Complaints

This profile includes complaints for Owens-Corning's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Owens-Corning has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Owens-Corning

  1 Owens Corning Pkwy Fl 2E Toledo, OH 43659-1000

  
• 

  Owens Corning

  890 W Smith Rd Medina, OH 44256

• 

  Owens-Corning Inc

  2270 Northwest Pkwy SE Marietta, GA 30067

• 

  Owens-Corning Inc

  1650 Roberts Blvd Ste 408 Kennesaw, GA 30144

• 

  Owens Corning

  5201 Fox Denver, CO 80216

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/19/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  OWNES CORNING SELLS CLASS 4 SHINGLES THAT ARE advertised to a very high impact resistance and they charge for those shingles accordingly. with a lifetime warranty. I submitted a claim for damage to their shingles a few days ago which showed significant damage to those shingles after 11 yrs of use. The damage was done by very small hail less than a dime in size. They are refusing to accept this claim dues to hail damage and my home has no attic ventilation since it is has foam insulation keeping the attic 80 degrees (not 110 degrees).. Most of the shingle damage was on the roofing above the porch and no ventilation would ever be required there anyway. A class 4 roof is required to withstand a 2" steel ball dropped multiple times from 20 ft. it should be able to easily withstand hail less than a dime in size..They also state they do not want to pay for the damage due to my insurance co paying for this roof when i will still be paying for the high deductible while an increase in my rate will soon follow.I have completed all their required documents and sent in all the required photos and expect them to pay this claim like any reputable company would do.

  

  Business Response

  Date: 08/22/2022

  Owens Corning’s Limited Warranty on Roofing
  shingles states that we will cover all manufacturing defects that affect
  the performance of the roof. This warranty does not cover any problems
  with non-defective shingles caused by conditions or handling beyond our
  control such as inadequate ventilation, or “Acts of God” such as hail damage. We regret the consumer’s
  dissatisfaction with the terms of the warranty and resolution.

  Customer Answer

  Date: 08/22/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because I think it rather ironic that this company can claim the highest rating of a shingle (UL2218 Class 4) which would mean it has to pass those high standards in a lab for them to sell them as such.  That Class 4 standard means that you are well protected against extreme weather such as hail storms---per below.  They charge us a higher cost for that class of shingles and yet when damage is done by that same hail they say they don't cover it since its an act of god (as is any and every weather act).  Their own literature for this very shingle shows hail in highlighting its durability (attached).while also stating in that literature that it MEETS THE HIGHEST STANDARD FOR IMPACT RESISTANCE!!!!!!!!!!

  Their other claim is that there was no ventilation but as I previously stated, most of the damage was done above the porch areas which would certainly not be a ventilated roof area.  They also never stated anywhere on their warranty that your warranty is void due to having a foamed insulated house.  Millions of homes have foam and it is now the preferred way to insulate home in many regions of the US.  As I previously stated, if the ventilation was an issue, there would be more damage on the main house and not above the porched areas.

  Owens Corning is supposed to be a reputable company which stands behind their products.  Not a company that hides behind unjust excuses for them refusing to fulfill their commitments to the buying public.

   

  WHAT DOES CLASS 4 MEAN----(The
  cost of Class 4 impact resistant shingles can vary from company to company, but
  if you take the time to search, you will find that many companies offer UL
  Class 4 impact resistant roof options that are reasonably priced. In some
  instances asphalt shingles are affordable and Class 4 impact resistant, however
  they do have drawbacks. It is important to note that the price you pay for a
  Class 4 roof will mean your home or building is well protected from extreme
  weather events like hail storms.)
  
  
  
  
  Sincerely,
  
  
  
  **** *******

  Customer Answer

  Date: 08/24/2022

  [BBB Transcription via Email]

  
  ****************************
  Attachments
  11:45 AM (5 minutes ago)
  to me, ****
  
  Good talking to you this morning ********.
  
   I have included the promo literature showing hail in highlighting the benefits of this class 4 shingle.  I have installed the same shingle again since they appeared to have a warranty against hail damage.  I paid a premium for those class 4 shingles.  I could find nothing in their warranty that says they will not cover hail damage on a class 4 shingle.  If they did, no one would buy their shingles since the possibility of hail exists throughout the US….
  
   
  
  I will settle for nothing less than 50% of the material cost of the newly installed weatherguard shingles.  They should be paying for 100% of the material cost. 
  
   
  
  Thanks again for your time this morning..
  
  **** *******
  
  ************
  
   
  
  Sent from Mail for Windows

  

  Business Response

  Date: 08/25/2022

  I am sorry Mr. ******* is disappointed by the response to his inquiry in connection with the Owens Corning Roofing & Asphalt Limited Warranty on Roofing Shingles. I want to assure you that we value our customers and their satisfaction.  We take pride in providing a warranty on our roofing products that is among the strongest in the industry. Our warranty states under the section "What Is Not Covered" section 1: "Acts of God, such as hail..." and section 6: inadequate ventilation are not covered. The warranty does not cover any problems with nondefective shingles caused by external conditions or handling beyond our control. 

  Customer Answer

  Date: 08/25/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  This company is clearly marketing their product (as depicted in the attached brochure) that will handle some hail and there is a picture of hail.   This picture does not have a big red X over the hail which would let everyone know there is no hail coverage, it just shows you hail.  On the back of that brochure (that I kept in a file the very day I bought those shingles 11 yrs ago), there is no mention in the details of the Class 4 Weatherguard shingles that there is no hail coverage---on the contrary--it states that they "have been engineered to face Mother Nature's worst and still look their best".  They then state "Meets the highest standard for impact resistance: UL 2218, Class 4".

  So Owens now wants go use some fine print not mentioned in their promo literature to say they never intended to cover hail period.  While this is convenient for them to refer to when a warranty claim comes in, the bottom line is Owens Corning is using false advertising to promote their Weatherguard Class 4 shingle and charging a premium for it.

  I will settle for nothing less than 50% reimbursement of the shingles recently purchased to replace the damaged ones.

  If this is not received within 10 days, I will form a class action lawsuit which will include a significant # of the homeowners who have filed a warranty claim dealing with hail and been denied.   I know 2 lawyers who will accept this suit on a contingency fee arrangement.  This will not cost me a dime but will cost you millions.   I am a retired angry old man with nothing better to do.   

  So the ball is in your court.  Give me your previous response to this claim and I assure you that this will end my claim with BBB.  You will then be dealing with the class action suit.  
  
  
  
  Sincerely,
  
  
  
  **** ******* (angry retired old man)