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Business Profile

DVD Sales

Loving the Classics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in DVD Sales.

Complaints

This profile includes complaints for Loving the Classics's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 19 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/15/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered one episode of a TV show from them on 3 December. The order received was not the correct episode. When I requested a replacement, they asked me to send the order to a PO Box in *****, **, and they ask for a *** form to be filled in and included with the return. I suspect they ask for returns to be sent across the country to discourage returns; likewise I assume they ask for the *** form to be filled in on the assumption that some of their customers cannot do this. It is now 15 February and no replacement or refund is forthcoming. Every email interaction I have with them, they try to stall me. I will be making a formal complaint to the Consumer Complaints of the Ohio and Washington Attorney General. This company was fined $25000 last year for this exact behavior and should be barred from business: ***************************************************************

      Business Response

      Date: 05/27/2025

      Regarding this customer complaint (Adian), the disc we sent him had 2 episodes of a show on it, 1 of which he ordered. The customer either did not watch the entire disc material or is unable to advance to the second episode for some technical reason or simply unaware of his software and hardware functions with the disc menu. We informed the customer on several occasions that both episodes were on the disc he received, but he continued to complain of problems with the content.  As a result, we issued a full refund, including the original shipping cost, given his inability to access the disc for reasons not satisfactorily explained.  Given his continued complaints, though unsupported, we are now giving this customer the extra $10 for return shipping that he is requesting, though he has not supported the shipping costs.  In addition, his shipment to the Washington address is our return shipment remote customer representative location, and use of this address for the return, is not a scam or false address for the company.

      So, in conclusion (hopefully), while the terms of purchase in the purchase agreement states customers are responsible for return shipping costs (the actual cost) and while we don't refund the original shipping costs to the customer when the product is returned, we are making yet another exception in this case given Adians unsupported claims that he could not find access to the episode we shipped to him.  We are sending $10.00 to this individual, though it exceeds the typical cost of such shipping by $8.00.

       

    • Initial Complaint

      Date:01/21/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order # **********. Placed order October 7th, 2024 for 4 DVDs. Total was $88.73 I have yet to receive anything I ordered. Have contacted "***" many times since October and every response is, "order is out of stock, we are waiting for product from our supplier." After two months I asked for a refund, response was their refund policy is only within 48 hrs of order. However, items were not listed as out of stock when I placed order. In fact, items are still listed on site for sale. They should not be listing product they do not have in stock.After months of waiting, I finally went to the BBB to look up this business, they have an F rating, and one lawsuit about taking money and not sending product. Imagine that. I wish I would have read this before I dealt with this company. If they cannot do better than this, they should be put out of business. I am not sure if they are scammers or just really bad at running a ***********, it has been nearly 4 months since I placed order. I really just want my money back!

      Customer Answer

      Date: 01/21/2025

      Hello,

      Just making sure you received these documents about my case.

      See attached PDF.

      Thanks,
      ****** ******

      Business Response

      Date: 05/27/2025

      Everything was delivered to her in mid Feb as confirmed with **** tracking 9449011206206450748486

      Customer Answer

      Date: 05/29/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I accept the business's response to resolve this complaint.

      Regards,

      ****** ******

    • Initial Complaint

      Date:12/21/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered two DVDs from Loving The Classics sound September 2024. One had what I was looking for, however Owen Marshall was defective. I issued a complaint and they sent me instructions on returning for a refund. I returned and USPS tracking told me this: Your item was delivered to a parcel locker at 9:21 am on September 14, 2024 in SELAH, WA 98942. They keep stalling on my refund. I finally told them Christmas is coming. I still have not seen my refund. A person can be nice only so much before they get POed and take action.

      Business Response

      Date: 05/27/2025

      We have no record of receiving the returned item but has issued a purchase price refund today (5/25). They should see it on their card in 5-7 business days.

      Customer Answer

      Date: 05/27/2025

      [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 

      Complaint: 22719053

      I am rejecting this response because: Your item was delivered to a parcel locker at 9:21 am on September 14, 2024 in *****, ** 98942  AND...I received a notice that you have refunded my $59.99 but I have yet to see it land on Pay Pal.  In talking with Pay Pal, they do NOT have any transactions from you in regards to this matter.

      Regards,

      ******* *******

    • Initial Complaint

      Date:11/14/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a DVD from Loving the Classics on 8/25/24. I inquired about the status of order by email on Sep 23, 2024. They replied: as follows: Hello, We wanted to provide you with an update on your order. Currently, some items from your order are On Order From Supplier and are not in stock. This means it will take a bit longer before your complete order moves to the shipping queue. Rest assured, as soon as all items are in stock, your order will be processed and prepared to make its way to you. We'll keep you posted on any developments and provide you with a **** tracking number via email once your order is ready for shipment. If you have any questions or need further assistance, feel free to reach out. We appreciate your understanding and patience during this process. Best regards, *** Loving the Classics Customer Care On 11/12/2024, I wrote them requesting to cancel the order and to receive a refund. They have had ample time to restock the item and ship it to me. This was their reply:Hello,We accept no cancellations/replacements/changes will be accepted for orders 48 hours after they have been placed.Regards,*** I would like to receive a refund. I feel they have no intention of sending me the item.

      Business Response

      Date: 12/12/2024

      We tried very hard to get these in from our supplier but alas it was not to be. We have fully refunded Mr. ***** today (12/12/24) and he should see those funds returned to his bank/card within the next 5 business days. Thanks!

      Customer Answer

      Date: 12/23/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I accept the business's response to resolve this complaint.

      Regards,

      ***** *****

    • Initial Complaint

      Date:08/01/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered several ***s from loving the classics. One *** that they sent me would not play in any *** player. The only way that it would play is if I uploaded software to my computer. The *** was split screen, and it only played for 42 minutes when it's supposed to be 74 minutes. 32 minutes of the movie is missing and it is poorly edited and copied. I notified a guy named *** about the problem. He sent me a form by email for me to download and to fill out, along with the return address. I mail the *** back June 17th and it was delivered to the box on June 20th. First I was told that a refund would be credited back to my card and to check with my bank. The refund was never done. So I sent another email wanted to know the transaction date and the refund amount and was told he would check with the manager. I kept contacting him about what the manager said and got the run around. Then I was told I will get the refund when they received the package. I told him when the package was sent and when it was delivered to the box and I also got the information from the **** website verifying that. Then I was told they would send it to the review team. I hadn't heard anything except that it was delayed and they were sorry. I have been getting the run around ever since. I don't know if it's from the same person or someone different. I initially told them if the *** that they would send me again was defective to go ahead and give me my refund . I didn't want to get another one that had the same issue of not playing. I've been trying to get my refund to no avail. They have the defective *** and my money. I want my refund.

      Business Response

      Date: 09/17/2024

      Customer agreed to ****** refund and that was dispatched to them on 9/9/24.

      Customer Answer

      Date: 09/17/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I accept the business's response to resolve this complaint.

      Regards,

      ***********************

    • Initial Complaint

      Date:07/31/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a *** on April 15, 2024. I received a *** in May. The *** was the wrong one. I was told that I could return the *** (at my expense) and they would refund my purchase price within seven days. They received the returned *** on May 31, 2024. This is July 31, 2024 and I have still not received a refund. I have contacted them six times in June and July about the status of the refund. They continue to say they are working on it. They have had the audacity to send me an email offering a $14.99 coupon, if I would write a nice BBB review and send them a screenshot of the review. They are slow walking my refund but will give me a coupon for about the same amount of money for a good review. I cannot believe this.

      Business Response

      Date: 09/17/2024

      Refund issued 9/17/24 and customer should see it within a matter of days.

      Customer Answer

      Date: 09/18/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I accept the business's response to resolve this complaint.  I wish it had not taken almost four months to get the refund.

      Regards,

      *********************

    • Initial Complaint

      Date:06/07/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 31, 2024, I purchased 3 DVD movies from this online store. These 3 movies are : A Little Bit of Heaven (1940), Zanzibar (1940), and Riders of Pasco Basin (1940). Nothing happened. I contacted them and asked what was holding things up. They gave me the usual jazz that it takes 2 weeks to ship in stock items, 8 weeks for back ordered items, etc. All 3 of the movies I listed above were in stock at the time I purchased them. I contact them to let them know that such a long delay is unacceptable to me as these movies were to be a gift and would clearly not get here on time. I politely asked for a refund and for my order to be canceled. They responded and said they would refund. They never did. Since then, my emails have gone unanswered. I may be wrong but I have a sneaking suspicion that this "family business" is a scam. There are far too many complaints similar to mine about this business. I would like a full refund. Thank you for your time and for your help.

      Business Response

      Date: 06/12/2024

      Customer has been refunded as of 6/10/24. This complaint is also out of bounds to start with. Customer actually violated the sales contract they agreed to by requesting to cancel the order outside of the 48 hour time window.

      Customer Answer

      Date: 06/12/2024

      I accept the business's response to resolve this complaint.

    • Initial Complaint

      Date:02/20/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a dvd in December, 2023, and it arrived a few weeks later. The problem is it was unreadable on any of our dvd or bluray players. I immediately let the company know and their only response, after a few emails, was that I had to pay to return it so they could check it out. I shipped it and sent them a copy of the shipping receipt.

      It has been over a month and nothing has happened, other than an email that they would check on it.

      THERE IS NO WAY THIS COMPANY SHOULD BE ALLOWED TO SELL ONLINE.

      HERE IS A COPY OF THE ORIGINAL PAYMENT CONFIRMATION. DEC 18, 2023.......
      Payment Information
      Date/Time: 18-Dec-2023 7:06:09 PST
      Transaction ID: ************ Payment Method: Visa xxxxXXXX
      Transaction Type: Purchase
      Auth Code: ******

      Business Response

      Date: 02/28/2024

      Customer was refunded on 2/26

      Customer Answer

      Date: 02/28/2024

      I accept the business's response to resolve this complaint that they did refund the price of the dvd.  This company did nothing to help me before I said I was getting you involved.


    • Initial Complaint

      Date:12/07/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought 2 dvds on 11/3.No receipt,no tracking,no answer from contact

      Business Response

      Date: 12/21/2023

      Customer bought 2 DVDs on 11/21 and we had to order one of them in. We have everything now and the order is shipping this week.

    • Initial Complaint

      Date:10/31/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This "chronicle" is what I have been through with this horrible online business over the course of the past four weeks since my October payment for the wrestling DVD "Blood & Guts."

      Almost four weeks ago (October 5th) I ordered and was charged for a DVD of "Blood & Guts." On October 11th, I reached out by email to inquire about the lack of ANY shipping notification and received the following reply from "Leo" on October 12th: "Hello,
      In-stock items usually ship within 2 weeks. When an item ships you should receive an email with the USPS tracking information. Kindly, Leo"

      One week later (October 19th), I received this from "DGSSpradlin" at gmail: "We are running a little behind but it should be in the mail this weekend. :)"

      It is now 12 days passage of time since that note from "[email protected]" and I have neither received a shipping notification, NOR have I heard a single additional word. This, DESPITE my having emailed last Friday (the 27th) this note: "Since it's been over a week additional now, I'm still waiting to hear that the DVD has actually been shipped. My credit card was charged more than three weeks ago. On October 4th." NO response!

      Frustrated to the point of disgust, I am now requesting a refund on my Visa card. This is no way to run a reputable business!

      Business Response

      Date: 11/16/2023

      Item was delivered on 11/10 with USPS 9449011206204897829522 Sorry about the delays but October was unusually busy and we weren't able to get things out as quickly as usual. :)

      Customer Answer

      Date: 11/16/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I accept the business's response to resolve this complaint.


      Regards,



      ***** ******

    Loving the Classics is NOT a BBB Accredited Business.

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