Business Profile

Patio Enclosures

Great Day Improvements, LLC

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Complaints

This profile includes complaints for Great Day Improvements, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

221 total complaints in the last 3 years.
88 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/21/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed with Patio Enclosures in November of 2023 for <$52,000 for a 12x16 sunroom.

The project was not completed until June 2024 for what I can only assume is negligence.

Prior to running the permits, 811 was not called. As a result, when I had a concrete company tear up my old patio, they discovered a rusted gas line. Because Patio Enclosures neglected to call, I had this gas line exposed at the front of my house for a month while I found someone to address it.

Furthermore, I would routinely have to call Patio Enclosures to get any updates. They would go no contact for weeks at a time. I had to call the ******* ** ****** to get an update on the permit since I didn't hear from them. It was only when I called and said that the ******* confirmed the permit had been approved for over a month that they told me it was done.

The salesperson also told me things that were untrue. He told me they would take care of the ceiling fan, but I had to provide it. He estimated initial project completion for January, but it wasn't finished until June.

To top it all off, we have a bent track for one of the screens that will not close properly. They said they would send someone to fix it, but I have heard nothing.
Business Response
Date: 06/28/2024
We want to express our sincere apologies for the less than
satisfactory experience you had with our services. Your feedback is invaluable
to us, and we genuinely appreciate you taking the time to bring this matter to
our attention. We are committed to providing a positive experience for all our
customers, and it is discouraging to hear that we did not meet your
expectations on this occasion. Our records indicate our Regional Operations
Manager has spoken with you and is refunding your account $500. We stand behind our finished product and will have someone
address the issues with your screen/track. Thank you.

- The Great Day Improvements Team
Customer Answer
Date: 06/28/2024
I am rejecting this response because: $500 is a poor offering for such a serious issue. The gas line was rusted and exposed during several severe weather incidents, placing my entire family at risk. That being worth less than 1% of the value of my contract seems hardly commensurate to the anxiety, unsafety, and hazard this posed.

Business Response
Date: 07/08/2024
We called *** prior to starting your project. The gas line that was discovered was not in use and did not place any danger to you or your home. We are an upstanding company and we would not leave our customers in a dangerous situation. Our offer of $500 in concessions is final. Thank you.
- The Great Day Improvements Team
Customer Answer
Date: 07/10/2024
I am rejecting this response because:
Attached is my invoice to ******** Plumbing, who came out to replace the gas line. The plumber there can verify that the line was live.
Furthermore, if the line was not live, then the project manager should have known that instead of telling me to get the line redone and stopping progress on pouring the footers. I'm certain your records will show those correspondences.
I also had ******** Gas out to verify that the line was live.
Initial Complaint
Date:06/16/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Several years ago I had a sliding patio door installed. I was very happy with the quality of the door and the smoothness of the installation and recommended Staneo to a number of friends and associates. Unfortunately, two years ago, the door stopped closing due to a piece of trim between the two doors coming loose. I contacted the local Stanek office to have it repaired under the lifetime warranty, but was told it wasn’t covered (no explanation as to why). I have tried contacting them repeatedly over the last two years (including this week) and don’t receive a reply. I would like to have this issue repaired under the lifetime warranty that I was sold.
Business Response
Date: 06/24/2024
We sincerely apologize for any inconvenience caused by the delays in completing your service. We understand and share your frustration, and we want to express our regret that your experience did not meet the high standards we set for ourselves. Your satisfaction is of the utmost importance to us, and we are committed to making things right. Our records indicate we have made contact with you and you have been set up for a service call to address the issue with your door. Thank you for bringing this to our attention, and we appreciate your understanding.
- The Great Day Improvements Team
Customer Answer
Date: 06/24/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Initial Complaint
Date:06/16/2024
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a patio enclosure installed in December 2023. Unfortunately, the installers placed the west wall such that it enclosed the vents necessary for the safe operation of my fireplace. I only learned this in January when my fireplace company visited to install new fire logs.
I also noticed that many doors do not flow smoothly and that much of the sheet metal separating the windows is wavy and unsightly.
I have been trying to get this resolved since February--with no satisfaction. Last week I sent a certified letter to your Phoenix office only to be returned by the Post Office. Apparently, the address I had in my contract was not accurate. I will send another letter to your office in Ohio.
Please help me with this.
Business Response
Date: 06/25/2024
We sincerely apologize for the issues you've encountered with your project
and the subsequent difficulties in getting them resolved. Your safety and
satisfaction are our top priorities, and it's concerning to hear about the vent
blockage and the other problems you've described. We deeply regret the
inconvenience and frustration this has caused you. Our team is committed to
resolving these issues promptly. Our records indicate that our Regional
Operation Manager, ****, has met with you and has planned to move the wall
inwards placing the vents on the exterior of the room. We expect to have this
completed in the next week. Thank you for bringing
this to our attention, and we appreciate your understanding.
-The Great Day Improvements Team
Customer Answer
Date: 06/26/2024
The response is acceptable. I would like to keep this matter open until my concerns are actually addressed by Great Day to my satisfaction.
Customer Answer
Date: 07/02/2024
I will call my contact at Great Day on Monday, July 8 to get a status report. At this point all I know is that their representative said they would address my concerns. That was on June 19. They asked that I give them a couple of weeks.
Customer Answer
Date: 07/12/2024
I called the Patio Enclosures contact (**** at ************) on Monday of this week and left a voice mail message for him. He has not returned the call. He visited my home on June 20 and acknowledged the work required and said he would be back to me within 2 weeks with a work plan. I have heard nothing. I will call again on Monday.
In the meantime, the family across the street from me had Patio Enclosures give them a quote. They asked me for my views. I would like to recommend Patio Enclosures, but I will have to be truthful. I am disappointed with them. I hope they get their act together and rectify my concerns. Overall, I like my enclosure and I am sure my neighbors would be happy with theirs should they accept the quotation.
Please keep your file open. If you could nudge them to take some action, that would be great. I have no objection to your sending them this communication.
Thank you for your kind attention, ***** ********
Business Response
Date: 07/19/2024
We are unsure where a communication break down may be happening, but we started repairs on this room 7/17/24. Thank you.
- The Great Day Improvements Team
Customer Answer
Date: 07/19/2024
Great Day has moved the wall in question. You may terminate the file. Thank you for the help
Initial Complaint
Date:06/14/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Our sunroom suffered heavy hail damage in August 2023. We signed a contract with Patio Enclosures on 8/8/23 and put a down payment of $16,763.09 for a new sunroom to replace the damaged one. When we signed the contract, we were told that once the design was done and approved by the city/county, the materials would be ordered for an additional payment of $16,763.09. We'd pay the remainder when the room was finished. The sales rep told us we should have a new sunroom by the end of January 2024. A representative came to our house and took measurements for the new room and then was supposed to draw up a custom design for us. Since the measurements were taken, we have seen no progress toward the actual sunroom being installed. We were told repeatedly that there were issues with the county approving the plans but were told in April that those issues were resolved, and they were applying for a permit. On May 28 ******* at Patio Enclosures texted us that the permit was approved and there was some additional paperwork we needed to sign. After hearing nothing else about the paperwork, I texted ******* on June 7, and she replied via text that they were having permit issues despite having told me on May 28 that the permit issues were resolved. Since then, the company hasn't contacted us or returned our phone calls. We have waited 10 months and still have a damaged, leaking sunroom attached to our house. We would like a straight answer from the company as to what the problem is and are we ever going to have a new sunroom built? Can they fulfill their contract, or will they refund our down payment and release us from the contract so we can work with someone else to obtain a new sunroom?
Business Response
Date: 06/24/2024
We
sincerely apologize for any inconvenience caused by the delays with your project. We understand and share your frustration and know that timely completion is crucial, and we regret that we
fell short of your expectations on this occasion. Our records indicate
that you have spoken to our Regional Manager, Jason, and he provided you with
an update with the permitting issues and timeline for your installation. He indicated
it was a productive call and you are happy with the plan. Thank you.

-The Great Day Improvements Team
Customer Answer
Date: 06/24/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Initial Complaint
Date:05/30/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We want to file a complaint about a project contracted through “Patio Enclosures” by Great Day LLC. As of May 29, 2024, the project has not been completed and the quality has not justified the expensive price tag. Since the beginning of the project, company employees have not answered questions about the project timeline, and scheduling. We have had two different Operations managers without explanation for why, and neither have tried to address our concerns or provide adequate explanations. The installation supervisor has also not been responsive. The only time the company reached out was to inform us of when the payment would be processed, which the company took from our bank account without direct authorization. Until the last payment was withdrawn and we learned nothing about it until months later when we received our bank statements. The bank refunded the last payment after an investigation that determined we had not authorized any withdrawals. The job has been a disaster, they estimated the job would take 23 weeks to complete. But, we are 40+ weeks in and the job is still incomplete. The company has constantly attributed delays to needing to ship the correct materials. This excuse has been used more than 5 times and it's not good enough to explain multi-month-long delays and shows poor planning. The quality of the work has been unsatisfactory. Building materials and tools were left behind, the wrong plug for the air conditioner was installed, work was left unfinished, months passed to finish sections, and the work using the silicone building sealant looks unprofessional. Any work completed was done after having called several times until some random individual responded and made a minimum effort to continue this project. It's important to note that none of the original employees who initiated communication have been involved since December, yet the company has charged the full project amount. We want a full refund and the job to be finished well.
Business Response
Date: 06/07/2024
We
sincerely apologize for your experience not being what we would hope for, and
we regret that your project was not completed with the care and quality that we
pride ourselves in providing. We strive to provide the highest level of service to our valued
customers, and it appears that we fell short of your expectations on this
occasion. Our goal is to rectify the situation and ensure that you receive the
level of service you deserve. Our
Field Supervisor ***** has reached out to you. We are awaiting a return call as
he wants to set up a time to bring a crew out to complete your room. Thank you.
- The Great Day Improvements Team
Initial Complaint
Date:05/14/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 4/11/2023, I signed a contract with Great Day improvements to replace our screened-in porch with a 3-season solution.
On 7/11/2023, I signed an upcharge of $1992.22 to replace the AV utility posts (originally contracted) with 6*6 wooden posts. I found this upcharge to be excessive, but was eager to get the project underway.
On 8/22/2023, a few days after starting, we were told by the worker (brand new to the company) that the job was completed, it was not. No one from Great Day came to inspect the work and our town building inspector had not yet been to the job site. We immediately contacted the company, sent them pictures of the incomplete work and asked why no one from the company had come and why the town inspector had not been called in to inspect the framing before everything was wrapped.
We were ignored by Great Day, but our account was charged for the final payment, which we disputed. Apparently, the project manager had left the company.
We spoke to the building inspector, who expressed frustration that he had not been called in for the original structural inspection and that no company representative was present. He failed the inspection. We had no project manager and an inept secretary kept asking us questions like where to find the inspection reports.
May 3rd, I speak with ******* ***** on the phone and he assures me that he has spoken to the town inspector and is eager to resolve the issues and complete the job.
May 6th, guys come out to dig footers and we are told that they will be back May 8th to complete the job. No one shows up May 8th. May 13th, I ask ******* when the job will be completed. I am told that they will need more money to complete the project to code. They have dug out footers and I have piles of dirt in my backyard and they are trying to exploit me again. This is over a year after I first signed the contract. This job is already $2K over what I originally agreed to pay and a year past when I signed the contract.
Business Response
Date: 05/17/2024
We appreciate your feedback and want to address your concerns
regarding the slab and footings. The existing slab was not included in our
contract. We obtained the necessary permit, and during the inspection, it was
required to confirm the presence of footings. As a goodwill gesture, we offered
to dig near the footings at no additional cost so the inspector could verify
them. This work was completed, but no footings were found, and this is why the
inspection failed. We informed you that completing the necessary work would
incur an additional cost, as this was not included in your contract, which you
declined to discuss further. Please see section 6 of your contract. We are an
upstanding company and do not try to get extra money out of our customers
unless it is absolutely necessary due to unforeseen circumstances as outline in
section 6 of your contract.

6. CONCEALED
CONDITIONS.
After Contract
execution, Contractor may discover latent defects in the existing structure
(such as soil conditions that may require extraordinary work, inadequate structural
support, termite/wood rot or other concealed, unusual, or unknown conditions to
the existing structure) that could not have been observed by Contractor prior
to beginning the Work. If such a latent defect is discovered by Contractor,
Owner agrees that the Contract
Price shall be adjusted accordingly to equitably cover any additional costs,
including all expenses incurred by Contractor in preparing an estimate, such as
engineering fees. Said adjustments, whether performed by Contractor or Owner, shall
be memorialized in a written Additional Work Authorization. Owner has the option
to do this work, contract with another party or authorize Contractor to perform
the work by signing the Additional Work Authorization and paying Contractor for
the cost of the Additional Work Authorization including all labor and material expenses,
engineering fees and reasonable overhead and profit.
Thank you,
- The Great Day Improvements Team

Customer Answer
Date: 05/17/2024
I am rejecting this response because:

I was informed that there would be an additional cost after the holes were dug. No one asked if I was willing to pay an additional cost before the work started, nor was I sent a change work order. I was told 1 week after the footers were dug that the company wanted more money. That is illegal. Additional costs must be disclosed before work begins.
Customer Answer
Date: 05/17/2024
Please add these photos to my latest response. They did not dig down to check for footers, they removed a huge amount of dirt and stone to prepare to pour footers. There was no discussion of additional costs before this was done.
Business Response
Date: 05/26/2024
We are asking for an extension to respond to this complaint. Key staff members are currently unavailable due to the holiday. Thank you.
- The Great Day Improvements Team
Business Response
Date: 05/30/2024
Dear
******,
As
previously mentioned, the team has done a thorough review of this project. The
building inspector required verification of footings under the original
concrete slab, which is why the holes were dug. No footers were found, which
are required to pass this project in your municipality. According to the team,
they provided you a price for our team to pour the footers. Or, should you
wish, you can choose someone else to pour the footings, which is why the team
left the holes exposed. Either way, your original foundation was not footered
and needs to be in order to pass inspection. Please let us know how you wish to
proceed.
Thank
you,
The Great Day Improvements Team
Customer Answer
Date: 06/07/2024
I am rejecting this response because:

On 5/3, I spoke with **** *, who assured me that he had spoken to the inspector, understood what needed to happen and would complete the job the following week. No mention of additional fees or change work orders.
On 5/6, holes were dug and we were told that the project would be completed 5/8. No one returned or contacted me that week. 5/13, I reach out and am informed that there will be an additional charge to fill the holes that they dug. I said that additional charges should have been disclosed before my yard was dug up. I could have conferred with the inspector. No quote was provided and I was told that someone would be in touch. No one was in touch the following days. On 5/16 I reach out to both **** * and *** ****** seeking resolution and am ghosted.
5/18, I meet with the inspector who informs me that no one from Great Day is taking his calls and that if the holes remain, we may have property damage. At that point, it has been almost 2 weeks since the holes were dug and no one from Great Day is returning any communications from the town inspector or myself. To avoid property damage we made a plan with the inspector to bring the project to code and protect our home. We spent significant time and money to complete this ourselves, as we felt we were out of options.
We have paid all but the provisional credit of $2788.46 for this year-long project. I have a spreadsheet detailing the hours and materials to complete the job up to code that I am happy to provide. In the interest of getting on with it, I propose that we close this out and keep the credit, as our costs to complete the job are about equal to that.

I do have all expenses and correspondences documented.
Business Response
Date: 06/14/2024
We want to resolve this ASAP. Our team has reached out via email and phone several times and we have not been able to connect with you. Please contact **** ******** at ************ or ************************************** so we can resolve this matter. Thank you.
- The Great Day Improvements Team
Initial Complaint
Date:05/09/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 24, 2021, we signed a contract to purchase two patio enclosures (one to be stacked on the other) to be connected to our home's north wall looking out over **** ****. The price we paid was $99,927.83. The problem of multiple leaks on both levels has persisted since initial construction in the late spring of 2022. Repairs by Great Day Improvements in fall of 2023 alleviated one source of water, but not all. Water leaks drip and actually can stream down. The ceiling sags from the load of the water. During purchase, construction, and repair attempts we were assured that they'd had many happy customers whose patio enclosures were perfect near the shore. The company representatives have "blocked" emails and not returned text messages since fall of 2023. We consistently mop and clean up this mess, but feel they should make it right. In the past many family members have had beautiful patio enclosures and zero issues with the company and its products. We're greatly disappointed with how the company's customer service and quality have decreased so significantly and would like these problems remedied.
Business Response
Date: 05/17/2024
We sincerely apologize for your
experience not being what we would hope for, and we regret that your project
was not completed with the care and quality that we pride ourselves in
providing. We strive to
provide the highest level of service to our valued customers, and it appears
that we fell short of your expectations on this occasion. We believe the
miscommunication was due to staffing changes during your installation. We did
not block any of your emails, we were not getting them due to said staffing
changes. Our goal is to rectify the situation and ensure that you receive the
level of service you deserve. Our records
indicate you have spoken with ****** and discussed what needs to be done and
how to move forward. We have you scheduled for a service call for the day you
requested. Thank you for bringing this to our attention, and we
appreciate your understanding.

- The Great Day Improvements Team
Customer Answer
Date: 05/31/2024
[[BBB transcription via mail; see attachment]]

Thank you for your correspondence dated May 9, 2024 and May 21, 2024 in regard to our complaint against Great Day Improvements, LLC, ID ********.

Although the response from the business is encouraging after previously having received "blocked" responses to emails and no replies to text messages regarding the ongoing concerns about our project, we have spoken with ****** and arranged for work to be done starting on June 4, 2024. ****** had suggested May 20, but we already had an appointment for spider spraying on the exterior that morning. The delay was also due to the technician of choice, ****, going on vacation the week of Memorial Day.

Due to the nature of the problem involving rain and winds causing leaks, please keep this case open until we are agreed that the leaks have stopped. This extension should in not impact the company adversely as mother nature determines the testing timeline.

Customer Answer
Date: 07/01/2024
[[BBB transcription via email]]

Repairs were conducted on June 4 by a technician as scheduled by the company. The technician caulked both holes left by the construction process and upright post joints that leaked from weep holes.

We are hopeful this will end our nightmare occuring during strong winds and heavy rains that have caused flooding in both of our patio enclosures since their construction.
Initial Complaint
Date:05/07/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The contractor did not all footages because my existing ones could be used instead. The contractor charged full amount and they did not refund anything to me, yet.
Business Response
Date: 05/10/2024
According to our
records our Regional VP went over the new contract with you as we had to
re-write your contract due to changes. When the job was repriced the deck
square footage was charged without any additional footings as we used the existing
ones. Therefore, we do not have anything to refund to you. Thank you.

- The Great Day Improvements Team
Customer Answer
Date: 05/10/2024
I am rejecting this response because: Regional VP did not disclose any detail of information for re-pricing to me. He did not give any opportunities to discuss about the detail. Please send the detail information about this re-pricing for footage, deck, window, roof, and labor fees etc.

Customer Answer
Date: 05/10/2024
I attached the email from ***, regional VP about the additional price. He did not mention the detail of this, however, did mention that the footing is included in the additional charge.
Business Response
Date: 05/21/2024
Our Regional Manager has reviewed your project. He is willing to refund you $2,190 on the credit card you have on file for your stage payments. Please let us know if you are in agreement.
Thank you,
- The Great Day Improvements Team
Customer Answer
Date: 05/22/2024
I am rejecting this response because: the amount of refund is significantly low.
In the attached CAD (***** footage), the initial plan was to place 12 footages. However, the only five footages were installed (see footage). Because you did not give any detail of the information before, I asked the footage company about quote for 12 footages for our porch area. Their total was $8,323.82 for 12 footages ($693.65/footage). The amount of refund should be at least $4855.56 ($693.65 x 7).

Business Response
Date: 05/24/2024
The amount that we’re offering to refund is what we would have
charged to do the work. We will not accept a quote from another company. The amount we have
offered is final. Thank you.

- The Great Day Improvements Team

Customer Answer
Date: 06/03/2024
I am rejecting this response because: There is no detail of the information your original quote for footings. The attachment is reference. The original quote must have included removing the existing footages. The person who did footing told us about this. Please disclose your original quote for footings and removing existing footages.
Initial Complaint
Date:05/04/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I spent over $10,000 on a screened in porch. They were quick and responsive in the beginning when it came to collecting that $10,000. Now after that we need a warranty repair, they completely ignore all emails and phone calls. I have been trying to get a hold of the local office for OVER ONE MONTH NOW and all I got was a rep from ***** who can set up an appointment that needs to be prepaid for. I will not be prepaying for an appointment if they can’t give me the common courtesy of contacting me back. I need the regional or higher up from the ** office to contact me. There is zero excuse to be ignoring a paying customer like this.

If I don’t get a timely solution I’ll be contacting the local AG office and demanding a full refund to the $10,000 as they are in breach of the contract we signed.
Business Response
Date: 05/07/2024
We
sincerely apologize for any inconvenience caused by the delays in getting
your service scheduled. Our Regional Manager has reached out to you and we have
you on the schedule for 5/20/24 to repair your screen. Thank you for bringing this to our attention, and we
appreciate your understanding.

- The Great Day Improvements Team
Customer Answer
Date: 05/16/2024
I am rejecting this response because:

They have not addressed my issue and issue is still not fixed. I will not close because they want prepayment to do the repair that they neglected for months to schedule. Why should I trust they’ll show up. My calls are being ignored by them.
Business Response
Date: 05/23/2024
Our records indicate we were at your home on 5/20/24 and completed your service. Thank you.
- The Great Day Improvements Team
Customer Answer
Date: 05/24/2024
I am rejecting this response because:

Their customer service is very poor and there has been zero apologies for the way they treated me. I want to be compensated for their screw ups.
Initial Complaint
Date:05/01/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
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The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
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I had Patio Enclosures come give me an estimate which seemed pretty fair. The job they did was horrible. They have been here about 15 different times and also not show up when they say they are going to come. When they do show up they just keep putting more caulk on top of the existing stuff. Sharp edges not finished and the metal is scraped up. They were supposed to start in Jan of 2023. I have 2 year warranty. They don’t answer my calls anymore. I leave messages and sometimes they call back and sometimes they don’t. Very dissatisfied with the work. I am a single female and feel like I have been taken advantage of.
Customer Answer
Date: 05/03/2024
They were supposed to come today. They just called because of the weather, they are supposedly coming next Tuesday
Business Response
Date: 05/03/2024
We
sincerely apologize for your experience not being what we would hope for and we
regret that your project was not completed with the care and quality that we
pride ourselves in providing. We strive to provide the highest level of service to our
valued customers, and it appears that we fell short of your expectations on
this occasion. Our goal is to rectify the situation and ensure that you receive
the level of service you deserve. According to our records, we have you
set up for a service call to take care of the issues at hand. We will also be sending
out our Installation Manager after the work has been completed so he can
inspect the room and make sure your concerns have been addressed. Thank you for bringing this to our attention, and we
appreciate your understanding.

- The Great Day Improvements Team

Customer Answer
Date: 05/03/2024
They were supposed to come today. They called and said because of the weather they were not coming. However, we did not get any bad weather. Now they are supposedly coming on Tuesday next week. So I cannot answer your question until they actually show up. This **** they are sending has been here before, I believe. I cancelled my plans for today hoping to talk with them.
Business Response
Date: 05/10/2024
With the scope of
work that we had to do we felt it was best to reschedule due to the threat of
potential weather. The re-caulking would have been pointless had it rained immediately
after we applied it. Our records indicate our team was out on 5/7/24 to address
your concerns. We were unable to get a uniform surface with the trim on one post
because it has some warping to it. Thank you.

- The Great Day Improvements Team
Customer Answer
Date: 05/14/2024
I still have about 10 month’s warranty. I would like to extend that for another 6 months. I feel the issues are not finished.
Business Response
Date: 05/20/2024
On 5/07, our team revisited the site and successfully completed the rework on caulking and coil around the door, alongside replacing the trim angle near the door with a larger one. During our interaction, it was conveyed that you were largely content with the work undertaken. The sole remaining issue pertained to the appearance of the coil on one of the posts. We clarified then that due to the nature of the materials used and the condition of the post, achieving a flawless coil appearance might not be feasible.
Regarding the warranty, it's imperative to note that the additional work performed subsequent to the completion of the installation was not warrantable. Rather, it was carried out with a primary focus on enhancing customer satisfaction and service. Thus, there exists no grounds for extending the warranty period.
We kindly request the Better Business Bureau to mark this complaint as resolved. Patio Enclosures has diligently fulfilled our contractual obligations and has endeavored to address the cosmetic concerns, which predominantly stem from inherent material characteristics.
Thank You,
- The Great Day Improvements Team

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Great Day Improvements, LLC is NOT a BBB Accredited Business.