Complaints

This profile includes complaints for The Connor Group, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The Connor Group, LLC

  10510 Springboro Pk. Miamisburg, OH 45342

  
• 

  River Oaks

  2299 River Oaks Dr Columbus, OH 43228

• 

  1660 Peachtree

  1660 Peachtree St NW Atlanta, GA 30309

• 

  1660 Peachtree

  Atlanta, GA 30329

• 

  1660 Peachtree

  1660 Peachtree St NW Atlanta, GA 30309

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It started raining in my kitchen and living room on March 3rd It was immediately brought to management's attention. They constantly had maintenance come out and he did not know what the issue was but every time it rained outside it rained inside. on 03/26 they figured out there were cracks on all the floors above me. The rain stopped but I still currently have a messed up ceiling from where they cut through. No time line on fixing that has been provided and they have been aware of the situation. Next the office does not contain a drop box, you pay online. I was not told I could not pay online anymore, and the issue happened last month. When trying to pay my rent on the 1st with pictures provided of attempt, It would not go through, April 1st was a saturday and the office closed earlier. When bringing my rent on the 3rd, I was told I am responsible for late fees, although an attempt was made and shown, I was never informed I could not pay through the portal and when the issue happened previously the manager claimed she did not understand what was wrong.

  

  Business Response

  Date: 04/18/2023

  This resident’s ceiling leak has been repaired as of 3/31. The regional service trainer came out after 3 good faith attempts from on-site
  maintenance to resolve the issue and were able to make the appropriate repairs.
  Throughout this process, we communicated with the resident what the plan would
  be. It has since rained twice since the repair has been made and there are no
  issues. Our maintenance technician also went in on 4/11 and 4/12 to re-mud and
  re-paint her ceiling so that there are no outstanding issues. We attempted a
  call to the resident on 4/14 and was sent to her voicemail. After leaving a
  voicemail, we attempted to reach her on a landline and was also sent to
  voicemail. On 4/18 the resident responded to an SMS communication from
  management following up on her work order, the resident stating that all work
  has been completed in her apartment to her satisfaction.
  
  Regarding her rental payment, this resident sent photos of
  her attempting to pay rent at 10:40pm on April 1st.  She previously had
  two checks returned for insufficient funds thus the app was not allowing her to
  make a check payment, but the card payment was available, and she stated she
  will not pay the platform fee. She had the ability to pay through the portal, just
  not with a check. The resident states that there is not a drop box, however
  there is one and has always been one that residents have utilized to drop
  check/money order rent payments. This was communicated to the resident.

• Initial Complaint

  Date:04/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I gave them my card number for an application. I was told I’d know that day ( Friday or next day Saturday. The minute i gave them that, they ceased to respond. I called emailed texted. Finally was told oh she’s gone for the day and I won’t be looked at till Monday.
  I was clear I needed to move in by then . I messaged, emailed to not run my application. My money never should have come off if my card as they hadn’t done any thing. I was told no problem. Well they Did take the $508 from my acct March 27th.
  They told me they put it back on my card on the 27th. It’s still not in my account 4/1.
  I have emailed and texted so many times. They ignore and I still cannot get an answer I called finally got someone today who said it was just put back on my card 3/31.
  So another 5-7 days till I get it.
  I have emails texts saying all of that.
  I am out almost 1000 total from places saying the money is returned immediately. Then stop responding or letting me know when I’ll receive MY money.
  It’s ridiculous .

  

  Business Response

  Date: 04/03/2023

  *****
  applied for an apartment with us and her application was denied due to both
  credit and rental qualifications. By completing both her Application and
  Application Acknowledgement, ***** was aware of what she was paying at the time
  of application. Her administrative fee has been returned and we have also
  emailed her twice, copies of her receipt showing a refund has been processed

• Initial Complaint

  Date:03/31/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid off an outstanding balance with ****** *** ******* in ******. I then received a final statement with a credit of $1693.12. I asked about the variance and when I should expect the refund and they have not responded since January. A legal notice was mailed last week to the GM ******* **** with no response.

  Customer Answer

  Date: 04/21/2023

  Duplicate Complaint

  Consumer’s Original Complaint:
  My last complaint was removed so I will publish another. Your lack of response is an admission of guilt so I’m asking you for an explanation and my refund a second time before I file a motion in court. You were paid for an outstanding balance from 2019. When YOUR COMPANY sent back the final statement in January, it had a credit for $1693.12, and a variance of $1322, which was the amount you took me to court over to be granted an eviction. You have not returned the $1693.12 nor responded to me on the adjustment after several emailed requests to both the corporate office and ****** *** ******* and ******* ****. Explain it and give an ETA on the refund immediately. I have also reached out to the local news just in case you have done this to other people. I think you know what this implies which is why you are not responding. Please rest assured that I will proceed with my promise to take you to court in May and I will ask for the maximum amount in damages. I suggest you respond as all of this will be used as evidence in district/small claims court.

  Consumer’s Desired Resolution:
  Explanation of charges; Refund

  

  Business Response

  Date: 04/26/2023

  This former resident owed us $1693.12 from her FAS. It was sent to
  collections. When she paid, the property manager applied it to her ledger and sent her the
  statement. The statement shows up as -$1693.12 BECAUSE the payment was applied,
  not because she has a negative balance and we owe her money.
  
  The former resident sent a legal notice to collect the funds through
  mail and email, but there are no funds to collect. She has a zero balance, and
  she simply was paying her past due FAS. 

  Customer Answer

  Date: 04/26/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  thank you so much for explaining the financial statement to me. Unfortunately I am rejecting this response because the original balance was not 1693.12. The original amount was 3016.12. Attached is a copy of the receipt that I paid to national credit systems confirming that I paid 3016.12. Therefore, you owe me a balance of 1322. I would like that check in the mail, overnight it to me within 24 hours. 
  
  
  
  Sincerely,
  
  
  
  ******** *****

  

  Business Response

  Date: 05/04/2023

  The property manager applied the money from the check we received from
  National Credit Systems. This check totaled $1693.13. The former resident still owes $1322.99. 

  Customer Answer

  Date: 05/04/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: The Connor Group acknowledged in the last response that the correct amount I owed was only $1693.12. Now they are saying I still owe $1322?  Now they don't even acknowledge that I paid 3016.12 even though they were provided a copy of the receipt. So here is the paid in full letter from NCS. If I already paid over $3016.12 and I still owe $1322.99, that would mean that my original balance due would've been $4339.11 and that number hasn't been reported ANYWHERE. 

  This is also the third modified statement that I have received, which removed my full payment of 3016.12.  In addition, I also have a copy of my credit report which shows the amount that was reported to NCS which remained on my credit for YEARS. That same amount was also reported to the court, which apparently was incorrect as well.

  Parentheses on a statement could indicate any of the following: A negative amount, such as a negative balance in your check register. A credit balance in an account that normally has a debit balance, or a debit balance in an account that normally has a credit balance. Invoice 1************************ clearly shows "(1693.12)". It says "Edited balance due $1322.99" and the "Variance - account balance due (1,693.13)". The statement even says CLEARLY in bold letters "Variance due or to be refunded." The statement also shows my payment applied to the account, which you have removed from the new invoice.

  I have asked for a detailed account statement which shows all payments applied and any activity on my account to which The Connor Group has not responded. Given that they have not been truthful and have modified their financial statements and responses regarding the balance due several times, it is clear to me that The Connor Group refuses to act in good faith honoring the lease agreement that I signed when I moved to ****** *** *******. It is also clear that ******* **** and The Connor Group VIOLATED that agreement and I am owed damages as a result. 

  I have contact local news and given them this information. I will also provide it to my attorney to move forward with next steps.

  To the BBB: I don't understand how this company has over 300 complaints and still has a "A" rating with your organization. It merits review.

  
  
  
  Sincerely,
  
  
  
  ******** *****

• Initial Complaint

  Date:03/26/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 4 2023I paid 50$ for my half of the non refundable rental app fee and 200$ for a refundable waiting list fee that was never all the way explained. My co applicant ******** ***** paid a 50$ non refundable rental app fee and another 200$ for the rest of the refundable list fee. The total amount for the waiting list fee was 400$ and the total amount of the application fees combined was 100$. 500$ total paid to the company so far. This was all before our applications had even been submitted.We were told to complete our application, we both needed to provide proof of income otherwise our application will become null and void - as stated on the documents provided. We never provided proof of income as income fell through on one end and after a couple threatening voicemails from ***** stating that they can still hold us liable even if we don’t compete our applications , we’ve decided not to complete our application/apply. I will attach voicemails along with our signed documents. The only receipt I have of our payments are bank statements. The business committed to refund us our refundable amounts if we did not get the unit - which we expect. We would like to make it known we don’tPlan to reside at arbors of Anderson , we would like our refundable waitlist fee refunded , and we would love to help prevent this from happening to others. The lease provided to us does not have an apartment number listed which makes it incomplete. We did not finish the application process which also makes it incomplete. They have been holding onto our incomplete applications for weeks now and we would like them shredded. ***** and I have attempted to go into the office twice now to speak with a manager and the manager refused to speak with us twice. The business is now waiting until June to hit us with keys and fees , but we would like this resolved sooner rather than later. We put a lot of trust in the Connor group but they are quite deceiving and we recommend to no one

  

  Business Response

  Date: 03/29/2023

  ******* and ******** signed lease agreements for June 28th move in with the full understanding of the waitlist.  They completed the
  full applications as part of the process.  They simply changed there mind
  after signing the legal document.  The recorded conversation on 3/6
  confirms that the applicant agreed to send paystubs and expressed her friend was hesitant
  due to price.  On 3/8 ******* REQUESTED to be denied and refunded.  The property manager called on 3/8 at 6:00 pm to remind them that they signed a legal document and
  had an apartment for them and that the property didn’t need their paystubs to approve
  them, but it could potentially help reduce their required deposit. The propertt sent
  one more message on 3/9 via email requesting the documents.  That was the
  end of communication with them.

  Customer Answer

  Date: 03/30/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because as of 3/30/23 our applications have still not been approved or ran. Our applications have been incomplete and will stay that way. I would like my refund as stated. I require action on YOUR part. 
  

  Thanks,
  
  
  
  ******* *****

  

  Business Response

  Date: 04/05/2023

  Our property manager has verified in the system that ******* *****
  and ******** were both refunded their amounts and receipts sent

  Customer Answer

  Date: 04/05/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because I haven’t received a receipt or proof my application will NOT be ran. I’d also like a written letter for proof of knowledge that this lease is not and will not become effective at any point in time. 
  

  also, the manager did not call me as the Connor group stated. The only calls and voicemails I have received have proof of , are from ***** the leasing agent. I do not appreciate the lies being told by the Connor group. Please give me my proof that the lease is not and will not become effective  at any point and time and then contact me no more. Thank you 

  
  I’ve attached the call the Connor group tried to say was the manager along with the voicemail March 8 5:56pm - not 6 per their response. The manager has not contacted me once and hid in the office when I came in twice as the Connor group is well aware.  

  
  
  Thanks,
  
  
  
  ******* *****

  

  Business Response

  Date: 04/05/2023

  ***** was an acting manager is training. That is not a lie. Attached are the receipts for the refunds that were sent to the applicants.

  Customer Answer

  Date: 04/05/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because it has still not been confirmed that the lease is non existent. Once I have been told the lease is not and will not become effective at any point in time , I will accept your response.
  

  you have attached my screenshots that I sent to you, those are not necessary thank you though. ***** is still not a manager and was not a a manager at the time of the call. That means, that was a false statement. A lie. 

  Thanks 
  
  
  
  
  ******* *****

  

  Business Response

  Date: 04/06/2023

  The receipts have been reattached. The lease will not go into effect for the applicants.

• Initial Complaint

  Date:03/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Instead of having utilities ran through the city of Austin, Edison apartments runs the utilities through their own billing services with outrageous prices. I live in a studio apartment and my utility bill was $349.43
  
  They charge 3 different trash fees.
  
  Did not have AC for months during the heat of the summer and all they could offer was a window unit to be installed in my sliding door which would be totally unsafe and would allow me to lose access to my balcony that I pay $100 extra dollars for the “view”
  
  Pay for an amenity fee even though the city of austin closed the pool down for months with no reimbursement.
  
  They tried to charge me $500/pet for a pet deposit even though my pets are ESA certified. They ended up having to credit my account after charging me $500.
  
  When asked what the fees are on my billing they replied and said “every resident pays it”

  

  Business Response

  Date: 04/11/2023

  Upon applying and/or
  renewing each resident signs a utility addendum agreeing to these charges,
  which everyone in the community pays as signed and agreed with their knowledge.
  These are fees that the resident agreed to in writing and are only being billed for
  such. The resident's A/C was addressed, and a mobile unit was provided.
  If this becomes an issue again, we will gladly address it as soon as possible. Residents should contact the office for any A/C service requests as they are
  escalated as an emergency. The community pet fee is $500, and the resident was refunded
  the $500 once the correct documentation was provided. This issue was resolved
  for her back on 7/12/2022 and accounted
  for on her ledger.

  Customer Answer

  Date: 04/11/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because no AC unit was provided due to safety reasons. I only have a sliding door in my apartment which would have allowed for intruders to have easy access to my apartment. The “trash” fees have been a joke due to huge pile ups around the complex. The trash was piled up for over a month and was a safety hazard. There was no effort to ever get the trash cleaned up. I am still surprised how the apartment complex was made aware of ESA pets and still insisted I pay money for having my pets initially. AC was just recently out again for multiple days as no emails from the office were sent to residents to keep us in the loop. Apartment was over 80 degrees Fahrenheit and office was unresponsive. 
  
  
  
  Sincerely,
  
  
  
  ***** *****

  

  Business Response

  Date: 04/19/2023

  The property manager tried to reach out to this resident regarding any open
  work orders she might have for her a/c last week, she has not replied. The trash issues are past issues from summer last year, and are not
  current issues in our community.
  

• Initial Complaint

  Date:03/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2 Bikes that I had locked on my floor were stolen. I suspect this is due to the front gate constantly being broken and down for long periods of time. When reviewing the cameras with the staff they had nothing to provide.
  
  I have put in request after request since January 8thth to get my AC fixed. Each request gets closed and they mention they need will call me in regard to a part but never reach back out. It is to the point that I had to buy a portable AC unit in the mean time.
  
  1/23/2023 and my AC unit still does not work. The issue is I live in a loft style unit and with that only the Master bedroom has windows to ventilate the unit. I have had to leave the porch door along with my 3 windows in my room open to keep the unit from hitting 72+ degrees. My son’s room does not have any windows and only has a fan, using an infrared temperature gun in my son’s room resulted in temperatures reaching 75 degrees and is very stuffy.
  First request for service was on 01/08/2023 while I went away for a couple days. Upon returning the AC was still not working but got a notification that service was completed. When I inquired staff told me the maintenance people did not know what the issue was. But without me asking this was not communicated to me.
  Second request 01/17/2023 with no progress being made towards having the AC in the unit working but was told service was completed
  Third request 01/19/2023 was finally told after I kept bugging the front desk to assist was told they needed to order a part.
  Why could that not have been done during the first request 01/08/2023 is beyond me within no further ETA when this will be completed.

  

  Business Response

  Date: 03/02/2023

  The property did receive ******’s request in January and ordered the
  part needed. The property replaced the condenser fan when it arrived and the AC began
  working, however the fan burned out and the AC stopped working again. The property manager had a Senior
  lead tech in the market come to access the AC and said the property needed to order
  another condenser fan. The manager ordered the fan and it arrived yesterday. As soon as
  the rain clears in Atlanta, the property will replace the part and have the AC running
  properly. 

  Customer Answer

  Date: 03/13/2023

  Consumer’s Duplicate Complaint: Reopen

  My original complaint got closed as the leasing agent has been telling me the service person is coming but as of 03/12/2023 the AC is still not fixed. Complaint ID: ******** is the original complaint. When reviewing the cameras with the staff they had nothing to provide. I have put in request after request since January 8thth to get my AC fixed. Each request gets closed and they mention they need will call me in regard to a part but never reach back out. It is to the point that I had to buy a portable AC unit in the mean time. 1/23/2023 and my AC unit still does not work. The issue is I live in a loft style unit and with that only the Master bedroom has windows to ventilate the unit. I have had to leave the porch door along with my 3 windows in my room open to keep the unit from hitting 72+ degrees. My son’s room does not have any windows and only has a fan, using an infrared temperature gun in my son’s room resulted in temperatures reaching 75 degrees and is very stuffy. First request for service was on 01/08/2023 while I went away for a couple days. Upon returning the AC was still not working but got a notification that service was completed. When I inquired staff told me the maintenance people did not know what the issue was. But without me asking this was not communicated to me. Second request 01/17/2023 with no progress being made towards having the AC in the unit working but was told service was completed Third request 01/19/2023 was finally told after I kept bugging the front desk to assist was told they needed to order a part. Why could that not have been done during the first request 01/08/2023 is beyond me within no further ETA when this will be completed. If this is not fixed before the end of the week 03/17/2023 I will use O.C.G.A § 44-7-13 to repair and deduct to hire a AC specialist because this is getting crazy. I have been writing to get this fixed for the past 2 months at this point and the weather is getting. Complaint ID:******** is the original.

  Consumer’s Desired Resolution:
  Repair; Replacement; Refund

  

  Business Response

  Date: 03/15/2023

  The property replaced the part to the resident's unit on the roof, but were unable to gain access to the home to finish checking all components,
  due to his child and pet being there alone. The property manager reached out yesterday to ensure
  we would be able to gain access today. The resident responded that we will be able to
  enter his home. Thee property will have two techs at the resident's home today.

  Customer Answer

  Date: 03/15/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: They came to the apartment at 5:15PM and was not able to gain access due to me being sleep not because there was an animal or child present. If they want to access the unit they have the same key that I use to access the apartment. I have been home every single day from last week Tuesday March 7th and they are just now saying they will try to go into the apartment again today March 15th. Thats 8 days. Why wasn't anyone going by the unit March 8th- March 14th. Instead of using excuses hire people that are able to complete the job and do so in a timely fashion. Every time I have been home to let them in they always say we are going to go up stairs and check the freon or a part and never return that day nor notify me that they are not returning which is unprofessional. 
  
  
  
  Sincerely,
  
  
  
  ****** *******

  

  Business Response

  Date: 04/04/2023

  The resident's repairs were complete on March 16. The property manager called and spoke
  to him twice to follow up on the 16th and on the 20th. The resident has not put in another request since.
  

• Initial Complaint

  Date:03/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** ********* apartments have been very unaccommodating to me and my family, and the woman (***) in the office that had us sign a lease refuses to let us speak to a manager.
  
  My mother and I came to *** ********* on Saturday, February 4th, we saw an apartment and were interested in leasing it. We filled out what we thought was just an application and were told the manager was off because it was Saturday and that the woman helping us apply, ***, would call her and try to get our application approved. Once we got home and could better read what we had filled out we realized it was not just an application but a lease, and that it had no buy-out option. We texted, and emailed immediately, stating that we wanted to retract our application and void the lease that had not even been approved yet.
  
  As *** ********* was closed, we did not hear from them till Monday. At which point they told us we were approved and MUST now take the lease or pay the full lease price at almost $3,000 a month that was about $36,000. We were shocked and terrified that we would be trapped in a year lease that we didn't want, with no buy-out option. After trying many times by phone and email to cancel we went down to the office to negotiate in person. They still refused to cancel what they said was an enforceable lease but would give a shorter lease for $100 more per month for a 7 month lease. Seeing no other options that would not involve lawyers and possible court, we agreed under duress.
  Hello Connor Group,
  
  I have been having issues with one of your new properties. After we moved in we started feeling ill, first it affected my mother. She told me she felt bad the first night, the second she said it was hard to breathe, was waking up in the middle of the night gasping for breath and was constantly tired, by the third she feared for her life. Worrying that when she laid down to sleep she wouldn't wake up because she was having such a hard time breathing. It affected me slower. I was tired a lot and had to stop to take deep breaths often. We think something on the premises heavily affected our allergies. We contacted the office within three days of moving in and began moving back out, now into a hotel. (at 300-$500 nightly that we can not afford) As we could not live there even long enough to find a new place to live. ***, the woman in the office that forced us into a lease only repeatedly stated we are responsible for the full term of the lease and that she would not accept an early move out for ANY reason, and would STILL NOT let us speak to a manager or anyone with the authority to release us from a lease we never wanted in the first place.
  
  We only wish to be released from a contract we never wanted.

  

  Business Response

  Date: 03/16/2023

  The property manager toured ******* and ***** after hours on Saturday and filled out paperwork together. Her daughter read through everything line item
  by line item so it was very clear they were signing a lease with us. Our property manager always
  goes over the third line item on the application acknowledgement form that states they are going
  through a lease together and once signed it is not something you can cancel. The property wrapped up their file same day and sent it over for approval and stated that it will be reviewed by Monday. The resident did email after hours stating they wanted to
  cancel because there is no LB. The property manager spoke to ***** (the resident's mother) and let her know
  they are approved and it is not something we can cancel as stated on Saturday. The resident and staff did an in person customer service and because of their concerns with the LB I
  shortened the lease to 7 months. The resident was not approved for a mortgage yet and
  have not put in for any houses so they both agreed it would take at least 7
  months for them to find and secure a home. The residents resigned the new lease and moved into their apartment. The property manager called 24 hours after move in to check on her and the resident said
  everything was fine.
  
  About a week later, the resident's mom called stating her unit is
  making her sick. She stated it could be mold and she was told we will test the location
  of concern, then the resident stated its not mold and the walls are making her sick. The manager continued to ask questions regarding what in the unit could be the problem in order to resolve it, but she stated she’s leaving no matter what and she is
  sick. The property manager emailed ******* in hopes
  of having a conversation with them both to help them understand this lease
  would be sent to collections and affect both of their credits.
  
  Regarding the hotel, they tried to give me a notice for the
  following week and emailed that they needed and extension to stay in the unit.
  

  Customer Answer

  Date: 03/16/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  We only signed the 7 month 100 dollar more a month lease because the management said they would not let us out of the lease we signed which we did NOT realize there was no Buy Out. And we did think we could buy a home in 7 months but we didn't think the unit was unlivable. I did try to look over the paperwork but I am not a lawyer and didn't think that if a unit was unlivable they would still force someone to pay the full lease term.

  We do not know for sure what made us feel ill in the apartment, but whether it was the carpet, paint or something else we were unable to say. We did email asking for a few more days to get the rest of our stuff out but we moved out within 3 days, and we have the hotel bills to prove it. 

  All we want is to be released from an apartment we can't live in, due to our health, we also have doctor visits to prove that we were sick. I am sure you can release your apartment quickly and have someone pay you that actually lives there. And yes the leasing office told us they would further harm us by ruining our credit too. 
  
  
  
  Sincerely,
  
  
  
  ******* *****

• Initial Complaint

  Date:02/17/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I are current residents at Somerset at Deerfield, Cincinnati Ohio. We have been living here since 2019 without any issues with the previous landlords.
  We had a yearly rental agreement , which we switched to a month-month rental agreement when we started the process of buying a new house. Apparently a new group (Connor group) purchased our apartment complex.
  We informed them we were buying a new house, but we were forced to sign a 6 month lease. We, on numerous occasions let ******* (property manager) know we were buying a home and locking us into a long term contract was not our intention and would not be in our best interest. She and her team, coerced and harassed us with calls, home visits and threats of immediate eviction or rescinding of the 6 month option to only a yearly contract offer if we don’t get the 6 month lease signed immediately. As a family with little children and a busy schedule with the fear of being put out, against our will and intentions, the contract was signed.
  Few weeks later, we completed the process of purchasing a home and have asked for options on moving out, since we can’t pay mortgage on the new home and the rest of a 6 months lease on a place we will not be occupying. ******* has adamantly insisted the only way out is paying the rent with or without occupancy by us.
  We realize there is an option for subletting this property to another tenant but she states that the decision to do that can only be made by management, and at this time, they aren’t interested in fulfilling that obligation.
  
  We have tried on multiple occasions to get the management team (Connor group) involved via multiple e-mails and phone calls (voicemails) but have never been able to communicate with them as they have neither returned calls or replied to emails.
  
  My husband and I sincerely hope you can look into this matter that amounts to predatory business practice, and help resolve this amicably with a win-win for both parties.
  
  Thanks,
  *****

  

  Business Response

  Date: 02/24/2023

  After purchasing Somerset at Deerfield there were 20
  residents that were on MTM. The office staff offered for them to sign a lease with us just as
  we did with *****. They inquired about doing a short term lease because they
  had been looking for a house. The office staff approved a short term lease for them. They
  signed the lease with us because they were not having luck with their housing
  search. Their current lease is end May 7, 2023. The property manager spoke with the residents on
  January 6th and January 16th on the phone explaining
  there is not a lease break option and they would be responsible to pay their
  rent and utilities through May 7, 2023. 

  Customer Answer

  Date: 03/01/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  The perspective given by Somerset at Deerfield is inaccurate. We were already in the process of purchasing a home and requested to hold off on signing a lease but were harassed into signing.

  The property manager was not interested in resolving this process amicably, thus our attempt to escalate this to upper management. Unfortunately, we are yet to get at least a phone call or reply to our emails. 

  This culminates to predatory business practice with no regard for its residents, interested only in their financial gains. 

  
  We request we are given an option for a lease break as clearly stated on the contract provided.

  
  
  Sincerely,
  
  
  
  ***** ********

  

  Business Response

  Date: 03/14/2023

  The residents signed a lease with us and will be held to the lease
  through the end date May 7, 2023.  We treat all residents the same way as we follow all fair housing practices.  

• Initial Complaint

  Date:02/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is very similar to many of the 248 complaints already filed against this group. The descriptions in those complaints mirror a sequence of events that happened to me. The Connor Group/The ****** prey on potential clients while leaving little possibility of escape from their system. On Saturday 1/28, I viewed the 2 bedroom/2 bath first floor apartment at the ******. At that time, we thought that we had a month to locate a new apartment and move. As soon as ***** realized that I was serious, he asked for my driver's license, made a copy of it, then handed me a blank contract. There was little-to-no discussion about the contents of the contract. He emphasized that there was a "sale" which ended that very day, and only one apartment open that fit our needs. I filled out the paperwork and wrote a $499 check for administrative fees. That was late Saturday afternoon. On Thursday 2/2, I called the ****** to opt out of the contract and was told by ******* that once a contact was submitted to their system it could not be cancelled. On Friday 2/3, I informed the ****** that we did not want to lease the apartment. They demanded that we honor the lease; they also threatened to send a nonpayment notice for a year's worth of payments to the collection agency. On Saturday afternoon, 2/4, ***** emailed me. Please see the email below demanding a $300 security deposit by 4:30 or they would report me to the credit bureau. Below is his email. I paid the $300, in fear that he would ruin my credit rating.
  
  Here is the message I received from ***** on 2/4:
  "I am attaching the paperwork that YOU signed acknowledging we do not have a cancellation option. You are bound to this legal binding lease agreement. Your security deposit is due by 4:30 today before I leave. If I do not receive it, I will be sending all documentation including application completed by you, signed application acknowledgement, signed lease agreement and sign utilities addendum to the collection agency."

  

  Business Response

  Date: 03/08/2023

  The complaint is
  without merit, over the course of a week, that included multiple visits to our
  community, and several phone conversations with our team, the complainant
  signed the Lease Application, the Lease, several Addendums, an Application
  Acknowledgement Form, reviewed her new address (including the apartment number),
  the monthly rent and the term of the lease. Which is why we remain steadfastly
  optimistic that this matter will be resolved to everyone’s satisfaction.

• Initial Complaint

  Date:01/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of ******** **** Apartments in *** *******, *****, on 9/30/22. I had no unpaid balance or damages due. Please see the document entitled Final Account Statement. At move-out, I alerted ******* ******, the property manager, that my 2015 deposit at move-in was $200, not $100. Nevertheless, I received a $100 check dated 10/14/22. On 11/7/22, I emailed Ms. ****** and told her I was owed an additional $100. I attached a copy of my 2015 lease for her review, which showed I paid a $200 security deposit. Please see page 4 of the lease attached for review. She promised to refund the additional $100 deposit but did not do so. I have asked Ms. ****** and ******** ****'s owner, The Connor Group, several times (11/7/22; 11/8/22; 11/29/22; 12/12/22; 12/15/22) to refund the remaining $100 deposit. I have either received unfulfilled promises or no response at all. According to ***** Property Code, Section 92.103: The landlord shall refund a security deposit to the tenant on or before the 30th day after the date the tenant surrenders the premises. Per ***** law, I am asking The Connor Group to return the remaining $100 deposit immediately.
  
  Thank You,
  ****** *****
  ************

  

  Business Response

  Date: 03/22/2023

  The property was only credited for $100 by the previous owners of the property according to records from out acquisitions and dispositions department.

  Customer Answer

  Date: 04/03/2023

  To Whom It May Concern:

  
  

  I wish to reopen my claim. I moved into the Sonterra Blue Apartments in 2015. The original owners required a $200 security deposit and renter's insurance. My $200 security deposit was held in escrow. When the Connor Group (the 3rd property owner) purchased this property in 2022, they received my $200 in escrow. Per the Connor Group, the previous management (not the original owner) allegedly reported $100 as my security deposit, but I was a resident in 2015 when the required security deposit was $200, not $100. I have shown incontrovertible proof of this. Please see the original attachments. I request that the Connor Group return the remainder of my security deposit per Texas Property Code, Section 92:103.
  

  
  

  Thank You,

  ****** *****

  ************

  

  Business Response

  Date: 04/03/2023

  The property was only credited $100 for the resident during the transfer of ownership. The resident would need tot get in contact with the previous management company for the other $100 as we do not have it.

  Customer Answer

  Date: 04/03/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because the Connor Group is obligated to repay my security deposit per Texas Property Code, Section 92:103.

  I moved into the Sonterra Blue Apartments in 2015. The original owners required a $200 security deposit and renter's insurance. My $200 security deposit was held in escrow. When the Connor Group (the 3rd property owner) purchased this property in 2022, they received my $200 in escrow. Per the Connor Group, the previous management (not the original owner) allegedly reported $100 as my security deposit, but I was a resident in 2015 when the required security deposit was $200, not $100. I have shown incontrovertible proof of this. Please see the original attachments. I request that the Connor Group return the remainder of my security deposit per Texas Property Code, Section 92:103.
  
  Thank You,
  ****** *****
  ************
  
  
  
  

  

  Business Response

  Date: 04/04/2023

  We have credited the resident with the security deposit that was provided from the previous management company. As previously stated, the resident will need to follow up with the previous owners for any other payment that was not credited to the Connor Group.

  

  Business Response

  Date: 04/05/2023

  Please see the attached screenshot of the residents ledger. The highlighted portion is the deposit that was transferred from the previous owners.

  Customer Answer

  Date: 04/05/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because I require a signed, notarized statement from a Connor Group legal representative swearing under threat of perjury that the previous management company retained $100 of my $200 security deposit, which should have been transferred to the Connor Group.

  Sincerely,
  ****** *****
  ************