Complaints
This profile includes complaints for Yark Automotive Group's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 45 total complaints in the last 3 years.
- 9 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/03/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi my name is ********* ******* I purchased a 2012 ram form yark Automotive Group on February 12 purchased the truck I was told I had a two year warranty after driving the truck for around six months back and forth worksheets truck stopped running while I was on the interstate abruptly I had thetruck towed to my mechanic and after a thorough inspection it was found that the engine was seized yark Automotive has been mostly unresponsive to help me with this issue my truck had oil in it they did the oil change before this occurred and I know to check my oil periodically with fuel fill up I paid 20741.98dollare for this truck and I am making payment on it.even if I I didn't have a two year warranty on the engine and transmission like they told me I was getting shouldn't their initial inspection have caught this problem? I shouldn't have to continue to make payments on a vehicle that after owning for just six months is useless now.is there anything you can do to help me with this ? I have friends And family that are loaning me their car so I can get back and forth to work, but that won't last to long .I just started a new job and I am doing very well there but I need reliable transportation to get back and forth to work. Yark, at this point has done little to help me .any help with this matter would be greatly appreciated.
Business Response
Date: 08/09/2022
The customer purchased the vehicle as-is and signed all
necessary paperwork acknowledging said purchase. Like all mechanical items,
there is always a chance of break-down or repair that may need to be performed
at any interval in its working life-span, no matter the age of the vehicle. Our
intentions are always to sell good, quality, reliable vehicles. We simply would
not be in business if that is not what we did. The vehicle is outside of the
manufacturer’s warranty and does not qualify for an additional service contract.
The Customer did purchase a maintenance plan and tire and wheel coverage, which
is probably where the confusion came from. However, these coverages do
not cover the engine.Customer Answer
Date: 08/15/2022
Complaint: ********
I am rejecting this response because:
I disagree with their responsefirst off, many people do purchase a vehicle "as ls"everyday I understand that.But it is the dealers responsibility to do a thorough inspection on the car they bring In. Again, after owning the truck for six months and having the engine seize after that short time period is unacceptable.They either missed something was seriously wrong when they took delivery of the truck or know it when they sold it to me.as far as their""maintenance plan"is concerned I was told that price of3600.00 that both the engine and transmission were covered.l would have never, I repeat never paid that much money for something that just covered tire rotations and oil changes for a period of two years. 20741.98 is a lot of money, this business sold me a lemon and it would seem they are just saying " tough luck buddy". I don't have the money to jus go out and buy another vehicle- most people don't ******** time.I need a car to get back and forth to work with I don't want to jeopardize my job because of this purchase form yark and feel they should offer some type of workable solution. This truck had a serious flaw or defect in a major part of the truck- the engine itself. Whether they knew this or not I don't know, but they should be more forthcoming to assist me as a customer with this issue.
Business Response
Date: 08/17/2022
On 01/15/2022, the customer purchased a 2012 Dodge Ram with 178,712 miles AS-IS and signed all
necessary paperwork acknowledging purchasing the truck AS-IS, which means since the vehicle was higher mileage and over 5 years old, anything that happens after the purchase would be the consumers responsibility. All of this was clearly stated in the signed paperwork at the time of purchase. We are always trying to avoid negative experiences with any of our customers, but the consumer does assume some of the risks of having any kind of repair after the purchase of a pre-owned vehicle. The vehicle is outside of the
manufacturer’s warranty and does not qualify for an additional service
contract. The Customer did purchase a maintenance plan and tire and wheel
coverage, however these
coverages do not cover the engine.
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