Complaints
This profile includes complaints for Yark Automotive Group's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 45 total complaints in the last 3 years.
- 9 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/17/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 12/26/2022 I dropped my car off at Yark Ford at 5555 W. Central Ave for a service appointment for my check engine light. On 12/27/2022 I was notified by **** *. that the diagnostic testing showed it was for a software update and once it was completed he would be in touch. I reached out to **** twice that afternoon to get information on my car around 4:30 I was advised they couldn’t get the engine light to turn off so they put a call into Ford, he arranged for a rental car to be picked up the next day. Checked on my car daily Friday around 5 pm **** texted me to tell me they did hear from Ford and did another software update and now my car is lunging & chugging they cannot return my car & they put in another call to Ford, I said said my car had no issues other than the check engine light was on, **** said not to worry that so far all of the charges have been covered under the software update. **** said he probably wouldn’t hear from Ford on Monday 1/2/23 but he’d check in with me on Monday, never heard from him. Tuesday 1/3/23 I had not heard from **** so at 3:08 per my text, I texted **** he said they are trying to allocate parts. That evening I went to the dealership upset as the service dept. follow up was not satisfactory as it was me usually texting or calling to get an update, I was now looking at a **** over $500 & parts were on back order. I got my car back on Friday 1/6, my **** was $457.75, the technician who worked on my car took a test drive with me & told me the parts were not bad, they were not compatible with the new software. Why should the consumer be responsible? This should be a recall. Ford Motor has agreed to refund me $237.76, I believe Yark should refund me the balance of $219.99. I feel I’ve been lied to, the parts didn’t need to be replaced because they were bad but not compatible w/ update as the tech stated & Ford told him to order new parts. Please help me get my money back.
Business Response
Date: 01/19/2023
At Yark
Automotive Group, customer satisfaction is our top priority. When customer
brought her vehicle in for service, the Ford hotline was contacted same day and
vehicle was repaired PER Ford hotline instruction. Ford warranty covered
programming and extended diagnosis. Parts needed are outside of the manufacturer’s
warranty for the needed repairs. Dealer does not issue recalls, the
manufacturer does. We covered $400 in rental for the customer at no charge. Good news that Ford covered the additional customer pay balance, per
customer, but customer is responsible for the rest of the charges at our dealership, reason being
we do not issue the recalls.Customer Answer
Date: 01/19/2023
Complaint: ********
I am rejecting this response because:
The parts replaced were not BAD, again they were not compatible with the Ford software update & had nothing to do with a parts warranty. If I had been given an option I would have not had this software update done knowing what I know now.I REALIZE that the dealerships do not have anything to do with recalls, I’m simply stating a fact and voiced this to Ford as well as my car can’t and will not be the only car that has or will have this issue. I did not request the rental and I was told that it was covered under the software update which again is not a WARRANTY Issue. Not to mention when I purchased my car from your dealership I was told by the finance department that when I have my car serviced there at Yark I will be provided with a rental. I do not accept your response, Ford paid their part for the software debacle now your dealership needs too as well as I’m only asking for Yark to reimburse me for the remaining balance. I will take this complaint higher than the BBB if necessary.
Sincerely,
**** ******Business Response
Date: 01/20/2023
Customer will be reimbursed the $219.99. Our sales manager will be reaching out to speak to her.Customer Answer
Date: 01/20/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ******Initial Complaint
Date:01/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased used 2010 Jeep Commander from Yark Chrysler/ Jeep dealer in Toledo, Ohio on 12/5/2022
I notify sales person (******) that This will be internet purchase because I live in Southern California I told ****** that I am little hesitate to buying used car online, I was told not to worry yark dealer sell cars on line and just sold car to Colorado!
I don't want to find out after car gets in California that I was sold Junk! I was told not to worry because Yark is 2nd biggest car dealer in that area and they don't sell junks!
****** told me that Jeep going through safety check, needed, repairs, detailing! I request copy of that inspection/repair.
Inspection by Yark service dept. as follows:
Engine oil and filler.
Rear drive pinion seal.
Lube rear axle.
Engine cylinder head casket!
I requested more information about cars condition as if there were any issues with car interior parts, electrical problems , missing parts or broken parts , broken hinges, tailgate issues etc. I ask if there was ANYTHING else I should know about vehicle ?
****** send me picture of drivers side leather seat and text TIER ON SEAT THAT ALL!
I purchased the jeep commander and had it transported to California!
( All paper work, payment, bill of sale, title etc. was by sales person named **** and that part went so smoothly you could as better service! )
Jeep arrives to California!
Driver side seat has broken plastic seat cover! ( could NOT misted when open the drivers side door)
Passenger side back seat door DO NOT open! (electrical or mechanical or both problem ?)
And then the MAIN ISSUES!!
Got my Mechanic take a look at the car
Ck monitors,02 sensor monitor not ready!
Hold down clips in air filter box cover broken! ( Yark service did work on the engine and had see that!)
Spare tire leaking!
UNDER CARRAGE ALL RUSTED, SEVERE RUST DAMAGE to the FUEL TANK SEAL and STRAPS!
This car IS BADLY RUSTED your dealership was aware of it BUT fail to tell me about before a sale!Business Response
Date: 01/11/2023
We appreciate your feedback and apologize that you are not happy about your experience, BUT the 2010 Jeep Commander you purchased was sold AS-IS with over 159k miles, which means anything that happens after the purchase would be the consumers responsibility. All of this was clearly stated in your signed paperwork at time of purchase. We are always trying to avoid negative experiences with any of our customers, but the consumer does assume some of the risks of having any kind of repair after the purchase of a pre-owned vehicle. With all mechanical items, there is always a chance of break-down or repair that may need to be performed at any interval in its working life-span, no matter the age of the vehicle. Our intentions are always to sell good, quality, reliable vehicles. We simply would not be in business if that is not what we did. Again, we sincerely apologize and please understand that we do try to serve our customers the best we can.Customer Answer
Date: 01/16/2023
Complaint: ********
I am rejecting this response because:
Yark dealership sold this badly rusted and oil & fluid leaking and it have item broken that THEY DID NOT TELL ME even I ask about Vehicle's condition EVEN If Ask! They have no proof that they told me about the bad condition of the car? BUT, I have approved in all text messages that I did ask for the salesperson if there was anything wrong with the car that I should know about before I purchased the car!This Car Dealer is dishonest !
Sincerely,
**** ******Business Response
Date: 02/20/2023
Customer bought an AS-IS vehicle and had it shipped across the country from Ohio to California. With the customer signing all paperwork acknowledging buying an AS-IS vehicle and being out of state, we feel there is nothing more we can do for the customer at this time. Like all mechanical items, there is always a chance of break-down or repair that may need to be performed at any interval in its working life-span, no matter the age of the vehicle. Our intentions are always to sell good, quality, reliable vehicles. We simply would not be in business if that is not what we did.Customer Answer
Date: 02/21/2023
Complaint: ********
I am rejecting this response because: -This dealership sold car with ALL THOSE PRE-EXCISTING DAMAGES and FAILED to tell customer EVEN they were asked ! This dealership IS NOT HONEST and voiding their responsibility JUST TO MAKE MONEY! I offer Yark dealership chance to make it right and fix their mistake and called for day but now they have entered most costly option that will include very negative social media option that will hurt Yark dealership repetition badly!
Sincerely,
**** ******Initial Complaint
Date:11/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchase a used 2011 gmc terrain in September, and on the drive home I notice it was really loud so I pull in to a shop the next day after work. They told me it was both of the front wheel bearings. So I call yark and speak to ****** the one who sold me the car and he said he wasn’t in that day but he would get ahold of his boss tomorrow and ask him if I can bring it in and they fix it free. The next day goes by and I hear nothing. So I call the next day and he says the boss wasn’t in yesterday but he’ll get back to me later that day and once again nothing. so I call the next morning and told them “ hey I need to know where I can drop off this vehicle because I’m not keeping this car!! I want to go to another dealership and right away just bring it in we will fix it no hesitation. I say no you can have it back. They tell me no we want to make it right and we will make sure to fix it and double check to make sure nothing else is wrong with it. Okay sounds good. So I go there they give me a rental after arguing with them that I told them I needed to work and he promised me one the night before and I drive off. The next day they tell me it’s done there’s nothing wrong with it and I pick it up. Not even a week later and my stupid check engine light comes on. So I take it up to autozone and it’s the Cadillac converter. So I call ****** up and say, “hey guess what now something else is wrong and I don’t want this car.” ****** says there’s nothing he can do since the payment already went through and the financing is complete. So I decided I’ll just drive it through the holidays and I’ll get it fixed when tax money comes in. Yesterday while driving it to work I noticed that the car sounds like woody the woodpecker is in my engine.Business Response
Date: 11/30/2022
The
customer purchased a 2011 GMC Terrain with over 100k miles in September 2022 and
purchased the vehicle as-is. She signed all necessary paperwork acknowledging purchasing
an as-is vehicle. Like all mechanical items, there is always a chance of
break-down or repair that may need to be performed at any interval in its
working life-span, no matter the age of the vehicle. Our intentions are always to
sell good, quality, reliable vehicles. We simply would not be in business if
that is not what we did. There is nothing more
we can do except to offer to trade them out of the vehicle.Customer Answer
Date: 11/30/2022
Complaint: ********
I am rejecting this response because: I called ****** telling him I wasn’t happy with this vehicle and wanted to get out of it. His response was there was nothing he could do. He didn’t offer me to come trade the vehicle. But will gladly come in and trade it in.
Sincerely,
****** *******Business Response
Date: 11/30/2022
Please reach out directly at your earliest convenience to speak further.Customer Answer
Date: 11/30/2022
Complaint: ********
I am rejecting this response because: I called a few times today and spoke to a man who answered the phone he transferred me to someone but they didn’t answer so I called back and he said he’ll have him call me back. My phone number is***********
Sincerely,
****** *******Initial Complaint
Date:11/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On September 26,2022 I (****) purchased my 2016 Chevy Malibu from Yark automotive Group. I love it and everything about it. After a month of having the car I realized that I should get my car plate because my temporary tag expires November 10,2022. I went to the BMV and they told me that there is no vehicle under my name. I called ******, finance, and talked to him about why I have not gotten it, he said do not worry it will come that following week. I trusted him, but it never came. I continued to call several other times and I would get the same response. I realized that they have poor communication. I started calling *****, my salesman, he said he will check up on it and let me know what’s going on. He told me that he had no idea that I haven’t gotten my tittle. ***** never called me back to let me know what’s happening with my car title. I lost trust on him too. I was very frustrated because I have called so many times . He told me that they can send me a new tag, they never did. Now it’s November 8th, 2022.. two days before my license expires and I still haven’t gotten a new tag or my title. I understand that getting a new title can take a while but that does not give them any rights to have poor communication with me or their coworkers. I check my mailbox everyday hoping that my title would be there and I’m disappointed each time. I did let ***** know yesterday that I will connect BBB if I don’t get it today and it seems like he does not care. I hope I get my title or new tag soon before November 10th,2022. Thank you BBB for taking care of this issue.Business Response
Date: 11/10/2022
Thank you for bringing this matter to our attention. We will be contacting the customer and issuing her a new temp tag and looking into why she hasn't received her title yet. We hope to come to a resolution soon.
Initial Complaint
Date:09/26/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
ON 9-15-22 I was at Nissan on **** **** ******* **** ******* **** ***** ********** I was told that it would cost one price after waiting for over 3hrs before anybody gave me a report on my car, as I had to ask for that and **** *. was very rude even after being rude to me in the beginning of my visit. I was told almost double of my original price, which they wrote in after they finished the work with out explaining it to me fist. I reported this matter to their corporate office and still no resolution. I was told to call and talk to the general manager to find one, called on 9-22-22 and still no resolution. I have visited this Nissan a few times before with no problems after this I no longer want any part of this Nissan,, because of how they let their employees handle their customer's.Business Response
Date: 09/29/2022
Customer let us know she was on the phone
with corporate while she was here. Our service advisor asked for an approval from her on the
additional work to her vehicle. We started at $367.31 to fix the initial problem, which was a check engine light. She declined all other findings with the
exception of the Cooler, Engine Oil – Replace ORING and GASKET at $421.60. When our general manager presented her the bill after work was finished of $749, she told him she
thought it was just $400 plus some and she did not have the additional $327 to satisfy
all work. He offered her ******* to pay for the remaining balance. He then offered her to
sign a promissory note (attached) to pay the remaining balance by the 30th of September. She put in a ****** review in which we responded to have her call him. During the phone call she said we as a company should take the loss or pay
half of the remaining balance. The following day his response was the text
message (attached) that we would be unwilling to make anymore concessions as we did
discount some of the work and covered the cost of the oil change on her vehicle. He received no response to the text message and then received this
complaint.Initial Complaint
Date:09/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My wife and I purchased a New Never titled BMW vehicle… when we drove home out of state we noticed in the sunlight the center console had been severely scratched by a dealer employee or customer … the Dealer agreed to reimburse us by way of emails and when we submitted the parts bill that was agreed to they decided Not to reimburse us after the fact … the General mgr ***** ***** was behind the scenes and lied even when presented with his Own Emails as proof …. The owners of the Yark group allowed him to keep his job and Has Not made any intention of resolving the issue .Business Response
Date: 09/30/2022
This vehicle was a retired service loaner, not new, and customer had it for 30 days before bringing up this issue. We changed the oil at delivery even though it wasn’t due, and paid for an alignment after the customer drove it all the way home to ******* as a courtesy, even though he is a long distance buyer. Unfortunately, based upon how this customer spoke to our employees and went about this, we will not be doing anything else at this time. Customer has also personally threatened our employees which required legal action.Initial Complaint
Date:08/25/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
8/22 dopped off **** told it would be 1st in since appt was on 8/23 at 8:00 am. as of 8/23 at 5:25 pm it was not seen yet. told by ******* it would be Friday (8/26). what is appt for? then got told some while amount that wasn't covered, I called *** ** (warranty co) and they submitted for over $6K and the man I spoke with said that seems extreme and padded for a estimate. Considering what is not covered (per Yark) was just done not less than 2 months ago. When asked to see estimate, was denied by ******* - had a mechanic that works for **** go and he said there is no way this is wrong. Now they won't return calls, took it apart and I didn't authorize its repair and I'm told it will run $3200 and I can't even pick up since it is apart to take elsewhere. A rental is covered per *** ** for 3 got told by ******* 'we don't do rentals, it is on your own, the call warranty co' - rudely via text. they didn't even look at the **** until AFTER they called *** **, the estimate is NOT on my ****, I asked, cuz a item that they estimated, isn't even on mine. they are padding the est and scamming customers since I am a woman. Now I can't get when I can get my **** back cuz all on back ordered for 6-8 weeks at best. The estimate is overestimated for items not even issued. I have the texts. And now it is sitting and nothing is being done. They are trying to take advantage again, which is why I stopped going to them in the 1st place, but I was desperate, now if I wanted to take elsewhere I can't without incurring a tow charge cuz it can't be driven, they broke the driveshaft. I provided the fact that I don't have a diagnostic fee from ***** ** and ******* rolled her eyes and said that is not her issue, it is hte customers. That was Monday night 8/22 when I dropped it off early to make sure it was 1st in on 8/23 as told by the scheduler.Business Response
Date: 08/29/2022
Our GM called and talked to ******* along with our service manager. Customer's **** is currently complete and she was scheduled to pick
up at 4:30 on Friday. We were able to get the service contract to cover all but
$500 of the repair. She had multiple concerns with the repair process. We have agreed to part ways after she picks up.Customer Answer
Date: 08/29/2022
Complaint: ********
I am rejecting this response because: I paid for parts that WERE covered by the warranty. I have since filed a full investigation with ***** ** in the dealings for all work that is done with Yark on all customer claims. I left 3 messages on 8/29 upon getting the messages from the warranty company. ***** ** is putting a request to hold the payments/or recinding the payment til work is clarified and done as per the contract without fraudulent double claiming and making me pay for what is covered.I am not satisfied and the **** still has issues in the same spot.
I took the **** to another shop to get it done right -- it did NOT need brakes/rotors as Yark stated. The bent cross member was NOT a past bend, it was stated by the shop I took it to that is was a inflicted bend in the process of removing a driveshaft. Which is a used driveshaft not the NEW that they 'said' was put in my ****. The driveshaft put in my **** was my old driveshaft but the one in my **** now is NOT new as ***** ** paid for to Yark, it is a used driveshaft - paid for new!! Still have axle leak. Which is typical of Yark, paid for work not done.
I have no intentions to taking my **** back there ever again. I am telling everyone I know, including the **** clubs NOT to go there. They are frauds. I am going to the news to report this as a customer trap for fraudulent repairs/claims not done.
Now I paid for parts that they got paid for by warranty. I am filing suit if I don't get $$ back.
Sincerely,
******* ******Initial Complaint
Date:08/22/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been attempting to cancel and extended warranty. I contacted the dealership and never received a call back. They claimed it was a misunderstanding and that they were trying to call my old number, even though I gave a call back number. Talked to someone, and then it was another misunderstanding that they needed me to send something that they never asked for. Finally, I was home for a visit went and signed the paperwork, and 3 weeks later I still don't have it. But they claim, the "checks in the mail"Business Response
Date: 08/24/2022
Our finance director tried to reach out to the customer but was only able to
leave a voicemail. Check was cut 8/16 for $1262.74 and mailed to customers address on file.Customer Answer
Date: 08/25/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *****Initial Complaint
Date:08/12/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased my vehicle 8/11/22 from Yark Mazda and was told I MUST buy the extended warranty to get financed. By law, this requirement was not allowed and was a ****** move on the financial departments part. They took advantage of my age and limited credit history and made it seem like if I didn’t buy the $3000 extended warranty, I wouldn’t get financed. I want this extended warranty AS WELL AS the paint “warranty” removed with no penalty immediately.Business Response
Date: 08/15/2022
****, we have reviewed the
information. Extended service
contracts are not required to obtain financing. You may cancel the
extended service contract at anytime and the refund goes directly to the bank.
The total refund would be the purchase price if cancelled within 30 days of
purchase. The Paint and Fabric protection is on the vehicle from the
sales department due to the added benefits of the protection and is not a
cancellable item due to the warranty and products placed on the vehicle for the
protection. This protection was signed off by you before you arrived to the
finance department and was explained at the time of sale. Please feel
free to contact me directly if you have any questions as this is the first time
any of this has been brought to my attention. ***** **** GM Yark Mazda
************ ******************Customer Answer
Date: 08/15/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, I do not appreciate that I was lied to by the finance department and hope that you implement changes to assure this doesn't happen to anyone else in the future. I was seen as an "easy, quick sale" due to being young, having a limited credit history, and likely that I am a female, which is not okay. I was there to buy a vehicle, not to be lied to by someone forcing me to add $3000 onto my loan plus interest.
Sincerely,
**** ********Initial Complaint
Date:08/05/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing a complaint due in regards to buying a used car from *** ** ******. I am a resident of *** **** State and drove to **** (approximately a 10-12 hour drive) in order to pick up a used Mercedes Benz AMG GT53 from the dealership. After being pre-approved for the car and submitting all of the information to the dealership via phone. I received a car different from what was listed on the advertisement. I purchased the car for $91,999 and was told this vehicle was priced to sell based on the equipment installed/options on the car and the market in the surrounding area. After I agreed and make the trip to ******, I picked up the car in which they listed has Burmester High-End 3D Surround Sound System and Wheels: 19 Black AMG Twin 5-Spoke. The price of the Burmester HIGH-END upgrade is $4,550 and the AMG rims advertised in the pictures are $4,150. However, the car does not have the HIGH END sound upgrade, just the standard. I called ******** and provided the VIN and was told that there is no HIGH END upgrade package on the car. Additionally, after I drove home (again for 10-12 hours), I learned very quick the rims were NOT Mercedes AMG RIMS. They were aftermarket rims set on the car to "appear" has if they were the AMG rims. There is now AMG branding on the rims, and I went to ******** to confirm that these are not original rims created by ********.
After showing serious intent, after purchasing the car, after returning home. The General Manager of *** ** ****** offered me $250 to help "offset" the false advertisement, which would have actually added $8,000-$10,000 to my vehicles value, but is in fact not included but SOLD as if it was.
They responded "the used car was listed with the with the after market wheels which are visible in the pictures online" but literally in the ad it states Wheels: 19 Black AMG Twin 5-Spoke and additionally, they used aftermarket wheels that look like the original.... they also told me to get a lawyer, so now I amBusiness Response
Date: 08/23/2022
Customer contacted an attorney and we worked through them to
resolve the issue.Customer Answer
Date: 08/24/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *****
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