Complaints

This profile includes complaints for Great Day Improvements, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Great Day Improvements, LLC has 47 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Great Day Improvements, LLC

  2500 E Enterprise Pkwy Twinsburg, OH 44087-2338

• 

  Great Day Improvements

  268 Dunksferry Rd Bensalem, PA 19020-6540

• 

  Patio Enclosures

  198 Green Pond Rd Unit C Rockaway, NJ 07866-1219

• 

  Great Day Improvements, LLC

  530 Hayden Station Rd Ste E Windsor, CT 06095-1337

• 

  Great Day Improvements LLC

  1419 W 12th Pl Ste 104 Tempe, AZ 85281-5232

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They started working on my home project to create a sunroom since October 2022 and the work is still not finished. I have paid $130,000 For this job. Roof is leaking from the day one and they have come approximately 10 times to fix it but it isn’t resolved yet. The workmanship is in a very poor quality every time you call them they come after month and a half or after two months. This job supposed to be done within two week window and now it is over one year. I highly recommend everyone who is reading this not to do any business with this company if you want to save your money and headache.

  Business Response

  Date: 09/27/2023

  We are so sorry your experience with us was not
  what we would have hoped. We do acknowledge that there were delays in your
  room's completion. We do our best to finish every project as quickly and
  efficiently as possible. We apologize that we missed the mark this time on completion
  but we stand behind our finished product. Our records indicate that we
  have completed the punch list items that you supplied on 9/11/23. Thank you for
  reaching out.
  
  - The Great Day Improvements Team 

  Customer Answer

  Date: 09/28/2023

   I am rejecting this response because:
  
  Leaking roof was never fixed. Sent email to project manager and never got any response back. 
  New wing glass was put two weeks ago and it is also leaking. 

  Business Response

  Date: 10/04/2023

  We are aware of the leak and have responded to you via phone and email. You were informed that we will address the leak after you make your final payment, which is past due. If you do not make the final payment it will null and void your limited lifetime warranty. Thank you.

  - The Great Day Improvements Team

  Customer Answer

  Date: 10/07/2023

   I am rejecting this response because:
  
  
  This sunroom is been leaking from day one and it was never resolved by your company means job isn’t substantially finished. I also gave the check for remainder balance to *** your previous employee during signing the contract. But is your responsibility to finish and complete the work prior to cashing the check. 

  Business Response

  Date: 10/13/2023

  We do not have your final payment, as we notified you last month via email your account is $10,786.01 past due. Your ******** account is now closed so we will need another form of payment from you. Your room is substantially complete. A roof leak is covered under your warranty and we stand behind our finished product. Thank you.

   

  - The Great Day Improvements Team

  Customer Answer

  Date: 10/18/2023

   I am rejecting this response because:
  
  
  I am not denying my last payment. ******** closed the file because your company hasn’t finish the work. ******** closes their file after one year. How this is my issue when you are unable to finish your job. To install the wings your company took entire year. This job should have been done in 2 months as promised by ***.  How can you call leaking roof to be a finished product. If you stand by your product you’ve already fixed that.

  i request BBB to take a strict action again your company.

• Initial Complaint

  Date:09/07/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Very poor communication skills, for the most part no communication unless you contact them first. Our deposit wasn't processed correctly so that delayed our start date. Contract said project would be completed within 3 weeks of start date.
  Our Sunroom/deck project took a total of 15 months from start to finish, and there are still a few minor issues that were not resolved. Our project cost over $91K and we had to have it all paid before they started the project. Once they started, we had issues with supplies, the railings had to be ordered and reordered 3 times. They claim the manufacturing company sent the w***g railings. The roofing had to be installed twice, the 1st time the project manager just installed a shingle brand he chose by himself, we were no consulted. It had to be removed and replaced.
  The flooring in the sunroom itself had to be done 3 different times. 1st install was not laid correctly and was pulled and replaced. 2nd install was not rated for the heat of the sunroom and buckled and needed to be replace. The 3rd flooring was delivered and was not correct, because again the project manager did not discuss with us. It was reordered and installed.
  Windows were measured w***g and when they were delivered, they did not fit. Replacement windows apparently were on back order, then when they arrived, they were broken and had to be ordered again. They claimed they were completed with the project 9 months after start. We found many errors that needed to be corrected. We were not receiving communication in a timely manner, so we escalated to the CEO. We spoke with *** ****** and he got crews out here to fix the mistakes. They did not fix all of them, and now are not responding to emails/calls.
  Compensation was offered to us in the amount of $375. Which is a deduction of price of less than .5% of the total cost of the project. We were informed that the project manager was let go due to these issues and others with similar issues.

  Business Response

  Date: 09/12/2023

  We are so sorry your experience with us was not what we would
  have hoped. We do acknowledge that there were delays and miscommunications in
  your room's completion and we regret that your project was not completed with the
  care and quality that we pride ourselves in providing.  We do our best to finish every project as quickly and
  efficiently as possible and we apologize that we missed the mark this time on
  completion but we stand behind our finished product. Our records
  indicate that we completed the punch list items that you were concerned about
  on 7/26/23 and you project is completed. Thank you for reaching out.
  

   

  - The Great Day Improvements Team

  Customer Answer

  Date: 09/13/2023

   I am rejecting this response because:
  I will agree that most of the issues were completed, but they were not completed until 7/28 not 7/26. There are a few minor issues that were not completed and one major issue. There was a damaged panel installed that needed to be replaced. The installer advised me to just paint over the damage to cover it up because he said it was a lot of work for him to replace it. That will definitely cover it up, however it will void my warranty. It specifically says we are not allowed to paint. 
  The project was not only delayed, but it was also a violation of our contract. It said it would be completed within a certain time frame and it was not. 
  We paid over $90,000 for the job to be completed correctly and on time and we received neither. We were lied to and ignored for periods of time. The repairs didn't even begin until we escalated the communication. I fully believe we should not be paying full price for the work that was done. 

  Business Response

  Date: 09/19/2023

  According to our records we were unaware of the damaged panel, it was not notated by the previous field supervisor. Someone from the local branch will be reaching out to you to set up a service call to take care of this. Thank you.

  - The Great Day Improvements Team

  Customer Answer

  Date: 09/22/2023

   I am rejecting this response because:
  It is another example of poor or lack of communication. It was never shown to the previous field supervisor because he never came to our project. It was shown to the current **, and he took pictures. It was shown to the lead installer. When the crew came out for repairs, it was shown again to the installer and he sanded down the rough parts, but you can still see it was a damaged panel that was installed.  Someone from the local office did reach out to me on 9/15, 4 days prior to this response. I responded to them on 9/15, I could not give them the information they requested that day. So, on 9/16 I did send them the information they requested. As of 9/22, I still have not received a response. It is pretty clear that the communications and follow-up do not exist. The lack of communication, lack of follow through, the use of bad materials, and the installation of incorrect materials, all of this proves even more we are entitled to a refund. We are willing to settle this whole issue and end all further issues for a 18% refund of all monies paid to the company. It is clear that they did not deliver what they promised they would. 
  
  

  Business Response

  Date: 09/29/2023

  We sincerely apologize for someone not getting in touch with
  you in a timely manner. Like many other companies, we have faced staffing
  challenges that have caused delays and miscommunications. Someone from your
  local branch will update you about the materials needed and set up a service
  call once the materials have arrived. We do not offer concessions. Thank you.

  - The Great Day Improvements Team

  Customer Answer

  Date: 10/05/2023

   I am rejecting this response because:
  
  
  Using the excuse "like other businesses" is not acceptable. If you would like to do things like other businesses, then start with not charging the full payment up front. Customers need a recourse for when you do what you do. Lack of communication and staffing is an excuse, if you are not able to perform projects as promised then you should not take on said projects. Other companies will give discounts for jobs not done completely or correctly. These are not "concessions", they are doing what is the right thing to do. 
  But, to go along with your "we do not offer concessions". I do not pay full price for lack of quality work, breach of contract and poor customer service. We are 18 months past signing the contract and we are still talking about it. I can see by past complaints; I am not the only one this has happened to. So this is obviously not an issue with lack of staffing "like other companies." 
  I am owed a discount to the price I paid due to breach of contract, lack of customer service poor quality. 

   

• Initial Complaint

  Date:08/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This has been going on for over a year.
  Ordered 3 windows for a large bathroom. Initially, the salesperson, Theo ordered the wrong color for the windows even though he had done all the upstairs windows and knew the color was not almond but grey. Due to this salesperson error, I was then told I needed to pay for his error and ended up paying about 1500 more. The windows came in and two were put in. The third one ended up having a cracked frame and could not be put in. They re-ordered the window. Months later, the third attempt was made. The window did not fit and cannot be closed properly. The installer recommended a re-order. I was told someone would be in contact with me. No one has. No one will respond to my calls or emails. The window does not close and my 94 year-old father uses that bathroom. Winter is approaching and I cannot have a window that does not work due to his various medical conditions not to mention the cost of heating.

  Business Response

  Date: 09/05/2023

  We are so sorry to hear you were dissatisfied with the service you received. Many things have impacted our company over the past few years including staff shortages. This is no excuse, but we have seen some delays and miscommunications due to this issue. We are currently working to get all of our locations staffed and trained to maximum capacity so we may best serve all of our customers. We have a service call set up next week to address this issue. Thank you for reaching out, we use every review as a way to improve our customer experience.  
  
  - The Great Day Improvements Team 

  Customer Answer

  Date: 09/05/2023

   I am rejecting this response because:

  I have found that their words are cheap and don't mean anything.  They have more excuses then I have ever seen.   Until the window is in, I will not close the case.

  A window should not take almost 2 years to complete.  

  Business Response

  Date: 09/11/2023

  We again apologize for the delays. We truly have had staffing issues in the ********* office. We assure you and the BBB we will be out this week to complete your install. Thank you.

  - The Great Day Improvements Team

  Customer Answer

  Date: 09/12/2023

   I am rejecting this response because:  Until the window is completed, this case will remain open.
  
  
  
  

  Customer Answer

  Date: 09/13/2023

  The installation for the window was scheduled today.  The installer cancelled.

  Business Response

  Date: 09/14/2023

  We were able to get another service tech to install the window yesterday. *** spoke with you as well and scheduled the window that need re-wrapped and that will be completed by the end of this week. Thank you.

  - The Great Day Improvements Team

• Initial Complaint

  Date:08/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Attached is an email that the Great Day Improvements Louisville office typed up and sent to the reginal managers on 8/24/2023. It explains the situation well and I still have not heard anything from the company in regards to when my issue will be fixed. I am sending the reginal manager another email on this issue letting them know I contacted the BBB. I am hoping this issue will get resolved and I have included what the current sunroom looks like with the card board and also the design it should have been that it is current not.

  Business Response

  Date: 09/05/2023

  Our records indicate that we have spoken to you on 8/30/23 to inform you that we are re-ordering the units in question with kneewalls instead of transoms. The new units are expected to arrive on our next truck. After we verify we have all the units and they are free of any damaged that could happen during transit we will contact you to schedule the completion of your room. We also provided you with a discount for your inconvenience. Thank you for reaching out.

  - The Great Day Improvements Team

• Initial Complaint

  Date:08/24/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed a contract 6-16-23- 3 equal payments of $8,056.34 required: at time of signing contract, upon order of manufactured material and start of project. *********************************, **************** ***** ****** and ***** all stated worked would be completed in 3 days. The 3rd payment was charged to my credit card on 8-21-23 work crew showed up at 11:30 late due to accident on freeway, but assured me that project will be completed within 3 days. 8-22-23 a different work crew came at 8:30am and proceeded to unload materials for installation. Before ****** was advised that the job can NOT be finished, the wrong materials were delivered. I asked the work crew what was going to happen their best guess was that new measurements had to be taken and new materials ordered! At this point only 1 wall was semi-completed. I called ****. Svc. Rep. ****** and requested 1/3 of the final payment be refunded as only 1/3 of the work was semi-done. She said NO per the contract. NO ONE KNOWS ANYTHING! THE COMPANY IS NOT RETURNING MY CALLS. THEY HAVE $24,169.02 of my money and I have no answers or a Patio Enclosure.

  Business Response

  Date: 08/29/2023

  We are so sorry to hear you were dissatisfied with the service you received and apologize for any delays with completing your project. We do our best to finish every project as quickly and efficiently as possible. ***** and ****** have been in touch and we have you scheduled next week to finish the installation of your room. Thank you for reaching out, we use every review as a way to improve our customer experience.  
  
  - The Great Day Improvements Team 

• Initial Complaint

  Date:08/21/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We went into contract with this company in April of 2023. They took 1/3 of our payment ($20K) when they "filed" for a permit with the regional building department. The permit was rejected in May. I figured it was because the deck required for an enclosure was not yet built. The deck was built on June 10th and inspected by someone from this company the next week. I was told they were just waiting on the permit.So I waited. And waited more. I finally called the local building permit department. They were extremely helpful in providing information. On their side, a permit was never "re-submitted" after rejection. So we have been sitting here waiting for 3 months now and this company has not done their part of the job (permitting).And every time I have tried to call this company, I get routed to a department in ****** and I never get a call back. I've only ever got ahold of someone in the "*********" office.The lack of contact or communication from this company, and them taking money (large amounts) from people before anything has even been accomplished on their side is a very shady way of doing business. Someone needs to do something about this soon. I'm very tired of waiting when I've jumped through hoops to get everything done on my side of things. (Deck to THEIR specifications, Egress window, etc).My patience is wearing thin.

  Business Response

  Date: 08/25/2023

  We sincerely apologize for any delays with your project. Your project is currently in Zoningfor review at the Pikes ************************* This particular department has been difficult to deal with and they move at a much slower pace than most building departments that we work with. This is truly a circumstance beyond our control. We will continue to follow up with the building department in hopes to speed up the process. Thank you for reaching out.

  - The Great Day Improvements Team

  
  

• Initial Complaint

  Date:08/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 7, 2023, we entered into a contract to have a screen room built on our patio for a cost of $29, 428.65. On July 10, 2023, workers came to prep the area and stated additional concrete would be needed on the patio with additional cost of $2,056.00. July 19, 2023, workers arrived and we agreed to the additional concrete and the workers moved our hot tub off the patio and stated they would put it back when the job was complete. On August 3, 2023, we signed an addendum for the $2,056.00. On August 4, 2023, the workers came and dropped off the supplies needed to complete the screen room. On Saturday, August 5, 2023, one worker came and completed the screen room. He stated he would be back next week to complete the job and move the hot tub back to the patio. I signed a job form #*****, which stated additional work needed dirt removal, concrete removal, and move the hot tub back into the screen room. I would imagine the dirt would be placed in the ditch which is currently on three sides of the screen room. An appointment was scheduled for Thursday, August 17, 2023, for them to return and finish the job but they never showed. I would like the business to complete the job as promised.

  Business Response

  Date: 08/22/2023

  We apologize for any delays in your room’s completion and any
  miscommunication. We believe there was a mix up with the installers schedule
  and someone should have notified you. We will be out this week to complete the
  punch list and complete your project. Thank you for your patience.
  

   

  -The Great Day Improvements Team

  Customer Answer

  Date: 08/26/2023

  The response to my complaint was they would send someone out this week.  They did not.  However, I received a call from them and they stated they would have someone come out on Wednesday or Thursday of next week and they would call by close of business on Monday with the appointment date.

  Business Response

  Date: 09/01/2023

  We do apologize for any delays or miscommunications during your project. We are working diligently with our team in ******* to get you squared away. According to our records the team has spoken with you and discussed the plan moving forward and you expressed that you are pleased with the direction we are going with the project. We would like to assure you and the BBB that this issue will be resolved asap.

   

  - The Great Day Improvements Team

  Customer Answer

  Date: 09/05/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  The company came out and completed the job.  The workers did an outstanding job.  We are completely satisfied.  Thank you.

• Initial Complaint

  Date:08/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My project started in June of this year. When the salesman first came to my house to measure and show product samples I stressed that my main point of focus was to safely navigate over the slider threshold in my power wheelchair. Combined weight is 600. After measurements he called his superior to discuss threshold situation. After discussing it I I was told the threshold height would be one inch and can handle chair. The threshold was/is 2 1/4 which is 225% higher than I was promised. I made a few attempts to roll chair over and the tires would just spin in place. The thin outer sheet metal even bent inwards. Even had I successfully made it over the threshold the full force of the combined weight would have bent the metal to the point where it would render the slider inoperable. I explained this on the phone to sales person before the install people left. He said ok well have someone come out and make the proper threshold adjustments to roll over safely. A few days later a head installer came out with some material to use on both sides of the slider. After a few moments he realizes there was no way his solution would work. He left and said well discus threshold solutions with design team and get back to you on a solution. While this was happening Great day improvements was attempting to collect for the balance of my project. I explained the situation and we agreed they would not charge the $2000 balance until a resolution occurred. A week later I received an email giving me 2 options. I wrote saying I dont think theyll work but we can try one and test it.That communication was on 7/20. I heard nothing till 8/3 when they wrote saying I refusedsolutions and they sending me to collections and my warranty would be voided.Im out of characters for complaint but Id also like to point out the salesman made several attempts to date my girlfriend. I have text screenshots Id like to share. Is this the type of organization that ********************* is proud to run?

  Business Response

  Date: 08/25/2023

  We sincerely apologize for your experience not being what we would hope for. Our records indicate we are coming out next week to replace a screen. The service tech has been instructed to take some additional pictures of the track. They will be sent to our Product Design Engineer for further review and he will look into a solution so you can enter/exit the door without issues. Thank you for reaching out.
  
  - The Great Day Improvements Team

  Customer Answer

  Date: 08/31/2023

   I am rejecting this response because: when the service tech came out on 8/29 to replace screen door he knew nothing about the threshold. He said he was only instructed to replace screen.
  
  
  

  Business Response

  Date: 09/06/2023

  Dear **********************,
  We are unclear as to why the service tech was unaware of the threshold and looking into the breakdown in communication there. However, after reaching out to the local office who handled your project and reviewing the notes in the system, it appears we have offered a solution for the threshold two different times prior to the most recent service call, and you refused both solutions. Depending on product, our sill track height can vary, especially if there is an existing slope, which your concrete pad has, so the threshold ended up a little higher than the design consultant planned for. In some cases, we can recess the track, but because your enclosure was installed on an existing concrete pad, recessing was not an option. We feel the incline ramp solution is still a viable option and if you are willing to reconsider, we encourage you to reach out to the local office to discuss this in greater detail. ****, our Regional Operations Manager will be following up with you as well.  
  Thank you, 

  Customer Answer

  Date: 09/13/2023

  I had an apt with **** from patio enclosures to measure, take video and pictures of the slider theresholld. Apt was for 3pm today **** At 315pm I called him to see if hes almost here. He informed they were in ****** which is 2 1/2 hours from me and they still had an hour stop in ***** along the way. This means they would have arrived at dark. I made special arrangements to have help here to show him the slider. He was not even going to call to tell me to tell me he wasnt showing up. Its clear patio enclosures is not interested in helping make this right. Now **** said h*** be here between 12 and 1 tomorrow ****. I have procured representation for potential litigation. Also ******* news channel 3 on your side is prepared to do a story on your company. Well see if **** shows up.

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed the contract first week of April and installer came in May last week to start installation. I paid 90% (little more than $20K). After about 3 weeks they said installation is complete. Day 2 it rained and leaked water from so many places. I called the installer and he came back after few days to correct. He said he tried fixing and told me to check when it rains. It rained within 2 days again was leaking again. This repeated again one more time. So far the problem is not fixed. It's leaking on both sides of the walls where Great Day Improvements did the work. Luckily I did not install flooring. Room is completely not usable as every time it rains dumping lot of water on both sides. I sent them video and many pictures.
  Now they are threatening me to pay remaining 10%. Few days back the installer told me installation was not done properly that he needs couple days to remove and reinstall again.
  
  If I have seen these many complaints I would have never hired them. I have politely explained them the problem and sent pictures and videos as proof that installation is not done properly. Now they are threatening me to pay 10% otherwise they will not fix it. What kind of customer service is this for a $23k job?

  Business Response

  Date: 08/11/2023

  We sincerely apologize for your experience not being what we
  would hope for as we want all of our customer to be happy. We have an appointment scheduled to come out next week and will complete any punch list items and concerns that
  you may have. We will also inspect the deck that is above the sunroom as we
  feel that is where the issue of the leaks may be coming from. As this build was
  done under an existing roof, our contracts do not warrant existing structures.
  If we do find the sunroom addition was the cause of the leaks we will correct
  the issue. Thank you for reaching out.
  
  The Great Day Improvements Team

  Customer Answer

  Date: 08/11/2023

   I am rejecting this response because: I have not received any call for setting up appointment. I appreciate them responding here. Don't know the date and time they are coming to inspect. 
  
  
  
  

  Business Response

  Date: 08/21/2023

  Your local branch states they have made contact with you and will be out later this week. Thank you for reaching out.

  - The Great Day Improvements Team

  Customer Answer

  Date: 08/22/2023

   I am rejecting this response because: Yes they did contact me that they will schedule to come and repair. It is not scheduled and problem is still there. Until it is not actually fixed the issue I am going to reject this response.
  
  
  
  

  Business Response

  Date: 08/28/2023

  We were out to your home on 8/25/23 and made adjustments to the drainage system to help correct the issue. If this has not completely eliminated the leaking please contact us and let us know. Thank you.

  - The Great Day Improvements Team

  Customer Answer

  Date: 08/29/2023

   I am rejecting this response because:

   Installers came on Saturday 8/26 and removed everything that was installed couple months back. It seems was installed whole thing incorrectly and they have to dismantle and start from the beginning. As of EOD 8/28, reinstallation started and looks like may take another couple days.

  I will accept once the proper reinstallation is complete. For now I am rejecting and thanks for sending workers.

  Thanks

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Installation of my new patio cover started on May 8, 2023. As of August 7 the project still has not been completed.
  I have contacted the office numerous times via email asking for an update. The communication is poor. The company should be calling me, instead of me requesting updates.
  Anyway now we are 3 months since start of installation and I'm still waiting for satisfactory completion.
  Oh and the project cost me lots of money.

  Business Response

  Date: 08/09/2023

  We are so sorry your experience with us was not what we would
  have hoped. We do acknowledge that there were delays in your room's completion.
  We do our best to finish every project as quickly and efficiently as possible. We
  have you on the schedule this week and we anticipate that your project will be
  completed at that time. Thank you for reaching out.
  
  - The Great Day Improvements Team

  Customer Answer

  Date: 08/12/2023

   I am rejecting this response because:
  As of Friday Aug. 11 at 5:30pm the patio installation still has not been completed.  

  *** *******

  Business Response

  Date: 08/15/2023

  We apologize for your service not being completed Friday as we had planned. Our technician that was onsite had to leave because his wife had a stroke. A crew was onsite Monday and completed your project. Thank you.

   

  - The Great Day Improvements Team

  Customer Answer

  Date: 08/18/2023

   I am rejecting this response because:

  There are still several minor details that need completed in a quality fashion.  Today I contacted **** the installation supervisor and sent him photos of the things that still need to be addressed.  I had a phone call with **** also.  He said that he will be back in touch with me on Monday to discuss a plan.  So for now I reject the response from Great Day Improvements.

  ***

   

   

  
  

  Customer Answer

  Date: 08/25/2023

  The complaint has not been resolved as of Friday August 25, 2023 at 10:30AM

  *** *******

  Customer Answer

  Date: 08/29/2023

   I am rejecting this response because:

  The replacement of header still has not been completed.

  *** *******

   
  
  
  

  
  

  Business Response

  Date: 09/05/2023

  The replacement header has been ordered and it is expected to be on the next truck. After we verify it has arrived we will call to schedule a service call. Our records indicate we spoke to you on 9/1/23 about this.

  Thank you,

  - The Great Day Improvements Team

  Customer Answer

  Date: 09/06/2023

  I did get a message on Sept. 1 from Great Day Improvements stating they would be ordering a new header for me.  

  I do not want to close this complaint until the new header is successfully installed.  The project must be completed to my satisfaction before I will accept the reply from Great Day Improvements.  I have paid in full for this project.  

  Thank you,

  *** *******

  Customer Answer

  Date: 09/06/2023

   I am rejecting this response because:

  I did get a message on 9/1/2023 stating that a new header would be ordered for my patio project.  

  I will however wait until the new header is satisfactorily installed before I close this complaint with BBB.  That is why I have responded with a rejection.

  I have paid in full for the patio installation but the job still has not satisfactorily been completed.      

  *** *******