Complaints
This profile includes complaints for The Connor Group, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 133 total complaints in the last 3 years.
- 28 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The day we moved into our apartment, we moved into filth. It was a Saturday in August 2022 and we notified management immediately to which they reaponded there was nothing they could do until Monday. We were forced to clean mildew out of the dishwasher, dried pee off toilet seat, grime out of the refrigerator, vacuum floors, clean bathrooms, etc. so that we could move into habitable conditions. We also moved in and the dishwasher, washer, and dryer were all broken. No resolution was provided to us. Since then we learned from the unit’s previous resident that there was HVAC issues that caused black mold during her time of residence. We wanted to ensure the mold was gone, so we asked management to do a test. The man that did the mold test worked for The Connor Group, so he was not a 3rd party and he did our test with the windows up which could lead to inaccurate results. We had to hire our own mold professional to test our unit for mold. There was no reimbursement. Additionally, my car has been broken into 3 times since living here. The last time, my window was shattered. I made the office aware of the situation. After the window was fixed, my car was towed. Turns out the parking pass was stolen. The apartment complex doesn’t provide resident license plates to the towing company. They also do not tie our license plates to our tag numbers. If they did this, I wouldn’t have been towed and out $300. There was no reimbursement. Now we are having HVAC issues. It is clogging and causing water leakage into other areas of the unit like my closet. The carpet in my closet is drenched, smelly, and moldy residue is present. The solution the complex is providing is to suck up the water with a shop vac. They have done this 3 times instead of fixing the issue causing the clog. Im concerned for my health. Im concerned there is mold under the floors or in the walls. Communication and help from management with fixing any issue is very difficult. They do not provide resolutions.
Business Response
Date: 07/03/2023
Move
in conditions were not as described. The leasing office spent over 3 hours on the phone trying
to find a cleaner to come to the apartment that day, a Saturday after 3 pm, to
clean any areas the resident wanted, and when one was scheduled, the
resident declined. For the appliances, the work order was put in for the
dishwasher and within 24 hours our maintenance staff were in the apartment and had parts ordered to fix the issue. The property was not informed at that time that
the washer nor dryer was not working.
The property did
have a certified technician complete a mold test at the resident’s request.
Those results found that no dangerous levels of mold were found in the
apartment. The resident said they also had a mold test completed on their own
after we shared the results of the test we ordered with them. They did not
share the results from that test with management, indicating no mold was found
or a test was not completed. The property had already performed a test and provided clear
results, so there was no reason for another test, therefore there will be no
reimbursement.
Management found the
car window was broken and informed the resident about the break-in. The property worked
with the police and the resident in an effort to assist the resident in finding
the person responsible. Management was not informed of any other occurrences of
the resident’s car being broken into.
The
car was towed due to not having the proper parking pass in the window. This was
days after the resident had already had the window fixed and had ample time to
check for the parking pass to ensure that it was in the vehicle to avoid
getting towed. The property will not reimburse for the towing as the parking and towing
rules are provided and explained to each resident and each resident is
responsible for making sure their parking pass is visible in the car, and all
residents are held to that standard.
The HVAC condensation line was clogged and did cause a
leak in the HVAC closet which did go into the resident's bedroom closet. The
issue was taken care of and tests for the he walls and floors were conducted to ensure there
is no moisture present.
The resident is not interested in accepting resolutions to any
issue and has even went to the length of yelling profanities in the leasing
office in front of other residents and potential residents. There
is not just cause for the residents to request reimbursement for items that
were caused by/ordered by the resident.Initial Complaint
Date:06/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They have charged for a pet fee when I did not have a pet. Very unclear billing. Should refund at least $150.Business Response
Date: 06/12/2023
This name is not in the system for any of our North Carolina properties, and the address given is a home address. Please provide the name of the property you are residing in to move forward.Initial Complaint
Date:05/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I moved to this apartment, September 15, 2022. I’ve been living there less than a year at the place when I moved to this apartment I’ve been having a mole issue a lot of problems didn’t fix it. I told him about the problems they don’t take I don’t know what to do. I have a little son that has asthma live in this place with me. I need your help ASAP of what to do with this decision and there’s the air condition is it’s not working and it’s almost 2 weeks and a half. They haven’t take care of it and they keep telling me they will .Business Response
Date: 06/05/2023
The resident's apartment was serviced by our technician’s. The AC
is functional. The maintenance technician repaired a leak underneath the resident's sink
and she was advised that once the area was fully dried, a maintenance
technician would return to rebuild the bottom of her sink. This repair is
scheduled for 6/2. Her towel bar will also be hung at this time.”Initial Complaint
Date:05/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have lived at one of the properties managed by The Connor Group, LLC and I can attest that once they have taken over in Nov of 2022, the property, Bradford Luxury Apartments, went downhill. My biggest issue has been pests in the last few months. It has gotten worse and I have let them know 5x via email that this is an infestation issue. NO ONE has called me about this. I have received SEVERAL calls about renewing my lease prior to my emails but my complaints? Radio Silence.
This isn't their first time ignoring any issues via email. My car was broken into because of a BROKEN garage door that I was paying for and they did not handle that matter with enough urgency and/or care, imo. The issue was eventually resolved but it took almost 2-3 weeks for the gate to finally be fixed. Additionally, not ONE SINGLE EMAIL was sent to the tenants at this complex to warn them of what happened.
This company has done poorly and the new 5 star reviews by people who have only toured or recently moved in do not properly reflect what is is like living here. Since I have yet to receive any remedy for my issue, I will be taking my matters up with the city.Business Response
Date: 05/30/2023
The property manager has spoken to this resident. She confirmed that pest control was in her unit and have been coming there every 7-10 days. The property manager personally went to her unit today, sprayed, and checked for activity.
The resident felt she isn’t being communicated with enough
from the office, therefore the property manager will follow up with her
every Wednesday to check on pest activity. While the manager was not the one that personally dealt with the resident's car issue, he is aware that the garage fix was waiting on parts.Initial Complaint
Date:05/16/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Town home rental at their ******** ** ********* property, has had mold from the first day we moved in. We are experiencing mold related symptoms.
The mold is caused by incorrect or damaged water proofing in bathrooms, flooding in the downstairs living room when it rains which results in up to an inch of water, and windows that need buckets put underneath to catch the water when it rains.
The AC unit has broke several times, one time during the summer in which it took close to two weeks to resolve.
We were also told when moving in that we could go month to month after our lease was over but the Conor group when they took over removed that option.
Horrible company, horrible property.Business Response
Date: 05/16/2023
The resident came into the leasing office today 5/16/2023 at around
12:00PM. Him and his wife are trying to get out of there lease a month
early. It was explained that we do not have a lease break policy and due to fair
housing laws, the property is unable to do something for them that they cannot do for everyone
else. When the resident came into the leasing office he stated that his wife was
playing nice and he is not going to do that and how bad our company was ran. The resident shared complaints that he had about his apartment prior to us
taking ownership in October and confirmed that this was the
first time today 5/16/2023 that we were made aware about the work orders they
have. The leasing agent did let him know that these are now written up and we will address the
work orders that he put in.Initial Complaint
Date:05/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We signed a 6-month lease at the ******** ******* property in *********** ** ending March 2023. In order to be approved, they requested we pay the entire stay up front. We submitted a money order for $15,000 (approx $12000 in rent + $3000 for monthly utilities aka RBS). Multiple times during our stay, I would notices from RBS about the outstanding balance being paid, and I would have to go to the office to get it updated. Just before our final move out, I received a final bill from RBS for just over $1400 for unpaid fees. I talked to the office staff about this situation and about what our expected refund would be, as we were misquoted on move-in about which services were included in RBS and which weren't. They pulled up my account and said
something along the lines of "this is showing you owe several thousand dollars, but also have several thousand dollars in balance. We'll get this cleaned up and let you know.
It is now over a month past our lease term, and every phone conversation I've had with the office staff is just the run around. I sent an email to ***************@***************, ********************@*************** and ***************@*************** on 4/26 asking for a status. On 4/28 I asked again for at least an acknowledgement of my request, and customer service replied "I have forwarded your message to the regional manager of the property. They have 48 hours to review each email, and then a plan is devised on moving forward." I sent another followup on 5/1 with no response. I sent a 4th request on 5/2 asking for an update. I'm sending a 5th request when this complaint is submitted.Business Response
Date: 05/08/2023
The property is currently working on a resolution with Resident
Billing Services regarding the resident’s account. Once a resolution is made, they will communicate with the resident.Customer Answer
Date: 05/08/2023
Complaint: ********
I am rejecting this response because:This is not a resolution. This is yet another incidence of them kicking the can down the road and not providing any resolution or even a timeline for that resolution.
Sincerely,
***** ********Business Response
Date: 06/12/2023
The property manager and RBS Billing are still investigating this matter and the resident will be informed when completeInitial Complaint
Date:04/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In January of this year, a repair that was being done by Veranada caused a water main to burst into my unit, rendering my living room and kitchen area unusable from January 12, 2023, to Feb 3, 2023.
During this time, the leasing manager told us that we could use our living room and kitchen area, which was absurd since the repair people had boarded up almost everything to complete the repair. Furthermore, the drywall dust caused us to have difficulty breathing while in the room.
The management's response to this issue was delayed, as they opted to save money by not replacing the ceiling with water damage and instead letting it dry. This wait was prolonged, and after several weeks, they discovered that the insulation was too wet to dry, which emphasizes the severity of the flood.
To make matters worse, this flood caused our ceiling light fan to stop working, and it has not worked since the date of the flood. We reported this issue to the management when the flood occurred, and they informed us that parts would be ordered. However, when we called the office in mid-March to inquire about the parts that were supposed to be ordered, we were told that they would be ordered again for some unknown reason, which led us to believe that the parts were never ordered in the first place.
Since then, we have had several other issues arise. Despite numerous attempts to schedule a maintenance appointment to resolve these issues, we have still not had a working ceiling light fan for over three months.
I am filing this complaint with the Better Business Bureau to bring attention to the poor management and customer service practices of ******* ** ****** *******. I have attempted to work with their leasing office to resolve these issues, but they have been unresponsive and unhelpful. I want to request that the management take immediate action to fix these issues.Business Response
Date: 05/17/2023
All of maintenance for the resident have been taken care of. There
was nothing wrong with his fan, he needed a lightbulb. The other repairs he did
not mention until the resident met face to face with the property manager and got him immediately taken care of.
The statements about the flood are incorrect. The pipes that
burst were fire pipes and could not be controlled with the winter storm. The property re-acted same day and worked diligently every day to get the resident taken care of.Initial Complaint
Date:04/18/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Since moving into arbors of anderson in Cincinnati Ohio, managed by the Connor group I haven’t been able to get my apartment issues fixed, these problems were noted to management upon moving in. They are water leak, damaged screens, missing receptacle covers. I now have a hole in the living room ceiling they made to find the water leak and they were suppose to fix the ceiling today April 18, 2023 but never showed up. Dust from them cutting drywall is all over my living room and still these items are not fixed. I’ve talked to management here at arbors several times including today and nothing has been done. Please help, this has been going since moving in on January 18, 2023. ThankdBusiness Response
Date: 05/02/2023
All of the residents issues have been resolved.Customer Answer
Date: 05/02/2023
Complaint: ********
I am rejecting this response because: The job has been started but not completed as of this date 5/2/2023.
Sincerely,
******* *******Business Response
Date: 05/16/2023
The property manager has addressed all issues and will continue to monitor the resident's maintenance issues.Customer Answer
Date: 05/16/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *******Initial Complaint
Date:04/18/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The worst experience I've ever had. DO NOT..I repeat DO NOT pay any upfront fees until you are 100% sure of what the requirements are regardless of what they tell you. I paid $650 in fees, my application was denied for unknown reasons, and was only reimbursed $249. I dealt with a representative by the name of ***** that reassured me that I'll be approved and his delivery wasn't clear as to what the qualifiactions were. I felt like they just wanted to me to pay the $249 administrative fee and the $200 application fee per person all to get denied regardless so they can pocket the application fees. To make matters worst I spoke to the leasing manager by the name of ***** ******** and she was 10x worst to deal with. Clearly there was a miscommunication on their part and noone issued an apology and neither did they try to rectify the situation. The ethical thing to do would've been to issue a full refund of $650 due to the miscommunication on their part or at the very least 60%. I paid $457.00 ($249 was reimbursed) and my daughter paid a $220 fee that I reimbursed her to apply). Secondly, they don't communicate with you. They tell you they're working on your file and days go by you have to call and follow up with them to chekc the status (after they receive your payment). I'm a single mother with 2 children and long story short I feel robbed.Business Response
Date: 04/18/2023
The property manager spoke to the applicant yesterday. Her application as well
as her daughters was completed within the 48hr time frame and communication was
had with both. All calls were listened to ensure there was clarity in the conversation. The applicant was adamant that she was denied for credit when all communication stated
income. She was unable/unwilling to provide bank statements and only provided
tax returns for her business and from those we were unable to approve her. The property manager explained that her daughter did not qualify as a co-signer and that she would
be considered like a roommate. The resolution she wanted on the phone was for
her daughter's $200 to be refunded along with the admin fee. I explained that
she had signed the application acknowledgement and what the $200 went towards
and why it is not refundable. At the end of the call she just asked for a
refund on what she could get. Refund was completed immediately and receipt was
sent.Customer Answer
Date: 04/18/2023
Complaint: ********
I am rejecting this response because: I asked fo ra refund for ALL funds due to the miscommunication on their part. They informed me that they'd give a refund for the administrative fee not the application fee. Bottom line is they made it seem like I'd be approve without a shadow of doubt then when the application was denied I asked what else needed to be done to get an approval the agent told me if there's someone else in the home that has additional income that could cosign or apply that would work or I needed to provide additional income. I told him my daughter was going to apply and that she'd provide her income as well. After 3 days I called to check the status they then told me my daughter qualified for a 1 bedroom appartment that she did not inquire about. She only applied and paid an additional $200 application fee because she was under the impression we needed to show proof of additional income in the home. She would've never applied and paid an additional $200 fee to still be denied we knew with her income ALONE she wold not qualify for a 2 bedroom apartment. Miscommunication on the company's part not the client and it was all to obtain the $200 application fee. That's how they make their money by swindling applicants making them believe they'll get approved so they'd apply and failing to disclose to applicants income requirements (3x rent), credit minimum requirement, and etc. My wish is that future residents see this and think twice before applying with them.
Sincerely,
******* ******Business Response
Date: 04/26/2023
The applicant did sign the application acknowledgement in person
at closing that covered that only the admin fee was refundable. Her daughter
called on April 18th and had interpreted the bottom of the application
incorrectly where stated that deposit would be returned if denied. The property did
explain they had not paid any deposits.Customer Answer
Date: 04/28/2023
Complaint: ********
I am rejecting this response because as stated previously ALL parties involved did not properly disclose what the qualifications were. An additional $200 fee was paid by a coapplicant that was under the impression that all they needed to show was additional income in the home and that would be sufficient enough to get an approval. Poor communication on the company's part by not disclosing the requirements and qualifications. Companies should clearly state what the requirements are (especailly when asked) and it should be outlined on the website and definitely stated during the tour and before and application is being processed so there's no confusion or misunderding. I asked the leasing agent ***** twice before applying what the requirements were and his response was "what are you worried about?" but never stated what they were. Then after payng the application fee and admin fee I submitted documents they requested which were tax documents due to me being a business owner. They then stated they were unable to move forward due to the financials not showing enough income to cover the cost of the lease which is mind boggling as to how they came up with that conclusionbcover based off the information provided. My last attept was when I asked ***** wht are my options and what needs to be done to ge an approval. He stated to show another form of income or if someone else a cosigner or coapplicant can prove additional income in the home. Long story short the communication was not clear throughout the entire process. Had I read the reviews and complaints before applying I would not have applied to begin with. A total of $650 was paid in fees and I was only refunded $250. The requirements should be just as clear as the application and refund policy.Sincerely,
******* ******Business Response
Date: 05/10/2023
There is an application process which reviews credit,
rental/mortgage history, and income.
It is stated what supporting information is needed, the property cannot
prequalify someone prior to applying which is what the applicant wanted.
Receipt of the requested supporting documents as part of the
application process does not guarantee an approval.
After the initial review of credit, income, and
rental/mortgage history, the property was unable to approve the applicant’s file without
additional income or a qualified co-signor.
The applicant was unable or unwilling to provide additional
income on her end and her daughter did not qualify as a co-signor.
The application acknowledgement form that the applicant signed
as well as the application itself that both she and her daughter signed
states: If you, the prospective customer, are
declined residency for any reason whatsoever, only the administrative fee is
fully refundable. The property reviewed all recorded phone conversations as well as email correspondence to
ensure that the process was not miscommunicated. Though the applicant feels she
was misled, at no point was an approval guaranteed. There will no be a refund of the application fees that her and her daughter paid to process their
applications.Customer Answer
Date: 05/10/2023
Complaint: ********
I am rejecting this response because again there was misleading information that was given by the agent from the beginning to end. I do not want a refund I'm simply filing a complaint about poor communication skills and misleading information from the leasing agents, leasing manager, and all involved. The requirements should be communicated clearly from the initial application process to the end. If an applicant asks what are the requirements it should be clearly stated and explained not answered with a question. If an applicant does not provide necessary documents and ask what else is needed or can be provided in order to move forward requirements should AGAIN be clearly stated not suggest if there's someone else in the home that can show additional income then that should suffice. 2 application fees of $200+ each were paid for an application that was going to get denied regardless. It's obvious that I (the applicant) was confused about what was needed of me otherwise I would not have allowed my 19 year old daughter to apply and paid another $200 application fee knowing she's not qualified to apply for a 2 bedroom apartment with her income and and etc. I understand if the company does not want to refund me the 2nd application fee (which is the ethical thing to do) but it's very clear that policies and procedures were not followed.Sincerely,
******* ******Initial Complaint
Date:04/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On December 24, 2022, pipes from the apartment above ours burst, flooding the guest wing of our apartment. The entryway, guest bathroom, and guest bedroom were affected by the flooding. The property managers were initially quick to come inspect damage, but it took two months, countless texts, emails, and office visits to get the repairs fixed. In that time, trash from maintenance crews was left in our unit, mildew appeared on the soaked drywall, and we were unable to use the guest bedroom and bathroom of our unit. We received little to no communication from the property managers, who gave us multiple inaccurate timelines as to when the repairs would be complete. The week prior to the repairs being completed, we expressed our frustration and requested that our lease be terminated, as the Paddock had not upheld their end of the lease which states that repairs should be completed in a timely manner. The property manager stated (on recording) that a timely manner for repairs of this size would be 30 days. We were offered a concession of $750 to be credited to our account to make up for the situation, which we respectfully declined as it was not a concession that would make up for the lack of communication and time lost. We were told (on recording) that we were being ungrateful by not accepting said concession.
We have also had issues with our A/C unit consistently malfunctioning resulting in an electric bill of over $400 for the month of December 2022. Most recently (April 13, 2023), we went out of town for work, and came home to our cat being locked in our bedroom without food, water, or her litter box. Maintenance had come in to look at the A/C unit earlier in the day, put in a window unit, and left her in the bedroom.
They have also been entering our unit without providing 48hr notice as stated by KRS 383.615. Photos of our unit and screenshots of communication with the Paddock will be attached to this complaint. We have more records than allowed to be attached.Business Response
Date: 04/21/2023
The property manager walked the Unit with the resident and her husband after all work had been completed, and have power washed the
breezeway. They agreed all repairs have been completed. They
declined the concession for the winter freeze with pipes that broke. They would prefer to break the
lease. Their lease is up in July and the property has accepted their 60 notice. The property has no work orders for A/C
repairs opened in December for this unit, in December in Louisville there was a polar freeze, temperatures ranged in the negative. No A/C would
have need needed. The team completed the repairs for
the a/c in the unit last week, the cat was placed in the 2 bedroom as they have
always requested when in their apartment due to the cat running out the
door, and the team let the cat out when they left. If a resident request or opens a
work order they are giving us permission to enter the unit… That is noted
in their lease agreement. We will only give notice to enter if they
haven’t requested service.
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