Complaints

This profile includes complaints for The Connor Group, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The Connor Group, LLC

  10510 Springboro Pk. Miamisburg, OH 45342

  
• 

  River Oaks

  2299 River Oaks Dr Columbus, OH 43228

• 

  1660 Peachtree

  1660 Peachtree St NW Atlanta, GA 30309

• 

  1660 Peachtree

  Atlanta, GA 30329

• 

  1660 Peachtree

  1660 Peachtree St NW Atlanta, GA 30309

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need to leave this apartment and get a refund due to inhalation of mold and the problem has not been resolved at The Villas of Wyndham Lakes in Coral Springs, FL 33076
  I notified The management ******* ******** and the owners of The Connor Group about the mold problem in this apartment back on November 13, 2023, a month after I moved into a unit on Oct 9 2023 ***** ** **** ** ********* ***** ***** ******* ***** at The Villas at Wyndham Lakes. I requested that the mold condition be repaired and cleaned. I sent you the pictures of the mold problem and the health hazard. I waited patiently for a response, but it has been ignored completely. On January 1, 2024, notified them again regarding the mold in the AC unit and the hazard because now we are sick, with fatigue, headaches, breathing problems, excessive thirst, congestion, cough, etc. I also sent the pictures of the mold and a picture of the mold compliance. On Jan 24 I emailed them another letter of Complaint regarding the health or safety of your dwelling. Requested necessary repairs. As of today January 27, after two months of my request no one has come to the attention of these health and safety hazards. They showed up to see the mold and painted the dirty vents but the mold is still not treated in the AC unit. The driveway hazard and the fire sprinkler system are still broken. The windows also have mold and dirt. The bathrooms constantly get mold because is in the air. My son and I have been inhaling mold since we moved here and we are getting sick. The amount of flies and insects that get in through the hole in the ceiling is affecting my sleep, my skin, and my health in general. There are mosquitoes constantly flying in the room from the hole in the ceiling. The No Lease Break Policy is a threat by this company which oversees these hazards and does not take care of the underlying problems. Please see the attached files and letters. I need to leave they Broke the lease. I need help.

  

  Business Response

  Date: 02/09/2024

  Management has been to this resident's unit to check the vents. There was no mold in the vent, but dust. Maintenance had the air ducts cleaned to get the dust out of the
  vents. The "hole in the ceiling" is not a hole, but is the cover plate
  that is attached to the sprinkler head. Management had Century Fire out to inspect
  all homes to make sure they order cover plates and get them replaced. This
  cover plate that is missing does not cause bugs or mosquitoes to come into the
  home. Management recently had all the roofs replaced and during construction, they had 2
  layers of protection down before the tile went on.

• Initial Complaint

  Date:01/22/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tuesday 01/16/2024@ approximately 4:00pm, I made arrangements with someone at the leasing office from district of linworth to view an apartment. Arrived for viewing approximately 5:30, they close at 6, and signed what I was told was an application for the apartment. The very next day, at 7:30am and again at 9:00am approximately 15 hours later, I called and requested that they pull the application, hoping I could get my 500$ back before the application process began, only to be told that I had signed a rental agreement and I was to move in February 1st. I do not want this apartment. I was only getting research on it. She’s saying the only way I can get out of this now is by denial from the underwriters. I told her I did not want to proceed with the underwriting process, and was told if I didn’t submit proof of employment I would be held liable for the term of the lease, so now I feel my only hope is my application is denied. I don’t even know the term of the lease. I strongly expressed I did not want this apartment and I can’t afford this place.

  

  Business Response

  Date: 01/23/2024

  Prospect came in, toured, and closed. He paid his
  application fee, admin fee, filled out his lease, filled out his application,
  application acknowledgment form and his utilities addendum. The next morning,
  he called to try and cancel, and management explained that he can’t cancel per his signed application acknowledgement form. He told me
  he was not going to send me any of his information. The property manager explained that he would
  be held to his lease and that we need for him to provide the items he already
  told us he would, and we would complete his credit underwriting. He said that
  he understood that he signed all the paperwork but that it had been less than
  15 hours he wanted to cancel. Management told him that he signed multiple documents
  stating that he knew he was going into a legal binding contract with us.  

  Customer Answer

  Date: 01/24/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  it was not worded to me as a legal binding contract until the next day when I wanted to cancel. The night I toured and applied, that’s all I thought and was told that I had done. There is an entire Facebook page with 2k+ members discussing the shady practices of the Connor group in this and other owned location. I wish I had seen it and your 1 star BBB rating before applying. I want nothing to do with this apartment complex. If there’s such a long wait list, why would you want a tenant that immediately wanted to pull what they thought and were told was just an application and try to force them into a lease that they cannot afford? You people are monsters. You’re a multibillion dollar corporation taking advantage of broke people. 
  
  
  
  Sincerely,
  
  
  
  ****** *******

• Initial Complaint

  Date:01/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to seek your assistance in resolving a pressing issue with the Connor Group (Arbors of Anderson) concerning the misrepresentation of property amenities and the subsequent refusal to address critical issues, leading us to request the termination of our lease.
  
  On August 12th, during our apartment tour with Leasing Agent ****** ******** we were assured that the 1 BR apartment we viewed would be identical to the unit we would lease. Despite executing a 1-year lease and paying an application fee of $610.68 and a deposit of $1222.38, we discovered significant discrepancies upon our arrival in Cincinnati. The assigned apartment not only had carpeting instead of the promised hardwood floors but also exhibited a code violation with the front door obstructed by the kitchen counter.
  
  Despite documenting these issues during the move-in inspection and multiple requests for resolution, both concerns remain unaddressed. The outdated carpet poses health risks for my son, who suffers from allergies to dust (ADA issue), and the blocked front door constitutes a fire code violation.
  
  Citing Ohio Tenant-Landlord Law, we formally request the termination of our lease under health and safety provisions, as over 30 days have elapsed since reporting these issues (COHHIO).
  
  In light of the Connor Group's refusal to cooperate and considering their history of unethical practices, as evident in Better Business Bureau complaints (*****************************************************************************************************************, we vacated the unit on January 12th, ensuring it was 'make-ready.'
  
  On January 10th, we emailed our request for lease termination effective 1/31/2024 and a refund of our deposit due to the issues mentioned. Unfortunately, this request was denied by General Counsel **** ******** on January 13th (See Attached).
  
  I kindly seek your urgent assistance in facilitating a resolution to this matter.

  

  Business Response

  Date: 01/29/2024

  This resident has an attorney and has been in contact with our General Counsil. They have been informed that management does not have a lease break clause and will not be terminating the lease early.

• Initial Complaint

  Date:01/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my deep concern/dissatisfaction w/ the handling of my security deposit following the termination of my lease at ** ********* ****** *** ***** ******** ** *****. After several longstanding issues that have persisted during my tenure as a tenant & despite my attempts to communicate and resolve these matters amicably, I have encountered numerous obstacles and a lack of responsiveness from property management. I believe it is necessary to formalize my concerns in writing.
  It has come to my attention that the management's actions are in violation of Georgia landlord-tenant laws, specifically regarding charges for repairs or replacements due to normal wear and tear. As stipulated by GA law (O.C.G.A. § 44-7-30 to § 44-7-37), landlords are prohibited from charging tenants for repairs or replacements caused by normal wear and tear. This includes, but is not limited to, carpet, paint, window coverings, and dishwashers. These provisions are in place to protect the rights of tenants and ensure fair and lawful treatment.
  Despite the clear legal framework, I was advised my deposit was being forwarded to my forwarding address and I have not received the return of my security deposit within the required timeframe because they are not returning it. Moreover, I have been made aware that deductions are being considered for items such as carpet replacement, which, under Georgia law, should be deemed normal wear and tear and not subject to tenant charges. Ashley walked through my apartment in June 2023 and saw it was very maintained. I returned the keys, and the manager did not do work through, but I showed her the attached pics that it was clean and ready to turn back over to them.
  I request an immediate review of the situation and adherence to Georgia's landlord-tenant laws. I expect the return of my security deposit in full, as the items being cited for deductions fall within the category of normal wear and tear.
  
  Heating and Air Conditioning Issues: The persistent problems with the heating and air conditioning systems in my unit have been a major source of inconvenience. Despite reporting these issues on multiple occasions, there has been no meaningful resolution. This has led to costly electric bills, discomfort and at times, even health concerns during extreme weather conditions.
  Heater Refund Discrepancy: I submitted the receipt for the heater purchase as per your request, anticipating a timely reimbursement. I have yet to receive any confirmation or refund.
  Deposit Refund Delays: After residing at the property for seven years, I vacated the premises on 11/28/2023. As stipulated in our lease agreement, I expected the return of my security deposit within the GA-specific timeframe 30 days and if a landlord cannot return the agreed-upon funds to the tenant within 30 days, then they may be forced to pay up to three times the security deposit value. ALSO, I paid the last rent and utilities on 11/3 and still being billed. Cease and desist billing me. I OWE NOTHING!!! YOU OWE ME
  This has not occurred, I need my 3xs security deposit and the lack of communication on this matter is deeply concerning.
  
  I understand that property management involves challenges, but the persistent neglect of these issues is unacceptable. I request immediate attention to these matters to avoid further escalation. If necessary, I am prepared to seek legal advice to protect my rights as a tenant.
  
  Please provide my funds and a written response within a reasonable timeframe, e.g., 72 hours days outlining the actions you will take to address each of these concerns. Failure to do so will leave me with no choice but to pursue legal remedies to protect my rights as a tenant. I believe in an amicable resolution to these issues and hope we can reach a satisfactory outcome promptly.

  

  Business Response

  Date: 01/12/2024

  This former resident was charged with carpet replacement due to the damages being far beyond the state of "wear and tear" per the attached photos. She did not receive her security deposit refund in the 30 day time frame as she is not due one. She owes $500 for the damages in the unit.

  She is receiving RBS bills due to utility fees always being billed in arrears since they are based off usage. The fees she was charged in December were accounting for her usage in the unit for her last month of November and is still due.

  Customer Answer

  Date: 01/15/2024

  
  
  Complaint: ********
  
  I hope this message finds you well. I am writing to address the recent communication regarding the refund of my security deposit. I appreciate your prompt response, but I must express my disagreement with the assertion that wear and tear charges are applicable in my case.
  As per Georgia law (O.C.G.A. § 44-7-30 to § 44-7-37), landlords are prohibited from charging tenants for repairs or replacements caused by normal wear and tear. This encompasses various aspects, including but not limited to carpet, paint, window coverings, and dishwashers.
  I want to clarify that I do not accept the response stating that I owe for wear and tear. I believe this goes against the provisions outlined in the aforementioned Georgia statutes. I kindly request a thorough review of the situation, taking into account the legal restrictions on charging tenants for normal wear and tear.
  If the deposit is not refunded in accordance with the law, I may have no choice but to pursue legal actions to address this matter. I believe in an amicable resolution and hope we can find a solution without resorting to legal proceedings.
  
  PLEASE ALSO NOTE THE FOLLOWING

  IT'S NONSENSE. I LIVED THERE FOR 7 YEARS.  THE CARPET WAS OLD AND USED PRIOR TO ME MOVING IN.  THE DARKNESS ON THE CARPET IS FROM THE DUST THAT SETTLES FROM THE CEILING FAN.  IT NORMAL WEAR AND TEAR THAT CAN BE CLEANED THERE IS NO DAMAGE TO CARPET.  THEY ADDED PICS OF LAUNDRY ROOM WHICH NOTHING IS WRONG AND NORMAL 7 YEARS LIVING, WALLS OF PIC FRAMES ETC. WHICH ADDS INSULT TO INJURY BECAUSE I FOUND THEIR HAND TRUCK THAT MANAGER SAID WAS MISSING AND ADVISED I SAW IT THE NIGHT THAT SEVERAL CARS WERE BROKEN INTO AND SECURED IT FOR HER.  

  Since you are piss poor landlord PLEASE NOTE According to Georgia landlord-tenant laws and the Federal Fair Housing Act, tenants have the legal right to proper housing, meaning that they must be able to live in a rental unit in good conditions. On the other hand, all tenants in Georgia have the legal right to receive fair treatment from their landlord. YOU HAVE BEEN IN BREACH OF CONTRACT due you the landlord's failure to repair may be a breach of the duty to keep the unit in good repair and amount to a 'constructive eviction,' which means you do not have to pay rent.  If the landlord fails to provide these repairs in a reasonable amount of time, the tenant may seek legal advice and compensation for the damage. IN WHICH YOU FAILED TO DO AND PROVIDE. ADDITIONAL TO THE DEPOSIT HEATER REIMBURSEMENT COMPENSATE FOR ALL rent owe due IN THE AMOUNT OF $30,000.00 to broken HVAC &  HEATER.  I appreciate your attention to this matter and look forward to a prompt resolution
  
  
  
  Sincerely,
  
  
  
  ******** *******

  

  Business Response

  Date: 02/06/2024

  This resident is not being charged for wear and tear, but extensive damages shown in the attached photos. Management abides by all Fair Housing Laws and will hold the former resident accountable for the damages to the carpet the way they would any resident. 

• Initial Complaint

  Date:12/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Paddock East point leasing office and they called her group experience is a Ponzi scheme scam… my time living there has been a less than luxury living experience, I was harassed and threatened for rent while I was begging for my amenities and things inside the apartment to be fixed to be useable. I was threatened and basically made fun of for wanting things to work when i pay just a high amount to live somewhere. I have evidence where things are not fixed in my safety and health are at risk.

  

  Business Response

  Date: 01/02/2024

  This resident is under Eviction for
  nonpayment for rent. She owes rent for December as well as January at this time. The resident has asked more than once if we can take a partial
  payment and it has been explained to her multiple times that it cannot. 
  
  This resident also has an unauthorized person
  living in her apartment that has not completed an application or paid an
  application fee to be approved as an occupant. 
  Management has received multiple complaints regarding the marijuana odor from this resident's unit. This is a violation of our community policy.

  The resident has broken the door jam to
  the front door. She lost her keys and the broke the door getting in. Management will not repair until the damage of the door has been paid for.
  
  She sets unauthorized trash out daily and has been notified that management will fine her for doing so.

• Initial Complaint

  Date:11/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As I was doing the walkthrough on 8/7/23 with Kat prior to move in, we noticed 2 major issues at hand.
  1. the kitchen sink faucet was missing a handle and inoperable.
  2. the freezer had a patch of mold inside of it.
  
  Issue 1 was not addressed until we had to call for emergency maintenance due to the kitchen sink disposal clogging a months later on 9/5/23
  Issue 2 was never addressed and I had to clean the freezer myself.
  
  My biggest concern of all: I signed the lease and there was mention of a $200 pet deposit fee. I had no issue with $200. However, the leasing office later informed me over the phone while I was at work that they had "forgotten" to charge me for the pet deposit fee at move in and that I now owed them $700 for the pet deposit fee. I asked them to double check that was the correct amount and they said yes. I was distracted at work and took their word for it and paid it over the phone immediately. I then checked my lease agreement when I got home and saw that the original amount mentioned was still only $200.
  
  I brought this issue up to them and then they showed me the paper copy of my lease that had $700 penned into the pet deposit fee owed where there originally was nothing. This is my issue. They penned in $700 AFTER I signed my lease and then fooled me into paying it. They never gave me a copy of the signed lease after moving in and I allege that that is their loophole in penning it in and them tricking me into paying this amount. I would have never signed the lease had I known it was $700 for a pet deposit fee.
  
  I'm here from Chicago, a relatively higher cost of living area, and the highest pet deposit fees I've seen there were around $250-300. There's absolutely no way I would have not only missed the $700 had it been on there initially, but then to also SEE that and AGREE to pay that amount. That is ludicrous. This apartment complex is an absolute scam and they have predatorial practices. Please review this business. Thank you.

  

  Business Response

  Date: 11/08/2023

  This resident did not disclose that he owned a dog until the day he moved in. He does not have a fee listed in his application acknowledgement form or lease agreement because management was not informed that he owned a dog during the application and leasing process. On the day of move in, the leasing office printed the incorrect welcome packet with the $200 fee. The property manager offered to look into crediting the resident's account for the $500, however the resident informed management that the dog is an ESA. Management informed the resident that they can register the dog as an ESA for the unit as long as they have the correct paperwork. The resident's girlfriend told the property manager that even though the dog wears the ESA vest, they do not have the proper paperwork for the ESA registration.

• Initial Complaint

  Date:11/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This apartment complex has kept all of my deposit money even though they acknowledge they owe me money. I moved out 6-21-23 and they keep telling me my check is in the mail. They first told me they had a wrong address but that was several months ago. Even after supposedly fixing my address a few months ago they still haven’t sent me my refund. I have called their headquarters The Conner Group in Ohio but they are giving me the run around and have told me in several occasions that my check has been issued but it hasn’t. I finally told them to send it to the apartment complex I was renting from and I would pick it up and of course they said they would but I still haven’t received it. It has been 5 months that they have refused to give me back my refund that they acknowledge they owe so now my next step will be small claims court and filing a complaint with the attorney general in Kentucky. I know they are doing this to a lot of people because one of the employees slipped and said I wasn’t the only one waiting for a refund. Also they are deducting money for current cable and other fees when I didn’t live there and also didn’t prorate the amount for leaving on the 21st they just charged me the whole month then deducted $75 for “damages” there were no damages at all and the apartment was clean.

  

  Business Response

  Date: 11/07/2023

  This former resident’s refund check was sent to
  the original forwarding address provided and sent back to the central support
  office. We have not refused the resident her refund. The check was resent to
  the property instead per the former resident’s request. The resident reached out
  11/6 to inform that she will be stopping by the office to pick up. The resident
  then called and confirmed that she had picked up her check from the property
  leasing office. All utilities are billed in arrears. Residents are charged for usage
  of utilities for the month on the first of the following month. The resident
  did not pay for her final utility bill due in July that was for the period that
  she was a resident in June, therefore it was taken out of her security deposit. She
  was also issued a credit in June to reflect the correct amount due for the
  prorated rent.

• Initial Complaint

  Date:11/01/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I signed my lease I was lied to by ***** about the cost of the pet deposit. She initially said $600 but when I came to sign it was $800. I had no choice but to pay the $800. However, on my lease I have two different numbers. I moved into my apartment only for there to be multiple issues immediately. It took two weeks and a google review to get any response. I am continually lied about the trash situation and how awful it is. I pay $85 a month for the complex to continually be covered in trash. I have had to call the health department twice already. Since we pay a common electrical bill, I have asked for my door light to be fixed and that has yet to happen. Which I also find as a safety issue because I can never see the lock to my door. My dogs have recently become ESA and ***** is refusing to create a new lease reflecting the change in pet rent, more so she is refusing to issue a prorated refund of the pet deposit which is an action apart of fair housing laws. I understand the lease says non-refundable but I no longer have pets, and per federal law I cannot be charged extra for having ESA and the practice is to issue a prorated deposit refund.

  

  Business Response

  Date: 11/20/2023

  As the resident accurately states, when she moved into the
  property she had two pets, and as such she was charged a non-refundable pet
  fee. Whether or not the resident has pets now, is irrelevant when considering
  whether or not she was rightfully charged a pet fee when she moved in.
  Further, the variance on *** *********** lease between $600
  and $800 is not nefarious, rather it reflects that the pet fee is dependent
  upon whether a resident has one or two pets.
  Condition of the Property/Apartment
  The property has no municipal violations and management has no open work orders for her
  home. 

  Customer Answer

  Date: 11/20/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I have multiple correspondences declaring I had two pets and on my lease it shows $600, I was told I would be denied my apartment if I didn’t pay the $800. More so, if you read my lease, it states pet rent is $60 for one pet, $80 for two. It is denoted right next to the line that states I will $80, that my deposit is $600. This was after ***** and ***** apologized for their error and admitted fault. 

  
  I have multiple work orders that have not been satisfied. They were closed after a person stopped by just to look. I have followed up multiple times. This property has multiple complaints after speaking with the health department, they are currently tracking all of them to lodge a larger complaint. I know multiple other residences that have also lodged complaints. 
  

  
  
  
  Sincerely,
  
  
  
  **** *********

  

  Business Response

  Date: 11/22/2023

  Please see the attached paperwork the resident signed at move in. She had 2 pets, charge monthly is $80 and a onetime
  non-refundable fee of $800, She signed the application acknowledgement form
  first and second signed the lease and on
  move in day she signed the pet agreement. The Lease, as she has noted was
  marked $ 600 rather than 800, which has been explained to her was a
  mistake. 
  
  Currently the has no open
  work orders. The property manager spoke to her last on Oct 6th and the resident had thanked her for
  getting her request done.

  Customer Answer

  Date: 11/27/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  Legally, my lease has not been followed on multiple occasions, including ***** and ***** both accepted fault. I was told I would be denied access to my apartment if I did not pay the $800 and none of my deposits already paid would be refundable and I would be responsible for the rest of my lease. Legally, the lease I signed was not followed and employees of the Connor group admitted fault on behalf of the Connor group. More so, I was harassed by ****** to not follow the lease again and pay my over the phone, which if you read the lease is a violation of the agreement between myself and the Connor group. Behavior by employees on behalf the Connor group is clearly at discretion of the individual, not based on the legal agreement between myself and the Connor group as stated in the lease. 
  

  Additionally, I have stopped in multiple times asking for a new lease to reflect the ESA changes to which nothing has been provided and my current rent balance does not reflect. Despite the sales girls telling me I’m wrong. ***** has continually harassed me at the poor google review to the point I have blocked her in my phone. 
  

  Again, none of my work orders have been fulfilled. They were clearly closed after a person just stopped by to check it out. 

  
  Sincerely,
  
  
  
  **** *********

  

  Business Response

  Date: 01/03/2024

  The resident has not been charged pet rent since providing documentation to management for her ESA dogs. The nonrefundable feel will still stand as a nonrefundable fee per the agreement that the resident signed.

• Initial Complaint

  Date:10/30/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business harassed my husband to sign another 1 year lease to remain a tenant at the property in Mason Ohio. At the time we were in a 6 month lease we signed with the previous property manager due to us insisting on moving and did not care to sign another 1 year lease. That manger allowed us to sign a 6 month lease. Which he was fired shortly after for Sexual Harassment This business switches manager ever 8 months or sooner. They harassed us every other day, even during the day when I was working from home. They would come banging on the door to speak to us, while my husband was at work. Although they were aware that I worked from home and my husband worked during the day. Then after I would get off from work they insisted on coming back banging on our door to speak to my husband trying to force him to sign a new lease. Until they forced him to sign, by threatening to impose a 300.00 increase, my husband explained our situation to them each and every time they call our phone and or just showing up at our door. I refused to sign the lease and never did. The six month lease is up this month (October). We informed them that we would be vacating the property in 60 days. Each year since we have been here they would start harassing us 4 months in advance to resign our lease, stating that they were locking us in with a special rate. The first year we went from $999.00 to 1299.00, and every year after that if we would not resign they would threaten us with a $300.00 increase. But regardless the rent was going to increase 150.00. We have rented here for 5 years too long! This business needs to be reported. I called to speak to the regional manager and left numerous messages and never once received any return calls. I asked the Conner Group Management office why the regional manager would not return my calls they advised me that he listen to the message and at his discretion decided if he would address the problems or advised the proper Managers to handle them.

  

  Business Response

  Date: 11/13/2023

  Management meets with residents upwards of 90 days before their notice to vacate is
  due. This allows the opportunity to offer them a chance to renew their lease at the best
  rate possible. Management respectfully keeps in contact with residents throughout
  the next 90 days if they do not sign. This is to keep them informed of any rate
  increases the market is seeing, and to ensure that management is fair and equal to all
  residents. These communications are documented and monitored throughout the
  process. 
  This resident waited until the day his 60-day notice was due before renewing his lease. He hadn’t made a final decision and needed to provide with one or
  the other. He chose to stay rather than providing a notice to vacate on his
  lease expiration date. 

  Customer Answer

  Date: 11/14/2023

  
  
  Complaint: ********

  I am rejecting this response because:our complaint is due to the managements constant pressure for us to sign a new lease. Here is the problem around April 2022 the manager came to our resident and we signed a 6 month lease. He understood that we were planing on moving by October 2023. When yet again new management took over they harassed us daily to resign our lease for
  2024. They harassed and almost threatened my husband into signing a year lease. I never signed any new documents due to the fact we were still holding up to the 6 months lease that myself and my husband signed. We have submitted our 60 days notice. We would like to have that signed document that only has one signature to be terminated.So that we can resolve our differences and move on.

  
  Sincerely,
  
  
  
  **** * ******* *****

  

  Business Response

  Date: 11/28/2023

  There will be no terminating of the contract. As stated during the lease signing, and
  at the time the notice to vacate was given, there is a no lease break
  policy. 
  The
  contract will stand. 

  Customer Answer

  Date: 12/03/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:The complaint is regarding the lease that was not signed by both tenants occupying the property . The lease document clearly states that all residents must agree and sign. That did not happen. 
  
  Sincerely,
  
  
  
  **** * ******* *****

• Initial Complaint

  Date:10/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into these apartments before Connor group purchased the Apartments, and have had issues since.
  
  Some of the big issues are.
  
  On our about June 5th 2023 I received a call while my wife and I were at our office. It was someone who went into our unit (I believe Maintance tech, I am not sure). They said had gone into the unit, but there were minors home (my two daughters), I asked why they entered the home. The stated that they were told too for a Maintance issue, that had been "Completed" over 60 days ago.
  
  
  Very loud upstairs neighbor. First property management company was working on the issue the best the kid. The person would walk around very loudly for 15 minutes to over 2 hours between the hours of Midnight and 4 AM multiple nights a week. Cause myself, my wife, and two daughters loss of comfortable living conditions. The first property management group, agreed with us after seeing video and we were working on a solution. Marc (GM) of the location of the Connor group refused to watch the video, and said he knows how loud it is he lives in the building.
  
  We turned in the keys Aug 28th 2023 at Approx 11AM. Ashley at the front desk took them and confirmed with my wife VIA text that they were turned in. Mark Vo came out and stopped the process telling her we HAD to put in a 30 day notice to terminate, that would then be 30 days to a 30 day notice. I was then called on the phone and. expressed my concerns. Mark did not address any, and only said we should have worked on this while we were tenets. I told him we did.
  
  He said if we turn in keys It would go straight to collections. We took it to email where he refuses to give any opinion
  
  I requested move out documents on and move out inspection on oct 2nd, as well as an itemized list of what he was sending to collections. I have not received any documents or real communication. I asked for his supervisor and General Counsel info and he said he wont provide that.

  

  Business Response

  Date: 10/24/2023

  The Connor Group took over the property on June 13th and cannot speak to June 5th maintenance entering. On July 21st, the former resident's wife called for a dryer service, and the maintenance team serviced it within the 24 hour request. 
  
  The resident who lived above is one person living in a 3 bedroom that travels for work. Management reached out to the resident above when the resident called in.  Since the Connor Group management took the property, they claimed a noise disturbance from him walking too heavy. The property manager addressed the issue.  The upstairs resident moved out the day this former resident this dropped off keys. 
  
  Per their lease contract, the former resident did not provide us intent to vacate or notice to vacate 30 days in writing.  They came and dropped off keys without making the rent payment or buy out fee outlined in their lease. The property manager reviewed their legal obligations at the moment they turned in keys, but the former residents chose not to comply. It was explained to them that if they did not fulfill the lease terms and decide to vacate without fulfilling their lease, their liability per the lease will be sent to collections.   It was sent to collections the same month they skipped and default of their lease. 
  
  The email the former resident attached shows in writing that they were aware that if they did not follow the terms of their lease, they would be sent to collections.

  Customer Answer

  Date: 10/24/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

   

   

  as stated, 

   

  connor group wants to uphold my contract with Alta raintree I understand, but even though they did not own the apartment complex till ten days later does not want to uphold the contract they assumed on their part 

   

   

  it was not my issue nor my problem Connor group bought the property that may or may not have. During this time I know they where in the process of buying the property  nor did I know the date of transaction of ownership transferred   The fact the property management company would violate tenets rights to that extent did not give me the feeling of trust, and I feared retaliation at that point  

   

  also I have information stating the above tennent renewed their lease. Either way that is not what is important in the facts. What matters was the un reasonable noise at unreasonable hours. Alta raintree agreed and tried to work with us. When Connor group took over Marc refused to looked at the videos stating he lives in the apartment complex to.
  

  to the best of my knowledge mark did not live in our unit or was their in the evenings so how he know our situation I am not aware of.  

   

  I would also know why, as required by Arizona law Connor group has not rented out the property on a timely manner?  Or attempted to?  I would love the information on how Connor group has limited their liabilities of loss? 
  

  I still have ZERO move out documents 

  zero information on what was turned into collections 

  Zero explanation of what is to be done with security deposit 

   

  even though that information was requested on or around sep 5th  

   

   

  
  
  Sincerely,
  
  
  
  ******** *******

  

  Business Response

  Date: 10/24/2023

  This is a considered a skip as the lease agreement was not
  fulfilled. 
  To buy out the lease, the former resident would have been required to provide
  written 30 day notice, pay the buy out cost of $3940, and all concession
  pay back $3940.
  Attached is the FAS and his legal binding contract.
   Collection was placed in the amount of the FAS provided.  

  Customer Answer

  Date: 10/24/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  I appreciate that fact that you sent over the documents I have been requesting.  However the reason I am disputing the charges is because I dropped off the keys, because of failed trust, and fear when dealing with the Property Management companies of the premises.  Some issues with the first company during transfer of ownership., others with the second company after the sale.   The fear comes from my number one complaint of a "Work order" that was confirmed as never put in by Marc (he finally referenced one that was months old, but does not have reference to one around June 5th) when my two daughters 8 and 12 where home alone at a "Maintance" person came by for a work order.  
  
  A.R.S. § 33-1343 states : A landlord must give the tenant a 2 day notice in writing before going in (Unless there is an emergency work order or tenant requests a repair),  I had NO notice other then a phone call from an Unknown man saying there where there for scheduled work, entered the unit and can not do work with two minors home.   My wife and I were both at our office and the time.  (This is where my lack of trust and confidence was lost, and I felt unsafe knowing that the could and may on purpose or accidentally go to unit when just my kids where home with no notice.  This is the date. decided we would be vacating I just had to put some things in order to make it happen.  
  

  The Connor Group LLC is attempting to enforce a contract that they bought from whoever used to manage Alta Raintree,  However the contract with Alta Raintree was breached for what I see as Illegal practice on or around June 5th 2023.   This would then make enforcement of the contract difficult.  
  
  At this time I am looking for a simple resolution from the Connor group LLC.  I attempted to work it out with mark day one over the phone, but he refused, and only stated my wife could not just turn in keys and advised her it would be SMART to take them back.  I am not sure when he become a legal expert in my situation.  I told her to leave them.  I then attempted to email Mark, found out he was going on vacation so waited till he was back.  We started an email through where, it was kept very vague and no attempt to settle any issue was made.  He suggested at one point we get on a call and talk, but would not go back and forth on email, would just make threats.   
  
  My suggestion is this.   I will agree to a non disclosure, take no action, leave no reviews, be part of now previous alta raintree actions nor any other action toward the Connor group what so ever .  The Connor Group will agree to settle at simply keeping my security deposit with NO OTHER further action beyond that.   I have attempted to get ahold of Marks supervisor or general counsel but he refuses to deliver that information.   
  
  
  

  
  
  
  
  
  Sincerely,
  
  
  
  ******** *******

  

  Business Response

  Date: 10/25/2023

  There is no reference to the work order on June 5th because the Connor Group did not own the property at the time. No member of Connor Group staffing entered the unit on June 5th, nor is there any affiliation with the previous owners and our staff. There will be no negotiation on the legally binding leasing agreement that the former resident signed and skipped out on.