Complaints

This profile includes complaints for Great Day Improvements, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Great Day Improvements, LLC

  2500 E Enterprise Pkwy Twinsburg, OH 44087-2338

• 

  Patio Enclosures

  198 Green Pond Rd Unit C Rockaway, NJ 07866-1219

• 

  Great Day Improvements LLC

  1419 W 12th Pl Ste 104 Tempe, AZ 85281-5232

• 

  Great Day Improvements, LLC

  10520 Lakeridge Pkwy Ste D Ashland, VA 23005-8140

• 

  Great Day Improvements LLC

  8 Access Road Albany, NY 12205

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 4, 2023, I signed a funding authorization to have Patio Enclosures By Great Day improvements install windows on my patio porch. I was promised that the product should be available no later than 20 weeks for doors and 6-8 weeks for windows. The contract states no later than 20 weeks from the date of the contract and to be completed approximately 1-3 weeks after commencement if not delayed by building permit, delivery of materials, weather, strikes, fires, or other conditions beyond the seller's control. 30% upon order of manufactured material, 30% at the start of installation, and 10% of substantial completion. I have been charged the total amount and there has not been any installation completed at my property. I have NO product whatsoever. ******** the sales rep advised me that an Engineer would be out to take measurements on the property and would make sure that the foundation was leveled so that the windows could be installed with no problems. An engineer did not come out. A Field rep by the name of **** took the measurements and upon his measuring never mentioned that our foundation was NOT leveled. So our windows and doors would be slanted along with all the latches to the windows upon installation. That is not what was told or sold. On April 18 the installer came out to install and on his second day he noticed that the windows did not fit properly. We waited and on May 2, ******** came back out and stated that **** would yet again come back out to see what could be done. **** wanted to figure out a way to use the windows that did not fit so he sent out yet another installer named ******* who then was able to see that our foundation was damaged and that if those windows would have been installed it would have made our warranty null and void. When any of those windows would have cracked due to the foundation not being leveled we would have been responsible. This is not what we expected. And I was charged in full with no install. I want a FULL refund.

  Business Response

  Date: 05/25/2023

  We sincerely apologize for your experience not being what we would hope for. We want all of our customers to have a positive experience with us. We are able to install your room after the deck is level without any issues and we are too far into the project with the room and all needed materials being ordered for a refund. Your signed contract states you can cancel and get any monies returned 3 days after signing. You signed on 3/4/23. Thank you for reaching out, we use every review as a way to improve our customer experience.  
  
  - The Great Day Improvements Team 

• Initial Complaint

  Date:05/16/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Combat Veteran with Purple Heart on 100% disability. This solarium was to be part of my recovery therapy after retiring Active Army in 2020. Initial contract signed March 2020. A 2 to 4 week contract still isnt complete 162 weeks ongoing. Initially contracted a solarium with foundation and electrical. After signed contract GDI stated “they don’t do these services”. GDI rewrote the contract. Convinced to build the solarium on a modified deck. Modified deck by GDI failed city inspection twice. Solarium frame arrived and measurements were incorrect. The frame was 6 inches short on 2 sides. GDI asked us to accept the incorrectly measured solarium for a 10% discount and to use the 6 inch extra ledges “for a flower ledge”. We refused. GDI requested to rewrite the contract again and were given money off. Over $40,000 of unexpected accrued costs. One week after windows in, condensation gathered between the double windowpanes. At least half of the 64 windows has this issue. Told to “just get a humidifier” and “keep the solarium well ventilated”. Told “the windows are just dirty and just need to be cleaned”. Professional window cleaner was additional $1,000 to be told there “is condensation built up inside the windows”. GDI asked and had us contact the window manufacturing department for the windows at the time because “there is nothing else they can do”. Did this and manufacturer said “a potentially known window seal defect on sets of windows”. GDI finally stated “yes, a known seal defect”. GDI put this in writing. We were asked to stay and help inspect but purposely and politely declined to be present for the inspection when asked multiple times to help inspect the windows which we felt inappropriate. These windows were replaced much later and were now the wrong tint. Solarium now leaks after proper windows in but GDI refuses to allow team to come fix. Breach of contract on many levels.

  Business Response

  Date: 05/19/2023

  We sincerely
  apologize for your experience not being what we would hope for. We want all of
  our customers to have a positive experience. We are awaiting your contractually
  agree upon final payment which is past due. Your room is complete and we will
  come and fix the leak once the final payment is made. We stand behind our
  products and will make sure everything is corrected as we have addressed any
  previous issues that you may have had. Thank you for reaching out, we use
  every review as a way to improve our customer experience.  
  
  The Great Day Improvements Team

  Customer Answer

  Date: 05/25/2023

   I am rejecting this response because:  I am rejecting this response because:  I am rejecting this response because: Great Day Improvements (GDI) response is recklessly false, misleading, and an attempt to change the narrative. This is the first time anyone anywhere has stated this project "is complete" and has just opened a can of worms.The current GDI management team has assessed, evaluated and decided every move determining the outcome internally and independently. First and foremost, the Family never wanted this to go this far and wishes it no further. The Family never sought preferential treatment or asked for nothing more than the product advertised, marketed and contracted for and waited patiently for over three years. The project build has only been usable for 5 weeks out of the 164 plus weeks and still currently incomplete due to two leaks from initial installation. Many other home improvements have been placed on hold until this one is completed. The statement is “sealed and tight” is completely false. Mr **** hasn’t been on the property well over a year and the email attachment he sent is purposely misleading. Attached is the complete email regarding the leaks and bank payment. Mr **** has not been able to complete the final walk-through as the project isn’t complete. The Family has requested this postponement in this final walk-through from incomplete project installation. The warranty cannot even be initiated as the job is not completed due to still being in the installation phase. The solarium is left in a worse position, leaking, then was with the defective windows then incorrect tinted placed. The defective windows may have had condensation built up in them but they didn’t leak. Two days after the last GDI crew was last at the project to “seal” the leaks it rained. The one leak on the right side returned making the Family still have two leaks from initial installation. This rain clearly showed leaks still present under the north and south side bird boxes of the solarium as removed by GDI. These leaks are seen from the outside on the backdoor Ring camera videos taken inside at the same timestamp. Mr **** has falsely stated in the attached email of April 6th he will meet with Matt Prasky, Measurement Breakout Specialist GDI, and have Erik ******, GDI employee/contractor, readdress the leak. Instead, services are being withheld, as noted in the complete email from April 13th attached as the final payment in full will be given only upon completion of this project. This is still is still true but GDI management is not allowing the team to come out and finish the job. Trying to change the narrative by stating “this was the agreement” is false and completely negligent. The agreement was when the project is complete the final payment will be made as per contract. Currently, the solarium is worse now after you placed the correct windows in. Also caught on Ring camera stating “it didn’t leak before and if it leaks now we will have to fix it. We caulked some open areas and if it still leaks let us know and we will come back out and fix it”. The Family begged for a solution to the leaks before heavier rains come and possible home damage but this was denied as follows. The initial contract included demolishing the existing deck, laying a foundation, carpentry and electric with the solarium flush to the roof keeping a window already in place on March 2020 was to take an estimated 2-4 weeks (Contract on file). From this you are in breach of contract making it unlawful to attempt or place any lien on the Family and legally contracted to honor the contract. The Family gave grace during the COVID crisis even though an outside project and given even more time than necessary thereafter. Therefore, Mr ****’s decision to not permit his crew to come back out and fix the leaks is found under the **** Contract Law and Consumer Protection Laws as a Cancel Contract. It is important to note once again, this project is in week 164 and ongoing. Currently, past and present employees have/are contact(ing) the Family and apologize for this outcome except from management. The employees/contractors “wish we would be permitted to finish the job for you”. The Family have always been willing to pay the final balance upon job completion as per contract even after all this time and all these issues but we cannot do this as the job is not complete. The staff have even offered to come out and fix the leaks on their own accord but we couldn’t allow this due to the current contract.  A brief overview follows. The Family were initially contracted for a solarium built with a foundation and electrical work however, GDI after signed contract stated “they don’t do these services” and ****** *******, Operations superintendent, came back out to the Family’s project to modify the contract. The were kind to forgive this and have the contract re-written per GDI. The Family was convinced to build the solarium on a modified deck by GDI. This modified deck by GDI failed city inspection twice. The solarium frame was ready weeks after initial contract was signed but installed a few months later due to GDI personnel issues of an enormous employee turnover in their Operations Department. When the solarium frame arrived and being prepped for installation, the measurements of the solarium were incorrect. Even if the measurements were correct, the solarium wouldn’t of been able to be built on the twice failed modified deck. The solarium frame measurements were six inches too short on the North and South solarium frame sides even after four different individuals were sent out to measure the solarium before manufacturing the frame. GDI asked us to accept the incorrectly measured solarium for a 10% discount and to use the six inch extra ledges “for a flower ledge”. The Family politely refused, wanting what was contracted and purchased. GDI then requested to rewrite the contract again by ******* *********, **** ****** Regional Manager, with Mr ******* and recommended a concrete company and were given money off the bill. The Family never asked or requested for money off as it was offered and taken. This is not a “concession”. No concessions were ever asked or requested by the family besides the honoring and completion of the contracted solarium. The Family decided this was concerning but once again Mr ’s recovery treatment, which will be explained further, was more important. The concrete company came out immediately and placed a concrete foundation for over $34,000 additional unexpected dollars. Then an electrician for an additional $2,000 and a carpenter for an additional $2,400. All of this was to be from the original contract. This is also when we lost the choice to keep the current window of the house in place. Instead, it was removed and boarded up. This total is over $40,000 (receipts upon request) of unexpected accrued costs to the Family from initial GDI contract placing financial strain on the Family. The correctly measured solarium frame was ready weeks after the concrete foundation was poured and the carpentry completed. The GDI team showed up in the morning as we headed to multiple doctors appointments. No one was home during this time. He came home to the first of many installation errors. The frame wasn’t flush with the roof as contracted. After we raised concern and complained we were told “not to worry, this will be just fine if not better” from Mr *******. Even Mr ****** saying to us on this day“is this right not being flush with the roof” was also captured on the back-door Ring camera. The windows were placed in weeks later. Four windows were measured and manufactured too small and were reordered. Less than one week after window installation, condensation began gathering in between and inside the double windowpanes. At least half of the 64 windows has this issue. The Family called **** ****, Area Installation Manager, to “just get a humidifier” and “keep the solarium well ventilated”. Neither of these recommendations helped and told by Mr **** “the windows are just dirty and just need to be cleaned”. The Family hired a professional window cleaner costing around an additional $1,000 to clean the solarium windows (receipt upon request). The window cleaners confirmed that there “is condensation built up inside the windows” and can’t be any cleaner. The Family called Mr **** and gave him the findings of the window cleaners and sent pictures. Mr **** not just asked me but had me contact the window manufacturing department for the windows at the time because he said “there is nothing else I can do” and that I “need to call them to figure this out”. We did just this and the manufacturer told me there was “a potentially known window seal defect on sets of windows” in an email. This is when the feelings of deception started. Mr **** made it a point to come out to the project site. He inspected the windows himself, attempting to clean a few and stated “yes, there is a known seal defect from a failing window furnace” and “we will have to recheck and reorder the windows after re-inspection”. This then led to a cascade of further window inspections on the Family’s solarium, multiple cleanings by GDI, excuses and delays. Mr **** sent out Mr ****** for multiple measurements and inspections. Mr ****** confirmed the known furnace failure and window seal defects. Mr **** also put this in writing for the Family and sent his the team out on multiple occasions to inspect and identify the defective windows going window by window, inside to outside. Mr **** was supposed to be present for the inspection but he only came out and stayed on site for about an hour this visit. We purposely and politely declined to be present for the inspection when asked multiple times to help inspect the windows which to this day we feel is well outside of appropriate. These windows were then replaced much later, but were the wrong tint as now the windows were coming from a different window making furnace. GDI came out to examine the incorrectly tinted windows, on multiple occasions, with a window examining device to determine the window type and tint. Many statements from the GDI employees/contractors were made about “not being trained on the device but just leaned how to use it this morning because manufacturing refuses to come out to look at the windows”. The wrong window tint was verified by pictures, a window remake for comparison and even flipped inside out to see if the tint was on a different side or model. The Family was led to believe “it’s just the way the light is hitting the windows in the day” (Pictures upon request). An invoice was requested two months back because the Family thought there was an accounting error but there was not. GDI was correct and this was our mistake and we owned the miscalculation. No final statement was ever sent and the Family still does not know how much is actually remaining on the bill. They believe it is around $4,000-5,000. It was incredibly lucky, yet unfortunate for the Family, that their current bank at the time, ********* Bank (Documents upon request) was illiquid and by all means not our fault or of any of our control, the exact weekend before the last window and attempted leak fixing to occur. Mr **** was immediately notified of this situation and approved the work to continue even after notified in advance. The Family was able make an emergency maximum payment out from **** bank this same day to show good faith. Mr **** didn’t respond to the Family’s leak concerns for over two weeks and when he did reply, he chose to withhold the fix and wanted final payment. The ’s could not give final payment as the project is incomplete and leaks from initial window installation. This is the exact reasoning to contact the support of The Attorney General’s Office, ** Veterans Justice Officer, and BBB. As the complaints filed on GDI shows when GDI is paid in full, it takes even longer for a response from GDI, if a response happens at all. Trust of this company is lost and fear of the project never becoming complete is now a reality and is a great concern to the family for the solarium's intended purpose. This terrifies the Family more than they can express from already giving GDI over three years of time and patience. There has been much interest with local community(we are a Wounded Warrior Family) and the Family doesn’t want any further delays of this due to the exasperation of his symptoms from the ongoing issues with this project. The Family even choose to not do a requested local news story on him as a “Hometown Hero”. The solarium was to be the focal point and discussion of his recovery treatment from combat injuries. Out of respect to the company and his privacy, he has chosen not too. **** has been doing their own audit/investigation regarding the funds spent on this project and per the bank’s process want to retrieve Combat Related Special Compensation (CRSC) paid funds. The Family has utilized his CRSC pay for this project and it is unacceptable on they way his family has been treated. It is well documented with the **’s providers that from his service connected Post-Traumatic Stress Disorder from combat injuries. The Family is a Purple Heart recipient and on 100% disability. He has had unnecessary medical provider visits related to this project and has caused more angst and distress. We are certain you will have a cordial response such as “sorry you feel this way” and “we are sorry and know you’re frustrated” but this isn’t acceptable or appropriate anymore. Treat the Family as you wish to be treated. Put yourself in their shoes please. This room was to be of beneficial treatment however, it has been the contrary. This has and is affecting well-being. No longer are excuses, deceitful communication or delays appreciated. This is again only a brief overview.
  ?Thank you and respectfully,? The Family
  
  
  
  
  

  Business Response

  Date: 06/01/2023

  Our team is working to make contact with Mr. **** to provide a resolution to this issue. We believe that once we are able to make contact that a resolution will come quickly and we can provide a formal resolution response. At this time we have been unable to reach Mr. **** to provide said proposal. We are hopeful that both parties will be satisfied shortly. Thank you

  Customer Answer

  Date: 06/04/2023

   I am rejecting this response because: we responded. To continue our transparency, as we have since day one, we accept your business goodwill to wipe out the outstanding balance of $7,389.78 and mark
  the project paid in full, while giving you your full warranty on the solarium but there is an incredible amount of unexpected accrued costs that have left my family in absolute financial anguish. Attached are the receipts upon which your company said it could perform when the contract was signed. It turned out that the contract was fraudulent, misleading, and deceptive. Also, windows were installed that were known to be defective on our solarium and others in the exact time-frame as we have documents in hand from employees of Great Day Improvements and the manufacturing company you used to make the windows. Please see the attached receipts for reimbursement and we will absolutely withdraw the Better Business Bureau Complaint #*******, The Office of The Attorney General Complaint #*******, **** Bank Investigation for misuse of our Combat Related Special Compensation (CRSC) Funds, the Congressional IG Complaint and the beginning of a potential class action lawsuit. You have our word on this but you need to place yourself in our shoes and ask yourself what would you do if you were us and have crushing debt from a project that has been handled disastrously by Great Day Improvements giving false and fraudulent contractual promises costing the Family an unexpected $49,305.13 on a project your company marketed to us and signed contracted to do for a family on100% disability that has been used only five weeks out of the three and a half years. These funds were to be used over three years (2020-2023 school years) as my wife finishes college but we can't afford to even make proper food requirements at this rate. The receipts are self explanatory except for the ****** ***** where there is only $360 from the solarium clean. We would love for you to come back out and evaluate what you can do to fix the leaks but I must tell you we have had three competitor companies come out on different occasions as it took you over 60 days to respond to our needs of a leaking solarium you left us and do the assessments. All three companies assessment outcomes are identical and will cost an additional estimated $10,000 to fix because it will require a roof modification on the existing house from where the leaks are and the "bird-boxes" removed. Please reimburse the unexpected accrued costs and please come re-evaluate a fix for the leaks. We are to make a final decision from our advisors by the end of this month and we want to avoid representation and this going any further at all costs and continue to work this out with Great Day Improvements and just get the product we were promised.
  Thank you and respectfully,
  The **** Family
  
  
  
  

• Initial Complaint

  Date:05/10/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a contract with Great Day Improvements (Patio Enclosures) on Sept. 22, 2022, to have them build a 3-season porch on the back of our house. They said it would likely begin work in early January and take 3 weeks or so. Then we heard nothing for months. Then the sales rep and his manager came to our house to say that they needed money from us for additional work that was not covered in the contract. This work included beams so the new building could be attached to our stucco/cinder block house. This was information that we had discussed with him before signing the contract and believed it was already in the project cost. They said the cost for this additional work was $3500, but after heated discussion with them, the rep would pay some of the cost and we would pay $1900, which we then did. January came and again no communication came nor work begun. When we emailed them in January, they said that our project was in the CAD drawing process. Then nothing again until March 13th when we were told that the CAD drawing was being stamped and the plans would be moving to the permitting process, and we were sent a copy of the CAD plans. On March 29th, another rep responded to another of our emails saying that the CAD plans were being updated and would be moving to the permitting process. Around May 1st, a man showed up unannounced to remeasure the space where the door was to be put between the house and the porch so that we had accurate measurements because we were supposed to buy the door ourselves locally. We called our sales rep on May 3rd or 4th to make sure we knew what door to buy as it had to be custom-made, and he told us he had resigned from the company and that **** would be taking his place and would contact us. **** still has not done so. We have lost all confidence in this company and want our initial payment of $12,662.72 and "additional work" money of $1900 refunded in full because they have not fulfilled the contract.

  Business Response

  Date: 05/18/2023

  Mr. & Mrs. ******,

  **** has been trying to reach you via phone and email to discuss your project. He has been unable to reach you so we have not been able to come to a resolution on this matter. Thank you.

  - The Great Day Improvements Team

  Customer Answer

  Date: 05/19/2023

   I am rejecting this response because:
  
  
  We have communicated with ****, and he told us that he is in the process of terminating our contract.  We expect to be refunded for most of our payment to your company minus the cost of the CAD design plans if it is reasonable.  Otherwise, we intend to proceed with further actions.  So, at this point, we feel that we are still being jerked around by your company.  Enough is enough!

  Business Response

  Date: 05/25/2023

  We are terminating your contract and **** will be reaching out to you with the details ASAP. We regret that we could not make your vision come to fruition. Thank you.

  - The Great Day Improvements Team

  Customer Answer

  Date: 05/25/2023

   Better Business Bureau:
  
  
  We have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to us. We have received and signed a termination of our contract and expect a satisfactory refund from the company.  

  We appreciate your help in this matter and believe it made huge difference in the company's response to us.

  We also appreciate Nick's compassionate understanding of our situation and his speedy response in settling this matter.  

• Initial Complaint

  Date:05/07/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello
  Patio Enclosure covered my Northside of patio with glass. They finished on December 22th 2022. I pay them $22551.51.
  The job look fine, but I found water leak a week later. One of the glass window have a bad leak. The water get in through that window and damage my carpet and some furniture.
  I called, texted, email to them many time ,also send them pictures of the leak. but they never come back to handle the problem.

  Business Response

  Date: 05/10/2023

   We apologize for any delays and miscommunications that may have happened to correct your issue in a more timely manner. The Field Supervisor came to your home yesterday, 5/9/23. He was able to identify the issue with the window and corrected it. The Regional Manager has reached out to you and is awaiting a return call to make sure you are satisfied.

  Thank you for reaching out,

  - The Great Day Improvements Team

• Initial Complaint

  Date:04/21/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To preface, I live in the county and there is no zoning, therefore no permits for building a patio roof on my house. I signed the contract in January 2023. March 7 2023 I was told they were waiting on permits and that the promise date was April 3rd 2023. At first, I didn't question the permit thing. Then when the promise date passed (and it wasn't acknowledged) I decided to ask about it. I was told that the city nearest me decreed my house needing a permit. I contacted the city building department and they said I didn't need a permit, and that they dont decree houses outside city limits as needing a permit. With over a month of them telling me they are waiting on permits, I don't feel comfortable working with this company anymore, so I canceled, gave them my detailed reasons and never heard about it again. Also, they said that I WILL lose the down payment in full for canceling. (Contract says that the contractor can return it if they wanted, I know they won't but that is not the issue here.) Point is, they were either lying to me about the permits (which also add cost) being purposely decieving or in the wrong city, and I'm out $7500 for absolutely nothing.

  Business Response

  Date: 04/24/2023

  We sincerely apologize for any miscommunications
  that have occurred. We were informed by the building department that a permit
  was indeed needed. As an upstanding company we need to follow those
  requirements. Our records also indicate that we are moving forward with your
  project and we hope to make the rest of your experience positive and that you
  will enjoy your patio cover. Thank you for reaching out.
  

  -  The Great Day Improvements Team

  Customer Answer

  Date: 04/24/2023

   I am rejecting this response because:
  
  
  I have already told my customer advocate on 4-7-23 that I am not moving forward with the project. It is not happening. She said that she would contact someone in management to talk to me, but that has not happened.
  

  Business Response

  Date: 04/28/2023

  We have reached out to management. They are preparing the cancellation paperwork and someone will be contacting you ASAP. Thank you.

  - The Great Day Improvements Team

  Customer Answer

  Date: 05/02/2023

   Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:04/12/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Collected all the money never finished everything that was in contract.

  Business Response

  Date: 04/19/2023

  We are sorry for any delays with finishing up any punch list items. We have reached out to you and have an appointment schedule for this week to level the concrete. Thank you for reaching out.

  - The Great Day Improvements Team

• Initial Complaint

  Date:03/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid almost $30,000 for an enclosed sunroom construction from Patio Enclosures. When I went to Home Depot to enquire about getting floor tiles installed, they told me that flooring could not be installed because Patio Enclosures did not check to make sure the existing concrete floor slab was level before building on it, and the floor was not level. Through the winter, I noticed that snow was now coming in through the corners and sides because it was not properly built and sealed. I have tried to contact them multiple times since, and they do not return my emails.

  Business Response

  Date: 04/04/2023

  We are so sorry to hear you were dissatisfied with the service you received. Someone from your local branch will be reaching out to you this week to set up a service call to address the leaks. Thank you for reaching out, we use every review as a way to improve our customer experience. 

  - The Great Day Improvements Team

• Initial Complaint

  Date:03/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First, the reason for my delay in reporting this situation is that I have been emotionally distraught and unable to think about how awful this transaction with this company has been. I have spent sleepless nights. This door is so awful, I do not use it. i have tried again and again with emails and texts to resolve the issue. I finally just got tired and disgusted. The salesman was what I thought to be very nice, but now I realize he was a schmoozer. I feel he took advantage of me because of my age. When he gave me the estimate, I took him next door to show him my neighbor’s door so that he would see exactly what I wanted, which was a full view storm door with a pull down screen. I made it clear which door I wanted. He recorded a different item number on the order. (Tricky) The door was installed in December of 2021. (My windows were installed in January 2022.) I was very excited to have a pretty new front door. It was not until the first nice spring day in March, when I went to open the screen that I realized this was not the door I ordered! This door is so cheap that I could not even find a comparable one at ***** or **** ****** It is flimsy, It does not have 2 hydraulic closers. It has a chain at the top. It does not close properly which has caused it to blow open numerous times. I was told that wind damage cannot be covered. It was the fault of the cheap door that caused wind damage. After numerous, numerous calls to the salesman, he offered the door I wanted for an additional one thousand plus dollars. Since I do not trust this company, I requested to have the door repaired. That never happened. I just got sick of calling the company and trying to track down the salesman. Most troubling, I was told that I could not get an itemized statement reflecting what I paid for each door and window. The door pulled out of the jamb because of the small screws that were used for installation.

  Business Response

  Date: 03/24/2023

  We regret to hear that you feel this way. We want all of our customers to have a positive experience with us. The local branch has reached out to you to work out a time that they can come out and address your issues with the door.

  - The Great Day Improvements Team

  Customer Answer

  Date: 03/31/2023

   I am rejecting this response because: ***** from GReat Day called me on 3/23. He asked me to give him a few days. He said someone would come and look at the door. He said he would see what he could do to get me the door that I wanted. I have heard NOTHING from him.
  
  
  
  

  Business Response

  Date: 04/07/2023

  We sincerely apologize for any delays as everyone was trying to get to the bottom of things. We stand behind our word and will get you the door that you wanted. Someone will be reaching out to you to go over all the details to finalize everything. Thank you for your patience.

  The Great Day Improvements Team

  Customer Answer

  Date: 04/11/2023

   I am rejecting this response because:
  I will accept the response when the correct door is installed. We found the spec sheets of the door that was offered. It is not the door that was installed. I look forward to a satisfactory solution to this isssue.
  
  

• Initial Complaint

  Date:03/20/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made 2 payments a month on the 3rd and the 8th every month since October and I made a payment of $6,645.86 on 09/19/2022 Total Amount Paid as of 3/17/2023 $7,197.60 *********** was supposed to rebuild me a deck and put in a screened in porch for me. They also told me that they would put steps in for me and when I called or emailed them to get them to do the steps, then they wanted to add on extra railing at knee wall of the screened in porch and then add in 7 feet of wall and the steps because I was no longer going to have a ramp put in they wanted to add on another $3,476.05 and the steps were supposed to be included with the first price that ***** quoted ******* son (***** is the guy that came out and set everything up and done the contract). Also ***** never came back out to get my signature instead he signed it and was not supposed to. I committed to the contact on 09/13/2022 and they told me that the project would start between 18 to 20 weeks which means it should have started between January 17, 2023 and January 31, 2023 and as of today 03/17/2023 nothing has been done. I have not even heard from them since 09/21/2022.I believe since the work has not been started and no one has contacted me I should be able to pull out of the contract with no penalty and I should be able to get all of my money back.The business has not tried to resolve this at all. I have spoke with different people trying to get it resolved and they keep giving me the run around or they will tell me that they are going to cancel the contract and give me my money back and never do or they don't answer their phone or do not return my phone calls.Account Number: ******************* My contract is with Great Day Improvements and my loan is through GreenSky and that is who is pulling out all of the money for Great Day Improvements (Patio Enclosures).The signature on the Additional Work Authorization Paper is not my signature.

  Business Response

  Date: 03/21/2023

  We are so sorry to hear you were dissatisfied with the service you received. Many things have impacted our company over the past few years including staff shortages. This is no excuse, but we have seen some delays and miscommunications due to this issue. We are currently working to get all of our locations staffed and trained to maximum capacity so we may best serve all of our customers. Your local branch reached out to you 3/17/23 to get your project moving forward. Thank you for reaching out, we use every review as a way to improve our customer experience. - The ********************** Team

  Customer Answer

  Date: 05/10/2023

  [BBB transcription via email]

  
  
  
  Hi ******, this is ************************* writing you to let you know that I read my messages on the BBB website and Patio Enclosures had written and said that they were going to contact me and get my project started. Well, they did contact me and they asked if I wanted to go ahead with the project or if I wanted to cancel it. I told them that I wanted to cancel it and get all of my money back. The Lady that I spoke with was *** and she told me that they were going to get the contract canceled and get me my money back and I still have not heard anymore from them and I still don't have my money back. My daughter-in-law contacted them the other day for me and they told her that they could cancel the contract but I would not get any of my money back and told her that they had nothing to do with ********* financial but when ***************** came out and set up the contract he told us that they owned ********* also. Please help me get this resolved as soon as possible.

  
  

  Business Response

  Date: 05/24/2023

  **************,

  Your project has been cancelled and you will be getting a refund. Someone from the local branch will be reaching out to you to discuss the details. We apologize for any delays or miscommunications during this process and thank you for reaching out. 

  - The Great Day Improvements Team

  Customer Answer

  Date: 06/04/2023

  [BBB transcription via email]

   

  
  
  Hi ****************, I want to let you know that no one from Great Day Improvements has contacted me about my refund yet and their finance company is still taking money out of my account. I need your help getting my refund back from both companies.

  
  

  Business Response

  Date: 06/08/2023

  The cancelation of your contract was final 5/24/23. Your Greensky account has been refunded and a check for the remaining balance that was charged on your credit card is being mailed out tomorrow 6/9/23 according to our accounting department. 

  Thank you,

  - The Great Day Improvements Team

• Initial Complaint

  Date:03/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our sunroom project began in March of 2022, after a hurricane destroyed our existing sunroom.
  We have been waiting since February 7th, 2023 for a letter from **** ****** (their engineer) reaffirming that the footings for our sunroom are the original ones and are up to code. The township inspector failed our project because it wasn't clearly noted on the plan that all the footings were existing and up to code.
  
  Disappointed that at this very last step, their company has dropped the ball! We were pleased at how the completed sunroom looks, but now we are seriously disappointed. An employee came to check on the footings weeks ago, and everything was perfect. It shouldn't take weeks to write a short letter.
  
  My contact at the company, ***** ***** has been telling me **** ****** is still working on the letter concerning the footings since February 2, 2023.

  Business Response

  Date: 03/10/2023

  Thank you for reaching out. Your local branch should receive the required documentation from **** ****** today 3/10/23. This will get your final building permit approved.

  - The Great Day Improvements Team

  Customer Answer

  Date: 03/13/2023

   Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.