Reviews

This profile includes reviews for ProVia's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ProVia

  2150 State Route 39 Sugarcreek, OH 44681-9201

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  ProVia

  1550 County Road 140 Sugarcreek, OH 44681-9204

Review Details

• Review fromLinda R

  Date: 09/17/2022

  1 star

  Linda R

  Date: 09/17/2022

  I ordered ProVia windows through an Illinois distributor on April 30 2022 and was told it would be 6 weeks. It is now 19 weeks later and I am being told it will be another 3 weeks before the windows would be shipped.
  I called ProVia directly and asked what a normal wait time would be for ordering windows and was told that “… it could take up to 20 weeks”. We are now past that time quoted by a ProVia rep and I am still not confident that is the final date because ProVia keeps pushing the ship date back 2 weeks minimum each time my distributor contacts them.
  I am getting 3 large windows and it is looking more like this is going to be happening in the middle of winter, which is concerning to say the very least.
  I am not happy with the consistent delays by ProVia and would like an explanation for the delays and an honest ship date.

  ProVia

  Date: 09/21/2022

  These windows referenced in this Review were ordered from ProVia by indicated Illinois distributor on 5/3/2022. ProVia subsequently received the order and manufactured and completed all the windows on 6/14/2022. The windows on this order are still being held at ProVia due to a failure to adhere to the Terms and Conditions set forth between ProVia and the Illinois distributor the consumer ordered these windows from. Further details wanted by ***** ****** on this failure must be obtained from the Illinois distributor . ProVia will not discuss this breach with the author of this Review as she is their customer.

• Review fromNancy F

  Date: 08/15/2022

  1 star

  Nancy F

  Date: 08/15/2022

  I bought a new sliding glass balcony door from ****** ***** *** ** ******* on 2/11/22. I waited four months to get my new door which was installed on 6/10/22. My new door was made by Provia. I thought I would be getting a beautiful new sliding glass door since I agreed to pay $5000. Much to my surprise and disappointment, my new door from Provia arrived on 6/10/22 nearly entirely defective! One of the panels is cracked, it’s scratched on the outside, the screen door is poorly made and not tight at all and I can’t even turn the lock on the door to lock it! A brand new door costing me $5000 and I can’t even lock it!! I have never seen such poor workmanship! I could understand if one part of the door was defective but to have nearly the entire door arrive in such poor condition is totally unacceptable! I was then told by ****** ***** that another door would be ordered and the second door didn’t arrive until 8/2/22 and the second door also arrived defective according to ****** *****. Now a third door is on order with Provia and I was told the next ETA will not be until 9/13/22! I have no idea if this third door ordered from Provia will arrive without any defects and have a lock that actually works! I have been waiting since 2/11/22 for my new door from Provia and this third door will not be installed until maybe the end of September! That will be eight months of waiting for Provia to make a decent door that is not damaged and that I can actually lock!! Provia is nothing but a joke and they make JUNK! Do not waste your time nor your money buying any product made by Provia. You will be sorely disappointed and your wallet will be empty! I have never seen such poor workmanship from a company that has been in business for years. To think that they manufacture doors on a daily basis and then to receive two new doors with so many defects in unbelievable! I will be reaching out to an attorney if this matter is not resolved asap. I have been patient long enough.

  ProVia

  Date: 09/06/2022

  The order for this vinyl sliding patio door unit was received by ProVia on 2/25/2022 and was manufactured and shipped to dealer on 5/25/2022. The lead time is longer than usual due to it having a custom painted exterior which adds an extended lead time to these units. Just the painting process for these doors and components is an additional 6 - 8 weeks over non-painted units. The dealer did inform ProVia of some quality issues on the exterior paint of the panels, sliding screen and hardware. These items were all reordered and unfortunately the panels had quality issues with the paint again. These are currently being remanufactured but as previously stated, custom exterior painted components have an additional lead time. We do apologize for the quality issues, especially in the custom paint finish and will work diligently until fully and completely resolved.