We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Restaurants

Bob Evans Restaurants

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Complaints

This profile includes complaints for Bob Evans Restaurants's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Bob Evans Restaurants has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 38 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/02/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I doordashed Bob Evans and ordered myself a chocolate cake. Either within the cake or in the ice cream container, I found tiny shards of glass. The complaint number has yet to reach back to me.

      Business Response

      Date: 08/04/2023

      Please send me the order number and I will refund the order and begin an investigation into the glass.

      Customer Answer

      Date: 08/08/2023

      I accept the business's response to resolve this complaint.

    • Initial Complaint

      Date:05/24/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      False advertising. Easter Celebration Platter and Mothers Day Celebration Platter. I purchased the Easter Platter on 4/7/23 and no ham was in meal. I contacted restaurant and spoke with two different people, including the Manager and they stated no ham came with meal. I e-mailed headquarters and after weeks and weeks they offered a refund for the meal but I have not heard back from them as of 5/24/23. I had ordered for delivery and paid additional delivery charges and driver tip because I wanted what was offered in the Special, which I did not get. I contacted Bob Evans again in regards to the Mothers Day Platter and asked them the same question - does this platter come with ham. They again repeated 'No', even though it's clearly shown on website.

      Business Response

      Date: 06/06/2023

      We emailed ****** on 4/21 and asked for her to provide the restaurant she ordered from or the order number to be able to refund her order. In the last 18 months, there have been 11 concerns that have been submitted and we have responded and resolved each complaint. If we are not able to locate the order, unfortunately we are not able to refund it. 

      Customer Answer

      Date: 06/06/2023

       I have submitted required information via email to Bob Evans.on May 24th. I submitted order number, my information and the store information.


      Business Response

      Date: 06/12/2023

      Please provide the order number and we can refund the order.

      Customer Answer

      Date: 06/12/2023

      I accept the business's response to resolve this complaint. Even though the company did not offer any reasons for false advertising or ways they would initiate to correct, I will close this case.

    • Initial Complaint

      Date:05/16/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have left 5 messages at the Bob Evans Customer Service number (in last 2.5 weeks) and waited on hold twice for over 20 minutes when the message tells me I am #1 in line to be helped.

      I spoke to a representative at the Customer Service in late February to verify the Gift Card I had purchased had a balance of $25. At that time, the Rep verified the balance. I went to use the gift card on May 5th (if I remember correctly) and I was told there was a $0.00 balance. Why was my gift card zeroed out before it was even used?
      I see on here that there is a Bob Evans person that monitors this site, so I am looking forward to resolving this issue. I would like to receive a direct phone number or email address to fix this issue. Bob Evans is a great restaurant and I go 2-3 times a month. It is also from my original home state.

      Business Response

      Date: 05/06/2025

      I apologize that this has not been resolved. Please provide the gift card number and we will get a replacement issued.

    • Initial Complaint

      Date:04/21/2023

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've come back to this after a couple days I thought I would give the company the opportunity to respond but they didn't and it looks like I have to input everything all over again which I don't want to do so the highlights...

      I had an unsatisfactory carryout order a couple weeks ago. I tried to call the restaurant. They put me on hold for 5-10 minutes so I gave up went on the website filed out form they responded they would notify the regional manager never heard from them and finally wrote to the corporate office nothing from them either.

      In brief had a carryout order that did not have what I ordered, did not have any condiments, have a very small portion of what was and it didn't seem they took the time to prepare without just throwing things together.

      Business Response

      Date: 04/28/2023

      I have reviewed the prior communication and we failed to follow up with your concern properly and for that I am truly sorry. The Director of Operations should have contacted you and we should have sent you a gift card or refund. Is your current address on **** ********** way?

      Customer Answer

      Date: 05/05/2023

      acceptance was predicated on getting something in the nature of a gift card from the company. Apparently they asked for my current address which i responded. My current address is the same as was stated in the original complaint. **** ********** **** ******* ** *****. Please let me know what is going on with this. I am very concerned about the process and how this can be avoided in the future. Up to a point I am wiling to give the company the benefit of the doubt but it really seems like they are avoiding doing the right thing.

    • Initial Complaint

      Date:04/15/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/14/2023 I dined at the bob evans 113 in Willoughby ohio after eating I placed a to go order for a chicken family meal I ordered a 6 piece chicken costing 34 dollars with fries upon getting home I realized I had been charged 10 dollars for the fries I thought the meals came with 2 sides and biscuits which I didn't receive also the chicken was badly burned when I called the store they said the side dishes were supposed to be charged separately that's not what the online menu states so I ended up paying over 44 dollars for food that was not edible invoice number on the receipt is *********

      Business Response

      Date: 04/24/2023

      We will refund the order. If the guest can provide the last four of the credit card that was used we can provide a refund for the order.

      Customer Answer

      Date: 04/25/2023

      I accept the business's response to resolve this complaint.

    • Initial Complaint

      Date:02/11/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Walked into Bob Evens in Marysville 2/11/23 before 9am and had to wait to get seated. The hostess seen us but he never said anything to us about someone would be with us shortly. The entrance area started to fill up and still nothing was said. A couple came in and asked if anyone had put their name down to be waited on, I turned around and said he is not acknowledging us and we stood there more than 10 minutes before he finally did anything to seat us. There were customers that walked out that were not happy and I am not happy. This guy is not a people person. When we did get seated we never even got a sorry for your wait. I felt like chopped liver and I hope that this gets taken care of soon. His name is *****.

      Our waitress has always done great and deserves a recognition for her service at Bob Evans and she has always gone above and beyond for us and other customers. ********* was our waitress and she gets 2 thumbs up from us.

      Business Response

      Date: 02/14/2023

      We apologize that the guest had that experience in the restaurants. That is not our standard of service. We will inform the Director of Operations about this experience so they can coach the managers.

    • Initial Complaint

      Date:02/10/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband, son, granddaughter and I went to the Wooster Bob Evans (on Robinson Rd) on Saturday Feb 4 at 6pm. We walked into the lobby and there were several people waiting so my granddaughter and I sat down. Employees kept walking back and forth but no one spoke to us at all. After sitting for about 15 minutes another couple walked in and a hostess (****) walked right up to them asking them how many in their group. My husband then spoke up and said no one had waited on us yet. The hostess (****) then said I'm sorry someone told me your were checked in. Which wasn't true. Meanwhile the customer that walked in 15 min after us started very loudly arguing with my husband since he spoke up. My husband argued back. I understand that the manager (******) and the general manager (*****) were both there but neither came out to see what the arguing was about. In the meantime the hostess (****) very loudly said "GO" to us as we were walking out the door. Mind you we have been very good customers of this particular Bob Evans FOR YEARS! We recently had our whole family there for Thanksgiving dinner and picked up a Christmas dinner. I don't understand why neither of the managers showed their faces the whole time. After walking out I made a phone call to the restaurant, spoke to the manager and she admitted to hearing the whole thing. Neal (rest his soul) nor Carrie would've NEVER let us be treated that way! I certainly hope the two managers and the hostess is reprimanded in some way. A customer should NEVER be treated the way we were!

      Business Response

      Date: 02/14/2023

      We apologize for the experience that occurred in the restaurant. Guests should never be treated like that. We will forward your comments to the Director of Operations for them to coach the management staff. 

      Customer Answer

      Date: 03/01/2023

      I accept the business's response to resolve this complaint.

    • Initial Complaint

      Date:01/25/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint taken over phone by BBB representative BA.

      Consumer bought bought a $50 gift card online on 1/5/2023. This was a promotion where you would also get an additional $10. He received the gift card, but it was only for $50. He called the customer support number at ###-###-#### and they told him to call another number. Over the last 3 weeks he I has called about 12 times and just gest the runaround. On 1/24/2023 he called and spoke to a manager named ****** and was told that the promotion ended 1/1/2023 and should have been taken down from the website. ****** told the consumer to call the ###-###-#### again and to keep calling it.

      Customer Answer

      Date: 01/25/2023

      II am very disappointed in Bob Evans!!! You promised an additional $10.00 when ordering a $50.00 gift card . You cheated me out of my $10.00.

      Business Response

      Date: 02/08/2023

      We apologize about the inconvenience this has caused the guest. We would be happy to send them a $10 gift card. 

    • Initial Complaint

      Date:12/31/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The waitress at north end bob Evan’s was very rude to us on or about December 18th I had ask for a water and didn’t receive it so later in the meal I asked again for the water and she replied you didn’t ask for a water but ok in a very rude manner so we did not tip that day and generally we tip 20% or more, fast forward to December 31st we were seated in her section right next to the kitchen and before we even got a drink order in we and everyone else in that section listened to her berate us about how we didn’t leave a tip before Christmas and how she told me I didn’t order a water and continually berated us until we got up and left, we are regular customers in this store and unless something is done we will probably not return we were degraded in front of other customers to the point of embarrassment over a tip she didn’t for the degrading and bad service we were given

      Business Response

      Date: 01/05/2023

      The treatment of the guest is not reflective of our values. I will send this account on to the Director of Operations if the guest can provide the restaurant address.

    • Initial Complaint

      Date:12/30/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For "years" and I mean over 12 years I've been buying the unbaked dinner rolls at the same location which I just purchased at Thanksgiving and Christmas. So now a manager is saying that can't be done, it should have never happened to begin with. After all these years, I am not happy because the next time I go in there another manager will probably sell them to me.

      Business Response

      Date: 01/05/2023

      We do not sell our rolls unbaked. They are cooked and can be reheated for later use. I am not sure what the guest has received it the past.

    Bob Evans Restaurants is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.