Reviews

Review Details

• Review fromLinda F

  Date: 12/20/2023

  1 star
  
  Date Wed, Dec 20 2023 at 7:47 PM
  The thermostat for the furnace malfunctioned. I bought it at the auction in 2017. It is supposedly under a ten year warranty. It appears we have been scammed by your company. Someone came to fix the unit on 12/20/23. We went through hell with your schedulers. They were VERY incompetent. The man who came to service the unit was ok, but he did not know how to wire the thermostat correctly. They are telling us someone can come on the 28th. What kind of company are you people running? They told me the warranty covered parts but not labor. I paid over $600 for labor and the thermostat is not functioning properly. I am looking into reporting this to anyone who will listen.
  Sent from Yahoo Mail for iPhone
  

• Review fromScott H

  Date: 10/17/2023

  1 star
  They came out when they wanted. Never gave any kind of time frame. We had two drains that needed attention and they didn’t fix either of them. The guy said our house beat him. What does that even mean? He charged us for five hours of labor while he was gone for lunch for half of that. We paid 500 dolllars and they fixed nothing. Then after he left our drain overflowed just to make it worse. We paid a lot of money for nothing.

• Review fromdee b

  Date: 10/04/2023

  5 stars

  dee b

  Date: 10/04/2023

  Sals did a great job working around the Water Department who did Not do such a professional job! Sals was understanding, professional and courteous.
  

  Sal's Heating, Cooling, Plumbing & Sewer

  Date: 10/05/2023

  Thanks for the review and business. Thanks for understanding the water department can be a challenge with all their clients and responsibilities but we got through it. Sal's

• Review fromChristine C.

  Date: 09/28/2023

  4 stars

  Christine C.

  Date: 09/28/2023

  The tech sent out did excellent work, but I was not given descent time frame. I waited all day before the technician came.
  

  Sal's Heating, Cooling, Plumbing & Sewer

  Date: 09/29/2023

  Thanks, you for sharing your experience, when anyone call for service, we are very clear i will be an all-day appointment with a call on the way because of the unpredictability of repairs and this was agreed to before scheduling. We are an upfront company to avoid any surprises and disappointment. Glad we were able to fix you up and take care of the issue. We do value your business and feedback and hopefully you can prepare for this if you schedule service again. Thaks Sal's

• Review fromDebbie S

  Date: 09/21/2023

  1 star
  Very unprofessional company. Would never use them again or recommend to anyone. I was told that a water heater that had a groupon would work in my home. After purchasing the groupon and calling back with the code, I was told by someone else that it wouldn't work. I had already purchased the groupon and Sal's will not help at all to try to get my money refunded. The water heater that was originally going to be $949 ended up costing me over $2400.00. The person doing the install openly did not want to do it, complained and said I should get a thankless. He left the house door open all day. Very unprofessional. Other service people that we have since had in our home verified that it is not a good company.

• Review fromShravan R

  Date: 09/01/2023

  1 star
  The phone staff was friendly and technician arrived on time. I had a thermostat that went out and requested someone come out to repair. I, however, had a poor experience for the following reasons:
  1) Technician started out by telling me, after an initial glance at our HVAC systems, that they were very old and likely difficult to service
  2) When he did look at the one HVAC system he was called to look at, repeatedly expressed how old the system was (that particular system was 9 years old). His exaggerated expressions of difficulty and challenge were red flags that he wanted to up sell me things I did not need
  3) When he diagnosed the problem as a failure of the circuit board, told me that it would be not worth the price of replacement and that I should look at replacing the entire furnace and AC unit.
  4) He looked at the other HVAC units that I have and said that all should be replaced
  5) Looked at water around my water heater and said it was leaking and needed replacement.
  Asked for a quote and was given a $35000 quote to replace everything.
  6) I paid $150 for "diagnosis" of the original problem (which was that a thermostat went out). He did not fix it.
  7) I called another company. They diagnosed the problem as a wire that shorted the system. Replaced the wiring. Circuit board was intact. System worked immediately. Total charge was $300 to fix the problem. No need to replace a 9 year old system
  8) This other company looked at the water heater and confirmed it was not leaking. The water on the ground was leakage from a condensation PVC pipe on the ground. Cost to repair $30. Floor is totally dry now.
  Summary: Wrong diagnosis, did not fix the problem, charged me for incorrect assessment and left me with a whole system replacement charge.
  I am surprised that the reviews have been so positive given my experience. My hope for this family run business is that this was an outlier and can be internally remedied. I will not use this service again

• Review fromRyan K

  Date: 08/17/2023

  1 star

  Ryan K

  Date: 08/17/2023

  Let me start by saying that staff is extremely friendly and helpful. They have the best technicians.
  That said, the way this company is run should be illegal. I got a brand new system put in 5 years ago. AC/heat pump and ductwork. There was an incident on install they accidentally blew through my ceiling. Patched it poorly, that's okay I know how to patch. Didn't cover my expensive paint.
  Moving on, system ran great for 3 years. Year 4 it fried my ecobee thermostat. Came to find out all the wiring shorted out. That cost me $600 in labor and diagnostics. They "fixed it" and then I lost two more 200 dollar thermostats in the next few days. They told me the thermostat was the issue and I needed to pay 200 dollars for their branded thermostat, obvious BS but I did it bc it was hot out. Running tally is $11,000 for install, $600 for wiring repairs and $600 for lost thermostats which they wouldn't cover.
  Year 5. Stopped cooling. Im currently about $800 into repairs and nothing has changed. Again the technicians are honest good people working for a bad company. Caught them scamming me on price, office lady told us the cost was for 2 laborers working for 4 hours. Had to send 2 for safety reasons. When one guy showed up I asked him why labor was $900 for one man working 4 hours and he called his office and it turns out they were charging us for a 350 dollar part that was supposed to be free under warranty. I do not believe that was a clerical error. Sal's is run by crooks. Their equipment is garbage. I tell everyone I know not to use them if HVAC comes up in conversation.
  

  Sal's Heating, Cooling, Plumbing & Sewer

  Date: 10/05/2023

  We didn't see a review from 5 year ago, why not? . If we didn't patch to your satisfaction, we would have gladly made it right. this is the first this has been mentioned clearly, we have not moved on from this. We have called to discuss. We are sorry mechanical and electrical things fail and need to be repaired with a cost and to prevent this have annual service. All of our thermostats we supply are branded and are compatible when most box store supplied thermostats, are simply not. So no not BS. Keep in mind the running tally is all quoted and accepted upfront and note HVAC systems are very expensive with any qualified, certified licensed company in business for over 48 years. Everyone at Sal's is honest and trusted good people our reputation speaks for itself. You caught us scamming? We would be happy to explain our cost and if there is a warranty there are cost associated with that process to provide the part etc. If you don't understand the process, please don't mislead the public. To say we are run by crooks is libelous and pretty offensive. The equipment we offer is as good as it gets, we also don't manufacture it. We stand behind our workmanship and their warranty. We encourage you to tell anyone who thinks like this to use the competition, so it helps us to provide A1 service and installations for good people like us. Sal's

• Review fromMARGARET B

  Date: 08/17/2023

  5 stars
  I think that you will be more than pleased with Sal's Heating, Cooling, Plumbing & Sewer. My contractor noted Sal's van in our building parking lot and we both called after having no luck with numerous contractors for a washer /dryer hook up in my new condo. Long story short, technicians did a quality job and I was pleased. I had a plumbing leak issue in my previous condo unit and needed a plumber again. The plumber/and maintenance man used by our building quoted an enormous price to fix a hidden leak Since I used Sal's previously, I called. The technician was professional, courteous and knowledgeable. He detected the leak and determined that we needed caulking. What is important is the quality of the workmanship, the correct estimate for the job, and the courteous employees. I was pleased .

• Review fromWilliam N

  Date: 08/08/2023

  5 stars
  We had a hot water tank installed by Sal’s. The technician, Noah ****** was very professional and did a better installation than the previous plumber did on the old tank. He also explained all of the necessary code upgrades that were required.
  I would highly recommend Sal’s Heating and Plumbing for any of your plumbing needs. Ask for Noah. He knows his stuff. If I could, I would give Sal’s 10 stars instead of 5.

• Review fromAnna S

  Date: 06/23/2023

  5 stars
  I hired Sal's heat and cooling to replace my water heater last spring and it went so well that I went back to them again to replace my furnace and A/C and was very pleased with the whole experience. The crew was thorough and it all went smoothly start to finish. Cleanup afterward was great too I didn't have any messes left behind which is a rare thing these days. I highly recommend this company.