Business Profile

Patio Enclosures

Great Day Improvements, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Great Day Improvements, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

221 total complaints in the last 3 years.
88 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/20/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
March of this year I had Patio Enclosures enclosed my breeze way and there were manufacture defects and installation defects and incomplete parts installations. I have given Patio enclosure multiple try's to repair and installing final door handles and repairing installation defects with a window stem wall and door frame which is still damaged and the stem wall and window frame is still out of square. they had been out here multiple times to install locking door handles and sealing up water leaks in the room. The water leaks seam to have stopped but we have not had much rain since they came out last. they did not repair the out of square wall/window frame.
I have Emailed my sales rep ******* ******** the sales process supervisor multiple times and I still have no resolution to the issues. After the last repair guy came out and could not install simple door handles and told me that the door would have to come out to replace the door base track and the both windows on the support wall would have to come out to try to square the wall plate I communicated to ******* That at this point I did not believe they could repair the issues without causing other issues since it took them $ times to come out and keep the room from leaking. I requested the door handle be put on and a refund of $2000.00 I would live with the windows being out of square but if the door track failed and damaged the door rollers they would still be under their lifetime warranty. I have been very patient with them and have given them multiple times to come and repair the room. They have wasted my time over and over.
Business Response
Date: 10/06/2022
Mr. *****,

Thank you for reaching out. We do have an active
service ticket for you. We were scheduled to be there Monday 10/03; you requested to cancel that appointment. We have set
another appointment for 10/17/22. We will do all that is necessary until we
have executed the installation in compliance with our internal standards of
quality. Thank you for your patience.

Great Day Improvements
Initial Complaint
Date:09/19/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
************************************* installed a screened enclosure with a solid roof over my existing deck in January, 2022. There has been a consistent water leak inside the enclosure every time it rains since it was first installed. I have called them dozens of times regarding this leak, and they have sent out repair crews approximately 6 times since then, yet they have still failed to correct the leak. In addition, they have made at least 8 appointments with me to have workers repair the leak and not shown up or called. Each time I call them to let them know their crews have not repaired the leak, it takes them several weeks to schedule another supposed repair visit. The installation has a one-year warranty, and I believe they are purposefully delaying the work in an attempt to run out the warranty period. Yet the leak has existed since the initial installation and it was never repaired, so they installed a faulty product. Because of the fact that it is a water leak, I can only test whether each attempted repair has actually worked when it rains. I fear that this year&#**;s rainy season will end before they actually repair the leak, and that they will not honor the warranty. On one of their visits, the repair crew members told me that the leak was in my roof and not a problem with their work. I have had both a roof repair company and a gutter company come out and evaluate the situation, at my cost, and have been told by both that the problem is clearly not in my roof, but that they did not H333135**303835333834H or install the "super gutter" with enough capacity or slope to handle the amount of water coming off of my roof, and that they need to use waterproof insulation between the super gutter and the flashing, which is where it is leaking. I have had to keep a 5 gallon bucket under the leak for all this time in order to prevent the water from damaging the new flooring I installed over the deck.
Business Response
Date: 10/06/2022
Dear Customer,

The team at this location is currently dealing with the aftermath of the recent hurricane. Someone has reached out via both available contact numbers and left voicemails informing you that we would like to meet on site on Thursday 10/13, along with a 3rd party roofer and our service team in order to investigate further. Thank you for your patience.

Great Day Improvements
Initial Complaint
Date:09/19/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted great day patio enclosures on 9/13/22-9/16/22 and spoke to ****** and my saleman ******** ****** regarding my warranty repair on my patio. I have hail damage and water coming in on my patio when it rains. I cannot anyone to call me regarding service on patio

i was very important to them ,when contracting them for install ,now i'm not as important.
Business Response
Date: 09/28/2022
Mrs. ******,

According to our records, someone was on site to address your concerns last week. We apologize for the delays you have experienced. Labor shortages and staffing changes have impacted situations like these. We are working diligently to get all of our locations staffed and trained to their full potential to prevent miscommunications going forward. We thank you for your patience.

Great Day Improvements
Business Response
Date: 10/06/2022
Mrs. ******,

Someone from our team will reach out to explain this further but our windows and our screens are two different entities. The faulty windows have been agreed to be replaced under warranty. The screens were not faulty and the damage to them was as stated by you, due to hail. Hope this provides some clarity and someone will be reaching out to speak with you to answer any questions.

Thank you
Great Day Improvements
Customer Answer
Date: 10/06/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Initial Complaint
Date:09/16/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Signed a contract to have my porch turned into an ALL SEASON Room. They had the paperwork approved from my HOA in early May, and said the materials were delivered in June. They scheduled installation at the end of June, then early July. They kept telling me that they were waiting on the electrician, and finally in late AUGUST, he came out to check out the job. They the company said that they were waiting on Pelham to issue the electrical permit. However, when I called Pelham, they told me that the contractor did not have a valid license.

The company then gave me an excuse that they needed to provide the CAD data to Pelham for the electrical license. That has been over 3 weeks, and still no CAD data. I had the district manager come to my house on Tuesday, and he said that he would call me back that day with information. this is Friday, and I have not received a call. I have called him several times a day, as well as calling the atlanta office, and the local sales person.

The local sales person, Nelson Watters, texted me this morning at 10:09 am, stating that John Stocksbury would call me within an hour. That time has passed.

I have looked up the corporate number and left a message for ******* *********. I am not sure what his title is but the receptionist gave me him.
Business Response
Date: 09/28/2022
Ms. ******,

According to our records, your CADs have now been completed and our management has been in contact with you to discuss next steps. At this time we just need to complete the HVAC for your room to be complete. We thank you for your patience and we look forward to completing your project.

Great Day Improvements
Initial Complaint
Date:08/31/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Met with sales agent to discuss having a roof and enclosure built on deck. Company requests 1/3 of the project cost as down payment, 1/3 at project start and the final 1/3 on completion. The initial meeting took place in August of 2021. It is now August 2022 and work has not begun. Circumstances have changed and I no longer wish to have the work done. The only things that have taken place in the past year are an individual coming out to measure the area and those measurements being sent to CAD.
I have never received a contract of any kind (if one even exists) - I would like my down payment refunded as there is no contract and no work has started to date. 1 year later.
Business Response
Date: 08/31/2022
Mrs. ********,
Please see attached Contract and ATC Signed by you for the
work to be performed. Our office is ready to move forward at any point to get
this project completed. Please note that as per the signed agreement the
cancelation period is 72 hours. Jan/Feb is 4-5 months after that period has
expired. Please review the contract and terms of sale. We can set up a call
with the management team to further address your concerns. Additionally we have sent this information via email. You may respond to that email and let us know what times work best for you and we will all get
together to resolve this.

Great Day improvements
Customer Answer
Date: 09/02/2022
I am rejecting this response because:

I did not receive the attached contract until this past Wednesday 8/31/21. As such. The deposit I made was in good faith only as the contract is not binding if I never received a copy of it.
Business Response
Date: 09/14/2022
Mrs. ********,

We have been attempting to contact you since the beginning of the month to provide clarity on this issue and we have received no response. Our calls are going unanswered. Please note that the copy of contract that we have provided to the BBB as well as to yourself is time stamped and signed. The date that this contract is signed is the date you received your copy. After signing and approval of the customer, our system auto-generates a email and sends a copy of the signed contract to the provided email. We do apologize that there have been some delays in your project but the cancelation policy is clear and binding once you have signed the contract, which you did. We are determined to complete the project to its full potential if you will allow us to. Thank you.

Great Day Improvements
Initial Complaint
Date:08/28/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Contract signed 2/11. Down payment 2/14 of $9,463.82 start process.2nd payment 4/11 of $9,463.82 materials ordered.5/7 -Customer Advocate calls, schedules for installation for 5/13 (Fri). 5/12 -3rd payment of $9,463.82 & workers dropped off materials.5/13 -workers arrives/leaves after 3 hours (puts materials on the side of our backyard) No call/no show. After multiple calls/emails, received a response by email from Ops Mgr. ****** office that Operations Admin is no longer with company. Mistakes were made on wall B but workers will come Monday to finish walls A, C.5/16 -2 gentlemen arrive 8am the leaves 10am. No work done/no communication. Multiple calls/emails with no success; 5pm (PST) talked to Regional Mgr. he will send Installation Mgr. & Sub-Contractor.5/17 Installation Mgr. & Sub- Contractor arrives, they advised need to re-order almost all parts because mis-measured. 5/18 Installation Mgr. confirm items re-ordered will arrive 6/9 & can get us in to install week of 6/17.5/19 Sub-contract was supposed to pick up all materials in our backyard; came 5/20 and only took couple items and left.6/9 I called on replacement materials. Unsuccessful on obtaining status.6/10 talked to Customer Advocate, she thought only repair needed, I advise 90% of work was not done. She advised my spouse she will talk to Installation Mgr. and will get back to us. Never agreed to schedule for 7/8. 7/7 Customer Advocate calls to cancel 7/8? Need to move to 7/28. 7/25 talked to (new person); she then was supposed to call me back. she never did. 8/18 *************** opinion was needed for Bank dispute, that associate is to join Great Day. this person confirmed permit is needed, work was started without permit. Asked us to give him couple days to make it right. He advised on 8/26 am that the person I talked to on 7/25 from Great day (aka Patio enclosure) will call by 8/26pm but NOTHING. Just pick up mis-measured materials & give us our Money back PLEASE!!! This is so unfair.
Business Response
Date: 09/07/2022
*******************,
Thank you for reaching out. We would like to take the time to apologize and address the issues that have arose during your project. The initial order of parts for your room had some errors. Once this was discovered upon arrival to our warehouse, we attempted to address and resolve this errors. At that point, you expressed that you would like our team members to leave the property. When we attempted to reinstall the correct product, you stated we were not allowed back onto your property without a police ****** and that you wanted us to remove any of the materials that were still there. One of our team members was able to meet with you and you agreed to let us proceed. Shortly thereafter, you became upset again and unwilling to talk to anyone in our office. Our regional manager was able to finally speak with you on July 25th, and your demand at that time was that we have an approved permit in place, a licensed electrician, and return all of your money until the job was complete.

You have been advised that we cannot return your money as the product is in our warehouse ready for us to install if you will allow us to do so. According to our records, you have agreed to allow us to move forward. We just received approval on your permit and will be picking that up this week. We are now able to get you on the schedule as soon as possible for your installation date. We appreciate your patience and we look forward to completing your room. Thank you.

Great Day Improvements
Initial Complaint
Date:08/19/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Contracted with Great Day to construct a sunroom. Work was completed in December 2019. In 2020 we noticed that the floor was giving in certain areas when walked on. We notified Great Day, but they have not investigated what could be causing this. We just now discovered that the structure did not pass final inspection by the Town of ************ Building Department.
Business Response
Date: 08/27/2022
Mrs. ******,

Thank you for reaching out. Our team is reaching out to the building department to discuss the inspection. Someone from our team will reach out to you to discuss the outcome of that as well as the leak you mentioned. Thank you for your patience.

Great Day Improvements
Customer Answer
Date: 08/31/2022
I am rejecting this response because:

I never said that there was a leak. That was something ******** ******* decided. How she determined this, I am yet to know. No one from Great Day was on site to check out this claim.
However, I do hope the Town of ************ Building Department and Great Day can inspect the failed work and bring it up to code.
This job should never have been considered completed under the circumstances.
Initial Complaint
Date:08/17/2022
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 5/27/22 we signed a contract with Patio Enclosures to add a 3 season room to our home. It was decided that we would hire someone to do the cement and roof work. They were to remove an existing door and replace with a picture window also install a patio door on an existing wall. Also replace a bay window. All work was done. Upon completion the patio door had gaps and leaked. There was no molding put around the patio door or window. The bay window had water flowing into the house during a rain storm, Their man came out and put putty under the bay window to stop the water from flowing in, I found out later there is a crack in the frame, Im afraid of problems later. They said we would have the moldings by this last weekend, no one came or called. My numerous calls go unanswered. We are seeking a replacement bay window and moldings. So far a payment was made to them of $17,700.00, this includes a down payment of $6,300.00 for work yet to be completed when we have the roof and cement work completed.
Customer Answer
Date: 08/24/2022
[BBB Transcription via Email]
From: *********************** <********************>
Date: Mon, Aug 22, 2022 at 10:52 PM
Subject: Re: You have a New Message from BBB Serving ***** ****, Complaint #********
To: Better Business Bureau <************************************>

UpdateWe have been in contact with a representative several times. He keeps telling me that he is trying too contact someone to come and address our concerns. So far no one has come. We will continue to be in contact with him, as I am calling every business day in hopes that they send someone out to resolve this. I will update you on any further developments. Thank you
Business Response
Date: 08/24/2022
**. and *****************,

Thank you for reaching out and letting us know the issues you have been experiencing with our subcontractor. Someone has reached out to you let you know we are working on setting up another date to come out and make the corrections needed. We will stay on top of this and ensure that all communication between yourself and the contractor goes smoothly from here on. Thank you for your patience.

Great Day Improvements
Customer Answer
Date: 08/24/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The contractor **** was here today, as promised and fixed all the problems. At this point we have no more complaints. Thank you
Initial Complaint
Date:08/15/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Per contract - this company’s first appearance was on the last day of the two week window, promised. This included a new deck and sunroom, that per contract, should have been completed by last Friday. The deck is not complete, I’ve not seen anyone since last Wednesday, I have texted and emailed 3 different people, one of whom is a district manager?
I have also left voicemails with all 3 and I haven’t gotten anything but crickets. Their financing has them paid more than 75%, yet I have negative percentage satisfaction or functional deck for that matter. I was told I needed to remove existing deck myself, which I did, 95% of. Their first day was planned to remove it!
They have trashed my flower beds and yard, taken over half my driveway and I had to demand they get materials off my yard, that was killing the grass. An unsecured electrical cord has been just dangling for weeks.
This is just off the top of my head…
Business Response
Date: 08/24/2022
Mrs. ******,
Thank you for reaching out. Our team has made a conscious effort to begin providing you daily updates from our Operations Assistant on your project. According to our records, the
initial deck framing and modifications are completed. The debris from our
work has been picked up and cleaned. The job site is currently awaiting
electrical. The electrical is planned for this week. Once the
electrical is completed, we will move forward with insulating the deck and completing the room installation. We
hope to be completed with this within the next two weeks. This will be
weather and permit/inspection dependent. It is also noted that you have requested we
communicate via text/email only which we have been doing for the past two
weeks. Thank you for your patience.

Great Day Improvements
Customer Answer
Date: 08/24/2022
I am rejecting this response because:
I have no reason to believe this. I have all of my attempts at getting information, documented. I have gotten no information that I have not had to demand. I have been lied to and dangled for two weeks, now, over this inability to find an electrician! The little work that has been done is shoddy and will need to be remedied. I still have not received any contact information for the CEO of this company.
They keep telling me anything to shut me up. They tell me I am priority! And then they blow me off! But they sure have my money!

Business Response
Date: 08/31/2022
Mrs. ******,

A member of our team will be reaching out today to provide you an update. We are working with the electrician as we speak to get you on their schedule as well. Thank you for your patience.

Great Day Improvements
Customer Answer
Date: 09/01/2022
I am rejecting this response because:

Nothing has changed except they are now lying to you, too. This is the same thing they have told me for more than 3 weeks now. I haven’t had any work done since August 10th and my driveway is filled with deck material and my backyard is trashed. I haven’t had a deck since June! I nearly break my neck climbing over their mess. I NEED SATISFACTION YESTERDAY!
Business Response
Date: 09/07/2022
Mrs. ******,

As mentioned to you by one of our team members who reached out, we have received the vendor paperwork from electrician. You are first on the list for
the electrical work to be completed. Once that is completed, we will resume with the
remaining build. We are determined to get your room completed as soon as possible. We apologize for the delays but we have been waiting for this paperwork from the electrician. Our team has been attempting to contact you to relay this information. We appreciate your patience. Thank you.

Great Day Improvements
Customer Answer
Date: 09/08/2022
I am rejecting this response because:

Based on the history, I have no reason to believe this. I will believe it when it happens. This is no different from anything they have told me so far. I only see this as just another way of juggling me, yet again. I can’t believe that a company this size cannot employ an electrician. I haven’t ever bought this excuse, even a month ago! I believe their poor management keeps getting them into a position where they have to run around like chickens with their heads cut off, putting out other customers’ “fires”!
I will NOT let up until I get SATISFIED!
Initial Complaint
Date:08/09/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
this is the information I email to **************** in administration.Good morning,we talked on 6/23/22 regarding my incomplete enclosure that was built being built on 6/16,6/17 and 6/20/22.The screen panel and 18 inch glass was made to small.The panel missing leaving an opening.The 3 inch super foam wings missing siding for wall b and d.The ceiling look to low.The gutter was not re-routed per my request to the main gutter.You sent out your field supervisor ***** who did measurements which included floor to ceiling.***** stated the contract he saw did not have what my contract has.6/24/22 I had the building inspector leave on your voice mail the ceiling was to low and failed for the ceiling fan.7/14/22 called you regarding the low ceiling and informed you my contract has 116 inches at the hang point for height.You stated you did not see this.I requested you to check for the contract signed 6/21/21.you located it and realized the contractor was given the cancelled contract from 6/17/21.I informed you I want my enclosure built as I requested with the ceiling fan in the middle of the ceiling.7/15/22 you asked if I was open to options for the ceiling fan.I informed you I would not be open for options.7/20/22 you text asking if I would be open to having one or two wall fans and I would not.I understand you do not want to redo the ceiling.Walls c and d was all ready there and height is very tall.I believe the walls your company build should been taller than 7.5 allowing the 3 inch super foam ceiling to match the height needed for the 116 inches for the ceiling fan.Also the permit was issue 5/3/22 and will expire 11/3/22 according to the contract approximate installation time is 14 to 16 weeks.Please attached this text to my file.thank you.As of 8/9/22 I have made three payments a total of $25,470 and will pay the balance of ******** when job is completed.Contract job # is *****.As of 8/9/2022 I have not been contact by upper management or ******.
Customer Answer
Date: 08/11/2022
From: *********************** <********************>
Date: Wed, Aug 10, 2022 at 11:47 AM
Subject: Re: You have a New Message from BBB Serving ***** ****, Complaint #********
To: Better Business Bureau <************************************>

Thank you for your response.

Business Response
Date: 08/18/2022
***************,

Thank you for reaching out. According to our records, a member of our team was able to reach out to you and explain we are going to raise the roof and that we have reordered materials to do so. Someone will be in touch toward the end of the month to update you on the process and plan moving forward. Thank you for your patience.

Great Day Improvements
Customer Answer
Date: 08/18/2022
[BBB Transcription via Email]
I am rejecting this response because:
From: *********************** <********************>
Date: Thu, Aug 18, 2022 at 1:41 PM
Subject: Re: You have a New Message from BBB Serving ***** ****, Complaint #********
To: Better Business Bureau <************************************>
Cc: *****************************/bbb <***********************************************************>

Thank you for your response. ************************ stated on 8/10/22 the material to replace the roof will me in the next two weeks which is 8/30/22.At this time I am just waiting to see if they keep their word.I was informed on 6/23/22 material will be ordered by 7/15/22 to be installed and that did not happen. At this time the business's response is not satisfactory. Thank you

Business Response
Date: 08/24/2022
***************,

As one of our team members explained during their call with you, we want to clarify that you anticipating our crew returning on 8/30 was a misunderstanding. Your material is set to arrive on 8/31. We have scheduled with you a start date of 9/6. Someone with our team will follow up with you the end of the week of 8/29 to reconfirm. We are within a 9 day time frame to provide these updates to yourself and the BBB, so we are unable to wait until that day to provide a reply. Thank you.

Great Day Improvements
Customer Answer
Date: 08/25/2022
[BBB Transcription via email]
From: *********************** <********************>
Date: Wed, Aug 24, 2022 at 4:56 PM
Subject: Re: You have a New Message from BBB Serving ***** ****, Complaint #********
To: Better Business Bureau <************************************>

*********************************,
Greatday improvement gave me a date on 6/23/22 the material will be order by 7/15/22 and the work will be done.Now a new date was provided for the material to be delivered and a new date 9/6/22 to start the work.I will not give this business a satisfactory response until all the work has been completed.I do not want you to close this case until all the work has been completed. Thank you.
Customer Answer
Date: 08/25/2022
[BBB Transcription via Email]
I am rejecting this response because:

From: *********************** <********************>
Date: Wed, Aug 24, 2022 at 4:56 PM
Subject: Re: You have a New Message from BBB Serving ***** ****, Complaint #********
To: Better Business Bureau <************************************>

*********************************,
Greatday improvement gave me a date on 6/23/22 the material will be order by 7/15/22 and the work will be done.Now a new date was provided for the material to be delivered and a new date 9/6/22 to start the work.I will not give this business a satisfactory response until all the work has been completed.I do not want you to close this case until all the work has been completed. Thank you.
Customer Answer
Date: 10/03/2022
From: *********************** <********************>
Date: Fri, Sep 30, 2022 at 12:59 PM
Subject: Re: You have a New Message from BBB Serving ***** ****, Complaint #********
To: Better Business Bureau <************************************>

Thank you for your service.The building inspector approved the incomplete work and the ceiling that was rebuild.The account has been paid in full.

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Great Day Improvements, LLC is NOT a BBB Accredited Business.