Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/15/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account number *********. Received a bill in the mail on 1/17/24 for services rendered on 10/25/23. EOB stated the patient does not owe. Contacted the company and was told my account would be placed on hold for 30 days. I received another statement on 2/28/24. I called again; the account was placed on a 30-day hold, and I was told to ignore the statements. Received a final notice threatening to send me to collections on 4/30. I called and spoke to *****, who said she would place it on hold again and escalate it to billing, but I had to call back. I called back that evening with my insurance company on the line and spoke to **** and **** from Anthem explained as **** looked at the EOB that I do not owe anything. **** supposedly sent the account to billing for review. I called back on 5/15 and there was still a balance on my account and spoke to supervisor **** *. **** lied to me and told me they had sent four appeals to my insurance company and they would continue to keep the $1120 until they heard back. I contacted my insurance company, who called on 5/15, and spoke to ****, who said there were no appeals claims on the account, but she would send it to billing for review, and I could ignore any statements. I called back on 5/15 and asked to speak to **** *. again, but all supervisors were supposedly gone, per ******. ****** said there has only been one appeal sent, and it was sent 5/14 in the evening. I am being held hostage by this company, which is threatening to send me to collections for a charge my insurance company has confirmed directly twice that I do not owe. This is predatory at best. I have contacted them multiple times since January and they did not even attempt to file an appeal until 5/14 after telling me my account would be cleared.

  

  Business Response

  Date: 05/22/2024

  Account review completed. Patient insurance denied two charges on
  11/29/23. Charges were reviewed by coding department on 1/3/2024. Appeal has
  been sent via postal service to the carrier on 5/15/2024. Please allow 60 days
  for appeal processing. Account will be on hold until a new explanation of
  benefits is received. 

  Customer Answer

  Date: 05/23/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I spoke to ******* on 5/22/24 her extension is **** per ******* you have received all necessary information per the fax sent to you all last week sent to the attn of **** * and confirmed by ******* from the insurance company proving the charge was already billed and paid out to Baptist Health Hospital Network. ******* confirmed the account balance would be wiped and the account closed. The appeal was filed almost 8 months after the date of service and 5 months after the insurance declined payment and  after several attempts to contact this company from both myself and the insurance company. If my account balance is not removed despite going above and beyond to secure the documents necessary from the insurance company myself to prove that these charges have already been billed as the EOB states, I will be moving forward with litigation against this predatory company. You have 14 days to clear my account before I will continue with litigation. It has been well beyond the 90 day period for you to attempt an appeal, we are now bordering on harassment. 
  
  
  
  Sincerely,
  
  
  
  ****** *****

  

  Business Response

  Date: 05/29/2024

  Account balance has been adjusted and patient was notified. An
  itemized statement showing a $0.00 balance was mailed to the address on file. 

  Customer Answer

  Date: 05/29/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *****

• Initial Complaint

  Date:04/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They keep sending me a bill from 7/28/2023 for account *********. EOB clearly shows a full network discount of 972.00 which is the full amount billed and patient responsibility of 0.00. Even the BCBS told me this is a full discount, but APS keeps telling me it was denied, which it was not. I don't know why they keep sending me this bill and threatening collections. They need to remove this from my account.

  

  Business Response

  Date: 04/15/2024

  Account
  review completed. A corrected claim has been filed on 4/12/2024 with the
  insurance carrier on file. Please allow 45 days for processing. If after claim
  processing, the insurance determines there is any patient responsibility, a new
  statement will be provided. Voicemail left for patient on 4/12/24.

  Customer Answer

  Date: 04/18/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  This has already been sent to the insurance twice on appeal, both resulting in the same outcome, a full PPO discount.  It says there was a voicemail left, but no such thing happened. Not sure what the purpose of trying to send this again, which will result the same and end up trying to bill me the full amount again.  This seems like a cop out to just play the system and delay beyond this complaint time frame.  This bill should be removed from my account as stated by the EOB that was attached.  I do not and will not owe you this money.  
  
  
  
  Sincerely,
  
  
  
  ******* *******

  

  Business Response

  Date: 04/26/2024

  Patient
  was contacted on 4/18/24 to review the process for claim resubmission. Please
  allow 45 days for insurance processing. 

• Initial Complaint

  Date:03/20/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I incurred medical charges for services rendered on 10-24-23 from ********** Pathology. After insurance, I had a balance of $36.00. This amount was paid for by my HSA card on 1-11-24. I have sent ********** Pathology a receipt of the paid amount in January, and February of 2024, but they continue to bill me for the same amount of $36.00 with the same service date. I then sent a cease and desist order on 2-21-24 certified mail with return receipt which I received a signature card in return, however ********** Pathology billed me again on 3-18-24 for the same amount and also threatened collection in 10 days if not paid. This account and amount has been paid for since 1-11-24. please see receipt.

  

  Business Response

  Date: 03/29/2024

  There were three accounts found for separate dates of service. Acct -9162, current balance $0.00 payment received in March 2024. Acct - 3362, current balance $0.00, paid in Jan 2024. A third account - 7251, for most recent date of service is currently on hold, with a balance of $36.00. Itemized statements were mailed and patient was contacted to review. 

  Customer Answer

  Date: 04/01/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  I did receive an explanation statement in the mail which outlined 2 accounts with 2 different dates of service. Up until my complaints were filed on 2-21-24 there was no contact or response to the original attempts(mail) to end this matter. The fact that account *362 statement was issued on 2-22-24 the day AFTER the certified letter of complaint was receipted and signed is suspicious at best, since no mention of this account was previously noted, or a bill received. Now you are telling me there is (conveienyantly) a Third account for the same $36 that is due??  I find this hard to accept, and therefore reject the business response. It should also be noted that ANY claims with dates of service in 2023 after 9-7-23 should be $0 on my part since after my stroke and hospital stay, my deductible and max out of pocket was met in full.
  
  
  
  Sincerely,
  
  
  
  ******* *****

  

  Business Response

  Date: 04/03/2024

  Claims with 2023 dates of service rejected for subscriber not
  eligible. All three claims will be filed with the corrected insurance
  information. Patient will be provided a claim status update in two weeks. No
  further action from the patient is needed on account -7251. Patient was made aware of this information and stated he was
  satisfied. 

  Customer Answer

  Date: 04/04/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The representative also stated there would likely be a refund due at the conclusion of the matter, due to the fact the max out of pocket on insurance was met on 9-7-23.
  
  
  
  Sincerely,
  
  
  
  ******* *****

• Initial Complaint

  Date:03/06/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a medical bill from APS Medical Billing for the amount of $51.14. I tried to pay it online and it was declined each time, no matter which card I used. I tried to call the company several times. Each time I was placed in a queue and when I was the "next caller in line", I was on hold indefinitely. I once stayed on hold for 60 minutes to no avail. I emailed the company through their website to request assistance and received no response. Weeks later, I have received a FINAL NOTICE with a threat to send me to Collections. I tried to go to their website and pay but the website returned an error and did not load with an error message of "Website took too long to respond". They have provided no way to pay and I do not have cheque book, nor will I send my credit card details in the mail to a company who refuses to respond to anything I have tried so far. Please address.

  

  Business Response

  Date: 03/07/2024

  Patient contacted call center on 3/6/2024, and credit card
  payment was processed. Current account balance is $0.00. An itemized statement
  reflecting a zero balance was sent to the address on file on 3/7/2024. 

  Customer Answer

  Date: 03/07/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because my complaint is that I was sent a final notice despite the fact that the payment issue was on their side. I want an adjustment to my credit history to not be adversely affected because of their appalling service
  
  
  
  Sincerely,
  
  
  
  ***** *******

  

  Business Response

  Date: 03/11/2024

  The patient was unable to process her payment via the automated
  service or website due to a mis-match with the billing address. Issue was
  resolved once she contacted a customer service representative. There was no impact to credit history since account was paid on time. No further
  action is required. 

  Customer Answer

  Date: 03/11/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********. While I still find the business extremely lacking in giving any explanation for their abysmal service, including no clarity around why the card was declined unless I called, which took several attempts and a lot of time, I recognise there is nothing further for BBB to do. I am not satisfied with the business but consider the matter finalised. 
  
  
  
  Sincerely,
  
  
  
  ***** *******

• Initial Complaint

  Date:02/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [BBB Transcription via **** AG]

  ****************** Group PA. (APG) never submitted the insurance claim as per their responsibility to
  Blue Cross/ Blue Shield. Furthermore, APG failed to provide the proper ICD-10 and procedure codes as
  required by law to the patient. APGs billing is incomplete, potentially fraudulent, and non-compliant with
  BC/BS Preferred Provider responsibilities.
  The dispute is with APG, through their agent APS, through their agent *************** , concerns
  account *********. There is a balance due to APG via APS of $952.00 for tissue exams performed on
  08/03/2022 at ******** Medical Center in **************.
  SCA has filed on a derogatory notice to the credit bureaus on behalf of APS and APG. APG never billed
  BC/BS and APG never provided me with the necessary and mandated information to file an insurance
  claim.
  
  

  

  Business Response

  Date: 02/27/2024

  Claim was never processed by insurance carrier provided. APS notified the collection agency to omit record from credit bureaus on 2/27/2024.Please allow at least 30 days for the updated credit report. We apologize for the inconvenience this may have caused. 

• Initial Complaint

  Date:02/21/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in August, my husband has a procedure done by an in-network doctor at an in-network facility. His pathology report was shown on our insurance claims as closed and complete, since we'd met our deductible for the year. I got the first bill a few months later, no due date, requesting over $600 for services that were already taken care of. There was no due date on the bill, and it urged me to contact my insurance company to ask them to hurry payment along. I did so, and the company provided me with a check number and pay date. I received another bill less than a month later, which was attributed to them not receiving the check yet, but then, in January, I got a threatening letter that I was being sent collections for a bill that is not my responsibility to pay. Insurance found that they had gotten the payment and not cashed the check in 60 days, so they issued a new check, and the company is denying receiving the new one. We're a few hours from this business, it doesn't take weeks to get there through the post. When I spoke to the APS rep on the phone, she told me that they did not care about the NSA, and would request that I "make them whole," on the entire amount after the negotiated rate because insurance didn't pay enough and they needed the whole thing, even if they had to send me to collections to "send a message." The implication being, they are sending these bills to get around the insurance rates by scaring people into paying. My insurance company has advised me that they are the ones this company should be dealing with, they were not to balance bill, and that I did not owe them anything and to not pay. Several others in my office were sent to collections by this company for bills that had already been paid. As someone who suffers from anxiety disorder, this is causing undue emotional distress that constitute damages at this point. I have never not paid a bill, and I'm being threatened over one that I don't even owe?

  

  Business Response

  Date: 02/28/2024

  Account
  review completed. The patient’s insurance carrier was contacted, and they
  confirmed the claim was never processed due to incorrect patient ID on file.
  Claim was corrected and refiled

  Customer Answer

  Date: 02/28/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: The claim has been processed and paid twice now by the insurance company, I know it was originally processed correctly by insurance since my husband's account number with APS is the same as his approved and paid insurance claim number.  Meaning they received the accurate info up front.  Two check numbers have been provided, and neither have been cashed - this is the crux of the issue, that APS is not accepting insurance payment and then asking me for the entirety of the amount - despite having an insurance negotiated amount that they had to have legally agreed to when they contracted with my insurance, or must accept on behalf of Pathology Consultants, as the bill would be for them and not the collector.  Cash the check that's been sent and received and close my account.
  
  
  
  Sincerely,
  
  
  
  ******* ********

  

  Business Response

  Date: 02/28/2024

  Insurance carrier was contacted again on 2/28/2024, and they
  provided the check information and address they were mailed to. Initial check
  was never cashed and a reissue was sent on 2/4/2024. Another reissue cannot be
  requested until after 60 days from that date. The account has been placed on
  hold and no further statements will be sent. We will remain in communication
  with the carrier for payment. We apologize for the inconvenience. 

  Customer Answer

  Date: 03/07/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  To a point.  The account is on hold and they say they will send no more statements to me, a non-responsible party, but insurance says they have received no calls.  As of this time, until the trace is completed, I have to close this request within the 10 days, but will reopen it if this starts up again.  I appreciate the company's admission, in writing, that they are to be dealing with the insurance company and not me, I am keeping that for documentation in the event of further issues taking place.  
  
  
  
  Sincerely,
  
  
  
  ******* ********

• Initial Complaint

  Date:02/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I know for sure that this company is fraudulent. It's all over online that it is a scam. I know for sure that all of my services provided to me were covered by my insurance and that I owe nothing. APS clearly doesn't know of or care about the No Surprises Bill Act that protects patients from surprise medical bills if this was legit. On 2/17/2024 I received an invoice from APS (statement date is 2/7/2024) for $123 dollars for services on 12/13/2023. I didn't have services done on that date and again I don't owe on any testing and services I have had done. The "bill" is blank and doesn't even list what services are being charged. It ask for your insurance information and to pay and mentions the doctor's name. Clearly there is some identity theft and HIPAA violations going on for them to even obtain my personal information and know what doctor I am seeing. I will be taking necessary actions against this scam company. How is this company still able to scam money out of people like this? Especially with all of these complaints and warnings online?

  

  Business Response

  Date: 02/20/2024

  Account review completed. Per the referring physician, lab
  orders were created on 12/7. Physician’s office confirmed a pathology report
  was received for the charges. Referring physician provided correct insurance
  for the patient, and a claim was filed on her behalf. Patient was contacted on
  2/20. Any remaining balance deemed as patient responsibility by her insurance
  carrier will be mailed to the patient’s address on file.  

  Customer Answer

  Date: 02/21/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I did not have testing done on 12/7. This is a lie. I actually checked behind myself and the labs did happen on 12/13/2023. Also, it is a lie you spoke to my doctor's office. On top of that they wouldn't be the people who would charge me if there was a balance. The facility I had testing done at would be the people who charge me. I spoke to my insurance company and the facility I had testing done and they confirmed you are lying and I owe nothing. The facility checked their entire system at every location. I have researched your web address and phone numbers and complaints, warnings of this company scamming people out of money and people have reported this company to the FTC and the FCC. I will be formally filing a complaint against this company and will be taking any other actions necessary including legal. If I did owe a bill my insurance company, the facility I was seen at or even the doctor's office would have handled it themselves and wouldn't have reached out to a third party company. Also, this was in December. If i truly owed money I would have received an itemized bill with a due date of when I had to pay by well before now directly from one of the 3 places I listed. The facility confirmed with myself and an agent from my insurance company what my account number for a payment would look like. My insurance company also said if I owed money they would handle it directly which is why the ageny did a conference call with the facility I was seen at. And final point, my doctor's office has their own billing department that has a legit address (not like this sketchy P.O. Box address) and would have contacted me right away. They would have refused to see me after that date if I owed and I saw them after that. So I would suggest you to stop contacting me with this fraudulent bill. Calling me (phone a number that was flagged for being a scam company) telling me you would send an itemized bill is absurd. A real company would have sent an itemized from the start and had a due date. Not just a bill out of nowhere months later saying pay now. Again, there is a FEDERAL LAW called the No Surprises Act that protects people from getting surprise medical bills. If I had to pay out of pocket for anything the facility and my doctor would have told me ahead of time which is legally required of them. There is also another law that states that if either place did send my information to a third party company (which they have stated they didn't  and wouldn't) without my consent I do not have to pay the debt. I know my rights and I know this company is bs. 5 pages of the same complaints, red flagged as fraud and reported to the FTC and FCC is more than enough to know that. When you call the 800 number on the bill it says "Profesional Billing." Not the name of the company. The "bill" says open to 7p. 800 number says 5p. As a software engineer I know for a fact that janky site you have to pay a bill is not legit. No security for sensitive information and other things you can tell that it isn't legit. Anyway, I suggest you leave me alone. I promise you I don't just talk. I take action as well.

  
  
  
  Sincerely,
  
  
  
  ******* ****

  

  Business Response

  Date: 03/01/2024

  Charges were confirmed to be valid. Current account status: waiting for insurance to process.

  Customer Answer

  Date: 03/11/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  This company has violated my my HIPAA and Federal Rights. The only reason this company contacted me by phone was because of my original complaint to the BBB. By Federal Law they are supposed to send me a 1692(g) letter before or up to 5 days after contacting me.

  15 U.S. Code § 1692g - Validation of debts

  U.S. Code

  (a)Notice of debt; contents

  Within five days after the initial communication with a consumer in connection with the collection of any debt, a debt collector shall, unless the following information is contained in the initial communication or the consumer has paid the debt, send the consumer a written notice containing—

  (1)the amount of the debt;

  (2)the name of the creditor to whom the debt is owed;

  (3)a statement that unless the consumer, within thirty days after receipt of the notice, disputes the validity of the debt, or any portion thereof, the debt will be assumed to be valid by the debt collector;

  (4)a statement that if the consumer notifies the debt collector in writing within the thirty-day period that the debt, or any portion thereof, is disputed, the debt collector will obtain verification of the debt or a copy of a judgment against the consumer and a copy of such verification or judgment will be mailed to the consumer by the debt collector; and

  (5)a statement that, upon the consumer’s written request within the thirty-day period, the debt collector will provide the consumer with the name and address of the original creditor, if different from the current creditor.

  I never received any such letter. Also, as mentioned before I never receievd notice of a bill being owed from the hospital or provider (I have been to both places multiple times since the date of service in question and not only did either place never mention I owed money but I spoke to the billing dept of both and they said they would have billed me personally and not have gone straight to a 3rd party. Also, I would have been denied service at both places if I owed that much money. The billing dept for the provider has agreed to work with me on this as they also think this company is shady) which is violating the No Surprises Act that protects patients from no surprise bills. Both the provider and hospital by law would have had to tell me I would owe anything before performing the service. My HIPAA Privacy Laws were violated as well. By HIPAA law 3rd parties are only allowed certain information, and my medical information is not allowed with my written consent. I also didn't give written consent to the provider or the hospital to give out that information. This company admitted on this site in a written response that they got my medical information without my consent from the provider. When I called the rude agent said she didn't know what I was talking about and tried to obtain that info from myself and the insurance agent that was on the phone with me before I was hung up on. I spoke to my provider's office and they said that didn't speak to this company and have no record in their system (they leave notes of such calls in my record). I held off contacting the police about this because the manager of my insurance company wanted to speak to them. I was on mute present for that call and my HIPAA rights were violated by this company and that manager from my insurance company. The agent the manager spoke to was not rude and super professional and all of a sudden provided some info the rude agent told me they didn't have. She fished for the rest of the info from the manager. I remained muted but that call was on a recorded line. I was advised to speak to a lawyer in regards to my rights being violated and laws being broken including not receiving that 1692(g) letter and violation of my HIPAA rights. I have already notified the BBB in a phone call on me pursing that avenue and will be keeping them posted. 

  
  
  
  Sincerely,
  
  
  
  ******* ****

• Initial Complaint

  Date:01/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a letter from "South ******** Medical Assoc" on Jan 23, **** saying "Final Notice / ***************** Referral" with the name of my son, a bill, and saying statement date 1/11/24. There was no information on what doctor ordered, and what was the date of service. When I called, they said they would not provide any details unless I verified my son's date of birth. I provided (not knowing at the time it was a scam), and they said the date of service was my son's date of birth which I just gave to them. They gave a random doctor's name who requested the lab, but that doctor's name was never around my son, and after further research, there is no doctor with this name in our state even. When I questioned their business, they hung up on me. I called 3 other times, and all the representatives hung up on me instead of providing me with more info which I have the right to. They are doing identity theft, and collecting money from people who do not know better. They need to be investigated, shut down, and the people who paid needs to be reimbursed. This is urgent as they stole identity information from my son!

  

  Business Response

  Date: 02/05/2024

  Account review completed. Charges are valid and were requested for newborn. Patients mother provided insurance information and a claim was filed accordingly. Please allow at least 30 days for insurance carrier processing. 

• Initial Complaint

  Date:01/23/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a bill from Apsmedbill for a pathology service provided on 11/16/23, that my insurance paid in full after the in network discount. Cigna paid $439.13, and they state I have zero responsibility on this service, yet the bill sent states that I owe the amount of the in network discount of $380.87. This is the second bill received with a threat to be sent to collections. My insurance says I need to ignore and not pay because aps cannot legally billed an amount when the provider and insurance have a contracted discount agreement.

  

  Business Response

  Date: 01/24/2024

  Account review was completed.
  The contractual adjustment was missed, and the balance has been adjusted to
  $0.00. The patient was informed, and she will receive an itemized statement
  reflecting the adjustment via the mail. We apologize for the inconvenience this
  may have caused. 

  Customer Answer

  Date: 01/24/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *******

• Initial Complaint

  Date:01/23/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A company alleging to be APS calls me and states I own for services at a local hospital. I ask them to mail a bill and they refuse. They also threatened to call collections. I called the hospital and they claim I don’t own at money
  APS phone number is +1 ***** ******** if you’d like to chat with them about there ridiculous demands.

  

  Business Response

  Date: 01/29/2024

  Calls were placed (1/23/24 and 1/24/24). There are no accounts
  found based on the information provided. Supervisor left voicemails with direct
  contact information. Customer has been unresponsive. 

  Customer Answer

  Date: 01/30/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** *******