Reviews
This profile includes reviews for Summit Racing Equipment's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 89 Customer Reviews
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Review fromMichelle H
Date: 11/18/2024
1 starMichelle H
Date: 11/18/2024
You really should have workers that know what they are talking about when someone comes in asking if parts will fit their vehicle. 1500 is not the same as a 2500..... You don't tell someone its an exact fit and guarantee it just to get the sale. Then to take it to a paint shop to have it painted to match the vehicle to find it doesn't fit. Called and spoke to Smokey who said I can get a refund on the hood only but not the paint job I paid for. Then spoke to **** who is supposed to be a manager and had nothing to say, I even had to ask if he was still there. Tried to blame the Paint Shop for not confirming before painting. The paint shop was hired to do Summit's job and sell the correct part. Their job was to paint and that is what they did. Now out the money of the part, the paint cost and still no part for the vehicle. Instead of taking accountability for the worker who assured the fit or as a company in general, they want to throw the blame on everyone else.
Summit Racing Equipment
Date: 11/19/2024
Thank you for affording us the opportunity to respond to you. Feedback from our customers plays a very important role in our companys mission. We apologize for any issues with your the hood you ordered from us. We do not cover any labor, incidental or consequential costs that may be incurred due to an issue with an item ordered from us. While we do try to be as accurate as possible when selling parts, we always recommend test fitting and confirming fitment on an item prior to painting or modifying it, as that is the industry norm. While our policy states we do not accept returns on items that have been modified. Our records show you did speak with our service staff and considering the circumstances we did agree to accept a return on the hood and refund you on it.Review fromMario R
Date: 11/15/2024
1 starMario R
Date: 11/15/2024
They need to do better about shipping, is not the first time I order items and you pay for 2 day or overnight delivery and they don't send the packages on time for the package to be deliver on time for what you pay and they promise when you order. Order #******* order was placed on 11/13/2024 and it was supposed to be delivered on 11/15/2024 but it was not sent on time and now the expected delivery is 11/18/2024. Save your money on paying for faster delivery or find another company that honors it.Summit Racing Equipment
Date: 11/18/2024
Thank you for affording us the opportunity to respond to you. Feedback from our customers plays a very important role in our companys mission. We apologize for any issues with your order. Our records show your order was placed on 11/13/24 and you selected 2-day air shipping. The order was shipped out the same day via ***. Unfortunately, once a package leaves our facility we have no control over possible delays in transit. Our records show you did speak to our service staff, and we refunded the 2-day air shipping fees you paid. According to *** tracking your order is currently estimated to be delivered today. We apologize for any inconvenience this may have caused you or your project.Review fromBrian M
Date: 11/10/2024
1 starBrian M
Date: 11/10/2024
When you bill someone for parts & give them a total & that is what is agreed to pay you can't add on extra charges after the *********** the customer...Summit Racing Equipment
Date: 11/13/2024
Thank you for affording us the opportunity to respond to you. Feedback from our customers plays a very important role in our companys mission. We apologize for any possible confusion or miscommunication as to the total charges on your order. All orders shipped inside the 48 contiguous ************* are subject to a handling fee. The fee amount is based on the order subtotal. This is stated in our policies, which can be found on our website here: ************************************************************************************************ Upon reviewing our phone records of this interaction, our representative did provide a grand total, which you confirmed. Our records show you already spoke with our service staff on 11/10/24 and came to an amicable resolution.Brian M
Date: 11/26/2024
I do NOT care what you print if you DO NOT tell the customer & just charge them an extra 15 dollars to process the order it is WRONG. When presenting a customer with a bill you must tell them off all charges & what they are for...Review fromDavid G
Date: 10/27/2024
5 starsDavid G
Date: 10/27/2024
We had a problem with a wrong part and Summit took care of it. I would buy from summit racing again, I would recommend summit, and I would tell a friend about Summit RacingSummit Racing Equipment
Date: 10/29/2024
Thank you for affording us the opportunity to respond to you. Feedback from our customers plays a very important role in our companys mission. We appreciate the kind words and we are always happy to assist in any way we can.Review fromCharles F
Date: 10/15/2024
5 starsCharles F
Date: 10/15/2024
Summit is the absolute very best place to get the parts you need when restoring and repairing your automobile not only do they have stock items but also have loads of hi performance and up graded parts to make your car better than new ! Best of all at Summit when you call to talk to a employee you will have the pleasure of talking to some of the most informed and kind and polite people on the planet, its always truly a pleasure every time I give Summit a call ! On top of that they always have the best price and if you see it for less they match the price ! Now that is service ! And that is why I truly, Highly recommend Summit and their crew ! I have been a loyal customer for many years and I am very thank full for the many times they have helped me with restoring my seven vehicles ***** trucks, 3 Blazers 2 long beds and 1 short bed and my MGB convertible. SUMMIT IS THE BEST ! Thanks Summit ! ******* *.Summit Racing Equipment
Date: 10/16/2024
Thank you for affording us the opportunity to respond to you. Feedback from our customers plays a very important role in our company’s mission. We appreciate the kind words and we are always happy to assist in any way we can.Review fromCarlton W
Date: 10/10/2024
1 starCarlton W
Date: 10/10/2024
After a few very good experiences with Summit, I ordered stainless brake lines for my 1997 Chevrolet K2500 pickup. The lines Summit sent me were not even close, and the package said they were for a 1988 Suburban. The error is 100 percent Summit's fault, as I ordered from their web site and I certainly didn't specify a 1998 Suburban (having never owned one).Summit did process a return, but kept $11.99 of the money I sent them. Since this was their error, they should have refunded the entire amount.LMC Truck sent the correct lines; I should have ordered from them in the first place. Their price was $15 higher than Summit's, but then again Summit is into me for $11.99 plus the hassle of a return.They say one "oh, cr@p" wipes out 100 "attaboys." This is a BIG "oh, cr@p" on Summit's part.And, Summit: Please don't bother responding unless there's an $11.99 refund on the way.Summit Racing Equipment
Date: 10/14/2024
Thank you for affording us the opportunity to respond to you. Feedback from our customers plays a very important role in our company’s mission. We apologize for any possible confusion regarding your order or our return policies. Our records show you placed your order 1808396 for part number RSD-TRA8101S on 9/21/24 via our website. According to the information listed directly on our website, this only fits particular 1981-1987 GM truck and SUV models. You then summitted a return via our website on 9/25/24. The item was then returned to us on 10/1/24 and we issued a refund the same day back to the original purchase method. Since your original order total was under $109, there was an $11.99 handling fee billed on it as shown on our website at the time you placed your order. While normally that is a non-refundable fee as stated in our policies, as a one-time consideration we will go ahead and refund you on that as well. More info on our handling fee can be found on our website here: https://help.summitracing.com/knowledgebase/article/HE-00857/en-usReview fromGary P
Date: 09/20/2024
1 starGary P
Date: 09/20/2024
Bought a break booster kit said and still says it comes with brake pedal extenders.But was told they didn't after I received them .the first guy was nice sent me a whole new kit and was told to take out what I needed., but when it come no rods.called back was told it don't come with them and said they had fixed the problem.the guy never apologized and was rude. The same kit says it today.after years of buying from them . I guess they have got to big for customers .No MoreSummit Racing Equipment
Date: 09/25/2024
Thank you for affording us the opportunity to respond to you. Feedback from our customers plays a very important role in our companys mission. We apologize for any miscommunication as to the items included in the kit you ordered, any issues with our representatives you spoke with, and for any inconvenience this matter may have caused. We have since been in contact with the consumer and reached an amicable resolution.Review fromTom P
Date: 09/16/2024
5 starsTom P
Date: 09/16/2024
I ordered disc brake conversion set up over a year ago. I started to install when I noticed one of the rotors was different I gave them a call and explained it to them they sent me another one I don't think any other parts place would of gave me one after that much time I'll definitely keep shopping with summitSummit Racing Equipment
Date: 09/20/2024
Thank you for affording us the opportunity to respond to you. Feedback from our customers plays a very important role in our companys mission. We appreciate the kind words and we are always happy to assist in any way we can.Review fromWilliam H
Date: 08/19/2024
2 starsWilliam H
Date: 08/19/2024
When you order something the parts arrive very quickly. But, if you have to return something because they sent you the wrong part, it takes forever to get the replacement.Summit Racing Equipment
Date: 08/22/2024
Thank you for affording us the opportunity to respond to you. Feedback from our customers plays a very important role in our companys mission. We apologize for any inconvenience or delay in the processing of your return. In most cases, it typically takes 7-10 days to process a return and issue a refund or exchange credit. We will review your feedback with our warehouse and returns staff. We have processed your exchange and shipped your replacement order ******* out to you. We apologize for any inconvenience this may have caused you, or your project.Review fromSteve W
Date: 08/14/2024
1 starSteve W
Date: 08/14/2024
Summit racing will not stand behind problems with their productsSummit Racing Equipment
Date: 08/15/2024
Thank you for af****ing us the opportunity to respond to you. Feedback from our customers plays a very important role in our companys mission. Our records show on 7/6/22 you ordered a polyurethane body mount set from us, ENS-4-4125R via our website. You contacted us 7/22/24 stating "Not very satisfied with cab body mounts. They created excessive road noise and cab vibration." We emailed you back on 7/23/24 as to what application it was installed on, so that we could confirm it was correct. You replied to the email on 8/7/24 stating these were installed on 2016 **** f350 cab& chassis. Our representative emailed you back the same day and confirmed that part was correct for the application and stated that "Polyurethane bushings are designed for performance applications. The material is stiffer than stock rubber mounts and will cause a rougher ride, as they do not absorb the bumps or road noise as well as rubber."The polyurethane bushings are more performance based and last much longer than rubber. Polyurethane bushings are harder than stock rubber bushings which comes with increased road noise, increased vibration, and a slight increased harshness. We have included a link below which explains all of this information in great detail. While we certainly arent happy that you are not satisfied, the product in question is operating exactly as it was manufactured to do and is correct for your application. **************************************************************************
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