Reviews

This profile includes reviews for Lower.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lower.com

  8131 Smiths Mill Rd New Albany, OH 43054-1183

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  Lower LLC

  8621 Robert Fulton Dr STE 150 Columbia, MD 21046-2637

Review Details

• Review fromAlexandra W

  Date: 12/04/2024

  5 stars
  I worked with **** Cafareller during my first home buying process, and he made the process so much easier to navigate! Excellent communication throughout and I was informed of the progress in my loan every step of the way. Cannot reccomend enough.

• Review fromAaron G

  Date: 12/04/2024

  5 stars
  We worked with **** ****** at lower.com to finance purchasing a condo and he was excellent. Every step was well explained and executed precisely and courteously. He was prompt and always available to answer our questions and guide us through the process, and we closed quickly.

• Review fromMaria D

  Date: 12/04/2024

  5 stars
  Ive zero clue what company these other reviewers are discussing because I would have actually been lost with ***** ***** at Lower. Other mortgage companies never even bothered getting back to me and somehow still send me spam emails. ***** went above and beyond and STILL DOES! He reaches out on holidays and every time theres even a hint that rates are going down. *** had my insurance broker for over a decade and I call her my insurance guru. I never knew there were mortgage gurus until I met *****. Now I have a mortgage guy for life Every single detail was explained to me. All the financials worked and reworked at the drop of a dime when I asked. We could have closed in under a week thanks to my agent and *****. I love recommended him quite a few times and will continue doing so!

• Review fromPaula H

  Date: 12/04/2024

  5 stars
  I had a great experience with Lower. ***** ***** was with me through the entire process. He kept me informed every step of the way through closing. I would recommend Lower and ***** for such great service. I would definitely use them again.

• Review fromBrad O

  Date: 12/04/2024

  5 stars
  We got a loan through Lower earlier this year, and received excellent service from ***** *****. Not only did we receive unbelievable service during the initial transaction, but ***** continues to stay in contact as we are watching for rates to come into a refinance zone. We are very glad that we went with Lower, and especially *****!

• Review fromConnor M

  Date: 12/04/2024

  5 stars
  My home buying process was amazing, I knew absolutely nothing about the buying process and steps before speaking to our lender *****. Whenever my familys ready to buy our next home well do the same thing no questions asked. It was to easy not to do again. Highly recommend ????

• Review fromKelleen R

  Date: 12/04/2024

  5 stars
  I worked with ***** ***** to get Pre-Approved for my first home purchase. He has answered every single question I have had for him, and he is always available for a call or quick text. My realtor loves working on the same team with him, so this has been an incredibly enjoyable experience for me and my family. Highly recommend!

• Review fromTee H

  Date: 09/24/2024

  1 star

  Tee H

  Date: 09/24/2024

  Loan officer reached out to me concerning changes in *** requirements. I was told I would qualify and we proceeded with the application. He even had us put money on some of our credit cards to hype up our credit report. Then he had us give him our bank account information for future charges, to only find that he had monies come out of our account prematurely and unexpectedly. When I confronted him about these charges that were unauthorized, he had no explanation and admitted that he was at fault. Then he ignored all of our phone calls. We never got updates on how the loan was progressing. I even reached out to Corporate, who also ignored my emails. I would avoid this Mortgage company by all means. They are dishonest and do not take ownership for their mistakes. Now I see why they are not Better Business Bureau approved. I would never Recommend this company to anyone.

  Lower.com

  Date: 09/25/2024

  Hello Tee, Thank you for providing your feedback. We want to apologize for any unmet expectations. Could you please email us at ***************************** with more information. We could not locate an application based on your name or email. Could you provide information such as your phone number, property address, and the name of the loan officer you worked with? Thank you - Lower.com *************

• Review fromSarah V

  Date: 08/31/2024

  1 star

  Sarah V

  Date: 08/31/2024

  Our experience with Lower LLC (Lower.com) has been deeply frustrating, marked by miscommunication, misleading information, and last-minute changes that have caused financial and emotional distress. We were given a clear to close, communicated to our title company and realtor, leading us to incur expenses like appraisals and inspections.Despite this, Lower LLC changed the loan terms without proper explanation, postponed our closing multiple times, and left us in a 7-day grace ******* Our original closing on August 29th was abruptly canceled and rescheduled, with no certainty that the loan will close.Lower LLC often blamed issues on ****** **** automated systems and AI technology, citing external rejections, but we never received clear answers. They had an opportunity to resolve the situation through an exception request, but we were not informed of its denial until we discovered it ourselves.This has disrupted our lives, including switching schools for our four childrenthree of whom have disabilitiesand notifying our landlord of a planned move based on broken promises. As a community leader in ****, I cannot recommend Lower LLC to anyone. Their shifting terms, delays, and lack of accountability have caused severe hardship to my family.We have reported these issues to HUD, FHFA, and the *** and hope no other families experience what we have with Lower LLC. This review will be updated based on the outcome of our rescheduled closing, but currently, our experience has been unacceptable.

  Lower.com

  Date: 09/11/2024

  Hello ****, Thank you for providing your feedback. We want to apologize for any unmet expectations. Per our records we were able to close your loan and saw you had updated your review on another review platform. We did share your experience with the appropriate parties. If you would like to provide more information, please contact us at your earliest convenience at ****************************** Thank you - Lower.com *************

• Review fromSaacha S

  Date: 08/05/2024

  1 star

  Saacha S

  Date: 08/05/2024

  Do not use this company. Started off good had me pay for an appraisal. Then was in underwriting for a month. Came back with 3 different amounts for closing. Then when I decided to go with another opinion. Gave me an ultimatum and blocked my phone number and email. I have never seen a mortgage lender nor bank block someone because the didnt choose them. Also would not release my information to the next lender. Run far far away from these people.

  Lower.com

  Date: 08/06/2024

  Hello ******, Thank you for providing your feedback. We want to apologize for any unmet expectations. We also get frustrated by federal laws that can change overtime, however they are for your protection. Per the notes on your file, some items were needed to be taken care by you for you to qualify per federal guidelines. We have shared your experience with the branch manager. If you would like to provide more information, please contact us at your earliest convenience at ****************************** Thank you - Lower.com Customer Carewe