Resident Billing Services (RBS) being a separate legal entity.
   The outstanding balance due to RBS was for utilities and services
  associated with her residing at McCauly Crossing, rather than rent itself, so
  we believe that the balance is valid.
  
  To that point however, we acknowledge that it is reasonable for
  an individual to assume that the two debts would be one in the same as they
  were both associated with the defendant residing at the property.  As we
  do not want *** ****'s life to continue to be encumbered, we are willing to
  clear her outstanding debt.  We respectfully request that, given our
  willingness to do so and bring the matter to a close, *** **** withdraw her BBB
  complaint.

  Customer Answer

  Date: 03/18/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ****

• Initial Complaint

  Date:02/20/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied in person with the Manager ***** in the amount of $1,121.45. Six hundred for three adult applicants my daughters and I, 500.00 for the admin fee, and 21.45 for the platform fee. The platform was promised to be reimbursed once the fees are cleared by the bank. We were approved and I paid the security deposit in the amount of 1,529.25 on January 24th. Fifteen hundred for the security deposit and 29.25 for the refundable platform fee. I am a voucher tenant so the property completed the packet and passed the inspection. I called and stopped by multiple times requesting the lease. I spoke with Manager ***** in person on the 29th of January and he assured me that I would receive the lease that evening. I never received the lease so I stopped by to meet with ***** the following day and the Manager ******* informed me that he was no longer employed with the property. Therefore, she would complete the lease and forward it to the housing authority. The caseworker insisted that she attach the appliances to the lease but ******* was very agitated and refused. She refused to honor the signed packet which is a signed agreement between myself, the HACFL, and Wyndham West Villas. In addition she refused to honor the lease signed January 30th. The agreement was for myself and my family to move in on January 31st. Just recently I found out that ***** was still employed with the property and they were dishonest. Once I left the property they informed me that they are going to reimburse us for the security deposit and the admin fee. I did not agree with their decision because I signed the lease and passed the screening. Therefore, I asked to be fully refunded but they declined to reimburse the application fee. I received an even 1500.00 and it is not what we agreed on. Due to the fact under special circumstances application fees are refundable and the admin fee was promised by phone conversation on January 30th. We are owed 1150.70 and now. Please help!

  

  Business Response

  Date: 03/01/2024

  The resident will be refunded the remainder of the amount that is owed to her so she will have a
  full refund.

  Customer Answer

  Date: 03/01/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********.  I find that this resolution of a full refund in the amount of $1,121.45 is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******** ********

• Initial Complaint

  Date:02/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved from NC to FL August 2023.
  I lived at **** ******** ****** **** ** ***** for 3-4 years which is called The Reserve at Cary Park which is owned by The Connor group based in Ohio. I never missed a rent payment. When I moved I owed rent from Sept 2023- Jan -2024.
  They advised me they would try to get the apartment rented so I wouldn’t have to pay any balance left on the lease. They never tried. I took money out of my 401k to pay my balance to get out of the lease. I called and texted the rental office and asked for my security. I spoke to the manger at the property and confirmed he would get back to me. Never did. I called the billing office and that told me I had 0 balance without my security being used. So I should get back my full security. The apt was professionally cleaned out by the same people they use.
  Please look into this and stop these people predatory practices.
  
  Regards,
  **** *******

  

  Business Response

  Date: 03/20/2024

  This former resident signed his lease stating the dates he is legally bound to. There is no lease break policy and the former resident was aware. Management has been in contact with the former resident regarding the final account statement and any charges being taken from his security deposit.

  Customer Answer

  Date: 03/21/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because I have

  been advised 4 weeks ago a credit of 69.00

  would be mailed to my new address which the management has. So I do not have any check in my possession. Please rectify this immediately.
  
  
  
  Sincerely,
  
  
  
  **** *******

  

  Business Response

  Date: 04/23/2024

  This former resident's refund deposit check was mailed 3/25/2024. There is no documented history of a $69 credit.