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Business Profile

Security Systems Consultants

Securitas Technology Corp.

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for Securitas Technology Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 93 total complaints in the last 3 years.
    • 48 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/07/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ever since this company (Securitas) bought out our security contractor (*********), I have been unable to contact them regarding a non-functioning alarm system for our second home in ****. The system died at the beginning of 2023. I was only able to receive service in July after multiple attempts to contact them via phone. (Their customer service is managed in ******** , ***** ******* and no managers are ever reachable.) The service tech told us the system was not repairable. They continue to bill me and there is no response to multiple emails regarding the recurring charges.

    • Initial Complaint

      Date:12/06/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/15/23, I submitted a request through Securitas' online portal to cancel my home alarm service effective 9/15/23, which was assigned case number ********. Despite follow up phone calls with customer service representative ******* ***** on 10/6/23 and and **** on 10/31/23, the service was canceled and I have continued to be billed for the service.
      On 11/1/23, I submitted a second request to have the service canceled, which was assigned case number ********. On 11/20/23, I spoke with customer service representative **** who assured me that the service would be canceled effective 12/1/23. Despite this assurance, on 12/2/23, I received another bill, this time covering the period 12/1/23 through 12/31/23. The bills are set up via an auto-pay system and I am unable to stop them through my bank.
      On 12/4/23, I made three attempts to contact someone via telephone, spending a total of 78 minutes on hold, without anyone picking up. After that, I sent an email to ******************************** with a copy of the 11/1/23 cancelation request informing them that if I did not receive a response by the end of the day 12/5/23, I would file a complaint with the Better Business Bureau. With no response from Securitas, I am contacting you.
      I want my service canceled per my request from back on 8/15/23, which should have been effective 9/15/23. I also would like a refund of $139.97 for the time period after 9/15/23.

    • Initial Complaint

      Date:12/05/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is a corrupt business that works in a very corrupt practice of billing without providing services. I have not had services with them and they are now billing for months THEIR monitoring team tells me I am cancelled so they are fraudulently billing me. They now say I need to cancel which I did but bills keep arriving and customer service is useless as they say too bad you owe. I never signed up for them and nor do I want their service. Once I cancelled they said there would be someone that reaches out to me, Has not happened nor do I expect it to happen. Stop billing for services that you do not provide. Credit and eliminate all outstanding balances owed as they are fraudulent charges. ***

    • Initial Complaint

      Date:11/03/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We are the ******** ****** ** ******* and we use ******* Security (now Securitas Technologies) to secure our building. We pay them a monthly fee to service our badge readers at our entrances and also paid them a hefty fee to install some more readers as we are expanding our school. Getting them to come out install the new readers was like pulling teeth as it seems the company is going through a merger and the division of work seems unclear in their organization. They finally finished installing the new readers, but the last task was removing a reader and replacing it at a different location. They have had the reader removed for months now, but every attempt I have made to get an update on when it will be reinstalled has fallen on deaf ears. I have called my way up the company and reached Branch Manager **** *******, but even he is now avoiding my calls and giving me vague responses like, "Let me look into that for you," with no follow up. I am very frustrated, as are my teachers and we really would just like this badge reader reinstalled.

    • Initial Complaint

      Date:08/07/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This complaint deals with corrupt billing practices. I previously had Alarm Monitoring by TransAlarm. I last paid them $462.14 for coverage between May 2019 - April 2020. Prior to year end 2019, I notified TransAlarm that I was cancelling their monitoring. I totally disconnect their system by removing power, battery, and phone.
      In January 2020 I received a letter informing me that Securitas Electronic Security had acquired the assets of TransAlarm. Shortly thereafter, a Securitas monitoring agent called me. She informed me that my alarm system was offline. I told her that was correct as the system had been shut down and I did not have alarm coverage with them as I had previously cancelled with TransAlarm. She thanked me and said she would update my file.
      In April 2020, I received an Alarm Monitoring invoice from Securitas for the period of May 2020 - April 2021. I called Securitas and, again, informed them that I had cancelled with TransAlarm and had disconnected their system. As the system was no longer in service, there was nothing for them to monitor. They said I needed to notify them by email. I emailed the address provided, ********************** on 4/27/2020. The email read "Please accept this email as formal notice of my Alarm Monitoring contract cancellation. Customer: **** ******** Acct ID: ***-*** Master Contract: **********".
      Since that time I continued to receive invoices for 5/2020-4/2021, 5/2021-4/2022, and 5/2022-4/2023. Each time I have called them and let them know the info above. Now they have engaged a collection agency to whom I wrote the above explanation as to why I was not paying. I don't know if this is a case of lack of Due Diligence on their part in the acquisition. In reviewing the BBB and other complaint websites, I found that this type of corrupt, predatory billing practice has been common for them.
      Please help to close this erroneous billing by Securitas. Thank you. *******

    • Initial Complaint

      Date:06/22/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called Securitas Electronic Security, Inc on 02/28/2021 requesting that my residential alarm service with them be cancelled. They told on the phone that it would be cancelled.

      On 03/01/2022, I received an invoice from Securitas saying that I owed them $404.82 for billing from 3/1/2022 - 2/28/2023.

      I called them and let them know that I had cancelled service. They claimed they had no record of my cancellation and said I needed to send them an email in order to cancel service.

      I sent them an email on 3/2/2022 requesting my service to be cancelled again.

      I didn't receive a response to my email. I sent them 5 more emails requesting confirmation of my cancellation and finally received a response on 8/3/2022 (5 months later) from **** ***** at Securitas confirming that my service was cancelled as of 4/2/2022 (which is over a year later than when I originally tried to cancel my service). He stated that I owe $328.77 to be paid through the cancellation date of 4/2/2022.

      Even though I felt I didn't owe them anything as I had cancelled my service on 02/28/2021, I sent them a check for $328.77 just be done with this matter.

      On 05/26/203, Securitas sent me a letter stating that I owe them $385.43 and that if I didn't pay it within 5 days, my account would be sent a debt collector. I emailed **** ***** and their billing department again and stated I had already paid my balance and my account should be closed.

      I never received any response from Securitas.

      I have since received letters in the mail from two different debt collectors saying that I owe $771.08.

      This businees has a corrupt billing process that needs to be stopped. As evidenced by all the other similar complaints filed against them, they are trying to extort money out of their previous customers.

      BBB, please help.

      Sincerely, ***** ********

    • Initial Complaint

      Date:04/17/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As detailed in the attached letter, Securitas or its predecessor **** ***** alarm monitoring service failed to include the area code in the number to be called if our intruder alarm was activated by a burglary or fire. We discovered on June 10, 2022 that our alarm would not have notified them if it was activated during the period of January through June 2021. I requested a refund via my attached letter of October 19, 2022, which I also emailed to Securitas, and talked by phone to their billing department on December 5, 2022. They were to get back to me but didn't. I am requesting a $213.00 refund for the period that their monitoring service was non-functional and left our property exposed to burglary or fire without sending a signal to them.

      Thank you for your consideration.

      ***

    • Initial Complaint

      Date:02/23/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I canceled residential alarm monitoring service with Stanley Convergent Systems, now owned and doing business as Securitas Electronic Security, Inc. They processed and confirmed my cancellation on October 10, 2022, assigned case number ********* with a specific refund of $362.90 promised by E-Mail which was signed by **** ** **** Customer Service Representative. Four and a half months later, no refund. Nothing, despite E-mail follow-up inquiries.

    • Initial Complaint

      Date:12/12/2022

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Signed a three year contract. Experienced an issue at the time of our system upgrade. Spent the following nine months trying to resolve the issue at various levels within Securitas company. Proposed solution by Securitas was not satisfactory. Requested service cancellation and rescinded contract at 1 year mark, waited 30 days as per their requirements. Told we owe for remainder of contract, and our final invoice would be expedited. We've been receiving the run-around since the 30 day contract/rescission request ended. Follow up calls are not returned, promised responses never materialize. Just want to pay our bill and be done.

    • Initial Complaint

      Date:10/27/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have not received monitoring services from Securitas due to a lack of part availability by Securitas. Without the needed part (communications module), monitoring is not possible. We continue to receive invoices from Securitas at which time we call Securitas to request a full credit for monitoring. We were told by ******* ****** that we would not need to pay for servers that were not rendered. However, we continue to receive invoices with a balance.

      My attempts at cancelling our service with Securitas have gone without response. We are not under contract and have not received any response to my requests to cancel service with a zero balance. I attempted to escalate this matter within Securitas' leadership, but have been unable to contact anyone.

    Securitas Technology Corp. is NOT a BBB Accredited Business.

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