Complaints

This profile includes complaints for Great Day Improvements, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Great Day Improvements, LLC

  2500 E Enterprise Pkwy Twinsburg, OH 44087-2338

• 

  Patio Enclosures

  198 Green Pond Rd Unit C Rockaway, NJ 07866-1219

• 

  Great Day Improvements, LLC

  530 Hayden Station Rd Ste E Windsor, CT 06095-1337

• 

  Great Day Improvements, LLC

  8436 Kao Cir Manassas, VA 20110-1728

• 

  Great Day Improvements LLC

  2620 N. America Drive West Seneca, NY 14224

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The contract was created in May 2024. It has been almost 6 months and the sunroom is still incomplete. This renovation is costing over $25,000 which I having been paying the last 3 months. The biggest disappointment and complaint is length of the job and the lack of communication. From the start, I have been calling and speaking to from them and they have yet to respond. I have also contacted their corporate office. They told me someone would contact me within 48 hours. I never heard back from anyone. I guess this issue starts from the top. My family’s stress, time, and effort should account for something here. I hold this company accountable for its lack of professionalism, and I deserve some compensation. They have no problems charging and asking for payments in a timely manner. The job should have been completed in a timely manner. I want to hear from someone in charge who can get this without any further delay. Thank you.

  Business Response

  Date: 11/01/2024

  We understand
  how important clear communication is, especially when awaiting the final
  touches on your project. We’re tracking down the details for your blind installation to ensure it gets scheduled promptly, and ****** will be your main
  point of contact until everything is completed. Our records indicate that he has connected with you to discuss a game plan. We appreciate your satisfaction
  with the installation itself and are committed to making sure this final steps goes smoothly. Thank you for your patience— we’ll keep you updated as we move
  forward.

  - The Great Day Improvements Team

  Customer Answer

  Date: 11/03/2024

   I am rejecting this response because: I heard (Once) from ****** who said that he would look into it and get back to me.  He never did.  He could have at least called and give me an update.  
  
  
  
  

  Business Response

  Date: 11/08/2024

  Your blinds have been ordered and and set to arrive in Raleigh next week. After the blinds arrive we will contact you to schedule a date to install. ****** will be reaching out to you to discuss. Thank you.

  - The Great Day Improvements Team

   

  Customer Answer

  Date: 11/11/2024

   I am rejecting this response because:
  
  
  I am glad that something is finally happening. However I have been waiting since May. I should receive some compensation for the inconvenience.

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We originally purchased windows from Stanek with a lifetime warranty in 2000; that particular location went out of business and this current location took over the contract, but will not honor the warranty. We have 2 windows in need of repair. After numerous phone calls, they finally sent out a service person who said they would have to see if they could find the parts needed as the windows are no longer made. Around Aug 26, 2024 received a message that they found the parts. We have been trying to reach them ever since - no response to our phone call messages, texts, or emails. We have left 2 messages with the corporate office in *********, but to no avail. We would like the windows repaired and the warranty honored now and for future repairs. Company also goes by Great Day Improvements.

  Business Response

  Date: 11/05/2024

  We want to express our sincere apologies
  for the less than satisfactory experience you had with our services. We are
  committed to providing a positive experience for all our customers, and it is
  discouraging to hear that we did not meet your expectations on this occasion. Our records indicate that the service call for your windows was completed
  today. Thank you.

  - The Great Day Improvements Team

  Customer Answer

  Date: 11/06/2024

  Better Business Bureau:
  
  
  We have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to us.   Once the company received the complaint, they called us right away.  It is disappointing that it took having to file this complaint to get action. We sincerely hope we won't have to go through this every time there is a future issue.  We do appreciate that the windows have now been repaired.

  Thank you,

  ***** *** ******* ***********

• Initial Complaint

  Date:10/25/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a follow up correspondence to my 10/15/2024 complaint for Patio Enclosures/Great Day Improvements (GDI), Las Vegas for work to be done at ***** ********* ***. We have uploaded an agreement that was signed on 10/23/2024 and a follow up letter from GDI on 10/24/2024. This matter is still to be fully settled, but GDI did require that we do not post any negative reviews about their company and we would like to honor that. This is the progress that was made so far in the resolution of our matter. Thanks for your help.

  Business Response

  Date: 10/29/2024

   As we discussed, your agreement has been fully canceled, and we finalized the settlement with the agreed-upon $2,000 retention to cover costs related to your project. If there’s anything further you’d like to discuss, please don’t hesitate to let us know. We're here to ensure all your concerns are addressed. Thank you.

  - The Great Day Improvements Team

• Initial Complaint

  Date:10/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/6/24, we met with **** ******** to discuss building a patio enclosure. He said they could build on our existing deck and wrote up a contract. We said only Deal Breaker would be if they could not finish project before Nov. He said no problem, install would be August or beginning of Sept.
  . Employee, **** came out to measure, then we heard nothing. We called our contact, *******.
  She said he did measure. When CADS were ordered, she would call us. We heard nothing again. Was told she had retired and **** had left the company.
  . 8/5/24, **** ****** came to remeasure. Called later and asked about deck supporting post and if they were cemented in. We said 4X4, no cement. We were asked to remove part of decking and send pictures, which we did. We did not question removing decking and railings, because per contract, we would receive $300 back for doing so.
  .9/2/24, **** ******** asked about proceeding without their permit. We said, no, not without their required permit. He said for an additional $8700, they would install proper supports in cement. We said too costly.
  . 9/23/24, **** said they could beef up the deck for $3000, and we could get our own permit. Why? Because their engineers would not issue a permit. This was another RED FLAG for us.
  . Through no fault of our own, we realize that this project cannot be completed before Nov, 1st.
  . Bottom line, after 5 months, we have a mess on our hands. A partial deck and railings. We removed our shrubs. purchased a fan with light, and outdoor light. We are unhappy and disappointed, to say the least. We know that we did not violate the contract and hope that you will do the RIGHT THING. We are requesting a refund of our deposit in the form of a personal check.

  Business Response

  Date: 10/22/2024

  Thank you for
  your patience as we’ve worked through this project. The delays were due in part
  to necessary evaluations after discovering that the existing deck was not built
  to code. Since the deck serves as the foundation for your sunroom, it must
  comply with current building codes for us to obtain the required permits and
  complete the project. We offered several solutions to address this, including
  deck modifications, a full replacement, or changing the project to a
  non-permitted status, but all options were declined. As per the contract, any
  pre-existing conditions that affect construction, such as structural or code
  deficiencies, are the homeowner’s responsibility to address. Unfortunately,
  since the deck remains out of compliance and we’ve been unable to come to an
  agreement, this has resulted in a delay that we are not liable for under the
  terms of our contract. We will be proceeding with your request to cancel the
  project, but the deposit will be retained in accordance with the contract.
  Should you wish to revisit any of the proposed solutions to bring the deck into
  compliance, we remain open to working with you to move the project forward.
  Thank you.
  

  - The Great Day Improvements Team

  Customer Answer

  Date: 10/23/2024

  Reject Business Response
  Our deck was built in 2006, permit #****.  The structure was per code, in compliance, and NOT code deficient.
  We were told that we could have an Aug or Sept install.
  It was Aug 5th that someone came out to remeasure and questioned the structure under the deck.  We feel this should have been discussed before signing the contract. We had no idea it could be a problem.  On 9/2/24, we were asked to proceed without a permit. This did not sound ethical to us. We declined. Later for an additional $8700, they would add the proper supports.  We were unable to do this.  Then for $3000, they could beef-up the deck, but we had to get our own permit. Once again, in good conscience, if the permit could not be obtained through Great Day Improvements Engineering, we were not comfortable with this solution.  We feel we were very patient in all the delays, not hearing anything for weeks at a time and not getting return calls.
  We do not feel there was any fault of our own that we had to agree to cancel our project. We complied with our end of the contract.
  .   We purchased the light/fan fixture and the outside light.
  .   We removed our bushes.
  .   We removed the railings and decking material, of which we were supposed to receive $300 back for doing this work ourselves.
  Per the contract 11.3, (Attached) re: Cancellation and/or Termination
  They can return ALL or PART of our deposit.
  Had they incurred expenses for a permit, variance fees, engineering fees, labor, materials or commissions: that would be our expense.  NONE of this was done.  No CADS were ordered, therefore no permit, no materials. No work was done at our home.
  In fact, when we last talked to them, we offered to give them $3000 for any expenses they might have had, BUT would like the remainder of our deposit back, which would be $17,474.  They did not even get back to us,
  We are only asking them to be reasonable.
  
  

  Business Response

  Date: 10/29/2024

  To clarify, the
  deck must meet current building codes due to the sunroom addition, which
  includes updates such as securing posts to concrete, doubling band boards, and
  adjusting spans for joists and beams as required by the latest code standards.
  Our previous response remains applicable, as the modifications are necessary to
  secure a building permit. We’ve offered several options to address this, but
  without approval to make these required updates, we’re unable to proceed in
  compliance with our contract. Our goal is to meet all safety and legal
  requirements for your project. To move forward, you’re welcome to hire a
  separate contractor to modify the deck to meet these requirements or we can do the work.
  Alternatively, if you choose to cancel the project, we will retain the deposit
  as outlined in our contract. Thank you.

  - The Great Day Improvements Team

  Customer Answer

  Date: 10/31/2024

   I am rejecting this response because:  We are not happy with Great Day Improvements position in this matter.

  It is clear that we cannot come to a mutual decision.  We will seek professional consul.
  
  
  

  
  

• Initial Complaint

  Date:10/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I NEED your help. I am 88 Year old. In June 2024 I saw an ad in The Clipper. I still have the paper with the ad. It advertised a door, an exterior front door. The company was listed as Stanek. I called Stanek and asked for information. They came to measure the door, I thought Stanek came and measured. Now I realize Great Day Improvement came and They NEVER stated they had bought out Stanek. I don't remember giving them a check or signing any contract. I was not given a contract. In about September, I looked at my bank statement and saw a withdrawal for ******+. My bank told me the withdrawal was from Great Day Improvement. I called Great Day Improvement and was told they had bought Stanek. I told them I had waited too long and no longer wanted the door. He ignored me. The stress led to my hospitalization. I got home, 10/10/24. Someone came to my house yesterday in a U-haul! A man and a woman with no uniforms or logos identifying they were from ***. They re-measured my door and went back to the truck and told me the door they had was too short and they left! I have NO DOOR. I want my money back. I have documentation of my bank statements and 2 undated emails from ***. I have NO contract. I use my phone, I have No cell. I check email occasionally. I told them I preferred phone calls. PLEASE HELP ME!!! My daughter is helping me with this.

  Business Response

  Date: 10/22/2024

  Thank you for your understanding regarding the delays. Weve addressed the missing materials and scheduled our lead installer to returned with the door. After reviewing, we believe the sizing issue might have been a misjudgment. The glass pack was misplaced in our warehouse but has now been located. Our records indicate that the door has been installed and your job has been completed. Thank you.

  - The Great Day Improvements Team

• Initial Complaint

  Date:10/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a contract with Great Day Improvements on 12-05-2023 to enclose our screened in porch with work to begin in about 12 to 14 weeks. Work began about 3-13-2024. The walls were installed by 3-23-2024, however, the finish appearance still was very much lacking. Also, the door installed opened in the incorrect direction. The door was replaced but is not aligned properly. We have had numerous service calls by a technician to correct the problems. When they come out, only a small portion of the problems are addressed each time. In addition, on multiple occasions, a scheduled appointment was not kept and no notification of cancelation was given to us. We have also been ignored on multiple attempts to contact them through emails and phone calls and voice mail messages. We are being put off and put off with promises of future completion but there is no follow through. Thank you for any help to resolve the issues.

  Business Response

  Date: 10/17/2024

  Thank you for your patience and for bringing your concerns to our attention.We have a detailed list of items that we plan to address. We understand that communication has been a point of frustration, especially with the staff changes during your project, and We apologize for that. To improve the process moving forward, ******* will be communicating with you directly to make sure everything runs smoothly. We appreciate your understanding and look forward to resolving everything for you this week.

  - The Great Day Improvements Team

  Customer Answer

  Date: 10/25/2024

   I am rejecting this response because:
  We should be compensated for loss of use for the six and a half months it was not finished and for the outstanding change order that has not been addressed. 
  
  

• Initial Complaint

  Date:10/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a custom design patio enclosure in June of 2024. The product was installed on July 13, 2024. There were several fabrication defects that needed to be fixed to meet the standard of quality that was sold by the salesman **** ******. The company quality control manager came to our home on July 15, 2024 and agreed with all of the issues concerning the quality of the workmanship in fabricating the enclosure. The company requested that they have the opportunity to make these corrections and have it acceptable to my wife and I. On September 25, 2024, the installers attempted to fix the enclosure but discovered that the new materials that were fabricated was just as bad or worse than the materials that were installed in July. The installers informed me that to attempt to install the new materials would make the enclosure even less quality than what was originally installed. The company's regional manager ***** ***** called me to say that it's the best they can do and that I need to accept the enclosure the way it's been installed. I totally disagree with ***** and feel that I have been ripped off by Patio Enclosures.

  Business Response

  Date: 10/08/2024

  We understand your concerns about the fit and finish, and we made multiple
  efforts to address them, including reordering the screen sash units and
  conducting inspections by our quality control team and managers. All
  inspections confirmed that the product meets our manufacturing standards, and
  we’ve done our best to remedy the situation. We have already offered you $300
  in compensation, which you accepted. We regret that our efforts did not achieve
  the outcome you were hoping for. Thank you.

  - The Great Day Improvements Team

  Customer Answer

  Date: 10/08/2024

   I am rejecting this response because: I was presented a product in the sales pitch and the quality of the fabrication of the panels was inferior to the price. This enclosure should have had a price of approximately $6,000 in lieu of $12,000.
  
  
  
  

  Customer Answer

  Date: 10/09/2024

  I did accept the $300 compensation under duress from the company. I also stated that this was an unfair compensation amount.

• Initial Complaint

  Date:10/02/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Avoid this place at all costs. February we met with ***** our design consultant who helped us design a sunroom that met our needs and was within our budget. Ok so we did. Was told 2-3 week timeframe start to finish once the town approved the plan. Come June the build started but the builders ( who conveniently used my back yard as a toilet) didnt finish Didnt close up the room and had no timeline for an electrician. Spent the next 3 months going back and forth with ****** ******* the contact with great day who absolutely failed to secure an electrician. Builders had to come back out twice who were supposed to be back WITH a supervisor who didnt show up for roof leaks, bad door and window alignment and resealing a poorly taped up roof. I had to plead several times to get these guys back out to s**** in the room properly and at the very least get the room closed up. When some parts finally did arrive late August for a screwed up door I had to complain to get these guys guys back out. Still no electrician but I was told they were trying everyone. Ummm no you havent. Monarch electrical a local electrician who installed my sub panel could have had the work done asap. Again no follow up. No email. No call back from savina. So Im stuck with a) a room I cannot use b) no electrician after several months c) no inspection yet so I can landscape around the room and maybe my family can use it. No follow up. Ghost town with these clowns. Whats worse is they are lying about getting a local electrician (seriously? Been going on 5 months to secure this). Absolutely horrid customer service and Im done with excuses We are absolutely upset

  Business Response

  Date: 10/09/2024

  We're very sorry to hear about your experience and the frustration
  you’ve faced. This is not the level of service we strive to provide, and we
  sincerely apologize for the delays, communication issues, and the inconvenience
  this has caused you. Your feedback is extremely valuable, and we take your
  concerns seriously. We’re working to address these issues internally and ensure
  the necessary steps are taken to get your project completed. We are working
  with the electrician that you recommended and are waiting for their estimate. We
  appreciate your patience and regret the impact this situation has had on your
  experience with us.

  - The Great Day Improvements Team

  Customer Answer

  Date: 11/11/2024

  [[BBB transcription via phone call]]

   

  Consumer has stated the matter has not been resolved the consumer has been trying to contact the business and the business has not located an electrician. 
  

  
  

  Business Response

  Date: 11/15/2024

  According to our records **************** has spoken with you and confirmed a date to complete your project. Thank you.

  - The Great Day Improvements Team

• Initial Complaint

  Date:10/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contacted them to build a sunroom on our patio. They came and installed it and one of the windows is backwards and cannot be closed all the way They said they would order a replacement and we would have it in 2 weeks. They have not been back and have not contacted us. I have called and reached out in emails, to no avail
  We would appreciate any assistance you could give to get them to FINISH THE JOB!!!!

  Business Response

  Date: 10/07/2024

  Thank you for your feedback, and we apologize for the inconvenience caused
  by the delay in receiving the replacement part for your project. The issue with
  the incorrectly punched rail was identified, and we immediately ordered a
  replacement, which is expected to arrive the week of 10/7/24. While we
  typically provide a 3-4 week lead time for manufacturing issues, it’s easy to
  understand how the timeline may have been confusing in our earlier discussions.
  We received your email on 9/09 about the window not being fully functional, and
  we reached out to let you know that the part was ordered. We’re sorry for any
  missed calls or communications during this time and will be sure to update you
  as soon as the new rail is in and we can schedule the installation. Thank you
  for your patience, and we look forward to completing the project to your
  satisfaction.

  - The Great Day Improvements Team

• Initial Complaint

  Date:09/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The contract was created in October 2023. It has been almost a year, and the sunroom is still incomplete. This job was to be completed in March/April.
  
  The biggest disappointment and complaint is communication. From the start, I have been requesting follow-ups and next steps. It would take days for them to respond. They withdrew the full 130k and have yet to complete the job.
  
  The following needs to be completed:
  
  1. Mini-split: Part of the initial contract, and was discussed when the electrician came to do the 110 and 220 wiring. ***** knew about this for weeks, if not more. **** has stated they missed this and are getting quotes. How could they miss something this big?
  
  2. The side panel frame for the electrical outlets was not installed. The wires are still exposed.
  
  3. The frames around the sliding doors must be fixed and painted fully; the uneven areas must be corrected. It was a lackluster job.
  
  4. The holes in the ceiling must be re-patched and painted in multiple areas. They installed a temporary wall while installing the sliding doors, but it was never fixed.
  
  5. The left sliding door facing the sunroom needs to close correctly. ***** was out there last time and took videos, but this is still not fixed.
  
  I have also contacted their corporate office. They told me someone would contact me within 48 hours. I never heard back from anyone. I guess this issue starts from the top.
  
  My family’s stress, time, and effort should account for something here. My living room has been pulled apart for months to complete this job. I hold this company accountable for its lack of professionalism, and I am also looking for compensation.
  
  I have also been charged with:
  
  1. Rescheduling my window treatment twice because the job was supposed to be completed and was delayed repeatedly.
  
  2. Storage fees for my room furniture were supposed to be delivered during the Summer
  I want to hear from someone in charge who can move this without any further delay.

  Business Response

  Date: 10/07/2024

  Thank you for
  taking the time to share your detailed feedback. We sincerely apologize for the
  delays and communication issues you’ve experienced, and we understand your
  frustration. We want to assure you that ***** is reaching out to you directly
  to go over everything and provide a detailed update on the next steps. Our team
  is scheduled to be there in the next week to address the remaining work, and we
  are committed to making things right and completing the project to your
  satisfaction. Your concerns are important to us, and we appreciate your
  patience as we work to resolve them.

  - The Great Day Improvements Team

  Customer Answer

  Date: 10/08/2024

   I am rejecting this response because:
  
  
  Today (10/8),
  I received a text from the installer stating they would be out (there
  was no prior communication they would be here today). I was left
  wondering about the lack of transparency and communication that
  continues to happen repeatedly.  No one reached out to me prior that the installer would be here today.  How do you value or respect my time?
  
  Second, the
  installer who came out thought the unit was already there.  That was
  not the case, and they had to go pick it up at Home Depot.  Miscommunication/no communication does not only happen with your paying customers, but it also happens with the hired third-party contractors (who show their frustration with your team directly to the customers), and internally at your company.
  
  Third,
  we had the unit to be wired for a 220 outside.  Your team purchased a
  110 unit (cut corners).  This is the common theme where anyone who comes out, they are
  misinformed and there is zero communication.  ***** wanted to keep the
  until and rewire to 110!?!  I refuse to do this.  They need to get the
  220 until ordered and installed as they said they would.  Now, there are more delays and more time that I have to burn due to lack of communication.  Then, you want to cut corners to give me a less expensive unit?  Please stick to your word on doing what needs to get done.
  
  Lastly, we
  have yet again wasted an entire day with zero work completed.  My time
  is valuable, and it feels that your team does not respect my time and wasted efforts that continue to happen.  I am
  really upset, and we have been dealing with this since last October
  2023.
  

  Where is the accountability?  Where is the transparency?  Where is the communication?  Where is the customer satisfaction?  How do you intend to fix this, aside from "I'm sorry"?  This is not acceptable by any standards, especially when you were already paid for a service that should have been done a long time, correctly, and to the expectation of what I paid.
  

  Business Response

  Date: 10/15/2024

  We sincerely apologize for the frustration you’ve experienced. We understand
  the importance of communication and regret that our lack of transparency has
  caused you inconvenience. We acknowledge that there were miscommunications
  regarding the installer's visit and the details of the unit. To address your
  concerns, we want to confirm that a new 220 unit has been ordered, as initially
  promised. We are committed to ensuring the installation is done correctly and
  meets your expectations. We are also taking steps to improve our internal and
  external communication processes to prevent similar issues in the future. We
  appreciate your patience and understand your time is valuable. We are working
  to resolve this promptly and to restore your trust in our services. Thank you.

  - The Great Day Improvements Team

  Customer Answer

  Date: 10/28/2024

  How can I reject this?  Do I need to open a new compliant?  This is still not addressed, and very frustrating.

  Customer Answer

  Date: 11/19/2024

  [[BBB transcription via email]]

   

  They still have not finished the job, and they led me to believe someone was coming out, and no one came out to finish the job.  Please advise.

  Business Response

  Date: 11/22/2024

  According to our records everything has been completed except the painting. While painting isnt typically part of our services, weve discussed the matter internally, and our Field Supervisor will review and address the painting during his visit next week. Thank you.

  - The Great Day Improvements Team