Business Profile

Patio Enclosures

Great Day Improvements, LLC

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Complaints

This profile includes complaints for Great Day Improvements, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

221 total complaints in the last 3 years.
88 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/14/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Replacement sun porch. Was not told they hire local contractors to do the work. Was told that we would have experienced builders from their company. Entire wall was taken out with no supports so sagging occured in the roofline. (Building with a solid new header was discussed with project manager prior ordering materials and we were told it was not needed) Patio Enclosures tried to fix the roofline sag but could not completely do so without a new header. Other problems such as windows and doors not sliding were fixed by Patio Enclosures. Sloppy caulking used everywhere and permanent stains and burn marks on carpeting were not addressed. Pictures attached show completed work except for roofline sag which is hard to capture in a picture.
Business Response
Date: 08/20/2024
We understand that you were not
entirely pleased with the performance of our installation crew, and for that,
we want to extend our sincere apologies. We strive to provide the highest level
of service to our valued customers, and it appears that we fell short of your
expectations on this occasion. Training and feedback mechanisms will be
reinforced to ensure that such concerns do not recur in the future. Our records indicate that our installation
supervisor has been to your home and addressed all your concerns and corrected
any areas of caulk that you were unhappy with. Thank you.

- The Great Day Improvements Team
Customer Answer
Date: 08/20/2024
The pictures I sent were after your crew completed the work. Looks pretty much the same. They have been back several times and these pictures were the end result. What about the roof line? That was entirely the result of the crew that was sent. It was not bowed before this project. Carpeting now has caulking and burn marks on it.
Customer Answer
Date: 08/20/2024
I am rejecting this response because:

The issues have not been resolved as you can see by the finished product photos. Roofline is still bowed. Carpeting has caulking and burn marks on it. Caulking is very messy. Not acceptable for the $23000.00 we paid for two walls of windows.
Business Response
Date: 08/29/2024
Our Installation Supervisor
re-caulked all areas that you were not happy with. The existing header is a
double 2x4 on its side so it will appear to bow/warp. This header is part of
the existing structure, and we do not warrant existing structures per your signed
contract. There is no structural damage, it is cosmetic. We do not use any type of equipment that would
cause burn marks. The IS states there might be caulk along the carpet line as
it was requested we caulk in front of it. We have done everything that we could
to address your concerns. Thank you.

The Great Day Improvements Team
Customer Answer
Date: 08/30/2024
I am rejecting this response because:

First… we asked the construction manager ( who decides how to build ) about the need for a solid header to avoid bowing of the roofline. . This question was asked of the salesman and the manager who ASSURED us it was not needed. That’s why it is not in the contract. Your assurance was that it was not needed. As for the burn marks , you hire other contractors. How do you know what they used? I do. I was present. The caulking near the floor on the carpet…the carpet is not glued down but can be pulled back out of the way. The contractor was shown that prior to caulking near the floor. I didn’t ask for caulking near the floor. If the flashing would have been the proper length no caulking would have been needed. As with most areas I was unhappy with, if construction would have been correct then caulking wouldn’t have been necessary. Again, not our decision but the people you hired. The manager sent someone else at the end of the project to fix issues. He never saw the end results of that. The work he did was better than the people he sent. I am not asking for a full refund but compensation for lousy workmanship is only fair. And you know it.
Initial Complaint
Date:08/08/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 22nd I had a Patio Enclosures salesman at the house. After a good presentation my wife and I decided to make a purchase. We were told the project wouldn’t take long and it was expected to be done before the arrival of our baby in June. After this point in time, communication slowed to a halt. At first I was told the hold up was the CAD drawings and the permit from the city. The salesman and customer rep I was given both told me on multiple occasions they were waiting on the permit office from my city. So about 6 weeks ago I called the permit office only to find out nothing has been pulled for my house.
I called back and confronted them about the lies and was told it was actually a license in the city that was being waited on and was expected in two weeks. I found this strange because the salesman told my wife and I he had sold sunrooms in my neighborhood before. The salesman does not return calls or texts anymore and the only person I can get ahold of asks to call me back in a couple of minutes, which never happens. I have to call days later just for the same answer.
The constant lies, deceit, and deflection of responsibility lead me to believe this company has no intention of doing anything properly and is flirting dangerously with fraud.
Business Response
Date: 08/14/2024
Thank you for your patience as we work through the
licensing process in *********. We understand the delays have been frustrating,
but please know that we're on track to obtain the necessary license soon and
will secure your permit in ******* **** as quickly as possible. We appreciate
your understanding and are committed to moving your project forward.

- The Great Day Improvements Team
Initial Complaint
Date:08/02/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Contract signed January 18, 2024
Delay after delay, three mismeasurements, wrong drawings submitted, three sets of patio products sent that were wrong size.
Fourth measure done July 25, without any date for install.
Work to start 14 to 16 weeks from contract date, and completed 1 to 3 weeks after commencement.
This project has been totally mishandled, and still no patio enclosure that is correct.
I have explained that this is unacceptable, and should receive contact about progress AND refund for all this terrible delay and mistakes
Business Response
Date: 08/13/2024
We sincerely
apologize for your experience not being what we would hope for, and we regret
that your project was not completed with the care and quality that we pride
ourselves in providing. We strive to provide the highest level of service
to our valued customers, and it appears that we fell short of your expectations
on this occasion. Our goal is to rectify the situation and ensure that you
receive the level of service you deserve. Our records indicate we have
spoken with you and set up an installation appointment for the last week in
August. Thank you and we appreciate your understanding.

-The Great Day Improvements Team
Customer Answer
Date: 08/14/2024
I am rejecting this response because:

I have lost so much time in using this patio enclosure that I will never get back!
I am 75 years old and time is very important. They have accepted payments without providing an acceptable product.
i expect compensation for the stress, and delays on this project.
i still have anxiety over the next attempt on my project.
*
******** **********
Initial Complaint
Date:08/01/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We signed the contract on May 24, then heard nothing when I texted the person on Jun. 5 and said he would get me an update. On June 6, I was told the process was taking a little long and should be good now. THen, on June 11, text him again about an issue with Financial. I finally got my welcome packet on June 13. On June 18, I updated the room. Then, on June 27, I asked for another update, but nothing happened. They said they sent the drawing but never got it till I asked for an update. On July 10, I finally got the drawing, but I was so fed up with communication that I wanted to cancel. I was told due to the contract, I owe 19,000 for what? For me to keep poking for updates till someone did something. Also, the person handling my case called and said she was on vacation and didn't know how to set the out-of-office message. She almost cried. She needed a break from work. I went on a ten-day vacation and i only found out when she called me. When I called and talked to many people to get a break on the price, I was told they couldn't do anything about the price due to the contract. They like we are willing to give weekly updates and i'm like i don't trust your company to do what there going to do, i have to keep digging for updates. I under i have to pay something but 19,000 on a deposit that they didn't do anything, and how can i stop the contract during the 3 day period if i would of now communication is this bad.
Business Response
Date: 08/09/2024
We sincerely apologize for your experience not being what we
would hope for. We understand you had some concerns and appreciate
the opportunity to address them when you spoke to our Regional Operations
Manager last Thursday. During the conversation, we clarified that the CAD
drawings were indeed sent to you, though there was some confusion with email
communications. Per your legally binding, signed contract, it states you must
cancel within 3 days of signing to receive a refund. You can either sign the
settlement and we will retain your deposit, or we can move forward with your
project. Please let us know how you wish to proceed. Thank you.

- The Great Day Improvements Team
Customer Answer
Date: 08/09/2024
I am rejecting this response because: How in 3 day would I know this communication was so bad. I want an adjustment at least for the headache this whole thing is and how much pain and suffering through this process.
Initial Complaint
Date:07/31/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We signed a contract with the promise that we would receive a vacation voucher. We have made nine attempts to receive the voucher but have been ignored by **** ***** (corporate) and **** ******** (salesman).
Business Response
Date: 08/02/2024
We sincerely apologize for the inconvenience and
frustration you've experienced regarding the travel voucher. This is not the
level of service we strive to provide. We are escalating your concern to ensure
it is addressed promptly. Someone from our team will reach out to you shortly
to resolve this issue. Thank you for your patience, and we appreciate the
opportunity to make things right.

- The Great Day Improvements Team
Initial Complaint
Date:07/31/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In 2004 my husband and I bought a Patio Enclosure Sunroom added on to our house. We are very happy with it. Our problem is we need some things fixed, like our sliding door will not lock and some of the weather striping on the doors and windows needs to be replaced. I have tried to reach the company to find out if they have someone to do this maintenance and/or if they could recommend someone who would be familiar with their products. Patio Enclosures has a site on line. When I put in my zip code, *****, I get a web site including a 3 different phone numbers, an address for the company in ************, and a mangers name. Yet every number goes to a general answering machine in *********, and I have not gotten a response to my messages. I started leaving messages on July 12. So, on July 23 and 26 I live chatted with someone on the home page. Both times the person responding to my chat, said they would forward my message to the ****************** and they would get right back to me. It is now July 29 and no one has texted, called, or emailed. I understand in 20 years companies change, move, or go out of business. All I want is to know is if the company, located anywhere, has a suggestion for how I can get repairs done to the sunroom we have, that was built by Patio Enclosures. Their web site and the live chat employees indicate that they are still selling patios and sun rooms in *********. I have gotten to their web site by entering patioenclosures.com and then in the location box I put my zip code *****. That goes to a ************************************ *****************
Business Response
Date: 08/09/2024
We sincerely apologize for your experience not being what we would hope for. We are having some staffing/capacity issues, and some calls have been routed to our Milwaukee branch. This is no excuse, but we have seen some delays and miscommunications due to this issue. A *** from your local branch will be reaching out to you to get you set up for a service call. Thank you for bringing this to our attention, and we appreciate your understanding.
- The Great Day Improvements Team
Customer Answer
Date: 08/10/2024
We are expecting a worker to come to our house on Tuesday Aug 12. We will let you know if this person can do the repairs needed. This is a hopeful start to fixing the problems with the windows and door on our porch.
Initial Complaint
Date:07/26/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Contract for 4 Season Room signed 4/19/24. $19,581.46. Down payment of $5874.44 on Visa 4/25. Second payment $5874.44 on Visa 5/20 for factory manufacture. Installation began June 30.The contract stated solid transom. The transom installed was glass which I did not want. The installer did a terrible job. There are gaps in 3 places where air comes in. The trim work is sloppy and pieced. There are holes in the trim drilled by mistake. The downspout was not connected back to the gutter and extra holes were drilled in it. The paint is rubbed off the outside screen. My metal railing on the outside deck is scratched and the wood floor in the room is marred and scratched from him dropping tools. I have contacted the company at ** ****** ******** **** ****** ** ***** ************ and ********* is is supposed to send a supervisor out 7/10/24. I want the correct transom and the work redone - the gaps and trim redone and the downspout replaced and connected to the gutter. I have notified Visa that the final payment of $7832.58 is indispute. **** came out 7/10 to look at the installation job. He connected to downspout to the gutter and caulked the 3 places. It's been 2 weeks and nothing has happened about replacing the glass transom. I called ********* and left a message 7/22 asking for a up date an she has not returned my call.
Business Response
Date: 08/02/2024
We sincerely apologize
for your experience not being what we would hope for, and we regret that your
project was not completed with the care and quality that we pride ourselves in
providing. We strive to
provide the highest level of service to our valued customers, and it appears
that we fell short of your expectations on this occasion. Our goal is to rectify the situation and ensure that you
receive the level of service you deserve. Our records indicate that we
have been to your home and made a punch list. We had the needed materials for
repairs. We are scheduled to complete the repairs by next week. Thank
you for reaching out, we use every review to improve our customer experience.

- The Great Day Improvements Team
Customer Answer
Date: 08/02/2024
Before I accept or reject - I want to hear from them to set up an appointment and I want to see if my concerns are resolved.
Customer Answer
Date: 08/13/2024
[[BBB transcription via phone call]]

Consumer stated the business called on Aug 2nd and would send someone out on Aug 3rd. Business sent same person out who caused damages to the floors and other areas. Would not let them in. Called the business that Monday and advised they would need to send someone different. The business sent out someone on the 10th to take pictures. No other efforts have been made. Called the business again and was told they are working on it. Consumer stated she will be seeking coverage for the damages and work still needs to be done.
Business Response
Date: 08/20/2024
Our records show that we confirmed with you that the
original installer would be out on the 3rd to address the touch-ups. These are
minor issues that don't impact the functionality of your room. We visited on
the 10th to document the needed corrections, and our Operations Administrator
informed you that it might take a few weeks for another installer to be
available. We will return ASAP. Thank you.
- The Great Day Improvements Team
Customer Answer
Date: 08/20/2024
I am rejecting this response because:The office manager has known from 7/1 that I did not want the glass transom. They did send **** out 7/10. He caulked three holes and reconnected the downspout to the gutter. They sent the same installer out 8/5 and I would not let him do any work because of the original sloppy installation. I called the office and stated I wanted the transom changed from glass to solid as stated in the contract plus other corrections done and a different installer. I called back 8/12 asking when this would be done. My answer was "I'm working on it." She has known since 7/1 that this should be done. This is weeks later and nothing.
Initial Complaint
Date:07/24/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My enclosure had many leaks they have been back quite a few times but I am still having issues. I have called left messages I have sent text I have sent pictures and have had no response. The last time they were here it took them 6/7 months to come out . The guys blamed the secretary The secretary blamed the guys. I have been very patient but I’m getting impatient and very frustrated. They designed this porch enclosure I shouldn’t have to soak up water every Time it rains!!!
Business Response
Date: 07/31/2024
We sincerely apologize for the leaks occurring
in your room. We have been to your home to assess this matter. We believe the
issue is your inswing French door is allowing water to blow under it. We have
ordered a new door to replace the inswing door. After the new door has arrived
and been inspected, we will call you to set up a time to install the new door. Thank you
for bringing this to our attention, and we appreciate your understanding.
- The Great Day Improvements Team
Customer Answer
Date: 07/31/2024
Yes they have responded to my complaint, ***** came out to access the situation again and we’ve decided to try a different door. Let’s hope this works and we can put this matter to rest.. Thank you, *****
Initial Complaint
Date:07/24/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The contract was paid in full on substantial completion in April. An enclosed patio was built and installed. The job was to be completed in early May, but was not completed. They were to come back to seal gaps in the walls, but was done unsatisfactory. Also, they failed to seal another gap in the top of the wall. After a couple weeks of trying to get then to come back out, they finally sent the project manager to the site to do a walk-through, he said he'd be back with the worker to fix the two gaps, but he never showed up and the first gap was completed satisfactory and the second one not even addressed. After this, one of the screens fell out of the window frames when we opened it completely (first time opening it all the way). So I contacted the company to address these issues. I have been calling and emailing but havent had any contact with a human or any response to emails or voice messages. Every time I have had an issue it's taken days to get a response, and now it's weeks with nothing. I've dealt with the branch location in ************** ** * *** ***** **** ** Calling their office multiple times and corporate multiple times over the past 2 weeks, I have not had a response. The company claims that everything they need has to be custom ordered amd they are short staffed and it takes a long time to get back to customers as they are very busy. But prior to signing a contract, they responded no longer than an hour every time I contacted them. I would like them to finish the job or pay a contractor to come repair it if they wish to not come back here.
Business Response
Date: 08/01/2024
We sincerely apologize for any inconvenience caused by the delays
in completing your project. We understand that timely completion is crucial,
and we regret that we fell short of your expectations on this occasion. Our
records indicate we finished all items on the punch list on 7/2/24. A staff
member from your local branch will be reaching out to see if there are
additional concerns. Thank you.

- The Great Day Improvements Team
Customer Answer
Date: 08/07/2024
I am rejecting this response because:

August 7th. Haven't heard anything from the business. Expected, as I believe they dont want anything else to do with me. I had anticipated a good experience as I had another 100k of patios I wanted done, but now going with another company. Thanks.
Business Response
Date: 08/13/2024
We have tried to call you several times since the BBB complaint was filed. The calls are coming from a 317 arear code. We have also emailed you. Please see the attachment. Thank you.
- The Great Day Improvements Team
Initial Complaint
Date:07/15/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
19 weeks +4 days after contract was signed and this work is yet to be completed. We were promised completion by Friday, July 14 and it's not even half way done.
Business Response
Date: 07/19/2024
We are so sorry your experience with us was not what we would have hoped. We do acknowledge that there were delays in your room's completion. We do our best to finish every project as quickly and efficiently as possible. We apologize that we missed the mark this time on completion but we stand behind our finished product. According to our records a crew has been to your home and completed your project. Thank you.
- The Great Day Improvements Team
Customer Answer
Date: 07/19/2024
I am rejecting this response because: the project is NOT completed (see attached photo)

Business Response
Date: 07/29/2024
We sincerely apologize. We had anticipated the work
to be completed but we are experiencing capacity issues. This is no excuse, but we have seen some
delays and miscommunications due to this issue. We are currently working to get
all our locations staffed and trained to maximum capacity so we may best serve all
our customers. We have a technician on site today who will hopefully
complete the work. Thank you.

- The Great Day Improvements Team

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Great Day Improvements, LLC is NOT a BBB Accredited Business.