Business Profile

Patio Enclosures

Great Day Improvements, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Patio Enclosures.

Complaints

This profile includes complaints for Great Day Improvements, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

225 total complaints in the last 3 years.
92 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Attached is an email that the Great Day Improvements Louisville office typed up and sent to the reginal managers on 8/24/2023. It explains the situation well and I still have not heard anything from the company in regards to when my issue will be fixed. I am sending the reginal manager another email on this issue letting them know I contacted the BBB. I am hoping this issue will get resolved and I have included what the current sunroom looks like with the card board and also the design it should have been that it is current not.
Business Response
Date: 09/05/2023
Our records indicate that we have spoken to you on 8/30/23 to inform you that we are re-ordering the units in question with kneewalls instead of transoms. The new units are expected to arrive on our next truck. After we verify we have all the units and they are free of any damaged that could happen during transit we will contact you to schedule the completion of your room. We also provided you with a discount for your inconvenience. Thank you for reaching out.
- The Great Day Improvements Team
Initial Complaint
Date:08/24/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Signed a contract 6-16-23- 3 equal payments of $8,056.34 required: at time of signing contract, upon order of manufactured material and start of project. *********************************, **************** ***** ****** and ***** all stated worked would be completed in 3 days. The 3rd payment was charged to my credit card on 8-21-23 work crew showed up at 11:30 late due to accident on freeway, but assured me that project will be completed within 3 days. 8-22-23 a different work crew came at 8:30am and proceeded to unload materials for installation. Before ****** was advised that the job can NOT be finished, the wrong materials were delivered. I asked the work crew what was going to happen their best guess was that new measurements had to be taken and new materials ordered! At this point only 1 wall was semi-completed. I called ****. Svc. Rep. ****** and requested 1/3 of the final payment be refunded as only 1/3 of the work was semi-done. She said NO per the contract. NO ONE KNOWS ANYTHING! THE COMPANY IS NOT RETURNING MY CALLS. THEY HAVE $24,169.02 of my money and I have no answers or a Patio Enclosure.
Business Response
Date: 08/29/2023
We are so sorry to hear you were dissatisfied with the service you received and apologize for any delays with completing your project. We do our best to finish every project as quickly and efficiently as possible. ***** and ****** have been in touch and we have you scheduled next week to finish the installation of your room. Thank you for reaching out, we use every review as a way to improve our customer experience.

- The Great Day Improvements Team
Initial Complaint
Date:08/21/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We went into contract with this company in April of 2023. They took 1/3 of our payment ($20K) when they "filed" for a permit with the regional building department. The permit was rejected in May. I figured it was because the deck required for an enclosure was not yet built. The deck was built on June 10th and inspected by someone from this company the next week. I was told they were just waiting on the permit.So I waited. And waited more. I finally called the local building permit department. They were extremely helpful in providing information. On their side, a permit was never "re-submitted" after rejection. So we have been sitting here waiting for 3 months now and this company has not done their part of the job (permitting).And every time I have tried to call this company, I get routed to a department in ****** and I never get a call back. I've only ever got ahold of someone in the "*********" office.The lack of contact or communication from this company, and them taking money (large amounts) from people before anything has even been accomplished on their side is a very shady way of doing business. Someone needs to do something about this soon. I'm very tired of waiting when I've jumped through hoops to get everything done on my side of things. (Deck to THEIR specifications, Egress window, etc).My patience is wearing thin.
Business Response
Date: 08/25/2023
We sincerely apologize for any delays with your project. Your project is currently in Zoningfor review at the Pikes ************************* This particular department has been difficult to deal with and they move at a much slower pace than most building departments that we work with. This is truly a circumstance beyond our control. We will continue to follow up with the building department in hopes to speed up the process. Thank you for reaching out.
- The Great Day Improvements Team
Initial Complaint
Date:08/19/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The response to my complaint was they would send someone out this week. They did not. However, I received a call from them and they stated they would have someone come out on Wednesday or Thursday of next week and they would call by close of business on Monday with the appointment date. sides of the screen room. An appointment was scheduled for Thursday, August 17, 2023, for them to return and finish the job but they never showed. I would like the business to complete the job as promised.
Business Response
Date: 08/22/2023
We apologize for any delays in your room’s completion and any
miscommunication. We believe there was a mix up with the installers schedule
and someone should have notified you. We will be out this week to complete the
punch list and complete your project. Thank you for your patience.

-The Great Day Improvements Team
Business Response
Date: 09/01/2023
We do apologize for any delays or miscommunications during your project. We are working diligently with our team in ******* to get you squared away. According to our records the team has spoken with you and discussed the plan moving forward and you expressed that you are pleased with the direction we are going with the project. We would like to assure you and the BBB that this issue will be resolved asap.

- The Great Day Improvements Team
Customer Answer
Date: 09/05/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
The company came out and completed the job. The workers did an outstanding job. We are completely satisfied. Thank you.
Initial Complaint
Date:08/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am rejecting this response because: when the service tech came out on 8/29 to replace screen door he knew nothing about the threshold. He said he was only instructed to replace screen.

aller came out with some material to use on both sides of the slider. After a few moments he realizes there was no way his solution would work. He left and said well discus threshold solutions with design team and get back to you on a solution. While this was happening Great day improvements was attempting to collect for the balance of my project. I explained the situation and we agreed they would not charge the $2000 balance until a resolution occurred. A week later I received an email giving me 2 options. I wrote saying I dont think theyll work but we can try one and test it.That communication was on 7/20. I heard nothing till 8/3 when they wrote saying I refusedsolutions and they sending me to collections and my warranty would be voided.Im out of characters for complaint but Id also like to point out the salesman made several attempts to date my girlfriend. I have text screenshots Id like to share. Is this the type of organization that ********************* is proud to run?
Business Response
Date: 08/25/2023
We sincerely apologize for your experience not being what we would hope for. Our records indicate we are coming out next week to replace a screen. The service tech has been instructed to take some additional pictures of the track. They will be sent to our Product Design Engineer for further review and he will look into a solution so you can enter/exit the door without issues. Thank you for reaching out.

- The Great Day Improvements Team
Business Response
Date: 09/06/2023
Dear **********************,
We are unclear as to why the service tech was unaware of the threshold and looking into the breakdown in communication there. However, after reaching out to the local office who handled your project and reviewing the notes in the system, it appears we have offered a solution for the threshold two different times prior to the most recent service call, and you refused both solutions. Depending on product, our sill track height can vary, especially if there is an existing slope, which your concrete pad has, so the threshold ended up a little higher than the design consultant planned for. In some cases, we can recess the track, but because your enclosure was installed on an existing concrete pad, recessing was not an option. We feel the incline ramp solution is still a viable option and if you are willing to reconsider, we encourage you to reach out to the local office to discuss this in greater detail. ****, our Regional Operations Manager will be following up with you as well.
Thank you,
Customer Answer
Date: 09/13/2023
I had an apt with **** from patio enclosures to measure, take video and pictures of the slider theresholld. Apt was for 3pm today **** At 315pm I called him to see if hes almost here. He informed they were in ****** which is 2 1/2 hours from me and they still had an hour stop in ***** along the way. This means they would have arrived at dark. I made special arrangements to have help here to show him the slider. He was not even going to call to tell me to tell me he wasnt showing up. Its clear patio enclosures is not interested in helping make this right. Now **** said h*** be here between 12 and 1 tomorrow ****. I have procured representation for potential litigation. Also ******* news channel 3 on your side is prepared to do a story on your company. Well see if **** shows up.
Initial Complaint
Date:08/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am rejecting this response because: I have not received any call for setting up appointment. I appreciate them responding here. Don't know the date and time they are coming to inspect.

tely explained them the problem and sent pictures and videos as proof that installation is not done properly. Now they are threatening me to pay 10% otherwise they will not fix it. What kind of customer service is this for a $23k job?
Business Response
Date: 08/11/2023
We sincerely apologize for your experience not being what we
would hope for as we want all of our customer to be happy. We have an appointment scheduled to come out next week and will complete any punch list items and concerns that
you may have. We will also inspect the deck that is above the sunroom as we
feel that is where the issue of the leaks may be coming from. As this build was
done under an existing roof, our contracts do not warrant existing structures.
If we do find the sunroom addition was the cause of the leaks we will correct
the issue. Thank you for reaching out.

The Great Day Improvements Team
Business Response
Date: 08/21/2023
Your local branch states they have made contact with you and will be out later this week. Thank you for reaching out.
- The Great Day Improvements Team
Customer Answer
Date: 08/22/2023
I am rejecting this response because: Yes they did contact me that they will schedule to come and repair. It is not scheduled and problem is still there. Until it is not actually fixed the issue I am going to reject this response.

Business Response
Date: 08/28/2023
We were out to your home on 8/25/23 and made adjustments to the drainage system to help correct the issue. If this has not completely eliminated the leaking please contact us and let us know. Thank you.
- The Great Day Improvements Team
Customer Answer
Date: 08/29/2023
I am rejecting this response because:
Installers came on Saturday 8/26 and removed everything that was installed couple months back. It seems was installed whole thing incorrectly and they have to dismantle and start from the beginning. As of EOD 8/28, reinstallation started and looks like may take another couple days.
I will accept once the proper reinstallation is complete. For now I am rejecting and thanks for sending workers.
Thanks
Initial Complaint
Date:08/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am rejecting this response because:
As of Friday Aug. 11 at 5:30pm the patio installation still has not been completed.
*** *******
Business Response
Date: 08/09/2023
We are so sorry your experience with us was not what we would
have hoped. We do acknowledge that there were delays in your room's completion.
We do our best to finish every project as quickly and efficiently as possible. We
have you on the schedule this week and we anticipate that your project will be
completed at that time. Thank you for reaching out.

- The Great Day Improvements Team
Business Response
Date: 08/15/2023
We apologize for your service not being completed Friday as we had planned. Our technician that was onsite had to leave because his wife had a stroke. A crew was onsite Monday and completed your project. Thank you.

- The Great Day Improvements Team
Customer Answer
Date: 08/18/2023
I am rejecting this response because:
There are still several minor details that need completed in a quality fashion. Today I contacted **** the installation supervisor and sent him photos of the things that still need to be addressed. I had a phone call with **** also. He said that he will be back in touch with me on Monday to discuss a plan. So for now I reject the response from Great Day Improvements.
***

Customer Answer
Date: 08/25/2023
The complaint has not been resolved as of Friday August 25, 2023 at 10:30AM
*** *******
Customer Answer
Date: 08/29/2023
I am rejecting this response because:
The replacement of header still has not been completed.
*** *******

Business Response
Date: 09/05/2023
The replacement header has been ordered and it is expected to be on the next truck. After we verify it has arrived we will call to schedule a service call. Our records indicate we spoke to you on 9/1/23 about this.
Thank you,
- The Great Day Improvements Team
Customer Answer
Date: 09/06/2023
I did get a message on Sept. 1 from Great Day Improvements stating they would be ordering a new header for me.
I do not want to close this complaint until the new header is successfully installed. The project must be completed to my satisfaction before I will accept the reply from Great Day Improvements. I have paid in full for this project.
Thank you,
*** *******
Customer Answer
Date: 09/06/2023
I am rejecting this response because:
I did get a message on 9/1/2023 stating that a new header would be ordered for my patio project.
I will however wait until the new header is satisfactorily installed before I close this complaint with BBB. That is why I have responded with a rejection.
I have paid in full for the patio installation but the job still has not satisfactorily been completed.
*** *******
Initial Complaint
Date:08/02/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.w two years later since the contract was signed, we’ve had the porch paid for in full for most of that time, and we still do not have a completed project. I am completely understanding that having a big enough and reliable work force to keep up with these projects, these days is difficult. But what I don’t understand is that I as a customer am not even receiving a response. Communication is terrible though I commend our sales rep for at least answering me when I’m upset but beyond him no one follows up. That is extremely poor business practice, and it frankly makes me very worried and concerned that the structural issue will never be resolved. Very frustrating! This is a structural issue that must be fixed. I can’t just let this go as it structurally could break down. That shouldn’t happen with a brand new product that is touted as such a superior one.
Thank you.
Business Response
Date: 08/08/2023
We are so sorry your experience with us was not what we would
have hoped. We do acknowledge that there were delays in your room's completion.
We do our best to finish every project as quickly and efficiently as possible. We have
had staffing issues in your area that has attributed to delays. ****, the
Regional Operations Manager has reached out to you. He is working on a
resolution to get your issue corrected. He will be reaching back out to you
within a couple of weeks with a plan and a timeline to get this fixed. We
sincerely appreciated your patience and regret that
your project was not completed with the care and quality that we pride
ourselves in providing. Thank
you for reaching out.

The Great Day Improvements Team
Initial Complaint
Date:08/02/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 7/27/23 signed a contract for $50,000 only to have the contract breached by Patio Enclosures on 7/31/2023.
Business Response
Date: 08/09/2023
We have received your requests to cancel your contract. We
understand that due to the design there is an egress issue that would violate
county code and we will not construct a room that would not meet approval upon
inspection. Your refund of $15,105.33 is in process. Thank you for choosing us for
your project and we regret we could not make it come to fruition.

The Great Day Improvements Team
Initial Complaint
Date:07/27/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The transaction was completed to start the process to place a . For, at least, 3 months the contractor (Great Day Improvements, has been delaying, frequently, finishing the project. Ive PAID IN FULL for the service and not only has the project been finished, but the material theyve used to began the project is infested with some sort of larvae, bugs. Ive been severely inconvenienced by the continued broken promises of finishing the project by several previous dates. They have also on several occasions failed to ACCURATELY measure the dwelling for many of the proper pieces needed to complete the room. Every time I call the corporate office, my call is never returned with a solution. At this point, the best thing is that the company, Great Day Improvements, should return the large sum of money Ive already paid, come get the pest-infested materials theyve placed on my property, and I will take care of rest. Ive attached pictures and copies of the unfinished room as well as the pictures of the nests(eggs), which continues to reform/grow back when I spray them. Please assist/advise.
Thanks
Business Response
Date: 08/03/2023
We are so sorry your experience with us was not what
we would have hoped. We do acknowledge that there were delays in your room's
completion. We do our best to finish every project as quickly and efficiently
as possible. We apologize that we missed the mark this time on completion but
we stand behind our finished product. We have re-ordered the doors and they will
arrive later this month and your project will be completed. Again, we apologize
for any delays or inconveniences this has caused. Thank you for reaching out.

The Great Day Improvements Team

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Business Response

Customer Answer

Complaint statuses

Business Response

Business Response

Customer Answer

Complaint statuses

Business Response

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Business Response

Customer Answer

Customer Answer

Customer Answer

Business Response

Customer Answer

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Great Day Improvements, LLC is NOT a BBB Accredited Business.