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Business Profile

Chimney Cleaning

Best Chimney Care

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Chimney Cleaning.

Complaints

This profile includes complaints for Best Chimney Care's headquarters and its corporate-owned locations. To view all corporate locations, see

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Best Chimney Care has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/11/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We were referred to Best Chimney by a realtor in order to make some tuck pointing repairs on a chimney. While they were out we also had them look at suck pointing two rock retaining walls as well as our brick front stairs.

      We had the work done on May 2nd and were called to pay the total of $4200, which we did.
      When I checked all the work, and saw that our stairs had not been properly done, I contacted Ron to have them completed.

      Ron's people came out again to fix the issues on 5/20 but failed to fix the steps.

      When I reached out Ron told me "It probably wasn’t done because this is the contract Justin was working off of. I can have him touch up that area." - and that he would come back out and fix the steps.

      On June 15th I contacted Ron again to ask of he had simply given up on me and he said "If you can forward the color schemes to me, I’ll do the job.". I forwarded him the colors for the mortar.

      A month later I let Ron know I would look for other contractors and start a claim.

    • Initial Complaint

      Date:08/24/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ron L*** visited our home to give an estimate on a chimney repair. We had used his company in the past and trusted his work and his estimate for the job. We accepted his bid and on 4/22/2022 paid $1,450 to Charlene L*** for half the job. He said it would take time to get the equipment for the job. I started calling weekly in July for updates and could not get ahold of anyone. It is now late August and we can’t contact the company via phone, text, or email and fear we have been scammed.

    Best Chimney Care is NOT a BBB Accredited Business.

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