Complaints

This profile includes complaints for McDonald's's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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McDonald's has 54 locations, listed below.

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• 

  McDonald's

  3458 Massillon Rd Uniontown, OH 44685-9501

• 

  McDonald's

  5165 Manchester Rd New Franklin, OH 44319-3911

• 

  McDonald's

  500 W Tuscarawas Ave Barberton, OH 44203-2545

• 

  McDonald's

  340 Beall Ave Wooster, OH 44691

• 

  McDonald's

  1412 B. Main St Burgettstown, PA 15021

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/03/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This restaurant in ************ is so slow! The orders are never ready on time. Its always, pull into a parking area and wait, wait and wait! Im so fed up with the service here. I dont think I will be a customer in the future!!!!

  Business Response

  Date: 08/06/2024

  I am sorry we do not own that location.  We are located in **** and own locations in ************, **** and **************  You would need to contact that specific location and have them help you. Thank you. 

• Initial Complaint

  Date:06/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband ordered a 40+$ food order and never received it. They still charged his card for the all of the money even after acknowledging that we never received the order. We called two days later for a refund we were told 24hours by costumer service. We waited another 5 days still no refund. I called again and we were told that the case was escalated and we would hear back ”very soon”. 3 more days later still NOTHING. We are regular customers who deserve a refund for not receiving an order.

  Business Response

  Date: 06/25/2024

  I am sorry but we own stores in Ohio, West Virginia and Pennsylvania.  This doesn't seem to be one of our locations.  You best bet is to call the store and ask if they have an office number that you can call and they should be able to help you. 

• Initial Complaint

  Date:05/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the McDonald's at **** ******* **** ** ******** ** and was so scared for my life. You would Not believe the conduct of the employees working there. They were screaming and yelling at me so bad for no.apparent reason.and I couldn't even eat my sandwich because it literally got stuck in my throat. The employees were screaming and yelling all over the restaurant and other customers were concerned and left.
  This is unacceptable behavior and I fear if this outrageous conduct continues there will be a disaster at some point in time.
  I was at that location around 2:30 pm on Thursday, May 23,2024.

  Business Response

  Date: 05/24/2024

  We do not own that location. You would need to call the store and ask for their office phone number and reach out to their office directly.  

• Initial Complaint

  Date:05/15/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order in the McDonald app and never received it. After calling customer support they claimed they could not find the order even tho I have email verification of the order. They said there’s no guarantee I will get i money back and there is no in person customer service to talk to

  Business Response

  Date: 05/15/2024

  I am sorry but we do not own this store.  We are located in Ohio and own locations in Ohio, Pennsylvania and West Virginia.  You would want to contact the store directly to see who they can put you in contact with for their company. 

• Initial Complaint

  Date:05/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Location at *** * ****** ** ******** **** fraudulently charged me for a large coffee with my breakfast meal without my consent.
  
  When I inquired about the extra 60 cent charge, the worker had to ask their manager. The manager informed for that all meal orders were automatically upgraded to a LARGE coffee without informing the customer.
  
  This is a fraudulent business practice. I insist the restaurant desist in this fraudulent practice.
  
  I cancelled my order and left.
  
  I request a written reply to my physical address.

  Business Response

  Date: 05/06/2024

  Hello,

   

  We do not own this location. You would need to reach out directly to the store and ask to speak to their office.  I apologize but we are not able to help with this matter since it is not our store. 

• Initial Complaint

  Date:05/01/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Not only was I made to wait 30 minutes past the order being marked ready, the manager refered to me as "mam" and "baby". I'm a male. She was attempting to make fun of my long hair. That fall under the federal guidelines for sexual harassment which I will be pursuing. On top of that, when I attempted to leave, the same manager tried to start an altercation because I was obviously disgruntled about waiting. The managers and employees were more worried about getting and early start on closing than tending to orders that had already been paid for. It's all completely unacceptable

  Business Response

  Date: 05/02/2024

  I apologize but we do not own this location. We own locations in Ohio, West Virginia and Pennsylvania.  You would want to reach out to the store directly and ask for their office phone number to speak to someone that works for this location.  

  Thank you!

• Initial Complaint

  Date:03/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of the transaction was 3/22/2024 at 11:41 am I place a order in side at the counter Oder number was *** I order 2 McDoubles a small frie and large coke asked the the burgers be fresh waited 20 min to each the sandwich maker not put fresh burgers on my food then when complain the manger was real rude I spent $11.52 to get food not worth eating

  Business Response

  Date: 03/27/2024

  I apologize for your bad experience.  I have mailed out a check to you for a refund in the amount of $11.52 for your order on 3/22/2024.  I have attached a copy of the check to this also. 

• Initial Complaint

  Date:12/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Thanksgiving day, 11/23/2023, I placed an order in the mobile app as I was driving near this McDonald's. When I arrived at the store there were cones blocking the drive through, so I went in and modified my order to Curbside Pickup, and pulled into one of the pickup spaces. After a couple minutes someone came to my car and told me they were closed and I needed to "call the number in the app to request a refund".
  I searched the app from top to bottom, and there was no number to call. After a Google search, I finally found a phone number, but, of course, they were closed for the holiday.
  A woman named ******* left me a voicemail on 11/25. I didn't actually speak to her until 11/27, at which time she told me she was processing my refund immediately. She then called me back a few minutes later as if we had never spoke and was asking me the same questions as during our original conversation.
  I reached out to her again on 12/6 since I had not yet received the refund. She asked me for the last 4 of my card number and the location I visited, which I sent and then never heard back from her. I followed up with her today and she said she could not find my order in her system and questioned whether I received the refund already and didn't realize it. I sent her a screenshot of my bank statement, to which she replied that I needed to go back to the store to get the refund. This store is almost a 30 minute drive from me, so it is ridiculous that I'm being told I have to do that after she told me 10 days ago she DID see it in her system and was processing the refund.
  She said she would send me meal tickets, but I do not want her meal tickets. I just want the refund I was told I was getting.

  Business Response

  Date: 12/11/2023

  Can you please provide me with the store that you visited that day? Also if possible a screenshot of the charge?

  Thank you! 

  Customer Answer

  Date: 12/12/2023

   I am rejecting this response because:

  I am providing the additional information that was requested.

  Please see attached screenshot.

  The store I visited was at

  **** ********* *** *

  ******* ** *****

   

  
  

  Business Response

  Date: 12/14/2023

  Can you please provide me with a copy of your bank statement showing the transaction has posted to your account and I can send you a check out for the refund.  I will also need your mailing address and the name to make the check out to.  Thank you and sorry for the inconvenience. 

  Customer Answer

  Date: 12/15/2023

   I am rejecting this response because:
  I’m providing additional information as requested.

  my address is **** * ***** ** *** ****** ** ***** 

  Also, for the record, it is a bit ridiculous that I have to go through all of this to get $18.80 back because the store was closed but allowed me to place the online order anyways. Especially after someone had already told me she was processing the refund to my account weeks ago.

  i don’t have a physical bank location since it’s an online, so I will also have to pay fees to deposit a check.

  Again, for a situation that I was not at fault for and was promised a resolution weeks ago and then told later when I inquired about the status that they could no longer see the information and couldn’t help me.

  
  

  Business Response

  Date: 12/22/2023

  I apologize I can't refund it back to your card but it doesn't show that the transaction processed on our side.  My only option is to send you a check for the $18.80 to provide you with the refund.  I will mail the check out Monday to you.  Thank you!

  Customer Answer

  Date: 12/23/2023

   I am rejecting this response because:
  
  
  It’s interesting that ******* at ************ confirmed on 11/27 at 3:21PM that she DID, in fact, see that the charge was processed and assured me she was refunding it while she was in the phone with me. I’m very curious what happened with the refund she supposedly processed. Very interesting, indeed.

• Initial Complaint

  Date:06/28/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid for food (big breakfast w/steak&hc) Was given the wrong food and then when returned for a refund was given incorrect amount so they managed to steal a dollar from me. But 50-100 people have a dollar stolen.

  Business Response

  Date: 06/16/2023

  Store #***** is NOT  owned by ****** **** **********.  

  It is owned by ********o.  Their phone number and email address is listed at the top of the receipt. 

  Business Response

  Date: 07/18/2023

  Our company has a Customer Service Specialist that could have been contacted over this and she would have fixed the issue.  The phone number for our customer service is all our stores and on our receipts.  I am sorry sometimes mistake happened at the store, I am sure that the store would have fixed if this would have been brought to our attention.  If she would like to provide a mailing address I would be more then happy to send out a Free Value Meal card and the dollar that we owe the customer.